Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: NWH on February 07, 2023, 04:01:02 pm

Title: Electric Hose reels
Post by: NWH on February 07, 2023, 04:01:02 pm
I have had the HD hose reels and have one at the moment and I find them fantastic for speed and ease of use,can anyone share their experience with  either of the  Pure Freedom or Grippa electric reels please and give an honest comparison.
Thanks
Title: Re: Electric Hose reels
Post by: Stoots on February 07, 2023, 04:30:23 pm
The purefreedom one is just better. Better built and doesnt overspool mainly, i bought the xline one (same as the HD) just because i was being tight. But having used the purefreedom i should have got one. Not that the HD does anything wrong (apart fromt the overspooling) but its cheap in feel and looks in comparison.

Ive not tried the grippa but ive heard they are slow
Title: Re: Electric Hose reels
Post by: Midge on February 07, 2023, 05:01:14 pm
I’ve had the Pure freedom reel for about 6 years now it’s never missed a beat
Title: Re: Electric Hose reels
Post by: Ched on February 07, 2023, 05:21:19 pm
I bough the Pure Freedom one on Black Friday and fitted it over Christmas. It's very well built and works well. It doesn't overspool and I like the soft start and the auto shutoff when it gets badly snagged. It also have a Spring speed controller which is good but after an hour or so it went up to 99 and has been there ever since  :D
I looked at Grippatanks one and although it has a 2 year warranty, there where a few things that put me off, 1 of which was the lead time and it was only an estimate. Also their coupling seems like a brass hozeloc type swivel and I've never had one that didn't leak.
I did buy their through floor rollers and find they work well and seem strong with the 4 studs, although Pure Freedom have new floor rollers out very soon I think that look a bit more robust.
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 07, 2023, 05:29:44 pm
The good thing about the HD reel is that its small...
I have seen the grippa  reels and they  are massive,  would take to much room up for my liking.
Title: Re: Electric Hose reels
Post by: windowswashed on February 07, 2023, 06:16:33 pm
Bought the purefreedom one 2 years ago and going strong, can't fault it. Was a lot cheaper back then. silly prices now!
Title: Re: Electric Hose reels
Post by: dazmond on February 07, 2023, 06:27:13 pm
My pure freedom one is coming up to 5 years old this spring.apart from the initial problem with the chain coming off during the first week it's never missed a beat since,never leaked and its been fantastic....

My only gripe is it's ridiculously heavy if I have to move it to get to my diesel heater.

It cost me £650 at the time but I think they are closer to a grand now.ill still buy another one when this one gives up the ghost
Title: Re: Electric Hose reels
Post by: NWH on February 07, 2023, 06:42:42 pm
I say this because I have just had a Grippa one installed and it is ridiculously slow to reel in and even harder to reel out,that reel is being used for the fronts and side only as it’s just too much like very hard work to reel out any further I am not happy.
Title: Re: Electric Hose reels
Post by: Stoots on February 07, 2023, 07:14:53 pm
I say this because I have just had a Grippa one installed and it is ridiculously slow to reel in and even harder to reel out,that reel is being used for the fronts and side only as it’s just too much like very hard work to reel out any further I am not happy.

I nearly went for the grippa one but had heard they are slow. glad i gave it a miss then.
Title: Re: Electric Hose reels
Post by: NWH on February 07, 2023, 07:26:11 pm
All I can say is mine must be faulty pulling the hose out is like trying to pull Fred off of Rose West.
Title: Re: Electric Hose reels
Post by: the king on February 07, 2023, 10:30:47 pm
The purefreedom one is just better. Better built and doesnt overspool mainly, i bought the xline one (same as the HD) just because i was being tight. But having used the purefreedom i should have got one. Not that the HD does anything wrong (apart fromt the overspooling) but its cheap in feel and looks in comparison.

Ive not tried the grippa but ive heard they are slow
the xline does look good and price is bang on I’m tempted to get one myself but the pf one sounds very good
Title: Re: Electric Hose reels
Post by: Splash & dash on February 07, 2023, 11:05:42 pm
Pure freedom all the way avoid the other make like the plague
Title: Re: Electric Hose reels
Post by: NWH on February 07, 2023, 11:34:47 pm
It feels as if someone’s left the  hand brake on.
Title: Re: Electric Hose reels
Post by: brianbarber on February 07, 2023, 11:35:32 pm
I say this because I have just had a Grippa one installed and it is ridiculously slow to reel in and even harder to reel out,that reel is being used for the fronts and side only as it’s just too much like very hard work to reel out any further I am not happy.
Totally agree,
Had one ages ago, it was ridiculous  to reel out
And seriously slow,
These two issues negated the point of using a powered reel

Just upgraded to the 3D reel
Fantastic product
Title: Re: Electric Hose reels
Post by: NWH on February 07, 2023, 11:40:01 pm
Are you saying that you couldn’t do anything to improve it tbh I find it unusable I’m used to things that make my life easier ie Extreme poles Hot water etc,I can’t imagine reeling all 100 meters out time and time again and having to deal with that each job.
Title: Re: Electric Hose reels
Post by: brianbarber on February 07, 2023, 11:40:10 pm
I say this because I have just had a Grippa one installed and it is ridiculously slow to reel in and even harder to reel out,that reel is being used for the fronts and side only as it’s just too much like very hard work to reel out any further I am not happy.
My thoughts  after having a Grippatank  electric reel.

