Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Bungle on January 15, 2025, 06:06:56 pm

Title: This is Quality
Post by: Bungle on January 15, 2025, 06:06:56 pm
(https://www.dropbox.com/scl/fi/2ulwcgqczu2b84yzd7yya/Photo-15-01-2025-17-58-10.jpg?rlkey=slszjpqodyw7yzo23rmpmn7ir&st=36jsfucs&raw=1)

7 months later.....

(https://www.dropbox.com/scl/fi/tkbkosyoqsu0rwbcy4a55/Photo-15-01-2025-17-56-16-1.jpg?rlkey=z0odythxdf9r8h1q6btatfhhk&st=jbjefqf2&raw=1)

Errr, let me have a think about that. No  ;D
Title: Re: This is Quality
Post by: james peters on January 15, 2025, 06:09:10 pm
block.....  :o
Title: Re: This is Quality
Post by: AuRavelling79 on January 15, 2025, 06:27:26 pm
block.....  :o

No don't!

I want to read the exchanges.  ;D
Title: Re: This is Quality
Post by: Bungle on January 15, 2025, 07:00:00 pm
block.....  :o

No don't!

I want to read the exchanges.  ;D

Dunno whether to tell her I'll take her back but not bother to turn up 😂
Title: Re: This is Quality
Post by: Soupy on January 15, 2025, 07:47:35 pm
I'd be right back.

She'll not mess you about again.
Title: Re: This is Quality
Post by: SB Cleaning on January 15, 2025, 08:12:20 pm
I'd be right back.

She'll not mess you about again.
I wouldn't be going back not a chance, cheeky cow  ;D
Title: Re: This is Quality
Post by: Stoots on January 15, 2025, 08:26:26 pm
Sorry I've managed to replace you with a more reliable customer, which I prefer.
 
I'll message you if they dump me for a trad rat though.

Regards zippy
Title: Re: This is Quality
Post by: ֍Winp®oClean֍ on January 15, 2025, 08:26:36 pm
I had a similar situation a few years ago. I took her back on as she was really humble and she's been a model customer ever since! She gets me a top quality hamper every xmas, pays on the dot and we've actually become quite good friends now.👍
Title: Re: This is Quality
Post by: Simon Trapani on January 15, 2025, 09:44:30 pm
I had a similar situation a few years ago. I took her back on as she was really humble and she's been a model customer ever since! She gets me a top quality hamper every xmas, pays on the dot and we've actually become quite good friends now.👍
Friends?! Don’t kid yourself🤣
Title: Re: This is Quality
Post by: dazmond on January 15, 2025, 10:11:41 pm
I had a similar situation a few years ago. I took her back on as she was really humble and she's been a model customer ever since! She gets me a top quality hamper every xmas, pays on the dot and we've actually become quite good friends now.👍

I've had this before too(12 years ago). We also became good friends once I took her back on......



...she's now my wife!!🤣🤣👍
Title: Re: This is Quality
Post by: dazmond on January 15, 2025, 10:15:30 pm
(https://www.dropbox.com/scl/fi/2ulwcgqczu2b84yzd7yya/Photo-15-01-2025-17-58-10.jpg?rlkey=slszjpqodyw7yzo23rmpmn7ir&st=36jsfucs&raw=1)

7 months later.....

(https://www.dropbox.com/scl/fi/tkbkosyoqsu0rwbcy4a55/Photo-15-01-2025-17-56-16-1.jpg?rlkey=z0odythxdf9r8h1q6btatfhhk&st=jbjefqf2&raw=1)

Errr, let me have a think about that. No  ;D

If the job suits your round I'd take her back on too.....trust me she won't mess you about again. She'll become a loyal customer....

Just make sure your doing a good job. No scrimping on rinsing,etc esp on days like today with the low sun in the sky.
Title: Re: This is Quality
Post by: KS Cleaning on January 15, 2025, 10:29:03 pm
She prefers trad, let her find a trad cleaner.
Title: Re: This is Quality
Post by: ֍Winp®oClean֍ on January 15, 2025, 11:00:11 pm
I had a similar situation a few years ago. I took her back on as she was really humble and she's been a model customer ever since! She gets me a top quality hamper every xmas, pays on the dot and we've actually become quite good friends now.👍
Friends?! Don’t kid yourself🤣

