Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: aztec on October 23, 2006, 06:05:22 pm

Title: what should i do
Post by: aztec on October 23, 2006, 06:05:22 pm
the other day we went to a regular customer (a bungalow) but she wasnt in, there was no side gates open to get to the back so one of the lads attempted to climb over a brick arched gate. however the brick arch collapsed (luckily no injury!) the lady returned and had a go but my argument is that we always usually climb over if no one is in whatever house as agreed by the customer. and she agreed we could before, the brick arch was about to collapse anyway and i think he just helped it along so what i am saying is why should we pay for an already crumbling wall!

i know what most of you will say what are you doing climbing over to get to backs but we always have!

she now wants it repaired at our cost. what is your opinions
Title: Re: what should i do
Post by: Fast 1 * on October 23, 2006, 06:11:27 pm
If that happened to me,i would want it repaired.But at the same time i wouldnt of agreed to let people climb over it.So in a way,it you are both at fault.I would have the hump with your lad,though for not realising the danger.Being a brickie,i would charge £400-£500 for an arch including materials.(depending on size).
Title: Re: what should i do
Post by: Roy Harding on October 23, 2006, 06:11:35 pm
You have to make good the repair, it is a pig I put my toe to a small tile on a roof once and it snaped, I told the customer who came and had a look she looked at the roof and said you have broken loads, I said no only one but she would not have it. The cost was £70 to make good, hard to swallow for one tile.

But it is your reputaion at stake, how many people do you think this person will tell if you dont. She will tell everyone.

Roy
Title: Re: what should i do
Post by: aztec on October 23, 2006, 06:15:04 pm
true fast one i did give him a good rollocking and roy what you say is true i live in a small village and word gets round fast mate so i think i better swallow my pride and pay but that arch was on its last legs anyway so what he was doing climbing it i dont know, on his defence it didnt lokk that bad when it was up but when it collapsed it went like a sandcastle!!!
Title: Re: what should i do
Post by: Johnboyfree on October 23, 2006, 06:16:48 pm
Hiya Lee,as you say luckily no one was hurt so put it down to experience and pay someone to rebuild it for you,she will only tell everyone what has happened if you dont,and it wont look good,if you rebuild it,she still might tell people but she will allso say you had it rebuilt at no cost to her and she would be very pleased
Title: Re: what should i do
Post by: Fast 1 * on October 23, 2006, 06:16:55 pm
Where abouts are you?
Title: Re: what should i do
Post by: busydaffodil on October 23, 2006, 06:17:54 pm
time for you to NOT do rears without proper access then. 
Title: Re: what should i do
Post by: aztec on October 23, 2006, 06:18:39 pm
maidstone kent why do you ask mate
Title: Re: what should i do
Post by: busydaffodil on October 23, 2006, 06:21:12 pm
hes a brickie and might offer to do it for you at Mates Rates maybe???    :o

Ok Fast one!    I'm sorry
Title: Re: what should i do
Post by: Johnboyfree on October 23, 2006, 06:21:56 pm
Quote from: aztec on October 23, 2006, 06:18:39 pm
maidstone kent why do you ask mate
Because Hes allready told you Hes a Brickie..... ;D ;D
Title: Re: what should i do
Post by: Sir Squeaky on October 23, 2006, 06:29:36 pm
Quote from: busydaffodil on October 23, 2006, 06:17:54 pm
time for you to NOT do rears without proper access then. 
That's going to upset George Michael....
Title: Re: what should i do
Post by: aztec on October 23, 2006, 06:30:52 pm
squeaks me old mate i knew you would come in with something about that post!!!!
Title: Re: what should i do
Post by: Fast 1 * on October 23, 2006, 06:33:29 pm
I only live down the road from you(gravesend).Could help you out and have a look
Title: Re: what should i do
Post by: Fast 1 * on October 23, 2006, 06:34:13 pm
Quote from: Squeaky Clean. on October 23, 2006, 06:29:36 pm
Quote from: busydaffodil on October 23, 2006, 06:17:54 pm
time for you to NOT do rears without proper access then. 
That's going to upset George Michael....
;D
Title: Re: what should i do
Post by: aztec on October 23, 2006, 06:35:11 pm
if you could come and see it mate i will be very grateful please
Title: Re: what should i do
Post by: Fast 1 * on October 23, 2006, 06:38:47 pm
You have mail