Had one ages ago, it was ridiculous  to reel out
And seriously slow,
Despite Oliver attending and making adjustments it was still unsatisfactory when used .
These two issues negated the point of using a powered reel
Also ridiculously heavy
And the stainless model had many sharp edges, easy to cut your hands  if not careful

Just upgraded to the 3D reel
Fantastic product
Title: Re: Electric Hose reels
Post by: NWH on February 07, 2023, 11:43:02 pm
I’ve got an HD reel on the other pump fantastic bit of kit,I was spending more time faffing pulling hose out today than working lol.
Title: Re: Electric Hose reels
Post by: brianbarber on February 07, 2023, 11:47:06 pm
Are you saying that you couldn’t do anything to improve it tbh I find it unusable I’m used to things that make my life easier ie Extreme poles Hot water etc,I can’t imagine reeling all 100 meters out time and time again and having to deal with that each job.
Happy to discuss via email
brianbarber33@aol.com
Title: Re: Electric Hose reels
Post by: NWH on February 07, 2023, 11:47:58 pm
Cheers m8
Title: Re: Electric Hose reels
Post by: NWH on February 07, 2023, 11:51:22 pm
Sent you an email Brian.
Title: Re: Electric Hose reels
Post by: Jay Le Huray on February 08, 2023, 07:37:05 am
mine is a pure freedom and i cannot fault it
Title: Re: Electric Hose reels
Post by: NWH on February 08, 2023, 02:49:04 pm
I’ve seen the Pure Freedom reel in action it’s got at least 3 speeds I believe it’s different gravy to this one.
Title: Re: Electric Hose reels
Post by: windowswashed on February 08, 2023, 06:37:16 pm
Pure freedom is a variable speed
Title: Re: Electric Hose reels
Post by: Stoots on February 08, 2023, 07:03:01 pm
speed control is pointless though, whos going to want to reel in slower
Title: Re: Electric Hose reels
Post by: NWH on February 08, 2023, 07:32:33 pm
The Pure Freedom reel is night and day quicker but it’s not only the reeling in it’s the reeling out,if it’s not faulty I can’t see how anyone would design and build it then sign it off saying it’s acceptable tbh hopefully I will hear back sometime in 2023.
Title: Re: Electric Hose reels
Post by: dazmond on February 08, 2023, 07:34:44 pm
speed control is pointless though, whos going to want to reel in slower

True...I have mine on 99 all the time but its handy for the battery voltage
LED display
Title: Re: Electric Hose reels
Post by: DJW on February 09, 2023, 05:19:27 pm
What’s wrong with a manual reel? Fast as you like spooling out and whatever speed you fancy winding back in.
Can’t believe you bodybuilding fairies need assistance.
Title: Re: Electric Hose reels
Post by: dd on February 09, 2023, 05:47:23 pm
I think under consumer law you have a right to a full refund if you are not happy with the product within a certain time period.

Certainly something I would explore from what you have said Nigel.
Title: Re: Electric Hose reels
Post by: NWH on February 09, 2023, 06:14:02 pm
I  made my point within 48-72 hours I spoke to someone yesterday was told I’d be contacted that hasn’t happened ,disappointed really.
Title: Re: Electric Hose reels
Post by: dd on February 09, 2023, 06:40:56 pm
You need to tell them you want a full refund before whatever timescale elapses.
Title: Re: Electric Hose reels
Post by: dazmond on February 09, 2023, 07:50:39 pm
What’s wrong with a manual reel? Fast as you like spooling out and whatever speed you fancy winding back in.
Can’t believe you bodybuilding fairies need assistance.

It's just easier mate.....I'm all for making my work day easier and more enjoyable.

I don't use my ladders either for any job that requires getting on a flat roof,etc these days.

I don't clear gutters out anymore as I can't be arsed,same for inside window cleaning.

I refuse most f/s/g and conny roof jobs too as again I can't be bothered apart from the easy access ones.....

It's called working smarter as I age(I'm 51 now)....

Love the gym.im still getting 3 workouts in most weeks!🙂💪💪
Title: Re: Electric Hose reels
Post by: NWH on February 09, 2023, 08:06:20 pm
The manual Cox reel I used to have is easier to use than this thing I have that weighs as much as an old bank safe,the HD reels are night and day over a manual reel.
Title: Re: Electric Hose reels
Post by: windowswashed on February 09, 2023, 09:01:50 pm
I have the extension arm on my purefreedom reel as well as the swivel base, it's really handy and versatile reeling out of the tailgate door with the swivel and extension pointed in the direction I wish to go to avoid parked cars behind, ideal.
Title: Re: Electric Hose reels
Post by: Mike Lancaster on February 09, 2023, 09:58:37 pm
I have the extension arm on my purefreedom reel as well as the swivel base, it's really handy and versatile reeling out of the tailgate door with the swivel and extension pointed in the direction I wish to go to avoid parked cars behind, ideal.
Do you have any pictures of this set up please as I’m looking to get an electric reel and this sounds ideal for what I need? Thanks 😊
Title: Re: Electric Hose reels
Post by: windowswashed on February 09, 2023, 11:20:24 pm
I have the extension arm on my purefreedom reel as well as the swivel base, it's really handy and versatile reeling out of the tailgate door with the swivel and extension pointed in the direction I wish to go to avoid parked cars behind, ideal.
Do you have any pictures of this set up please as I’m looking to get an electric reel and this sounds ideal for what I need? Thanks 😊

I put one up ages ago, haven't got the photos anymore, deleted them
Title: Re: Electric Hose reels
Post by: p1w1 on February 10, 2023, 11:26:46 am
I believe you have 14 days to return for refund, if you did not test the product before purchasing it.
Title: Re: Electric Hose reels
Post by: NWH on February 10, 2023, 07:39:16 pm
I accept I’ve used it but I did email at the beginning of the following week after the Friday it was fitted,pulling the hose out is like trying to get a horse 🐎 on heat back into its horse box by the reigns.
Title: Re: Electric Hose reels
Post by: dd on February 10, 2023, 10:32:45 pm
You should still be entitled to a refund. My understanding is this also applies to buying a new car, so it should certainly apply to buying a hose-reel. Do some online research Nigel, actually use your time spent online for something to your benefit.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 10, 2023, 10:52:59 pm
You should still be entitled to a refund. My understanding is this also applies to buying a new car, so it should certainly apply to buying a hose-reel. Do some online research Nigel, actually use your time spent online for something to your benefit.


