Clean It Up

UK Window Cleaning Forum => Frequently Asked Questions & Useful Resources => Topic started by: marshy69 on January 01, 2007, 05:24:29 pm

Title: Cleaning contracts and contact with customers
Post by: marshy69 on January 01, 2007, 05:24:29 pm

Hi There,

I was just wondering to myself,how you keep your business. Do you have a contract with customers and do you send them invoices etc after the work has been done, or just a receipt. I don't mind being taught to suck eggs thatrs fine, just wanted a little advice really!!!!
Any other pointers would be appreciated.


Cheers

Ben

Title: Re: Cleaning contracts and contact with customers
Post by: tatman on January 01, 2007, 09:57:29 pm

some customers ask for reciepts but mainly commerical pubs and shops. For houses i dont bother if i can help it. Just keep you own records. Your dont have to show reciepts. Cash is always better ;D
But you will get the odd one that wants a reciept.

Title: Re: Cleaning contracts and contact with customers
Post by: Trevor Knight on January 02, 2007, 10:48:49 am

Hi Ben,

Commercial - Invoice (some pay there and then, some send cheques, 28 days credit)

Domestic (large houses) - Some invoice depending on size of building, some housekeepers need invoice to offset payment from the housekeeping accounts.

Domestic (small) cash or cheque on completion

If out leave a ticket and ask for cheque to be sent to you.

Contracts - Domestic- don't bother
                  Commercial - Most are happy to have a contract if it is a necessity.

I don't have contracts, never have, I always tell my customers that my standard of work is my contract, if I am good and competitively priced then keep me, if I am rubbish or too expensive then sack me!

Never had any problems with that agreement and some commercial contracts I have had 10yrs +

Good luck,

Trev