Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: craigp on July 27, 2006, 07:27:13 am

Title: competitors calls
Post by: craigp on July 27, 2006, 07:27:13 am

hi all, competitors calls really annoy me, >:( i dont phone other c/c ers,  so why they hav to phone me wasting my time asking silly questions!

anyway i like to be able to better spot these as it can put me off selling when i feel its a competitor, what are the most common phrases they use, the ones i know are,

'what do i get for that price'

ask location, 'oh im just phoning around for qoutes'

'whats your avaiblity'

any helpful advice spotting these is appreciated,

craig

Title: Re: competitors calls
Post by: john rees on July 27, 2006, 08:33:24 am

just ask for a name and address for future reference! and ask if they would like you to go and give a quote in person...........they usually just get shirty and tell you they only want a price......and usually hang up on you! sometimes it can be a genuine enquiry but usually it's from the sort of customers you don't really want! just price shoppers looking for the cheapest quote!and with the dirtiest carpets too, they clean the lounge once every 20 years whether they need doing or not!!!! ;D
                   all the best
                                      John

Title: Re: competitors calls
Post by: vangaurd on July 27, 2006, 04:52:01 pm

same as m8 were r u based is the best one and they want a carpet cleaned ask them for the size the reply i get is its pretty big?

Title: Re: competitors calls
Post by: stevegunn on July 27, 2006, 05:24:00 pm

Try not giving prices out over the phone if its local always insist on a survey.Only time I give prices over the phone is if I'm too busy to arrange survey or if its more than a half hour round trip

Title: Re: competitors calls
Post by: COLIN BRIGHT on July 29, 2006, 10:35:58 am

why does it bother you if a competitor is trying to find out your charges?
if they have time to phone you then it tells me that they are not that busy

if they are trying to undercut you, then let them

be confident in your business and don't worry about other companies
cause they probably don't provide the same service as you do anyway

Title: Re: competitors calls
Post by: Dave_Lee on July 29, 2006, 03:45:37 pm

I do.
Dave.

Title: Re: competitors calls
Post by: Doug Holloway on July 29, 2006, 03:57:41 pm

Hi Guys,

If your sure it's a competitor, why not have a bit of fun and quote ridiculous prices :o

Cheers

Doug

Title: Re: competitors calls
Post by: craigp on July 29, 2006, 06:22:47 pm

colin, i do console myself by thinking they must be quiet if they got time phone me,lol,  still annoying though,

dave lee, you do what?

Title: Re: competitors calls
Post by: Len Gribble on July 29, 2006, 07:34:00 pm

Craig

Haven’t got any competitors in my area, there is only one and I’ve got it. ;D

Think I may have had one today can you guarantee coffee stain removal :-X

Len

Title: Re: competitors calls
Post by: bob on July 30, 2006, 09:21:53 am

Hi,
 
I have all there phone numbers loged in my phone so if they call there number comes up. and i play them along.

Bob Jennings

Title: Re: competitors calls
Post by: COLIN BRIGHT on July 30, 2006, 04:46:49 pm

yes Dave, you do What?

Title: Re: competitors calls
Post by: Matt Lindus on July 30, 2006, 09:38:50 pm

Take you Colin Bright to be his lawfull wedded wife.

Title: Re: competitors calls
Post by: Dan Williams on August 02, 2006, 09:42:20 pm

Dudes

They usually name other carpet cleaners without you asking.