Problem is some companies are more willing to be helpful than others this company  deliberately  ignore emails and don’t return calls when they have promised to do so .
Title: Re: Electric Hose reels
Post by: Ched on February 10, 2023, 10:57:55 pm
You should still be entitled to a refund. My understanding is this also applies to buying a new car, so it should certainly apply to buying a hose-reel. Do some online research Nigel, actually use your time spent online for something to your benefit.


Problem is some companies are more willing to be helpful than others this company  deliberately  ignore emails and don’t return calls when they have promised to do so .
Hopefully you paid by credit card. If you did contact the card company and speak to them about it. I think it's covered under Section 75 of the Consumer Credit Act.
Title: Re: Electric Hose reels
Post by: zesty on February 11, 2023, 07:42:55 am
Not particularly happy with my HD reel, find it slow, and doesn’t seem to have much tourque (it’s not the battery).

I’ve also had to change the belt which was annoying, fiddly and faffy. It’s still slipping in the winter when it’s cold and the belt is stiff etc. I much prefer chain drive.

Will go PF when the time comes to replace the HD.
Title: Re: Electric Hose reels
Post by: Pete Thompson on February 11, 2023, 09:52:17 am
I think under consumer law you have a right to a full refund if you are not happy with the product within a certain time period.

Certainly something I would explore from what you have said Nigel.

Consumer law doesn’t apply, this is a business to business transaction.

For the same reason, section 75 claims (where you can hold the credit card company liable) also doesn’t apply.

(It’s in section 75 of the CONSUMER credit act)
Title: Re: Electric Hose reels
Post by: NWH on February 11, 2023, 11:37:15 am
Not particularly happy with my HD reel, find it slow, and doesn’t seem to have much tourque (it’s not the battery).

I’ve also had to change the belt which was annoying, fiddly and faffy. It’s still slipping in the winter when it’s cold and the belt is stiff etc. I much prefer chain drive.

Will go PF when the time comes to replace the HD.

Buy one from Xline it’s the HD original and imo that is the best electric reel thus far that’s come on the market.
Title: Re: Electric Hose reels
Post by: NWH on February 11, 2023, 11:41:58 am
I think under consumer law you have a right to a full refund if you are not happy with the product within a certain time period.

Certainly something I would explore from what you have said Nigel.

Consumer law doesn’t apply, this is a business to business transaction.

For the same reason, section 75 claims (where you can hold the credit card company liable) also doesn’t apply.

(It’s in section 75 of the CONSUMER credit act)

I have had a product that I am not happy with it works yes is it to my satisfaction no it’s not couldn’t be further from the truth,for the 3rd or 4th time yesterday I was asked to send another video in to them.
All I want is to replace it with an electric reel that reels out and reels in 100 meters of hose within a
morning,should have known it was going to be P**s poor after speaking to the guys fitting it half way through the attitude was don’t get you’re hopes up compared to other brands m8.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 11, 2023, 05:07:49 pm
Not particularly happy with my HD reel, find it slow, and doesn’t seem to have much tourque (it’s not the battery).

I’ve also had to change the belt which was annoying, fiddly and faffy. It’s still slipping in the winter when it’s cold and the belt is stiff etc. I much prefer chain drive.

Will go PF when the time comes to replace the HD.


The HD reel  is chain drive the belt drive one is the 3 D , they aren’t as fast or torquey as the HD but we have 6 of the original ones using hot water and they are fine , the pure freedom is a much heavier duty reel I have a stainless twin stack in my van but they aren’t significantly better than the waterworks reels
Title: Re: Electric Hose reels
Post by: Splash & dash on February 11, 2023, 05:13:01 pm
I think under consumer law you have a right to a full refund if you are not happy with the product within a certain time period.

Certainly something I would explore from what you have said Nigel.

Consumer law doesn’t apply, this is a business to business transaction.

For the same reason, section 75 claims (where you can hold the credit card company liable) also doesn’t apply.

(It’s in section 75 of the CONSUMER credit act)

I have had a product that I am not happy with it works yes is it to my satisfaction no it’s not couldn’t be further from the truth,for the 3rd or 4th time yesterday I was asked to send another video in to them.
All I want is to replace it with an electric reel that reels out and reels in 100 meters of hose within a
morning,should have known it was going to be P**s poor after speaking to the guys fitting it half way through the attitude was don’t get you’re hopes up compared to other brands m8.


You are wasting your time all there reels are the same trust me been there and had them all were faulty from the outset but the company tried to blame me , what they were unaware of was I had video evidence and staff present when they were unpacked and fitted , best to go else ware , appalling  customer service , shame really  some of there products are very good
Title: Re: Electric Hose reels
Post by: NWH on February 11, 2023, 05:57:12 pm
What do you mean Splash you videoed you’re staff assembling them,in what way am I wasting my time they’ve fitted something that is not working as I was expecting.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 11, 2023, 06:18:40 pm
What do you mean Splash you videoed you’re staff assembling them,in what way am I wasting my time they’ve fitted something that is not working as I was expecting.

