Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: chris turner on October 15, 2024, 10:50:10 am

Title: Go cardless question
Post by: chris turner on October 15, 2024, 10:50:10 am
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!
Title: Re: Go cardless question
Post by: Soupy on October 15, 2024, 12:33:20 pm
You need their email address.
Title: Re: Go cardless question
Post by: chris turner on October 15, 2024, 02:49:58 pm
You need their email address.

Thanks soupy.
Title: Re: Go cardless question
Post by: Roy Harding on October 15, 2024, 02:59:41 pm
When you send them the link to sign up.

They set the Direct Debit and part of that is they use their email, so they can be notifed when you raise a payment.
You can then see the customers on your home dash board and also see their email.
Title: Re: Go cardless question
Post by: Soupy on October 15, 2024, 03:11:36 pm
Basically they make a GC account that links to yours, an email address is required for this.

Much easier if you get everyone's email address. Start asking for it with new customers and put a ticket through your customers when you clean them asking for their email address.

It's a handy thing to have, go cardless or not.
Title: Re: Go cardless question
Post by: hotsteam on October 16, 2024, 02:19:49 am
You just send them the link to gocardless to their mobile ,  they fill in their details, job done!   ;D
Title: Re: Go cardless question
Post by: dazmond on October 16, 2024, 08:26:59 am
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...
Title: Re: Go cardless question
Post by: hotsteam on October 16, 2024, 09:39:38 am
I have better things to do than to keep checking bank statements, let gocardless collect it, all sorted!
Title: Re: Go cardless question
Post by: Tam1872 on October 16, 2024, 11:36:05 am
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Your keeping none of that money that's always outstanding, I'd rather keep £480 of it using go cardless than keep none of it like your currently doing.
Title: Re: Go cardless question
Post by: dazmond on October 16, 2024, 04:59:06 pm
I have better things to do than to keep checking bank statements, let gocardless collect it, all sorted!

I can understand if you have staff but not if your a sole trader....
Title: Re: Go cardless question
Post by: dazmond on October 16, 2024, 05:03:21 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Your keeping none of that money that's always outstanding, I'd rather keep £480 of it using go cardless than keep none of it like your currently doing.

It makes zero difference to me as I get paid every single day of the year. My rolling debt can be as low as £300 and as high as £1500 depending on what work I'm cleaning that week...

How much money does gocardless cost you over the course of a year?
Title: Re: Go cardless question
Post by: dazmond on October 16, 2024, 05:07:40 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Your keeping none of that money that's always outstanding, I'd rather keep £480 of it using go cardless than keep none of it like your currently doing.

I really don't need that £480 (or whatever my current outstanding debt is) because it's always changing and I have lots of money in the bank and im always ahead with bills,etc
Title: Re: Go cardless question
Post by: Tam1872 on October 16, 2024, 06:50:28 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Your keeping none of that money that's always outstanding, I'd rather keep £480 of it using go cardless than keep none of it like your currently doing.

It makes zero difference to me as I get paid every single day of the year. My rolling debt can be as low as £300 and as high as £1500 depending on what work I'm cleaning that week...

How much money does gocardless cost you over the course of a year?

Not much, I don't have many on go cardless. 10 or something. People who are constantly late or go to 2 or 3 times are ripping the p out the person. It's irrelevant if I need the money or not.  I'm sure it's probably not meant by them in the way I perceive it as. I perceive it as there ripping the p out me. It takes them 30 seconds to send the money over. It's not a viable way of working when you have wages outgoing every week too. 

All my new customers get told at the beginning that bacs is the payment method we will start on, but if it's late either 3 times in the year or late in 2 consecutive months then it's either go cardless or cash on the day. Bacs won't be an option for them anymore.
Title: Re: Go cardless question
Post by: chris turner on October 16, 2024, 09:29:41 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Just want more control of when I get paid daz. What other business allows customers to pay when they can be bothered?
I want to complete a week's work and then get paid in one go for that work, rather then drips and coming in over the next few weeks and constantly having to keep track of and update it all the time.
Title: Re: Go cardless question
Post by: chris turner on October 16, 2024, 09:37:46 pm
You just send them the link to gocardless to their mobile ,  they fill in their details, job done!   ;D

So I can txt the link, don't need to email all customers?
So how does cleaner planner know who has signed up? Do I send a unique link to each customer through cleaner planner or does it recognise there address?
Excuse the dumb questions, anything software related and I'm 😵‍💫
Title: Re: Go cardless question
Post by: Tam1872 on October 16, 2024, 10:07:50 pm
You get your own unique qr code too, so they can just scan it  with there phone and it takes them directly to your sign up page.

