Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: cleanability on January 04, 2007, 04:00:08 pm
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Had pump prob with my 6 month old Ninja. Just got back from taking it in to have prob sorted. They had to re new water pump. I said I didnt want the 6 month service ( £95 +vat ). They said, in that case the rest of your years warranty is void. Is this normal? Dont sound fair to me. What if my pump packs in again in a few months then i gotta sort it.
Chris
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if thier policy is no warrenty after 6 months from new if u dont hav a service (which i think is outorder) then u hav 6 months on the new pump they hav just put in
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Thats not on! I would not stand for that sounds like there trying to squeeze a few quid out of you.
Did they tell you when you bought the machine that it requires servicing every six month? If not stamp your feet.
I only have a service once a year.
Rob.
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I know this type of thing applies to new cars, but it doesnt apply to eg a washing machine does it. And personally I never have services on my machines. I clean them regularly and change brushes regularly and I've never had probs b4.
Chris
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I had a similar problem pump packed after 9 months Derek agreed as I lived up North he would waiver the service issue, I sent the pump pack then Martin rang to say warranty was void as machine not been serviced and pump was stripped down.I think its bank out of order >:(
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Report them to the Trading Standards!
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Its a great way to get out of giving a years warrenty and also gives ashbys £95 just in case anything does go wrong.
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why do people still buy stuff from Ashbys?
I doubt this is legal, but ashbys know that no one will actually do anything about it.
Mike
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Its a great way to get out of giving a years warranty and also gives ashbys £95 just in case anything does go wrong.
Its not just the £95 ( + vat ) for the service. If you don’t live local to ashbys you also have to pay the cost of carriage each way. That would be about £60 each way ! ???
So the service will actually cost you more like £240 all in :o
Plus I bet they find a few " extras" that need replacing, NOT covered by the warranty at the same time ?
I think that Ashbys are the ONLY company that treat people in this way ?
regards
chris
ps MAKES YER BLOOD BOIL ! >:( >:(
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Also did you know that they DONT tell you about the service requirement when you order a machine ?
You only find out by reading the info that comes with it !
>:( >:( >:(
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I think Ashbys should be paid a visit by trading standards!
It seems that not only is their service and sales leave alot to be desired but they are misleading customers too.
Regards
Anna
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If they are this bad why do so many deal wih them.
I nearly bought a Ninja a couple of years a go from them, bought a Edge 2 from Cleancare International instead and the service from them has been great.
So glad I did not go with Ashbys
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If they are this bad why do so many deal wih them.
Because the Ninja is a great machine :-\
what we need is another company to import the Ninja and offer the same spec that Ashbys do.
At the moment they dont care, because they have no competition
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Hi
If anyone buys ANYTHING and it breaks with a short time you are covered by your statatory rights, this means anything you buy has to last a reasonable mount of time without breaking down, be it a washing machine, a PC or a pump.
Your rights are the same whether the goods are new or second hand.
Go here:
http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping/default.htm
Or try this:
Your Statutory Rights
Under UK Consumer Law these include the following:
Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.
Additionally under the new Consumer Protection (Distance Selling) Regulations October 2000 you have the unconditional right to cancel an order. The law says that:
You must inform us within seven working days starting with the day on which they are delivered, you must ensure that you take reasonable care of goods and return them to us. We must refund the money as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel. You may only be charged at most for the cost of returning goods.
The detailed guidance for this new law is on http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm
Good luck
Martin 8)
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I think it's a real shame they adopt this take it or leave it attitude.
I found Derek and Martin nice genuine people with good products but they will pay for their attitude towards customers in the end and they will wonder how their business went down hill so quickly and maybe sooner rather than later.
Despite buying my machine from them I've probably only spent £150 with them since, and that's only so I didn't have to pay postage.
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By the way they said the pump was £190 +vat. When I bought the machine I though great no brushes to change on water pump. Hope this pump lasts. Been in the trade 10yrs. Used Extracta and Alltec machines in the past and never had a water pump that just decided not to work apart from changing brushes and old age.
Out of interest has anyone had the same prob with a water pump on a Ninja and did the fault repeat itself again. i.e no air lock or any other prob, just the pump decide not to work.
Chris
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I bought a pump head for my Ninja from Totton pumps in March 2006.
The pump broke down in Oct 2006.
They said send it back and we'll replace it under warranty.
They did not ask if machine had been serviced ::)
John
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Without getting specifically involved in this thread (I know nothing), I always thought Consumer Law was principally aimed at the weak, non-business user ? Hence it's hard for businesses to get much by the way of protection from it unless something is actually received faulty or is contrary to the published description.
Pete (JS2)
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I bought a pump head for my Ninja from Totton pumps in March 2006.
The pump broke down in Oct 2006.
John
My Totton pump broke after 3 months.
They said send it back( at my own expense ) and we will send it back to Totton and see what they say.
