Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Terry_Burrows on September 02, 2006, 10:48:33 am
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did a small front room 12 x 15 max started to clean hwe did not over wet
made sure dry when done,at the edges of the carpet started to pull up ???no underlay on this carpet it seemed cheap stuff :-\ the cust said not happy with this,I say this is not my responsiblity this has pulled away from your crippers,carpet was clean dry,seemed like carpet was shrinking
slightly :-\ after making things very clear to him its not my fault,he then says I will have to get a carpet fitter to put this back :-\ I said being the gentleman,ok I understand we will split your bill,he said ok thats fine,
shook hands,my gut feeling it might have shrunk slighty :-\
the carpet was a tight cord no underlay I think it was cheap crap my opinion,any thoughts has this happen to you,did I handle this correctly :-\
I said again to him I am not taking any response for this
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Terry how come there were grippers down but no underlay? When a carpet is fitted like this it is at the wrong angle to grip the pins in the gripper and can pull off! What sort of backing did the carpet have? Chances are as it dries then it will go back.
Regards
Damian.
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personally Terry, I would suggest you didnt really handle it corectly :-\
I would say it is irrelevant that the carpet was "cheap crap" you were responsable when surveying to
make it clear of any problems that could surface.
If indeed you pointed these out and custy signed a waiver, it bodes well in your favour.
" Still not really sure if signed papers would really stand up in court though, if ever the worst came to the worst!!" in some cases.
why did you just not agree to get a friendly fitter to come and restrech? and you cover all the costs, the benifits of this must be in your favour, and less likely of him slagging you off ???
I recently hwe a b/w and was rather expecting a shrinkage prob as already parts of carpet were off grippers. Warned custy , and suggested bonnet clean, to no avail, she wanted hwe.
sure enough even been extra carfull shrinkage occured immediatly, No problem, she said, but as my freindly c/ fitter lived around the corner, I had it restreched a few days later. much to her delight
and hopefully future work from her ;D
Geoff
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You mentioned a cheap cord. Would it happen to be one of those natural jute type cords? Is so then you should have knowen is was going to shrink.
Regardless you cleaned it and it shrank so its your responsibility to put it right not the customers.
Mark
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firstly I did not say to custy cheap crap,I was very amicable,the carpet was in certain areas off the gripper,hopefully the carpet fitter will put it back,the custy agreed with me on carpet not being over wet and was virtully dry :-\ we have done loads of carpets first prob ever ???at the end of the day I split the bill with him to a
cover the cost of the carpet fitter to which he was happy,in my opinion I beleave to have done the gentleman thing
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Sounds like you got off lightly. Be glad of that as some customers are not so understanding.
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well I hope so :-\ the custy accepted the situation today :-\
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Have you done any carpet cleaning recognised courses? If not, stick to windows.
Dave.
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talking of 'waivers', does anyone have any examples they could upload to the forum?
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If indeed you pointed these out and custy signed a waiver, it bodes well in your favour.
" Still not really sure if signed papers would really stand up in court though, if ever the worst came to the worst!!" in some cases.
Even if the customer signs a waiver I believe the operator has a duty to excercise "due care" when cleaning the carpet.
If the customer can prove the operator did not take reasonable care (ie test the carpet before hand and clean accordingly) the operator could still be held responsible.
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i think its your resposability it wasnt shrinking before you cleaned it .
Nick
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I`m afraid so,
I would have left it to settle, then got the fitter in.
No charge to your customer. No Way.
You have to be prepared to take it on the chin sometimes.
Not that`s a regular occurrence mind you. ;)
Rab.
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as for your reply dave,shut your mouth your advice is not needed >:(
apart from that,thank you for all that gave proper advice on what could be
a matter :-\
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as for your reply dave,shut your mouth your advice is not needed >:(
apart from that,thank you for all that gave proper advice on what could be
a matter :-\
Hi Terry
Everyone has problems occassionally. Although Dave could have been more diplomatic, it is true that there is a lot more to consider cleaning carpets than there is cleaning windows. For £95 it's worth doing the Prochem course (they're only down the road from you) and I think you'd be surprised how much different it is. The next time it could be a much more expensive carpet and the customer not so understanding.
Regards
Mike
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Have you done any carpet cleaning recognised courses? If not, stick to windows.
Dave.
That's not very nice, why dose everyone think just because he has made a slight mistake he needs full training.
If I was him I wouldn't come on here if I had a problem judging by some comments on here.
