Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: tlwcs on July 24, 2023, 03:23:07 pm
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Customer texts
How’s your recovery going?
Can you take us off your round please as we’ve found someone else.
I text back
All good thanks, returning to work in August.
May I ask why?
The unbelievable reply.
Because they’ve not been cleaned since your last visit. (It was late May)
I told every customer that I would need up to 8 weeks off after a hip replacement but depending on where they fell in my 6 weekly cycle, it could be up to 13 weeks.
I’ve blocked her.
Shame as they were good custards.
I know I don’t own them and guessed I might lose some but finding this one hard to stomach
Onwards and upwards 😁
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that's not very loyal of them is it?
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Not such good people....
Darran
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Don’t block them. Let them contact you when their new cleaner lets them down. Then you can deal with the situation as you prefer and not in frustration.
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Don’t block them. Let them contact you when their new cleaner lets them down. Then you can deal with the situation as you prefer and not in frustration.
Fair point.
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I can't believe they asked how your recovery is going! And then dumped you!
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I can't believe they asked how your recovery is going! And then dumped you!
Guilt.
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I’ve never kidded myself that my customers love me. That’s why I don’t have time for most of them. It’s just a mutual business arrangement.
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I’ve never kidded myself that my customers love me. That’s why I don’t have time for most of them. It’s just a mutual business arrangement.
Exactly how I see it for myself as well.
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Yep customers are not your friends.
When ive done prices roses before I've always been shocked at some that have dropped me over a quid.
One I had 7 years and hadn't put the price up as I was already a decent priced front only dropped me from going from £8 to £9.
Came across as a lovely old lady turned out to be a horrible tight old hag ;D
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I lost 4 customers when in hospital with covid induced pneumonia . Lol no loyalty . Work to please myself now
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Customers never cease to amaze me; if I woke up one morning with my hair sewn into the carpet, I would be no more surprised!
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that is pretty shocking.... I wonder if they told the new cleaner....
if i was the new cleaner , I would have red flags before my eyes.
I lost a customer last week that I have had since my daughter was a toddler, all because of a small rise ( not gone up in 5 years)
my daughter is 27 next month ;D
zero loyalty.... im looking forward to when they call me in the future......
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Customer loyalty is a thing of the past. Not just for us but everywhere.
Not surprising really when you think about it. The price of everything is going through the roof. How many suppliers/trades/companies are you loyal to? I have a couple but if someone comes along with the same service at a much lower cost I'm not going to pretend I wouldn't be tempted.
Binning someone off because they're unwell etc is pretty low though.
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Don't tar every customer with the same brush.
Most will not dump you for someone else while your recovering.in fact I can't recall any customer dumping me because I was ill/injured in 30 years of window cleaning.
Most customers are loyal and understanding
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Most customer's are loyal by virtue of the fact that finding a reliable window cleaner these days is difficult.
I have to keep my phone turned off due to the volume of calls I get from people wanting their windows cleaned.
I used to pass on customer enquiries to other window cleaners but I had to stop this practice due to a couple of unfortunate incidents involving dishonesty by cleaners I had recommended.
Since then i just stick to my regulars.
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Thankfully i still think the vast majority of long standing customers are loyal but i think that loyalty is much harder to establish with newer work. Part of that i believe is that window cleaning has cleaned up its image a hell of a lot since i started 19 yrs ago. Lets be honest, back in the day we were considered as a dodgy lot, cash in hand, scruffy, ladders on the roof of a knackered out car, ex cons, etc not particularly well thought of at all so when we had gained a customers trust, they wanted to keep us as they were a bit concerned who the alternative might be. These days, its sign written vans, uptodate wfp techniques , uniforms etc and we're seen as a much more professional profession. As such, price becomes more relevant, people more happy than they used to be to change wc. Just shows what a load of gonads perception is as the same dodgy people cleaning windows 20yrs ago are still doing it now but just look a bit smarter and probably still as dodgy. When i think back over the years, the most untrustworthy outfits locally had the newest and smartest vans etc :)