No I videoed the unpacking of the reels  one of which was wired up wrong so the drum was turning as soon as you connected the lead to the battery’s that was just one tiny issue , they ignored emails from me didn’t return phone calls as promised, and I can name at least 4 others that have had the same issues I won’t say any more than that . Good luck getting it sorted out , they will keep asking for videos  of the issues I sent several then when you contact them again it’s like they have not known about the issue you have and want the videos sent again .
Title: Re: Electric Hose reels
Post by: NWH on February 11, 2023, 06:31:07 pm
Yeah I’ve had that can you send a video when I’ve already sent one,if he ignores the next one he’ll get a video of me knocking one out.
Title: Re: Electric Hose reels
Post by: dd on February 11, 2023, 06:48:30 pm
If you read Grippatank's terms and conditions, under their Returns Policy,you have a statutory right to a 7 day "cooling off" period in which you can return goods to them for a full refund - does not include shipping costs.
Title: Re: Electric Hose reels
Post by: NWH on February 11, 2023, 07:21:18 pm
They were contacted and made aware of the issues well within 7 days I’ve got the emails to prove it.
Title: Re: Electric Hose reels
Post by: dd on February 11, 2023, 09:06:11 pm
They were contacted and made aware of the issues well within 7 days I’ve got the emails to prove it.
Yes but my understanding is you actually need to ask for a full refund within the 7 days, not just report a fault. The 7 day cooling off period has nothing to do with whether or not the product is faulty or works perfectly.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 11, 2023, 09:43:19 pm
They were contacted and made aware of the issues well within 7 days I’ve got the emails to prove it.
Yes but my understanding is you actually need to ask for a full refund within the 7 days, not just report a fault. The 7 day cooling off period has nothing to do with whether or not the product is faulty or works perfectly.



You still have statutory rights with faulty goods Evan if it’s a business to business  transactions been there and done that with  trading standards and solicitor😂😂😂  .
Title: Re: Electric Hose reels
Post by: Splash & dash on February 11, 2023, 09:44:31 pm
They were contacted and made aware of the issues well within 7 days I’ve got the emails to prove it.
Yes but my understanding is you actually need to ask for a full refund within the 7 days, not just report a fault. The 7 day cooling off period has nothing to do with whether or not the product is faulty or works perfectly.



That’s nothing to do with a cooling off period . He has faulty goods and is entitled to his money back full stop
Title: Re: Electric Hose reels
Post by: NWH on February 11, 2023, 10:42:04 pm
It’s not faulty it is very difficult to reel out it’s ridiculous and its pathetically slow to reel back in,I have lubricated it with the recommended grease although this should have been done just a few days before when fitted.
I did a Nursing home last week early and the noise the reel made pulling the hose out or trying to pull it out was so loud I could hear it from the other side of the property,a manual reel would be easier to use.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 01:17:50 pm
It’s not faulty it is very difficult to reel out it’s ridiculous and its pathetically slow to reel back in,I have lubricated it with the recommended grease although this should have been done just a few days before when fitted.
I did a Nursing home last week early and the noise the reel made pulling the hose out or trying to pull it out was so loud I could hear it from the other side of the property,a manual reel would be easier to use.


The grey control box regulates the amount of resistance when pulling the hose out that will be the problem part I also  experienced this . Speed of re wind is slow compared to others .
Title: Re: Electric Hose reels
Post by: dd on February 12, 2023, 02:29:14 pm
They were contacted and made aware of the issues well within 7 days I’ve got the emails to prove it.
Yes but my understanding is you actually need to ask for a full refund within the 7 days, not just report a fault. The 7 day cooling off period has nothing to do with whether or not the product is faulty or works perfectly.



That’s nothing to do with a cooling off period . He has faulty goods and is entitled to his money back full stop
Yes but it should be easier to get your money back by using the 7 day cooling off period rather than having to prove the goods are faulty. From what others have posted about the Grippa reel it seems as if it probably is not faulty, it is just a poorly designed product.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 02:41:17 pm
They were contacted and made aware of the issues well within 7 days I’ve got the emails to prove it.
Yes but my understanding is you actually need to ask for a full refund within the 7 days, not just report a fault. The 7 day cooling off period has nothing to do with whether or not the product is faulty or works perfectly.



That’s nothing to do with a cooling off period . He has faulty goods and is entitled to his money back full stop
Yes but it should be easier to get your money back by using the 7 day cooling off period rather than having to prove the goods are faulty. From what others have posted about the Grippa reel it seems as if it probably is not faulty, it is just a poorly designed product.

I agree the design is poor the frame of the reel flexes to much especially when mounted as a twin stack  allowing the very narrow gears to become disengaged and the drum drops , also the hose in the centre spindle rubs through the wiring causing the reel to short out , this has supposedly been fixed by a hand cut piece of plastic put over the centre spindle. But it’s still not fit for purpose so he’s entitled to a refund . (http://www.cleanitup.co.uk/smf/1676212870_C22AC048-F02D-469B-95EF-B14C0B99F565.jpeg)
Title: Re: Electric Hose reels
Post by: NWH on February 12, 2023, 03:26:38 pm
Even after just a few hours of use over the last couple of weeks if that minutes more like the central drum looks p** when reeling in.
Title: Re: Electric Hose reels
Post by: Smudger on February 12, 2023, 04:42:17 pm
The main thing you need to establish with the reel is how long should it take to reel in 100 meters of hose

there must be spec's for this somewhere - if your reel cant achieve this then you have an issue - otherwise the reel does what it says it does reels in and out

Darran
Title: Re: Electric Hose reels
Post by: NWH on February 12, 2023, 05:11:01 pm
Yes I know what you’re saying Darren but it is not only slow to reel in pulling the hose out is not only ridiculously restricted it’s so noisy,honestly last week the manager at an old peoples home came out and wondered what the noise was.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 06:15:27 pm
Yes I know what you’re saying Darren but it is not only slow to reel in pulling the hose out is not only ridiculously restricted it’s so noisy,honestly last week the manager at an old peoples home came out and wondered what the noise was.



