Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: matt on November 08, 2006, 06:40:23 pm
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Ive cleaned this house for 3 years now, the guy B4 me (i took over from him) cleaned it for over 10
so the people move out
its been empy for about 4 months
i pop around today to speak to them, its not that i need the work, its just i hate losing any when they move, and my round is nice and compact and i like it that way
i tap on the door, a few cars on the drive, a builder van is parked up, with a few guys working inside
so i ring the bell
Hello, i used the clean the windows for the last owners
Oh hello, great of you to call in, could i have a price on just the upstairs windows
well the complete job including the conserv was 25 pounds
how much ?? ?? ?? (looked as she was about to faint)
25 pounds, for the complete clean, if you want to just have the conserv done everyother time, it'll be 20 pounds
Ummmmmmm well thats a lot of money for just cleaning the windows
a fair price for a top notch job
well, i had planned to clean the downstairs as i know that will be done to my standard
i can assure you, you will be more tha happy with the standard they are cleaned
but i would prefere just a price for the upstairs
fair enough, 10 pounds
how much ?? ?? ??, couldnt you do it for 9
***now i should have just walked away***
10 pounds for the upstairs windows
Oh ok
*** i then procede to explain the WFP system ***
Oh, you use a stick, ive seen my daughters house done with 1 of them, the windows were left all smeared
ive been using the system for 2 years now and have yet to have a complaint, it must have just been a window cleaner who did a poor job, the system works great in the right hands
oh, im not sure
*** another cue for me to walk away ***
I will tell you what, i will give you a trial
*** yet another cue to walk *** but i was trying to be professional
ok, will see you monday ot tuesday
::) ::) ::) ::) ::)
so whats the odds that i do it once and she isnt happy
made me laugh, it really did, she really thought she was doing me a favour for the 10 quid of work, i really dont need it, thats what makes is funny to me
so when i have my Tea tonight, i will "thanks the kind rich lady" for giving me the 10 quid of work
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oh and they have just paid 650 K for this house and she is trying to save 1 quid off the bill ::)
just have to hope i didnt do her daughters house ;)
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your are better off with out this sort of customer. ::)
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Matt
You have got a lot of patience!! Most of us would have 'walked' mate.
Whatever you do, DONT RUSH IT ! lol ;)
Or they will ask for a refund >:(
Regards...Jake
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If she only wants the tops doing I cant wait to see her face when the bootoms are all splashed as well ;D ;D ;D
Let us all know how you get on matt !
Marcus
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I wouldn't do tops only even before I had WFP. If a potential customer is like that from the start, I don't hold out much hope of it lasting. Personally, I would spare myself the grief and quit before I started.
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Matt
After your other customer paying someone else the other day, doesn't sound like you're having the best week ....
I don't use WFP but surely she isn't going to take it when her downstairs windows are wet ?? Sounds like too much hassle to me, but I know what you mean about not wanting to lose a house,
Good luck anyway
Matt
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I had a similar conversation earlier and i did walk!
New customer requesting her windows to be cleaned. i popped round unanounced last Thursday but her gate was locked i didn't have a whippet with me so left her a note saying i will call again this tuesday so could she leave her gate open?
I pop round tuesday she answers the door
I say "hello i;m here to clean your windows"
She says "oh i'm just on my way to the doctors"
I say "thats not a problem just unlock your gate and we can get on with it"
she said "i'd rather be here"
I said "ok i'll make yours the first in the morning at 8am"
She said "thats a little early"
I said "ok well then its not at all... bye!"
packed up my stuff and went. i know its just off to the wrong start so its gonna be hassle, i gave her a little flexability being the first clean but enough was enough! >:( >:(
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i had a farmer and his wife try to get me to split the difference between 20 & 25 quid, they tried for 10 mins for the sake of 2.50. i refused of course, they finaly agreed to 25 after much groaning, gave me the cheque then got into 2 seperate 30+ grand top of the range brand new 4x4s and left!!!!!!
camels rectum in a sand storm springs to mind!!
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Matt, She's going to be nothing but trouble.
I bett you a tenner, she finds fault with your work.
You can smell them a mile off.
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Matt, She's going to be nothing but trouble.
I bett you a tenner, she finds fault with your work.
You can smell them a mile off.
indeed :)
of course she will, i will do the same standard as all my other customers get though, no special treatment for her
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Personnally i wouldnt bother with her mate she's a skint flint she make up anything to be able not to pay you!
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I would do a quick rush job then when she fobs you off at least you've got the better of her and haven't wasted your time!
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I would do a quick rush job then when she fobs you off at least you've got the better of her and haven't wasted your time!
Sounds about right to me mate!!!!!!!!!
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matt I would think twice about bothering mate,I would leave it but if you are determined go for it and let us know how it all pans out and good luck!! :)
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matt I would think twice about bothering mate,I would leave it but if you are determined go for it and let us know how it all pans out and good luck!! :)
the sad thing is, its now just a game for me
i will turn up, do the job, and i will even call back after my days work, just so she can find 1 spot :)
its not about the money, its just the attitude of her
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Matt - how on earth are you going to do tops only with wfp?
Please, please, please don't do them.
Write a note, and pop it thru' her door and this is what it says.
Dear Madam,
Upon reflection I have decided not to clean your windows.
Kind regards,
Matt
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upon reflection !!!
no pun intended i hope !!
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upon reflection !!!
no pun intended i hope !!
No, I'm just a first glass visionary. ;D
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I have done tops only for a few, they get fed up doin the btms after a bit and ask for the lot to be done. I would charge £12.50 ish because set up and collecting is the same.
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Malc, thats pure brilliance :) 8)
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Matt - how on earth are you going to do tops only with wfp?
Please, please, please don't do them.
Write a note, and pop it thru' her door and this is what it says.
Dear Madam,
Upon reflection I have decided not to clean your windows.
Kind regards,
Matt
i do 4 tops only houses, it was easier with ladders, but been wfp for over 2 years now, i just explain that the water will drip down, 3 of the houses i do tops only the Downstairs are so dirty it doesnt make much difference
her choice, she wanted tops only
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Matt,
Sometimes we trap ourselves in our own proffessional pride. We don't like being beat!
Leave it mate, it's not worth it, you'll never look forward to doing it, quit before you get even more hooked.
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Hey Matt, don't forget your rich tax. DAI
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Hey Matt, don't forget your rich tax. DAI
Dai,
I always think of Matt on the rare occassion I get to price a nice posh property.
In fact (I should've mentioned it), I priced an account yesturday (from my 'How the other half live' thread) and bunged an extra tenner on top; thinking abouts Matt's 'rich tax'.
Your post reminded me and made me smile!
Tosh.
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Hey Matt, don't forget your rich tax. DAI
indeed, it had a extra fiver on the price and the upstairs price still had a little rich tax added
share the wealth ;)
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Have you ever thought of going into stand up comedy