I just printed off a sheet of paper explaining how payment was going to be taken moving forward, told them to pay the windows by bacs this time, but be signed up to this before next clean.

It's a win, win situation.  They sign up, then you get paid. If they don't, then you drop them. They are the ones who's being unreasonable in this situation. Even though you feel like you are, when really, you just want paid for the job you've done.  There's nothing unreasonable about that.
Title: Re: Go cardless question
Post by: dazmond on October 17, 2024, 07:51:34 am
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Just want more control of when I get paid daz. What other business allows customers to pay when they can be bothered?
I want to complete a week's work and then get paid in one go for that work, rather then drips and coming in over the next few weeks and constantly having to keep track of and update it all the time.

Fair play it's your business....I only have to send a text reminder to around 10 customers a month. The rest pay within a few weeks of their last clean.

It takes around 10 mins per day to update my debt list by phone which is perfectly acceptable to me.
Title: Re: Go cardless question
Post by: Tam1872 on October 17, 2024, 10:22:37 am
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Just want more control of when I get paid daz. What other business allows customers to pay when they can be bothered?
I want to complete a week's work and then get paid in one go for that work, rather then drips and coming in over the next few weeks and constantly having to keep track of and update it all the time.

Fair play it's your business....I only have to send a text reminder to around 10 customers a month. The rest pay within a few weeks of their last clean.

It takes around 10 mins per day to update my debt list by phone which is perfectly acceptable to me.

So around 3 and a half hours a month,  or 42 hours a year. More than a full working week spent when its not needed.
Title: Re: Go cardless question
Post by: Splash and dash on October 17, 2024, 04:27:20 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Just want more control of when I get paid daz. What other business allows customers to pay when they can be bothered?
I want to complete a week's work and then get paid in one go for that work, rather then drips and coming in over the next few weeks and constantly having to keep track of and update it all the time.

Fair play it's your business....I only have to send a text reminder to around 10 customers a month. The rest pay within a few weeks of their last clean.

It takes around 10 mins per day to update my debt list by phone which is perfectly acceptable to me.

So around 3 and a half hours a month,  or 42 hours a year. More than a full working week spent when its not needed.


But go cardless fees for a year would be much higher especially if you have a lot of customers.
Title: Re: Go cardless question
Post by: Tam1872 on October 17, 2024, 06:44:38 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Just want more control of when I get paid daz. What other business allows customers to pay when they can be bothered?
I want to complete a week's work and then get paid in one go for that work, rather then drips and coming in over the next few weeks and constantly having to keep track of and update it all the time.

Fair play it's your business....I only have to send a text reminder to around 10 customers a month. The rest pay within a few weeks of their last clean.

It takes around 10 mins per day to update my debt list by phone which is perfectly acceptable to me.

So around 3 and a half hours a month,  or 42 hours a year. More than a full working week spent when its not needed.


But go cardless fees for a year would be much higher especially if you have a lot of customers.

He doesnt need the money though, so surely the time saved would make it a massive benefit. Plus, 300 customers if all were on it, wouldnt even add up top £1000 a year.
Title: Re: Go cardless question
Post by: Splash and dash on October 17, 2024, 07:32:22 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Just want more control of when I get paid daz. What other business allows customers to pay when they can be bothered?
I want to complete a week's work and then get paid in one go for that work, rather then drips and coming in over the next few weeks and constantly having to keep track of and update it all the time.

Fair play it's your business....I only have to send a text reminder to around 10 customers a month. The rest pay within a few weeks of their last clean.

It takes around 10 mins per day to update my debt list by phone which is perfectly acceptable to me.

So around 3 and a half hours a month,  or 42 hours a year. More than a full working week spent when its not needed.


But go cardless fees for a year would be much higher especially if you have a lot of customers.

He doesnt need the money though, so surely the time saved would make it a massive benefit. Plus, 300 customers if all were on it, wouldnt even add up top £1000 a year.