It will be the grey controller box
Title: Re: Electric Hose reels
Post by: NWH on February 12, 2023, 06:24:21 pm
What needs to be done with that then.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 08:03:37 pm
What needs to be done with that then.

Mine was a faulty grey box  was replaced and that solved that issues , but still had plenty of other problems
Title: Re: Electric Hose reels
Post by: NWH on February 12, 2023, 08:16:32 pm
Did that solve the issue with it being hard to reel out and the snails 🐌 pace it come back on the reel.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 10:25:25 pm
Did that solve the issue with it being hard to reel out and the snails 🐌 pace it come back on the reel.

It made the resistance pulling the hose out a lot less yes but does not alter the reeling in speed that’s not able to be altered as far as ime aware .
Title: Re: Electric Hose reels
Post by: NWH on February 12, 2023, 10:36:36 pm
Pulling the hose out on mine is a fight.
Title: Re: Electric Hose reels
Post by: Smudger on February 12, 2023, 10:45:51 pm
Just a thought - do they have any sort of brake ?

what about one for travelling (like you get in washing machines) is there anything on the drum that needs to be removed at all ?

Darran
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 10:49:29 pm
Just a thought - do they have any sort of brake ?

what about one for travelling (like you get in washing machines) is there anything on the drum that needs to be removed at all ?

Darran

Yes and it’s electronic and controlled by the grey box I have already mentioned it’s not manually adjustable
Title: Re: Electric Hose reels
Post by: NWH on February 12, 2023, 11:06:23 pm
Yeah as soon as you take you’re finger off the button it brakes.
Title: Re: Electric Hose reels
Post by: NWH on February 12, 2023, 11:07:00 pm
So what are you saying Splash about that box they’d need to come and adjust it.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 11:08:59 pm
So what are you saying Splash about that box they’d need to come and adjust it.

They sent a replacement box to me fitted it and it solved that problem
Title: Re: Electric Hose reels
Post by: Splash & dash on February 12, 2023, 11:11:51 pm
Yeah as soon as you take you’re finger off the button it brakes.


You don’t need to press any button to pull the hose off the reel it senses when you are pulling the hose off and releases the motor tension or it should so you can pull it out easily , I would give them a ring and tell them you need it sorting asap , best to get pure freedom reel to be honest theses issues  you are having are well known for several years and obviously haven’t been resolved yet ,
Title: Re: Electric Hose reels
Post by: NWH on February 13, 2023, 12:19:03 am
Yeah I was told about the reel sensing about the tension when pulling out,mine must sense there’s an Icelandic strongman pulling it out.
Title: Re: Electric Hose reels
Post by: Ched on February 13, 2023, 10:22:35 am
Yeah I was told about the reel sensing about the tension when pulling out,mine must sense there’s an Icelandic strongman pulling it out.
To test the theory that the box is braking the reel could you power it off and see if it's easier to pull out the hose? That way you know if it's an electronics issue or a mechanical problem with the reel. It's not a permeant fix but it might make your working day a bit easier till they fix it.
Title: Re: Electric Hose reels
Post by: NWH on February 13, 2023, 10:34:14 am
Hi yeah thanks I have 2 reels the van has been setup as a 2 man by them which was done the same day,that side of things works perfect.
No idea about the grey box we will see.
Title: Re: Electric Hose reels
Post by: deeege on February 13, 2023, 11:20:49 am
These electric hose reels sound amazing, a real time saver  ;D
Title: Re: Electric Hose reels
Post by: NWH on February 13, 2023, 11:27:48 am
Yeah they are don’t put one of these in you’re van m8 you’ll be over the payload 🤣.
Title: Re: Electric Hose reels
Post by: deeege on February 13, 2023, 12:28:02 pm
Yeah they are don’t put one of these in you’re van m8 you’ll be over the payload 🤣.

Doubt it mate, payload is 1000kg so after tank (450) and ladders and other bits I still have around 300kg spare. I’d bet you don’t have that much spare in your old knackered VW.
Title: Re: Electric Hose reels
Post by: NWH on February 13, 2023, 01:13:51 pm
Probably not m8 but a brand new one is there whenever I fancy it 👌 sometimes that’s enough to just keep you driving a banger.
Title: Re: Electric Hose reels
Post by: Always shining on February 13, 2023, 02:03:25 pm
Please keep posting about your problems with the super duper electric reel it has really brought a smile to my face. Thank you!
I do have a spare super heavy steel manual if you want to buy it. Saves you loads of time as nothing ever goes wrong with it. Are you strong enough though to lift it in and out of the van with that glass back of yours? Mind you the ‘two’ of you should just about manage it 😃
The smiley was just for you treacle
Title: Re: Electric Hose reels
Post by: Smudger on February 13, 2023, 03:51:32 pm
🤣🤣🤣🤣🤣
Title: Re: Electric Hose reels
Post by: NWH on February 13, 2023, 04:28:57 pm
Please keep posting about your problems with the super duper electric reel it has really brought a smile to my face. Thank you!
I do have a spare super heavy steel manual if you want to buy it. Saves you loads of time as nothing ever goes wrong with it. Are you strong enough though to lift it in and out of the van with that glass back of yours? Mind you the ‘two’ of you should just about manage it 😃
The smiley was just for you treacle

