Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: tlwcs on April 28, 2023, 12:36:26 pm
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(http://www.cleanitup.co.uk/smf/1682681707_15C0D367-733C-49E9-BCF9-913E83C18390.jpeg)
£22 house. Texted the evening before for access, she forgot.
Over 15 years as a customer, I think she will cancel!
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15 years, she did ask 'why' and then agreed to pay it so I'm going for she'll stay with you.
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I can appreciate that it's annoying that she forgot to leave the gate open after you texted her about it the day before. That said though I think it's a bit cheeky of you to charge full price having only done the front.
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I can appreciate that it's annoying that she forgot to leave the gate open after you texted her about it the day before. That said though I think it's a bit cheeky of you to charge full price having only done the front.
The whole house was £22 he charged her £15 so not full price
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(http://www.cleanitup.co.uk/smf/1682681707_15C0D367-733C-49E9-BCF9-913E83C18390.jpeg)
£22 house. Texted the evening before for access, she forgot.
Over 15 years as a customer, I think she will cancel!
Very reasonable and fair from you IMHO. Don't think she will cancel
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Did she pay? Why did you ask her what she was happy to pay. She's in charge and not you by the sounds of it.
I think she'll bin you off for having the cheek to charge her more than 50% of the price even though she's messed you around.
Let us know the outcome.
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Did she pay? Why did you ask her what she was happy to pay. She's in charge and not you by the sounds of it.
I think she'll bin you off for having the cheek to charge her more than 50% of the price even though she's messed you around.
Let us know the outcome.
He didn't, did he?
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Did she pay? Why did you ask her what she was happy to pay. She's in charge and not you by the sounds of it.
I think she'll bin you off for having the cheek to charge her more than 50% of the price even though she's messed you around.
Let us know the outcome.
He didn't, did he?
He said 'what you you like to pay?' Which I read as asking her what she'd be happy to pay. And she replied 'I'll pay £15.'
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Did she pay? Why did you ask her what she was happy to pay. She's in charge and not you by the sounds of it.
I think she'll bin you off for having the cheek to charge her more than 50% of the price even though she's messed you around.
Let us know the outcome.
But it’s not a cheek to charge more more than 50%. You have to factor in that it costs money to arrive at the property. Then if you miss the backs they are going to be dirtier, costing more water and time. Everyone charges more for 8 weekly opposed to 4 weekly right?
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The conversation reads gobbledegook to me.
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Ive had it a couple of times where ive cleaned say a £12 house, only been able to do the front so charged £8.
Then when ive checked my bank theyve just pad £6 :D
I had one text me saying we will pay half which is fair....
I remember one customer which was £13, he always left the gate locked every time, it got to the point i didnt check it anymore and just cleaned the front. I always wrote £7 on the slip for the front. He always paid me £6.50 every time
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I wouldn't put up with that for a start - they pay what they owe not what they think its should be.
I used to do 50% on the rare occasion this happened but I have 2 customers now that started doing this regular ie.. gate Locke or just the front this time - with the price increase this year for these 2 I added that any front only would now 75% of the normal clean price.
Darran
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Ive had it a couple of times where ive cleaned say a £12 house, only been able to do the front so charged £8.
Then when ive checked my bank theyve just pad £6 :D
I had one text me saying we will pay half which is fair....
I remember one customer which was £13, he always left the gate locked every time, it got to the point i didnt check it anymore and just cleaned the front. I always wrote £7 on the slip for the front. He always paid me £6.50 every time
If he was always leaving the gate locked and underpaying why carry on cleaning for him ?
He would of been gone off my round after a couple of cleans , sod having people take the pi$$.
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Ive had it a couple of times where ive cleaned say a £12 house, only been able to do the front so charged £8.
Then when ive checked my bank theyve just pad £6 :D
I had one text me saying we will pay half which is fair....
I remember one customer which was £13, he always left the gate locked every time, it got to the point i didnt check it anymore and just cleaned the front. I always wrote £7 on the slip for the front. He always paid me £6.50 every time
Dump. Why do people put up with idiots like that?
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Thank you for the replies.
I sent out a group text to those that owed for more than a week, a payment reminder asking as it was the last banking day of the month, could you please settle your window cleaning account. This customer is normally pretty quick but life gets in the way and she sometimes needs a reminder.
3 out of the 4 that were sent the text have paid, she hasn’t, but I’m sure she will.
Occasionally she forgets the gate, has been charged 2/3 rds and one time paid the full £22. Probably not read the invoice on that occasion.