I thought the fee was dependent on the cost of the job not the number of transactions?
Title: Re: Go cardless question
Post by: Tam1872 on October 17, 2024, 08:13:01 pm
Hi guys, just a quick question for those that use go cardless. Do I need to have the customers email address to sign them up?
I have a mobile number for all customers but pretty much no email address. I use cleaner planner and want integrate go cardless into that but from what I can tell I need to email all customers a sign up link? Trying to get over 300 email addresses from customers seems a little tedious and time consuming!
Thanks!

If you've only got 300+ customers(like me)why do you need gocardless?

Nearly all my customers pay by BACS within 14 days of clean(free of charge). Obviously I still have rolling debt of around £500 at any one time but I'd rather keep as much of my money as possible than giving it to a third party...

Just want more control of when I get paid daz. What other business allows customers to pay when they can be bothered?
I want to complete a week's work and then get paid in one go for that work, rather then drips and coming in over the next few weeks and constantly having to keep track of and update it all the time.

Fair play it's your business....I only have to send a text reminder to around 10 customers a month. The rest pay within a few weeks of their last clean.

It takes around 10 mins per day to update my debt list by phone which is perfectly acceptable to me.

So around 3 and a half hours a month,  or 42 hours a year. More than a full working week spent when its not needed.


But go cardless fees for a year would be much higher especially if you have a lot of customers.

He doesnt need the money though, so surely the time saved would make it a massive benefit. Plus, 300 customers if all were on it, wouldnt even add up top £1000 a year.


I thought the fee was dependent on the cost of the job not the number of transactions?

Thinks it's 20 pence a transaction plus 1%. It's not alot of money to be paying out when it guarantees cash flow.
Title: Re: Go cardless question
Post by: dazmond on October 18, 2024, 01:59:10 pm
Some of you must have some terribly forgetful customers!🤣🤣👍

My cash flow is excellent and has been for many years due to a very well established round and payment terms. The key for me was when I sorted out my finances and got well ahead with my bills so I don't need the money right away this week...

I used to live hand to mouth in the 90s and early 2000s. It was awful at times. I used to get angry if I was owed £100 never mind £500 or a £1000! Now it doesn't matter because it all trickles into my account every day of the year.

First thing I did was build up an emergency fund(currently £10k in a zopa easy access ISA 4.8% interest)separate from my regular current account that payments get paid into.This took me a few years to build up.My current account always has a couple of grand in it at anyone time for bills and direct debits into other bank accounts for various things(tax,insurance,holiday funds,etc).I also have money invested in 3 year fixed rate bonds.

It makes zero difference whether I get paid today or sometime in the next 4 weeks.
Title: Re: Go cardless question
Post by: Simon Trapani on October 18, 2024, 04:27:37 pm
Ooh well aren’t you clever Dazmond!

Some of these guys may have large mortgages & young kids. Maybe wives that have to pick the kids up from school & child care etc to pay for. We don’t all live in subsidised housing paying £300 rent! All you have ever had to do is look after yourself. You’re always making out you’re living the dream. You need to wind your neck in sometimes.
Title: Re: Go cardless question
Post by: dazmond on October 18, 2024, 04:51:10 pm
Ooh well aren’t you clever Dazmond!

Some of these guys may have large mortgages & young kids. Maybe wives that have to pick the kids up from school & child care etc to pay for. We don’t all live in subsidised housing paying £300 rent! All you have ever had to do is look after yourself. You’re always making out you’re living the dream. You need to wind your neck in sometimes.

I'm moving out soon and into my missus 4 bed house so I'll be helping  her with the mortgage. I think shes only got 2 years left on it and it'll be paid off luckily.

Actually I've been helping my missus out financially and the kids for years. I must have spent at least £60k just on holidays over the last 12 years!
Title: Re: Go cardless question
Post by: martinw on October 18, 2024, 05:02:27 pm
Go careless can  be good to some extent. Payout circa 10 days. Fees more expensive than credit cards nowadays on lower amounts higher volume due to 20 p plus vat per transaction plus tier percentage
Things to watch out for with new sign ups  is that not all bank accounts support direct debits yet gc allows customers to sign up.
If transactions fails it’s your cost. Their answer to this is for you to verify if customer has compliant account…  lovely that one is.
Second recently it seems they have changed  customer bank detail updates now you can not do it yourself as service provider  unless you are on top payment tier.  Customers have to get in touch with gc directly or cancel and sign up again. Still their cancellation notification is hopeless. End of rant.