Don’t worry m8 I haven’t got you’re kind of money lol 🤣🤣🤣🤣🤣💰
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 13, 2023, 05:35:32 pm
Are you strong enough though to lift it in and out of the van with that glass back of yours? Mind you the ‘two’ of you should just about manage it 😃
Always makes me laugh when i see window cleaners still lifting reels in and out the van.
Title: Re: Electric Hose reels
Post by: dazmond on February 13, 2023, 05:59:59 pm
Are you strong enough though to lift it in and out of the van with that glass back of yours? Mind you the ‘two’ of you should just about manage it 😃
Always makes me laugh when i see window cleaners still lifting reels in and out the van.

Lots of window cleaners are still living in the dark ages.. even with wfp!

Cold water,lifting crappy reels in and out of their vans,less than ideal poles and heavy brushes......

Rather them than me.....  8)
Title: Re: Electric Hose reels
Post by: NWH on February 13, 2023, 06:03:24 pm
Yeah top of the range everything then lifting a reel out of the van or van ports come to that,who uses them in 2023 lol.
Title: Re: Electric Hose reels
Post by: Always shining on February 13, 2023, 07:08:01 pm
I’m glad I make you laugh.
And living in the dark ages 😃
That’s a good one.
I’ve used a put together system for 15 years now. Still use a steel reel and lift it in and out of the van. I don’t know what the fuss is about. How easy do you want to make window cleaning?
I even use pen and paper so no crashing and losing my work etc. Mind you I do need to top up the ink on my fountain pen occasionally!
Unbelievably it all works lovely for me. Always has done.
Some of you are just afraid of good old hard graft. Always wining and whinging that George is down, super duper electric reel is playing up and on and on and on.
Also yet another mild winter and still people are paying out unnecessary money for a hot water system that they use even when it’s scorching outside. You couldn’t make it up.
I’ve lost one day this year when it snowed and to be honest I could have gone out but I went sledging with the kids.
Hot waters better blah blah blah yet funnily enough my good old cold water system works absolutely fine. I never lose work and I’m always picking up new. Been this way for a very long time.
To be honest I couldn’t care less if people want to waste their money on gadgets. Crack on. Just don’t come over all high and mighty and mock other people who refuse to complicate what’s now a very very simple job.
20 years on the ladders before wfp in all weathers. Now that WAS hard graft.
I’m going to treat myself to a little glass while you all think up some abuse.
Have fun
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 13, 2023, 07:15:59 pm
There's no way I would go back to manually reeling in 100m of hose and lifting reels in and out the van, ;D
Title: Re: Electric Hose reels
Post by: Always shining on February 13, 2023, 07:22:07 pm
And my point is that’s absolutely fine. Whatever works for you.
You work your way and I’ll work my way.
I make good money doing what I do and I’m sure you do too. And that’s the important bit after all.
Doesn’t matter how we get there does it really.
As long as we’re all happy.
Chin up springs on the way
Title: Re: Electric Hose reels
Post by: dazmond on February 14, 2023, 08:37:29 am
I’m glad I make you laugh.
And living in the dark ages 😃
That’s a good one.
I’ve used a put together system for 15 years now. Still use a steel reel and lift it in and out of the van. I don’t know what the fuss is about. How easy do you want to make window cleaning?
I even use pen and paper so no crashing and losing my work etc. Mind you I do need to top up the ink on my fountain pen occasionally!
Unbelievably it all works lovely for me. Always has done.
Some of you are just afraid of good old hard graft. Always wining and whinging that George is down, super duper electric reel is playing up and on and on and on.
Also yet another mild winter and still people are paying out unnecessary money for a hot water system that they use even when it’s scorching outside. You couldn’t make it up.
I’ve lost one day this year when it snowed and to be honest I could have gone out but I went sledging with the kids.
Hot waters better blah blah blah yet funnily enough my good old cold water system works absolutely fine. I never lose work and I’m always picking up new. Been this way for a very long time.
To be honest I couldn’t care less if people want to waste their money on gadgets. Crack on. Just don’t come over all high and mighty and mock other people who refuse to complicate what’s now a very very simple job.
20 years on the ladders before wfp in all weathers. Now that WAS hard graft.
I’m going to treat myself to a little glass while you all think up some abuse.
Have fun

Each to their own BUT let's get things clear its not the most efficient,easiest way to work....

And the reason I know this is I too once worked like you many moons ago until I learned a better way....😄
Title: Re: Electric Hose reels
Post by: NWH on February 14, 2023, 09:06:05 am
It’s not a competition to see how hard you can work is it ?.
Title: Re: Electric Hose reels
Post by: Always shining on February 14, 2023, 11:39:56 am
Glad you’ve made things clear.
But … I can reel my hose in faster and take it out faster than you can with the electric reel. Granted it’s a bit more effort on my body. But I don’t pay a monthly fee to the gym. No need to. Get all the exercise I need at work.
And hot water would make absolutely no difference to my round which is predominantly 4/8 weekly. You definitely couldn’t work faster than I can with the cold water (on my work). To be fair when it’s really cold I do think about the hot water system every single year but imo it’s just not worth it for a handful of weeks a year. And you really cannot tell me that you NEED hot water in Spring/Summer/Autumn. You’re just wasting your money. It’s a gimmick pure and simple. Unless of course you work on the coast or all your work is on main town/city roads.
So I disagree that your way is more efficient than my way. And your way costs you more money to set up, more maintenance costs and more on a day to day basis.
Totally agree that your way is easier than my way (and most other peoples way) but I just don’t see it as a problem. I get a good work out everyday and earn at least the same as you do every day.
It’s just the way I work and have done for a very very long time. I won’t change the way I work now as for me it all works lovely. I’ll see out the next 5 years or so and then I’m done and despite what you think I will have earned very nicely out of window cleaning. Even with my caveman ways.
Title: Re: Electric Hose reels
Post by: Stoots on February 14, 2023, 11:41:27 am
Almost every window cleaner I come across round here seems to have a rusty old clover reel on the ground lifting it in and out.

