Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Philip Hanson on April 06, 2004, 04:54:15 pm

Title: Back Gates - A Universal Problem
Post by: Philip Hanson on April 06, 2004, 04:54:15 pm
Ever since I started window cleaning, I have had a problem with back gates.  Now that we use a pole system rather than ladders, this has become a little bit worse, as you dont have ladders to hand.  I have been giving some thought to how to solve the problem, and I'd welcome your comments:

1: Only doing the fronts if they are not in to open up the back.  We do this already for some, the problem is that you're missing out on work.

2: Asking for a key for the gate, and keep it with a keyring with a number on.  Have the customer's number on the worklist.

3: Encourage customers to get padlocks that use a COMBINATION.  That way they dont need to give you a key.  The combination could be on the worklist.
(http://images.google.co.uk/images?q=tbn:aIjFcdTgUIIJ:www.vehicle-wiring-products.co.uk/VWPweb2000/towing/photo/11352.jpg)

4: Getting some scramble netting to throw over, rather than using 2 ladder sections.
(http://images.google.co.uk/images?q=tbn:vUu2ZJOPruUJ:www.treetopsdirect.co.uk/images/scramble_net.jpg)

I'm sure there must be a simple way of solving this problem, maybe staring us in the face!

-Philip
Title: Re: Back Gates - A Universal Problem
Post by: allseasons on April 06, 2004, 06:56:46 pm
Find better customers with out locked gates  ;D

Thats what i did! ;)
Title: Re: Back Gates - A Universal Problem
Post by: denzle on April 06, 2004, 08:07:48 pm
How about using a smallish point ladder which could be kept in the van. You can't blame customers keeping their back gates locked these days.
The combination lock idea is also good.

Denzle
Title: Re: Back Gates - A Universal Problem
Post by: seanc on April 06, 2004, 08:42:03 pm
the onley problem i can see with the net idia is if the gate is a we bit wobley as most are you could braek the gate and hurt your self and your wallet onley my humble opinion
Title: Re: Back Gates - A Universal Problem
Post by: replacement on April 06, 2004, 09:02:15 pm
Do what i do... When i price up for a new job i ask about access ie back gate if its issues i offer to ring the customer the night before this really does swing the customer if there humming and arrriing, i also add 50p for the pleasure as well.

Justin
Title: Re: Back Gates - A Universal Problem
Post by: matt on April 06, 2004, 10:32:15 pm
why not buy a group buy of combi padlocks, then we would get a real good price

i idea for a mod or mike to think of :)
Title: Re: Back Gates - A Universal Problem
Post by: The_Fed_Man on April 06, 2004, 11:29:39 pm
Phil,

Them giving you keys for padlocks is best or don't do the back & charge front only, plus a bit more than normal. I once had a wall collapse on me climbing over, bricklayer didn't use a good mix, but I ended up having to repair it.

Sometimes they prefer keys with a neighbour.
Title: Re: Back Gates - A Universal Problem
Post by: Jeff Brimble on April 07, 2004, 12:38:25 am
Dont you just love it when they only have a draw bolt on the inside of the solid 6ft gate and you need rubber arms to reach it and when you do its either warped or your weight presses down and creates pressure that stretched fingers cannot manage. I thought of a w/c jemmy like a claw hammer 2ft long that you could lift the staple and then hammer it back to release.
Now I leave the ball in their court if I cannot get in I
overcharge for just the fronts and let them worry about how I get to the backs
Title: Re: Back Gates - A Universal Problem
Post by: D.Salkeld_Ltd on April 07, 2004, 03:20:13 am
Iff you can't make an arrangement like give you a key or ring them to leave it unlocked then ther's no point bothering

David
Title: Re: Back Gates - A Universal Problem
Post by: choice.clean on April 07, 2004, 12:18:11 pm
i have a phoning list for the night before don't encourage use of combination locks they are a total pain waited 20 minutes trying to get one off the other day they seem to go faulty very fast.

Title: Re: Back Gates - A Universal Problem
Post by: Philip Hanson on April 07, 2004, 10:29:49 pm
When you phone the night before, what happens if the next day it pours down?  Do they just leave it unbolted until you come?

Comb locks break easily do they?