So I was surprised she questioned the invoice.
Must be getting a bit tight in that household.
I asked her in the text what she wanted to pay to get her to think about it. I would have, within reason accepted what she offered.
After many years of service to her I don’t think she connects her payment being my income. I don’t think many do. So while the £15 covered my costs with some profit, my earnings on that job were down
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The conversation reads gobbledegook to me.
Perhaps if you start from “today” on the screenshot it may become a little clearer?
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Did she pay? Why did you ask her what she was happy to pay. She's in charge and not you by the sounds of it.
I think she'll bin you off for having the cheek to charge her more than 50% of the price even though she's messed you around.
Let us know the outcome.
He didn't, did he?
He said 'what you you like to pay?' Which I read as asking her what she'd be happy to pay. And she replied 'I'll pay £15.'
I must have misunderstood the first message of 'you ok with it?' 👍 And then skimmed past the what would you like to pay the first time I read it.
I read the texts but should have read them again before replying to you. I apologise ;).
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The conversation reads gobbledegook to me.
Perhaps if you start from “today” on the screenshot it may become a little clearer?
I didn't start there either :-[.
The problem is negotiating a price after you've done the work. You generally know better than the customer what the value of your labour is.
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The conversation reads gobbledegook to me.
Perhaps if you start from “today” on the screenshot it may become a little clearer?
I didn't start there either :-[.
The problem is negotiating a price after you've done the work. You generally know better than the customer what the value of your labour is.
My mistake. On reflection I should have crossed out the irrelevant bits on the text screenshot
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I wouldn't put up with that for a start - they pay what they owe not what they think its should be.
I used to do 50% on the rare occasion this happened but I have 2 customers now that started doing this regular ie.. gate Locke or just the front this time - with the price increase this year for these 2 I added that any front only would now 75% of the normal clean price.
Darran
We used to tolerate this but now we don’t if there is a genuine reason not to do the back like a conservatory being built then fair enough , other than that it’s a dump , as they have agreed to the whole house being done for xx amount ime not prepared to do front for half price if 50% of customers did this our earnings would be half what they should be .
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On the other hand I have two rows of houses along the A4 where they started life as semi's in the 1930's and over time have become linked by garages and extensions with single locked gates shared here and there.
I have them as fronts only. Bang bang bang all the way along for about half a mile each side less a few non customers here and there.
If they want the back doing occasionally they tell me and I add it on. And I charge more than the fronts because typically there are sides and maybe a lean to conservatory or bi-fold doors AND they are every other time or more infrequently.
Typically the front will be £8-£10 but if I do the rest I add £12-15.
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Ive had it a couple of times where ive cleaned say a £12 house, only been able to do the front so charged £8.
Then when ive checked my bank theyve just pad £6 :D
I had one text me saying we will pay half which is fair....
I remember one customer which was £13, he always left the gate locked every time, it got to the point i didnt check it anymore and just cleaned the front. I always wrote £7 on the slip for the front. He always paid me £6.50 every time
If he was always leaving the gate locked and underpaying why carry on cleaning for him ?
He would of been gone off my round after a couple of cleans , sod having people take the pi$$.
It's a funny one because I dont normally stand for messers, ive dropped a few this last week but the rule can always be broken if its convenient for me.
I weighed up it took me 3 or 4 mins to clean his 6.50 front whilst I was in the street cleaning another 2.
I've one the same at the moment gate always locked but it's next door to another so don't care
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My apologies for my earlier comment. I must have misread/misunderstood the initial post and thought the full amount had still been charged.
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Ive had it a couple of times where ive cleaned say a £12 house, only been able to do the front so charged £8.
Then when ive checked my bank theyve just pad £6 :D
I had one text me saying we will pay half which is fair....
I remember one customer which was £13, he always left the gate locked every time, it got to the point i didnt check it anymore and just cleaned the front. I always wrote £7 on the slip for the front. He always paid me £6.50 every time
Id reply saying "Your bill was £7 not £6.50, i may have only cleaned half the windows but that's not the full job, i have still had to get to your property, set you a reminder text etc and the associated cost for that are the same regardless of how may of your windows i clean. Can you pay the full amount on your invoice. Thanks"
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One thing about this job. It shows up how different people are.
In situations like these some get it straight away without asking for an explanation, some get it and agree after you explain, some get it but still don't agree after you explain, some just never get it no matter how much you try to explain, and then there are those that recognise their fault in an issue and offer to pay the full amount without you having to ask or explain.