The odd one i see with a powered reel restores my faith....until you look up to see then flexing away with a clx  :D

It's like 2010 round here and I wasn't even cleaning windows then   ;D
Title: Re: Electric Hose reels
Post by: NWH on February 14, 2023, 11:52:42 am
Glad you’ve made things clear.
But … I can reel my hose in faster and take it out faster than you can with the electric reel. Granted it’s a bit more effort on my body. But I don’t pay a monthly fee to the gym. No need to. Get all the exercise I need at work.
And hot water would make absolutely no difference to my round which is predominantly 4/8 weekly. You definitely couldn’t work faster than I can with the cold water (on my work). To be fair when it’s really cold I do think about the hot water system every single year but imo it’s just not worth it for a handful of weeks a year. And you really cannot tell me that you NEED hot water in Spring/Summer/Autumn. You’re just wasting your money. It’s a gimmick pure and simple. Unless of course you work on the coast or all your work is on main town/city roads.
So I disagree that your way is more efficient than my way. And your way costs you more money to set up, more maintenance costs and more on a day to day basis.
Totally agree that your way is easier than my way (and most other peoples way) but I just don’t see it as a problem. I get a good work out everyday and earn at least the same as you do every day.
It’s just the way I work and have done for a very very long time. I won’t change the way I work now as for me it all works lovely. I’ll see out the next 5 years or so and then I’m done and despite what you think I will have earned very nicely out of window cleaning. Even with my caveman ways.

A decent electric reel ie (HD) will out reel you everytime trust me a 100 meters of hose in 45 seconds,the second reel I have just purchased is toilet yes a manual reel would be better because this one is painfully slow in and out.
It’s not even worth arguing about hot water if you say it’s pointless and not needed that’s enough said for me,if I know something will make my life easier I’ll buy it I got caught with this reel because I couldn’t believe you’d be able to buy one that’s so bad you live and learn.
Title: Re: Electric Hose reels
Post by: Stoots on February 14, 2023, 11:55:32 am
Glad you’ve made things clear.
But … I can reel my hose in faster and take it out faster than you can with the electric reel. Granted it’s a bit more effort on my body. But I don’t pay a monthly fee to the gym. No need to. Get all the exercise I need at work.
And hot water would make absolutely no difference to my round which is predominantly 4/8 weekly. You definitely couldn’t work faster than I can with the cold water (on my work). To be fair when it’s really cold I do think about the hot water system every single year but imo it’s just not worth it for a handful of weeks a year. And you really cannot tell me that you NEED hot water in Spring/Summer/Autumn. You’re just wasting your money. It’s a gimmick pure and simple. Unless of course you work on the coast or all your work is on main town/city roads.
So I disagree that your way is more efficient than my way. And your way costs you more money to set up, more maintenance costs and more on a day to day basis.
Totally agree that your way is easier than my way (and most other peoples way) but I just don’t see it as a problem. I get a good work out everyday and earn at least the same as you do every day.
It’s just the way I work and have done for a very very long time. I won’t change the way I work now as for me it all works lovely. I’ll see out the next 5 years or so and then I’m done and despite what you think I will have earned very nicely out of window cleaning. Even with my caveman ways.

I agree and disagree with some of these points.

I dont think it makes sense to get "all the gadgets" just for the sake of it (Although if you want them and it makes the job more enjoyable why  not) but I think it makes sense to invest In things that make the job easier and or more profitable.

I don't believe investing 5k into a hot water system and the daily running costs that may benefit you a handful of days of year makes any financial sense whatsoever . I don't think you would ever break even on it in a lifetime.

Nor do I think having a brand new van that is a depreciating asset makes sense either or a flashy 10k ionic system that does nothing more than  pump water.

However an electric reel reduces fatigue which has the benefit of leaving you more energy to complete more work or simply reduce the rsi that  will eventually come with winding in all day. Its a relatively small outlay for something that has a distinct advantage and benefit over a manual reel.

The same can be said of a high mod pole  and light brush for exactly the same reasons.

As for the don't need to go to the gym argument that's rubbish really. Most shiners i see have a gut and get In the van eating sausage rolls and crisps. Health and fitness is down to diet and proper exercise not reeling a hose in or pulling your shoulder out with a clx over a conny.
Title: Re: Electric Hose reels
Post by: Always shining on February 14, 2023, 03:42:42 pm
Ok then
Title: Re: Electric Hose reels
Post by: dd on February 14, 2023, 07:37:47 pm
I use a van mounted Hannay reel (similar to Cox). It has never let me down in 17 years. Much easier to reel in and better for back etc because you do not have to bend down so low.

Really could not be faffed lifting reel in and out and bending down low, trying to brace reel etc.

