Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Sunshine Cleaning on January 16, 2007, 08:11:28 am

Title: Hare's Ears
Post by: Sunshine Cleaning on January 16, 2007, 08:11:28 am
Cleaning an inside I broke an expensive Hare!

Don't know how much it will cost, but i'm glad i'm insured!!
Title: Re: Hare's Ears
Post by: S_RICHARDSON on January 16, 2007, 08:13:56 am
Toot Toot!  ;D ;D

How did you manage that?  ;D

How Expensive was it? ;D

Shaun R.  ;)
Title: Re: Hare's Ears
Post by: supernova77 on January 16, 2007, 08:17:34 am
Poor thing - It looks really startled!

 ;)

Andy
Title: Re: Hare's Ears
Post by: S_RICHARDSON on January 16, 2007, 08:18:37 am
Poor thing - It looks really startled!

 ;)

Andy
;D ;D

Shaun R.
Title: Re: Hare's Ears
Post by: Grafters Cleaning Services on January 16, 2007, 08:22:33 am
hare today........gone tomorrow ;D
Title: Re: Hare's Ears
Post by: Roy Harding on January 16, 2007, 08:33:31 am
It was only 18 months old any way, a ear and a half.


Roy ;D
Title: Re: Hare's Ears
Post by: brett walker on January 16, 2007, 09:10:55 am
I thought it was just ear say ;D

some customers will move all ornaments out of the windows but its annoying when they dont

Brett
Title: Re: Hare's Ears
Post by: KarlJones on January 16, 2007, 09:46:45 am
I bet that was a bit of a hare raising moment when you saw it falling.
Title: Re: Hare's Ears
Post by: rugby on January 16, 2007, 10:01:46 am
did you hop it
Title: Re: Hare's Ears
Post by: Paul Coleman on January 16, 2007, 01:40:08 pm
Cleaning an inside I broke an expensive Hare!

Don't know how much it will cost, but i'm glad i'm insured!!

My record was £200 for a broken patio table.  Anyone beat my £200?
Title: Re: Hare's Ears
Post by: Paul Coleman on January 16, 2007, 01:49:16 pm
This hare is £275.

Ouch.  Is it worth claiming on your insurance?  Many have highish excesses and you can end up paying higher premiums in subsequent years which can make it cheaper to cough up yourself.
If you do cough up yourself, get a receipt from the customer and offset it against tax.  You can do thisd with any insurance excess you have to pay as well.  At least you can save about a third of the cost of any outlay by offsetting it (22% tax + 11% (I think) N.I.) - more if you are a higher rate taxpayer.
Title: Re: Hare's Ears
Post by: crystal.clear on January 16, 2007, 01:50:04 pm
a man who used to work for me dropped is ladder in high winds and smashed straight through a car window screen. cost over a £500
Title: Re: Hare's Ears
Post by: pylofm on January 16, 2007, 02:16:23 pm
I broke an outside light today.. >:(...turned out to be 18.95 euro's  ;D, so I told her that her clean would not be charged 40 euro....seems fair as I do not wish to loose customers.
Title: Re: Hare's Ears
Post by: shammy davis jnr on January 16, 2007, 02:37:32 pm
use imacc and the whole thing will just dissapear  ;D
Title: Re: Hare's Ears
Post by: JM123 on January 16, 2007, 03:44:07 pm
broke a pathetic looking eagle ornament once by closing a bathroom window with the pole and the ornament was on the window sill behind it.  I reckon it was worth about £3.95 but she produced a receipt for it for £450 - I reckon she showed me a receipt for a sofa or something cuz this thing was awfully cheap looking.  Still had to pay it though, my insurance excess is £500.
Title: Re: Hare's Ears
Post by: KarlJones on January 16, 2007, 04:06:30 pm
The cheapest way I can see out of this is to buy a new one, and sell the old one as repaired on Ebay.

You can expain on Ebay what happened, show pics of it broke and glued back on :) and show a link to the actual prices for brand new.
I am sure someone out there would buy it, especially if the repair looks good.


Title: Re: Hare's Ears
Post by: JM123 on January 16, 2007, 04:09:16 pm
 the old bat wanted to hang on to it as well, I couldn't be bothered time wasting so I let her have it.
Title: Re: Hare's Ears
Post by: Paul Coleman on January 16, 2007, 04:15:58 pm
the old bat wanted to hang on to it as well, I couldn't be bothered time wasting so I let her have it.

Now that seems a bit off.  If you replace it, the old one belongs to you surely?
Mind you, when I broke the patio table I couldn't be bothered to "claim" the old one.  However, that was an item that was harder to transport.
Title: Re: Hare's Ears
Post by: KarlJones on January 16, 2007, 04:18:46 pm
What would you have done if this had happened to you in the first week or so,  I wonder if that is another reason so many new commers give up?
Title: Re: Hare's Ears
Post by: JM123 on January 16, 2007, 04:19:56 pm
yeah but this 'eagle' was so ugly I didn't want it anyway.

BTW it was smashed into bits.

Oh yeah, for a newbie it would put em off for life.
Title: Re: Hare's Ears
Post by: windows_chepstow on January 16, 2007, 04:33:04 pm
I might start to get some of my regular inside-clean-customers to sign a disclaimer!
Title: Re: Hare's Ears
Post by: Paul Coleman on January 16, 2007, 04:47:27 pm
broke a pathetic looking eagle ornament once by closing a bathroom window with the pole and the ornament was on the window sill behind it.  I reckon it was worth about £3.95 but she produced a receipt for it for £450 - I reckon she showed me a receipt for a sofa or something cuz this thing was awfully cheap looking.  Still had to pay it though, my insurance excess is £500.

I'm wondering if you got set up there.  Pushing the window shut with a pole will only break something that has been moved from inside to overhang where the glass or frame was.  OK so she is allowed to move her ornamentrs anywhere she wants but some customers seem to forget that there is a shared responsibility sometimes.
Hope you dumped her.
Title: Re: Hare's Ears
Post by: S.A.J on January 16, 2007, 05:02:34 pm
I stood on a broom handle today and snapped it, owners wernt in so i put it in the back of the van took it home and put it in my bin. :-[

Im sat here now feeling REALLY guilty ;D

Stuart
SAJ Window Cleaners
Title: Re: Hare's Ears
Post by: AuRavelling79 on January 16, 2007, 05:10:51 pm
Pulled over a nice ornamental plant pot with my hose and shattered it last year - we agreed to a free clean (£20) - I reckon it would have cost £40 to replace, so I thought it was a reasonable compromise.
Title: Re: Hare's Ears
Post by: dai on January 16, 2007, 08:24:42 pm
If I had to pay that much, I'd br tearing my hare out.
Title: Re: Hare's Ears
Post by: KarlJones on January 16, 2007, 08:34:28 pm
Have you checked, just for interest, the difference your insurance is going up by?

I just checked for me, with only 1 million and a 250 excess on insured risks website...
Without a claim in 3 years...
Insurer
Groupama Insurance Company Limited
Public liability
£ 65.00

With a claim in the last 3 years...
Insurer
AXA
Public liability
£ 108.00

That is a difference of 43 quid, for three years, 129 quid in total (note this is with 250 excess and only 1 million)

add on your 100 excess. 

This means doing it through the insurance would cost you 229 quid.  Doing it off the insurance would be 275 quid.  It is so close a call I would check up on how much your policy cost will change before claiming.