Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Clear Vision on August 06, 2006, 06:08:36 pm
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I need to put up all my prices and I'm rubish at writing letters ( as you can probably tell from my posts and spelling ;D)
I need to put them up by quite a bit as they have'nt been put up In 3-4 years.
I dont care If I loose some as I have too much work to get through.
Any sugestions on what should be said In the letter?
Obviously I will want to thank them for there custom and maybe mention due to high prices In fuel and running costs I have no option to increase the price.
Any advise would be more than welcome on how I should word the letter.
Thanks
Matthew
Clear Vision
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Just my opinion mate but I would try to speak to them face to face. I think its more personal that way and that people would be less inclined to cancel. Tho I will agree that with a letter it is easier to "blanket" increase all your customers in one go.
Dave
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Just my opinion mate but I would try to speak to them face to face. I think its more personal that way and that people would be less inclined to cancel.
I never see a lot of my customers, so speaking to them face to face Isn't really an option.
You mention that people may cancel due to a price rise. Thats what I want ;D
I have too much crappy houses that I don't charge enough for so I would be happy If they cancelled my services.
I have some houses that I charge £4.00 which should really be £6-£8
I was thinking of adding on maybe £2 to most of my customers and a £1.00 to the rest.
Any ideas how to word the letter?
Matthew
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hhhmm...wot about
Dear............,
firstly I would like to thankyou for employing me(my company) to clean your windows.
Unfortunately due to rising prices in fuel and my business running costs, I/we will have to raise the price per clean of all the properties on my round to £..... but am hoping that you are happy enough with my services to continue employing me.
I do hope you understand this, you are a valued customer and I would appreciate youre continued support,
but, I will understand your decision either way.
Thankyou
clear vision
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Dear Customer,
I am writing to inform you that due to soaring fuel costs and bank charges, along with steadily rising inflation I feel forced to increase my rates to maintain your window cleaning service.
You may feel the rise is substantial but as I have held my prices for at least four years I cannot absorb costs any longer and with new investment needed to meet Health and Safety legislation I hope you understand my position.
The new rate for your property is £XXXXX.
Thank you very much indeed for your continuing custom and if you have any questions please call me.
Kind regards,
Raggit and Runn (AKA Squeaky Luddite Klean) ;D
(FWIW I think a letter is better as it gives them time to think before reacting negatively.)
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Thanks denis and Malc(G)old.
Both are very good but I think I will go with Malc(G)old.
I forgot to mention to you that I have put some of my houses up a few months ago by 50p. I know I should have put them all up at the same time but I wasn't really thinking straight.
How could I re-word the part In your letter that says prices have'nt been put up In 4 years?
Many many thanks for both your letters.
Matthew
Clear Vision
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Hi
I let some of my round get way behind put them up by £1.50 included a quote from daily mail sayiny price had gone up from £5.00 to £15.00 for avarage 3 bed semi so hoped they would see that it was still value for money had no problems
can dig out the not and sen it to you I think I had the date of the paper on it
regards grant
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:)mathew you have mail :)
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I need to put up all my prices and I'm rubish at writing letters ( as you can probably tell from my posts and spelling ;D)
I need to put them up by quite a bit as they have'nt been put up In 3-4 years.
I dont care If I loose some as I have too much work to get through.
Any sugestions on what should be said In the letter?
Obviously I will want to thank them for there custom and maybe mention due to high prices In fuel and running costs I have no option to increase the price.
Any advise would be more than welcome on how I should word the letter.
Thanks
Matthew
Clear Vision
This is what I did some while back. The formatting while be spoiled in posting it here but the wording seems reasonable for your situation too.
QUOTE
<<<<<<<<<<<<<<<
MY CONTACT DETAILS
>>>>>>>>>>>>>>>>>>
RE: PRICE INCREASE FOR WINDOW CLEANING
Dear Customer,
In order to maintain a viable service, it has become necessary for me to increase most prices as from my next visit. In some cases I have not increased my prices for a number of years. Although I appreciate that the official inflation rate has been consistently low for some time, the actual increases in the costs of running a small business have been rather higher.
Therefore, from my next visit, I propose an increase in price for the window cleaning to:
£
I believe that this figure represents fair value and I understand that it compares reasonably with other window cleaners who are also running a proper business (as opposed to window cleaners who only show up a few times then disappear).
Thank you for your custom.
Best wishes
<MY NAME>
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Just put them up, no explaination needed unless asked, you will find yourself looking for another excuse every price rise, just do it and dont worry.
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Just put them up, no explaination needed unless asked, you will find yourself looking for another excuse every price rise, just do it and dont worry.
I tend to agree with you David. When I wrote that letter in my posting, I was edgy about increasing prices because I had been unreliable for quite a while due to being ill. Now I have the confidence to do it the way you said.
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Thanks for all your sugestions and a big thanks to the people that emailed me.
Cheers :)
Matthew
Clear Vision