Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: stevegunn on May 05, 2004, 09:01:49 pm

Title: Help needed
Post by: stevegunn on May 05, 2004, 09:01:49 pm

Cleaning limestone fireplace.Customer had new limestone fireplace installed and the fitters have left finger marks all over.They also fitted the mantle upside down andwhen they put it the right way up it left either silicon or glue on the top.Any ideas what could be used to clean the fireplace ???

Title: Re: Help needed
Post by: woodman on May 05, 2004, 09:27:53 pm

Nick might have the solution Number 8 I think ;)

Title: Re: Help needed
Post by: WavieDavie on May 06, 2004, 03:07:06 am

Surely the customer should get the fitters to come back and put the job right at their expense.

Title: Re: Help needed
Post by: SteveTruman on May 06, 2004, 10:35:33 am

Have to agree with Wavie, If it was left like that in my humble abode i would tell them to rectify it or get it changed. Any work you do tell the customer that you can only try your best, if the marks come off jolly good. If not and you make it looking worse its not your problem. Personally i would walk away......

Steve

Title: Re: Help needed
Post by: David Lauder on May 06, 2004, 04:07:51 pm

Definitely get them back!!! This is a faulty installation and they should either fix the problems or replace the fire surround. If they refuse you should tell them you can get it fixed but thet will have to pay the bill, and we stone restoration guys are'nt cheap!