-Philip
Title: Re: Back Gates - A Universal Problem
Post by: Reflective Property Services on April 07, 2004, 10:44:35 pm
I thought with wfp it doesnt matter if it rains?   :P ;D
Title: Re: Back Gates - A Universal Problem
Post by: replacement on April 08, 2004, 02:59:12 am
Quote
When you phone the night before, what happens if the next day it pours down?  Do they just leave it unbolted until you come?

Comb locks break easily do they?

-Philip



I am sure you have said you are doing windows in rain an shine? cant find post.

Title: Re: Back Gates - A Universal Problem
Post by: Philip Hanson on April 08, 2004, 11:43:49 am
Yes thats right, but other window cleaners don't.  Do we all work even in the rain (if we have to)?  

Good on us if we do!  Its about time we werent dictated by the weather!

Quote
I thought with wfp it doesnt matter if it rains?

Its not that wfp doesnt matter, I just used the introduction of wfp to let customers know that we might still be coming if it rained.  Theres no reason you cant work in the rain with the conventional method too, other than it can be a bit unpleasant.

-Philip
Title: Re: Back Gates - A Universal Problem
Post by: andrew wakeman on January 31, 2014, 01:50:09 am
I could use my lockpicks or padlock manipulator to open gate, simple.
Title: Re: Back Gates - A Universal Problem
Post by: oldman on January 31, 2014, 04:31:41 am
A set of 'Little Giant ladders' or the cheaper version from 'Screwfix'.

Small enough to keep in the van and big enough to climb over high gates.

Always handy to have a set on the van........


Little Giant...
http://www.midlandladders.com/products/5_Rung_Little_Giant_Classic-411-74.html?gclid=CNyZ5cXKp7wCFcuWtAoddD4ARg

Screwfix......
http://www.screwfix.com/p/aluminium-telescopic-ladder-2-x-7-tread/64728

Title: Re: Back Gates - A Universal Problem
Post by: capn sparkle on January 31, 2014, 06:45:53 am
A set of 'Little Giant ladders' or the cheaper version from 'Screwfix'.

Small enough to keep in the van and big enough to climb over high gates.

Always handy to have a set on the van........


Little Giant...
http://www.midlandladders.com/products/5_Rung_Little_Giant_Classic-411-74.html?gclid=CNyZ5cXKp7wCFcuWtAoddD4ARg

Screwfix......
http://www.screwfix.com/p/aluminium-telescopic-ladder-2-x-7-tread/64728



And there we have the answer - wfp hose runs smoothly over the top rung
Title: Re: Back Gates - A Universal Problem
Post by: oldman on January 31, 2014, 07:50:08 am
Or under the gate.
Title: Re: Back Gates - A Universal Problem
Post by: bobplum on January 31, 2014, 08:09:37 am
Ever since I started window cleaning, I have had a problem with back gates.  Now that we use a pole system rather than ladders, this has become a little bit worse, as you dont have ladders to hand.  I have been giving some thought to how to solve the problem, and I'd welcome your comments:

1: Only doing the fronts if they are not in to open up the back.  We do this already for some, the problem is that you're missing out on work.

2: Asking for a key for the gate, and keep it with a keyring with a number on.  Have the customer's number on the worklist.

3: Encourage customers to get padlocks that use a COMBINATION.  That way they dont need to give you a key.  The combination could be on the worklist.
(http://images.google.co.uk/images?q=tbn:aIjFcdTgUIIJ:www.vehicle-wiring-products.co.uk/VWPweb2000/towing/photo/11352.jpg)

4: Getting some scramble netting to throw over, rather than using 2 ladder sections.
(http://images.google.co.uk/images?q=tbn:vUu2ZJOPruUJ:www.treetopsdirect.co.uk/images/scramble_net.jpg)

I'm sure there must be a simple way of solving this problem, maybe staring us in the face!

-Philip


look at getting the little giant ladder, when its in the A FRAME SHAPE IT CAN STRADDLE  6 FOOT GATES :o :o
midland ladders sell them
Title: Re: Back Gates - A Universal Problem
Post by: Tony dunmall on January 31, 2014, 08:35:15 am
I carry a small point, on rounds that I know this is a problem

Doesn't take much space

People are all texted/emailed  to leave gates unlocked for those that forget I have a impact driver fully charged, I take the whole latch and paddlock of normally just two screws takes seconds

It's funny how unsecured padlocked gates are
Title: Re: Back Gates - A Universal Problem
Post by: Carl2009 on January 31, 2014, 08:47:20 am
I carry a broom handle with hooks in either end and use a step ladder to reach over - works for non-padlocked gates.