Yep, 10 years down the line now. Her husband died and she often tells me that our chats really help her and how much she appreciates me! I have to stress though, she was very humble when she asked me if I would consider coming back and freely acknowledged that she had made a terrible decision taking someone else on. It was this attitude and approach that led me to take the decision to go back.
I once had a customer who was quite rude and abrupt with me, out of character for her too. I almost fired back and was on the verge of telling her where to go in no uncertain terms! However, I bit my lip and moved on. I later found out that her brother had just died of cancer at the same time she had just been diagnosed with it AND to top this off, her husband had run off with another woman! I'm so glad I bit my lip that day. She has actually confided in me numerous times since and again, is now a long term excellent customer.
Now, I'm not saying this is the case for the OP, but rather sometimes, it's beneficial not to act hastily or let pride cloud your better judgement.😉
Title: Re: This is Quality
Post by: Soupy on January 16, 2025, 05:59:53 am
Everybody is loyal until they're not.

In my extensive and wide ranging experience, returning cancelled customers are the best customers.

All your customers have the potential to bugger off if someone cheaper comes along. The ones that have already made that mistake once, tend to have learned their lesson.
Title: Re: This is Quality
Post by: Simon Trapani on January 16, 2025, 07:11:18 am
Sod that. Once bitten & all that. Cross me & we’re done.
Title: Re: This is Quality
Post by: Soupy on January 16, 2025, 07:38:04 am
Cross me  ;D ;D

She's got a new window cleaner not killed your homie.

Lol
Title: Re: This is Quality
Post by: AuRavelling79 on January 16, 2025, 08:14:48 am
Generally I would say no and probably be a little nose-tweaky about it. However if they were contrite and apologetic I would consider it.

The deal-breaker for me would be pre-notifying.  ;D
Title: Re: This is Quality
Post by: PHILIP HARDY on January 16, 2025, 09:27:42 am
Generally I would say no and probably be a little nose-tweaky about it. However if they were contrite and apologetic I would consider it.

The deal-breaker for me would be pre-notifying.  ;D
Balance is the key, there is rarely a black or white answer to any thing, Given the evidence I would be 60/40 towards refusing her thats not to say I would? 
Title: Re: This is Quality
Post by: Bungle on January 16, 2025, 10:34:32 am
I had a similar situation a few years ago. I took her back on as she was really humble and she's been a model customer ever since! She gets me a top quality hamper every xmas, pays on the dot and we've actually become quite good friends now.👍

I've had this before too(12 years ago). We also became good friends once I took her back on......



...she's now my wife!!🤣🤣👍

So your wife has previous of dumping you then? Best not p her off or you'll be out on your ear Dazmondo 😂
Title: Re: This is Quality
Post by: deeege on January 16, 2025, 02:56:14 pm
I had a similar situation a few years ago. I took her back on as she was really humble and she's been a model customer ever since! She gets me a top quality hamper every xmas, pays on the dot and we've actually become quite good friends now.👍

I've had this before too(12 years ago). We also became good friends once I took her back on......



...she's now my wife!!🤣🤣👍

Congratulations Daz, when did you get married?
Title: Re: This is Quality
Post by: dazmond on January 16, 2025, 05:02:18 pm
I had a similar situation a few years ago. I took her back on as she was really humble and she's been a model customer ever since! She gets me a top quality hamper every xmas, pays on the dot and we've actually become quite good friends now.👍

I've had this before too(12 years ago). We also became good friends once I took her back on......



...she's now my wife!!🤣🤣👍

So your wife has previous of dumping you then? Best not p her off or you'll be out on your ear Dazmondo 😂

I was joking!😆👍
Title: Re: This is Quality
Post by: Slacky on January 16, 2025, 05:30:22 pm
There are times when I’d take a custard back and the reason has nothing to do with being professional.  :-*
Title: Re: This is Quality
Post by: Bungle on January 16, 2025, 06:06:34 pm
Update. She texted me this morning asking if I'm going to take her back on. I said yes. Reason being is she's between 2 other houses I clean so it's handy. Any more funny business and it's gonna be a slither of you know what in the door lock 😂
Title: Re: This is Quality
Post by: Scottish Cleaning Service on January 16, 2025, 08:54:09 pm
I have found its a great time to put the price up.
Title: Re: This is Quality
Post by: KS Cleaning on January 16, 2025, 08:56:41 pm
Update. She texted me this morning asking if I'm going to take her back on. I said yes. Reason being is she's between 2 other houses I clean so it's handy. Any more funny business and it's gonna be a slither of you know what in the door lock 😂
Wait til a trad man comes along, you’ll be out on your erse again😜
Hope you’re charging her double for the first clean, they’ve not been cleaned for over 7 months!