Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: DASERVICES on August 18, 2006, 09:27:10 pm

Title: Lost me first customer through WFP
Post by: DASERVICES on August 18, 2006, 09:27:10 pm

  Egg on face, I am totaly gutted. Just been out collecting and have had customer
  just cancel because he is uphappy with the standard of top window sills.

  Accepted his concern and agreed to terminate my service.

  This is the first time I have lost a customer since window cleaning for 3 yrs
  and means a lot to me.

  So need some ideas or help on here, I know that the brush cannot remove
  all the dirt from the top window sill due to the angle of the brush.

  I see Gardners do a sill brush but this will mean more time changing brushes.

  Any tips would be appreciated as I do not want to loose another customer
  over this issue.

  I know we cannot please everyone, not even the misses ;D, but need to solve
  this one.

  Cheers

  Doug
Title: Re: Lost me first customer through WFP
Post by: Majestic on August 18, 2006, 09:51:45 pm
Omnipole do a

Window and sill brush.

The curved design of this brushes body and bristles  lets you clean the glass,window frames and window sills.
But its £48

http://www.omnipole.com/../../brushes%202006.htm


Title: Re: Lost me first customer through WFP
Post by: DASERVICES on August 18, 2006, 10:03:27 pm

  Thanks John,

  Same brush on Gardners £25, only prob is sills pick up a lot of dirt so
  would not be too happy using same brush for sills and windows.

  Cheers

  Doug
Title: Re: Lost me first customer through WFP
Post by: H h20 on August 18, 2006, 10:08:23 pm
What i do is clean all the upstairs windows then adjust my gooseneck angle run the brush over the sills,this also gets rid of the excess water then carry on with the down stairs job done never had any complaints  ;D,Gaz
Title: Re: Lost me first customer through WFP
Post by: matt on August 18, 2006, 11:08:37 pm
Quote from: Gaz Hh20 on August 18, 2006, 10:08:23 pm
What i do is clean all the upstairs windows then adjust my gooseneck angle run the brush over the sills,this also gets rid of the excess water then carry on with the down stairs job done never had any complaints  ;D,Gaz

same here, except i dont adjust the angle of the brush, i just stand futher back and it cleans them fairly well (back and forth TWICE each cill)
Title: Re: Lost me first customer through WFP
Post by: ronaldo on August 19, 2006, 11:11:26 am
Quote from: Gaz Hh20 on August 18, 2006, 10:08:23 pm
What i do is clean all the upstairs windows then adjust my gooseneck angle run the brush over the sills,this also gets rid of the excess water then carry on with the down stairs job done never had any complaints  ;D,Gaz




I do exactly the same any cob webs or anything thing else on the brush i just flick my hand over the bristles to remove, never had any complaints and sills allways come up good.
Title: Re: Lost me first customer through WFP
Post by: aztec on August 19, 2006, 01:57:22 pm
you could always devise a telescopic pole with a scrim on the end to wipe the sills after cleaning the windows.
just a thought!
perhaps wrap a scrim around a small brush
Title: Re: Lost me first customer through WFP
Post by: windows_chepstow on August 19, 2006, 08:13:06 pm
I think any customer whose tedious enough to drop you for not cleaning their sills with a WFP would eventually find another anal reason to get rid of you.

Down-stairs sills we always clean though.
Title: Re: Lost me first customer through WFP
Post by: spotless2000 on August 19, 2006, 08:52:34 pm
Quote
I know that the brush cannot remove
  all the dirt from the top window sill due to the angle of the brush

We had a similar problem when we first started.   A customer mentioned that we hadn’t managed to clean the top sills properly.  We were using a fixed aluminium goose neck at the time.  After changing to the plastic adjustable goose neck everything turned out ok!

This might be a possible solution - depending on what type of goose neck you are currently using. :-\

Steve