To be honest I can't see how a combination lock would help if the gate is locked - most of mine have a bolt frther down than I can reach. There again I am only a shortarse  ;D
Title: Re: Back Gates - A Universal Problem
Post by: dazmond on January 31, 2014, 09:20:39 am
this thread is 10 YEARS OLD!! ;D ;D ;D

i text night before or split ladders either side of gate or use my 8ft single pointer.luckily for me its only a few that have locked gates/access issues.

probably about 20 accounts out of around 380 customers!

some of em i can lean over on the pointer and knock the bolt open with my squeegee. ;D
Title: Re: Back Gates - A Universal Problem
Post by: dazmond on January 31, 2014, 09:21:54 am
whatever happened to denzle? ;D
Title: Re: Back Gates - A Universal Problem
Post by: PoleKing on January 31, 2014, 10:01:24 pm
Lads, make your life easier.
Charge the same for front&back as front only if texted.
Soon incentivises people if they're paying for it either way.
I look forward to gates being forgotten  to be unlocked!
Title: Re: Back Gates - A Universal Problem
Post by: capn sparkle on February 01, 2014, 10:08:44 am
Lads, make your life easier.
Charge the same for front&back as front only if texted.
Soon incentivises people if they're paying for it either way.
I look forward to gates being forgotten  to be unlocked!

I like this poleking - got a few jobs only access through custies garage - no key left out costs me money.

BRILLIANT in fact - starting this today - Cheers fella  ;D ;D ;D ;D ;D
Title: Re: Back Gates - A Universal Problem
Post by: Spruce on February 01, 2014, 10:34:47 am
Lads, make your life easier.
Charge the same for front&back as front only if texted.
Soon incentivises people if they're paying for it either way.
I look forward to gates being forgotten  to be unlocked!

I like this poleking - got a few jobs only access through custies garage - no key left out costs me money.

BRILLIANT in fact - starting this today - Cheers fella  ;D ;D ;D ;D ;D

One of the local windies do the same thing. They don't phone though. If you are in to unlock the side gate/garage they will do the whole house. If you aren't they will do the front of the house for the same price.
These are trad cleaners and clean every 2 weeks and charge £5.00 for a four bedroom detached house. My price next door is £8.00 every 6 weeks.

This chap wanted me to do his house for £5.00 every 6 weeks. He couldn't see that the higher clean price would save him money over a year. He also couldn't see that it took time to get my A frame steps out of the van that are big enough to climb over his 6' gate. He stormed off in a huff muttering something under his breath which wasn't complementary.
His conversation didn't affect my mood at all to be honest.
Title: Re: Back Gates - A Universal Problem
Post by: PoleKing on February 01, 2014, 02:13:52 pm
Lads, make your life easier.
Charge the same for front&back as front only if texted.
Soon incentivises people if they're paying for it either way.
I look forward to gates being forgotten  to be unlocked!

I like this poleking - got a few jobs only access through custies garage - no key left out costs me money.

BRILLIANT in fact - starting this today - Cheers fella  ;D ;D ;D ;D ;D

No worries.
The way to introduce it is that you're due a price increase but you know things are a bit tight in this economic climate so you won't raise prices but it's a flat monthly fee.
Title: Re: Back Gates - A Universal Problem
Post by: capn sparkle on February 01, 2014, 05:28:09 pm
Strike one - £20 custie roughly split £10 and £10 front and rear

Explained the situation re garage (gotta set up, petrol n stuff) totally agrees with me

Gonna get me a spare key cut

You are a genius Poleking it's official

 ;D ;D ;D ;D
Title: Re: Back Gates - A Universal Problem
Post by: PoleKing on February 01, 2014, 05:37:41 pm
Strike one - £20 custie roughly split £10 and £10 front and rear

Explained the situation re garage (gotta set up, petrol n stuff) totally agrees with me

Gonna get me a spare key cut

You are a genius Poleking it's official

 ;D ;D ;D ;D

Lol. Ta.