I had to buy a new pump so that i could use my machine in the mean time (£190 + vat + carriage)
After 4 weeks they sent me a new pump.
The new one lasted 3 months before it broke.
No warranty on this one because of no service.
Tough.
:-[
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Pete (JS2)
Think you may be right but it’s only a phone call away to your local trading standards office, to find out the pros and cons on business rights but are still a consumer at the end of the day.
Len
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I have had the same trouble. Constantly replacing the 135 psi induction pump from ashbys. when i complained Dereck told me i wasputting to much powder in tank. Not so, i said and he told me that they have very few complaints and so it must be my fault! He's been trying to get me to upgrade to 400 psi!! I won't be dealing with them again.
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Hi
Cannot see where consumer law is deemed as weak?
We are all consumers and as such have certain rights when we buy goods.
when you say, buy a washing machine it is tested to last around 100,000(?) washes and you can claim faulty equipment up to a year later and sometimes 18 months, why is it then not the same for said pump. Surely the pump has to last a certain amount of uses, which is the reason you bought it in the first place, whats the point if you have to replace it every 3-6 months, that's not even logical.
Regards
Martin 8)
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i think u find that warrentys are upto the supplier how long or if any they going to giv one at all, as long as they are fit for the purpose they are sold by law they dont hav to giv warrenty , but bylaw i think u hav 30 days consumer rights on most things were they hav to giv u your money back, warrentys are a sales pitch really saying our goods are the best and we will ie back that claim for 12-18 months , to make u hav an 100 pound service to keep the warenty sugests they dont hav 100% faith in thier machines and goods or its just a way clawing money out of thier custys, whatever the reason its outorder and looks like that dont giv a crap about exsiting custys and just want new punters all the time,i had prob that happed twice on the second vist to hav it fixed i went there very ped of and said the two brakedowns cost me x amount of money in lost work and exp etc they tirned round and said u think u got it bad we spent two days on your machine fixing it and earnt nowt !! :o
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Hi All
Listening to this makes me pleased that I stuck with Alltec, Chris is worth his weight in Gold and their customer services is great.
In my experience the customer is always right and they want you to stay happy.
Companies like Ashbys must take a long hard look at themselves. They must have lost a lot of trade just from this post alone.
Would be good if they posted a counter claim on here against this but I bet they wont, We all no you are watching.
Hope it works out for you all
Regards
Neil
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Does not sound like the ashby's i have dealt with ?
thought everbody had 12 month's consumer rights,
were do you put the oil !!!!!
Mike, how's Vicky ;D bumped into aybody else with dodgy haircuts ;D
congratulations on your blackbelt !
Conrad
p.s wait your turn in the public house toilet's
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Dear Colleagues
Some good issues have been raised here to the point made by me and the originator. It certainly is frustrating when things either don't appear 'fit for service' (I seem to remember from my student days they called this Quality) and one wonders who to approach for mediation.
Thanks
Pete (JS2)
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Ashbys are associate members of NCCA
As NCCAact as mediators between carpet cleaners and members of the public perhaps they should in this case.
I believe it is misleading when machines are sold with 12 month warranties.
I think when you buy a Car you have to stick to service arrangements to keep warranty.
However this should be spelt out to you at the time of sale if was not thats sloppy Customer Care.
Sorry Ashbys looks like you may have scored an own Goal.
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If I remember correctly, this sites now got 10,000 members ?
Thats a lot of carpet cleaners reading this Ashbys ?
Perhaps time for a re-think on your warranty conditions? :)
Or at least the HONESTY to tell prospective buyers of the conditions of warranty BEFORE they take delivery of the machine ?
Food for thought hey Martin ?
all the best for 2007 :)
Chris
ps yes, that correct - TEN THOUSAND CARPET CLEANERS USE THIS SITE !
POWER TO THE PEOPLE
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Take them to the small claims court. under the trade descriptions act goods should be fit for purpose.
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imo these smaller pumps are not good enough to be sold to a proff carpet who is going to use it every day they cant take it so they shoudnt be sold , before i started using big pumps i hate to think how many pumps i changed and lost work days,imo if they still keep selling these pumps after so many hav failed after short time then its done on purpose , alltec started putting in a pump couple years back which kept failing so they withdraw the pump from sale and stoped building it into thier machines, i also had the same prob with a hydramaster porty pump which was 250 psi just kept failing all the time another firm i gav up on ::) a 400psi moter driven pump should be standerd to any prof carpet cleaning machine
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I think when you buy a Car you have to stick to service arrangements to keep warranty.
Cars come with a service book that details what should be done at each service and when.
Do carpet cleaning machines come with information on when/how they should be serviced?
If not then the manufacturer can't expect the owner to know!
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Out of all of the lower powered water pumps ( under 150psi) I found the 100psi model available from Extracta Products to be the most reliable.