Phil
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Terry,
I didnt mean to upset you, but if you ask for advice, you must be prepared to take what comes up, and to me anyway, you came over as someone untrained in the business. I have been in this business over 27 years and still attend courses. I refuse to clean leather suites, simply because I havent, as yet done a recognised course and feel that it would be unprofessional to offer the service, without first having some professional instruction. Anyone, even a fully trained person can make a mistake, myself included usually caused by complacency or wharever, but never by ignorance.
Dave.
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dave I accept that,telling me to stick to windows is not the answer,I have many years ago went to a prochem course,I have been cleaning carpet many years never had this prob first time ever ??? as this forum is in my opinion of great value and nothing but pros on here ;) willing to give great advice and there no how.I took your comment a red rag to a bull,
of stick to window cleaning.I am not a new be at carpet cleaning,still got to learn,yes hand on heart I have never made a big mistake on carpets
ever so this has come as a big shock :o my intention is never to make
war but only friends all round carpet people or wc, but please because who I am,make no mistake if you think you can verble or otherwise put one on me,or try to put me down my advise please think before you write
thats the end of the matter,I turned to the forum for guidence and info not a slagging off to get back from where I come from,if there is a problem with that,you can always deal with me directly,otherwise I feel this forum has just lost its vocation I will simply log out and goodbye forever I do hope this is not the case
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Hi Terry
If I was you I would stick to commercial window cleaning , for the
simple reason you will earn a lot more money cleaning windows
than you will earn cleaning carpets.
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Hi dave
with a bit of luck I soon wil be giving up everything as people will see :-X
new ventures beckon cant wait ;D
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You've clearly, s'cuse the pun, made a success of your business to date, Terry and I read in another post something about your exploits in , I think, the States.
Humility, is a strength of character and displayed by people who are confident in themselves, but have the guts to admit, they don't know everything and sometimes make mistakes.
So what did you other guys do, when you made mistakes and don't pretend you never made any.
Angie
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Made three mistakes Angela and the girls got to keep the houses i bought! ::) on site ive done it all wrong at times and will hold my hands up to it but always got it sorted. Worst was dropping 3 galls of hot water on a landing and just watching it shrink! That was a quick dash to the van for stop tacks! :o It all happens but i believe if you are knowledgeable or have a good God then ya can sort it!? Now when i send lads out i tell them if there are any probs to ring ASAP!
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Terry,
I apologise, my intentions were well meant but yes I was a bit blunt. However, getting one over on you was the last thing on my mind after all why would I want to do that, I dont personaly know you and you dont know me, its just an exchange of text on a web site. I wrongly placed you amongst others who post articles on this and other forums who clearly are not Pro's and frankly annoy the hell out of me, they want all the answers but cant be bothered to get the basic foundations. I accept you are not one of these, and I hope there are no hard feelings.
Dave.
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dave accepted :D I just do at times perhaps need a little advice help
as I do really respect the fact that other fellow carpet cleaning people may have had the same prob,at some time.I could have said nothing at the start,I wanted to share which is what this forum is about we share
we all grow together,making our industry very solid and strong,at the end of the day,hey I am human too,it just sometimes becomes personal.thats when I do say excuse me,but I would like to think we are all pros here and I do respect all on here.and perhaps at the next NEC or next show we will crack a beer or 3 ;D this is a good forum keep it that way ;) and I think mike boxall does not get the the thumbs up he should for his cleanitup.co.uk ;D
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Terry and Dave, I do not think anyone should be afraid to admit they have a problem and seek advise.
Dave I am the same as you over Leather. Learnt what i thought I needed to know on various short traing course and then find out through this Forum there is more to know , so I pass on leather jobs.
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and I think mike boxall does not get the the thumbs up he should for his cleanitup.co.uk ;D
Thanks Terry!
I think to sum this thread up, carpet cleaning is the same as window cleaning in as much as there are only 2 types of carpet cleaner: Those that have had accidents and those that will have accidents!
Regards
Mike
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must say it was many moons ago I went on a prochem course,would not be a bad Idea maybe for a refresh :-\ there are things which are entering my life at the mo.things could well change :-\
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terry if you are thinking of getting more training it may be an idea to do the ncca course which is a bit more involved than prochem .
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Cheers Terry,
Believe me I have had problems and posted them in big full colour photos on some forums, and sought others thoughts, because in spite of all the numerous courses Ive done over the years, you never stop learning and you never know everything. I think anyone who posts with a problem probably feels a bit vulnerable to ridicule and criticism, but that would not stop me posting it anyway, and I hope it wouldnt stop anyone else either. Better to expect some negatives in amongst the plus's, because there will always be more of the latter.
Positive as ever.
Dave.
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yes thanks guys ;D will be thinking about it just got to see what is about to happen to and for me :-\