Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Mr.G on January 08, 2007, 11:03:48 pm

Title: losing customers
Post by: Mr.G on January 08, 2007, 11:03:48 pm: Has anyone got any tips on reducing customers, I need to cut down as I've taken on too much, but don't want to gain a bad reputation as "the bloke that lets people down"!
Ideally I'd like to lose the tricky ones, but they're often neighbours/friends of houses i DO want to keep...
Title: Re: losing customers
Post by: ok cleaning on January 08, 2007, 11:43:00 pm: why dont you ask some other new starter to have them of you ? makes his day.
Title: Re: losing customers
Post by: pjulk on January 08, 2007, 11:48:04 pm: The ones you want to lose put the price up a fair bit that should get rid of some
Title: Re: losing customers
Post by: Mr.G on January 09, 2007, 12:03:17 am: ok cleaning- thats a good idea, if anyones starting in wiltshire they're welcome to them
and paul- good idea too, I shall try it if nobody else wants them, thanks guys
Title: Re: losing customers
Post by: KarlJones on January 09, 2007, 12:50:35 am: Rhys11 is in Wiltshire and he posted less than a month ago that he is thinking of taking on more customers...
http://www.cleanitup.co.uk/smf/index.php?topic=29494.0#msg228388

It would be bad luck if someone beats him to it, he only went offline 33 mins before you made that post.
Title: Re: losing customers
Post by: Easyclean Windows on January 09, 2007, 12:20:31 pm: I know it may be a little time consuming but i give each customer telling them diesel,etc has all gone up and it has to be added to their bill.Youll be suprised how many will say thats ok but if you really dont want them just let them know that way if you see them in a shop or the street you dont have to hide behind cars and shelves
Title: Re: losing customers
Post by: paul saunders on January 09, 2007, 06:34:09 pm: can you get them to move into my area. ;D ;D
Title: Re: losing customers
Post by: Londoner on January 09, 2007, 06:42:00 pm: If you don't actually want to get rid of them but want to give yourself a bit of space put them on 6 weeks of 8 weeks and put your prices up a bit. explain that its better deal for them.
Title: Re: losing customers
Post by: Mr.G on January 10, 2007, 01:32:33 am: could someone tell me how I can leave a message for Rhys [the guy that did the post linked to above] I'm a bit thick on computery stuff...
Title: Re: losing customers
Post by: KarlJones on January 10, 2007, 02:04:28 am: his email or msn is
was here, i took it off now
post on this thread as soon as you have copied it down as I am going to edit it off.
Title: Re: losing customers
Post by: Davew on January 10, 2007, 08:23:44 am: Mr G I'm in Wiltshire and could be interested depending on where in Wilts we are talking about.
Cheers Dave
Title: Re: losing customers
Post by: Mr.G on January 11, 2007, 01:49:53 pm: ok, got it, thanks karl.
davew, they're in various places in the West Wilts area.
Title: Re: losing customers
Post by: EasyClean on January 11, 2007, 08:28:53 pm: I dumped an irritating customer today as he was messing me around . He had his three chances and today was the day to dump him, it felt good to politely tell him to find some other mug to clean his windows. And to top it all I gave a quote for a new customer today and ended up with 10 in the same street all at a good price! My lucky day today despite the weather!
Title: Re: losing customers
Post by: Davew on January 12, 2007, 12:27:46 pm: Mmm, Mr G I'm in that area are they that bad? I should be on the road wfp in a couple of weeks hungry for work.