Even though its only 100psi you do not notice any difference in cleaning power than with the ( so called) 135psi models available from Ashbys, Prochem etc.
regards
Chris
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We might not like Altec for their fasttrack etc but you cant fault their after sales back up. As posted earlier, Chris is brill.
A few years ago I rang late on a Friday with a problem with my porty, Steve was just locking up, he said if you can be here in 1/2 an hour I'll wait for you of bring it in tomorrow.
I was there in the time allowed he flipped the machine over changed the vac and hey presto I was working next am doing offices.
No time lost.
Cant fault them on that.
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Alltec give a good and comprehensive owner manual of 25-30 pages.
What pump went wrong? What happened? is the motor running but the pressure dropping under flow? Is the motor running but the pump making a 'rough' sound rather than the usual quiet purring?
I have had several mcs in lately with Shurflo 135 induction motor pumps that have failed due to a particular problem.
I would be interested to hear details.
Trevor
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It would be interesting to know if they actually do anything to the pump in a service , if not , whats the difference if it hasnt been serviced ?
Mike
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Tevour,
What machines do you repair.
Perhaps you could post in details of your repair service.
Im sure that would come under general interest and not advertising.
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I am near Kidderminster and do any portable. Ive had a few strange ones in in the past. I have an original Ashcomes Elite the makes an appearance every so often it must be 15-20 years old the owner cant even remember when he bought it! I have just removed the original centrifugal pump and fitted a 135 as it had finally worn all the seals to nothing.
Most machine have the same guts even if they look different from the outside.
Trevor.
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Hi
I have brought 3 Ninjas from Ashbys and in their defence always found the honest and proffesional? I just brough another machine it was delivered the next day!
It was great.
Thanks
Carl
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I've used ashby's and my opinion is they blow hot and cold,but they should look at their after sales care and make it clearer.
One thing i would like to add is when i had a problem with woodbridge my post was removed within hours by the mods here...how come this ones being allowed (with a moderator contributing ! )
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Well I've really got a hot topic going here which is great. I'm sure a service on my Ninja is really a good clean and change the vac brushes. I'm sure the service wont prolong the life of the motors if we already clean machine and change brushes. Then again am I the layman who doesnt understand THE SERVICE and its benefits.
Then again I wouldnt ask a garage to change my oil on my van I can do a better job myself.
Chris
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Sherlock Holmes might deduce that Woodbridge probably sponsor this site
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Sherlock Holmes might deduce that Woodbridge probably sponsor this site
Woodbridge have nothing to do with this site.
Its run by Express Cleaning supplies, a prochem agent.
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So why was the tread deleated.
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One of lifes many mysteries ?
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Mike,
As far as I know the only thread that was deleted regarding Woodbridge was during the Summer when all companies were running open days including Express Cleaning Supplies.
Matt although I didnot delete your post I did take the trouble to send you an email explaining what had happened and the reason why.
About two months ago a thread was locked but the information was left on the Forum.
There is no conspiracy and I find the continued suggestion insulting.
We do try to avoid deleting threads .
However I believe complaints should be dealt with direct with suppliers.
I think on the Ashbys situation if you check back it has been raised before about them insisting on a six month service.
I donot know if they offer a 30 day money back guarantee which is what Alltec Offers but if there was any aspect of the sale the customer is not happy with it gives them the chance to sort it out.
In most instances Express Cleaning Supplies leave Doug and myself to get on with it .
Which means this Forum is virtually independent.
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Ian you did send me an email but my thread was no worse than this complaint and woodbridge did actually reply online...surely a debate between the injured party and the supplier online for everyone to see is more healthy than a thread of this nature where ashby's have not defended themselves....i understand being a mod is hard but like with football referee's there is no consistency and this leaves them open to allegations...particuarly if they contribute to a thread of a similar nature.
PS ...I'M A LONER ON THE FORUMS I HAVE NO LITTLE CLICK I BELONG TO OR AN AGENDA REGARDING OFTHER FORUMS.
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I have three ninjas all bought from ashbys, and having been told by Derek that I must have my machine serviced at six months otherwise the warranty would be void, So at great expence to me and living in the north east I arranged with them to have it picked up from my house,if my memory servesm
me right I think I paid somthing like £65.00 plus vat for the service and £50.00 plus vat for the carrige but that was nine years ago,
The day after I got the ninja back it broke down on a job!! the pump had blown and at that time I diddnt have a spare machine so I had to go and hire one so I could complete the job in hand,When I rang asbys the next day they diddnt offer me any compansation, Derek was embarrased at the fact that the ninja had only been running half an hour after they had just serviced it but nothing was offered
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Derek was embarrased at the fact that the ninja had only been running half an hour after they had just serviced it but nothing was offered
A motor can burn out at any time, its not something that is " serviceable".
But any descent company would have offered some sort of compensation !!!
Come on ! It was only the day after having it back from a service ?
That’s just taking the pee !