I do wonder about the PF electric reel sometimes, but my Hannay is quality and easy to use.
Title: Re: Electric Hose reels
Post by: Bungle on February 14, 2023, 07:38:30 pm
Glad you’ve made things clear.
But … I can reel my hose in faster and take it out faster than you can with the electric reel. Granted it’s a bit more effort on my body. But I don’t pay a monthly fee to the gym. No need to. Get all the exercise I need at work.
And hot water would make absolutely no difference to my round which is predominantly 4/8 weekly. You definitely couldn’t work faster than I can with the cold water (on my work). To be fair when it’s really cold I do think about the hot water system every single year but imo it’s just not worth it for a handful of weeks a year. And you really cannot tell me that you NEED hot water in Spring/Summer/Autumn. You’re just wasting your money. It’s a gimmick pure and simple. Unless of course you work on the coast or all your work is on main town/city roads.
So I disagree that your way is more efficient than my way. And your way costs you more money to set up, more maintenance costs and more on a day to day basis.
Totally agree that your way is easier than my way (and most other peoples way) but I just don’t see it as a problem. I get a good work out everyday and earn at least the same as you do every day.
It’s just the way I work and have done for a very very long time. I won’t change the way I work now as for me it all works lovely. I’ll see out the next 5 years or so and then I’m done and despite what you think I will have earned very nicely out of window cleaning. Even with my caveman ways.

I agree and disagree with some of these points.

I dont think it makes sense to get "all the gadgets" just for the sake of it (Although if you want them and it makes the job more enjoyable why  not) but I think it makes sense to invest In things that make the job easier and or more profitable.

I don't believe investing 5k into a hot water system and the daily running costs that may benefit you a handful of days of year makes any financial sense whatsoever . I don't think you would ever break even on it in a lifetime.

Nor do I think having a brand new van that is a depreciating asset makes sense either or a flashy 10k ionic system that does nothing more than  pump water.

However an electric reel reduces fatigue which has the benefit of leaving you more energy to complete more work or simply reduce the rsi that  will eventually come with winding in all day. Its a relatively small outlay for something that has a distinct advantage and benefit over a manual reel.

The same can be said of a high mod pole  and light brush for exactly the same reasons.

As for the don't need to go to the gym argument that's rubbish really. Most shiners i see have a gut and get In the van eating sausage rolls and crisps. Health and fitness is down to diet and proper exercise not reeling a hose in or pulling your shoulder out with a clx over a conny.

You know SB Cleaning then?
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 14, 2023, 08:17:39 pm
Glad you’ve made things clear.
But … I can reel my hose in faster and take it out faster than you can with the electric reel. Granted it’s a bit more effort on my body. But I don’t pay a monthly fee to the gym. No need to. Get all the exercise I need at work.
And hot water would make absolutely no difference to my round which is predominantly 4/8 weekly. You definitely couldn’t work faster than I can with the cold water (on my work). To be fair when it’s really cold I do think about the hot water system every single year but imo it’s just not worth it for a handful of weeks a year. And you really cannot tell me that you NEED hot water in Spring/Summer/Autumn. You’re just wasting your money. It’s a gimmick pure and simple. Unless of course you work on the coast or all your work is on main town/city roads.
So I disagree that your way is more efficient than my way. And your way costs you more money to set up, more maintenance costs and more on a day to day basis.
Totally agree that your way is easier than my way (and most other peoples way) but I just don’t see it as a problem. I get a good work out everyday and earn at least the same as you do every day.
It’s just the way I work and have done for a very very long time. I won’t change the way I work now as for me it all works lovely. I’ll see out the next 5 years or so and then I’m done and despite what you think I will have earned very nicely out of window cleaning. Even with my caveman ways.

I agree and disagree with some of these points.

I dont think it makes sense to get "all the gadgets" just for the sake of it (Although if you want them and it makes the job more enjoyable why  not) but I think it makes sense to invest In things that make the job easier and or more profitable.

I don't believe investing 5k into a hot water system and the daily running costs that may benefit you a handful of days of year makes any financial sense whatsoever . I don't think you would ever break even on it in a lifetime.

Nor do I think having a brand new van that is a depreciating asset makes sense either or a flashy 10k ionic system that does nothing more than  pump water.

However an electric reel reduces fatigue which has the benefit of leaving you more energy to complete more work or simply reduce the rsi that  will eventually come with winding in all day. Its a relatively small outlay for something that has a distinct advantage and benefit over a manual reel.

The same can be said of a high mod pole  and light brush for exactly the same reasons.

As for the don't need to go to the gym argument that's rubbish really. Most shiners i see have a gut and get In the van eating sausage rolls and crisps. Health and fitness is down to diet and proper exercise not reeling a hose in or pulling your shoulder out with a clx over a conny.

You know SB Cleaning then?
No mate , i don't do sausage rolls , prefer the burgers.
Title: Re: Electric Hose reels
Post by: NWH on February 14, 2023, 08:37:45 pm
I’ve given it some serious thinking and I reckon we should all go back to scaffold poles and Hoselock plastic reels,there’s nothing like getting in of an afternoon and feeling like you’ve been run over.
Oh and a pump flat out no controllers needed,as long as the waters around the 30PPM mark I’m happy 🤣🤣.
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 14, 2023, 09:01:26 pm
I’ve given it some serious thinking and I reckon we should all go back to scaffold poles and Hoselock plastic reels,there’s nothing like getting in of an afternoon and feeling like you’ve been run over.
Oh and a pump flat out no controllers needed,as long as the waters around the 30PPM mark I’m happy 🤣🤣.
My first pole 13 years ago  was a brodex 18ft ally , petal steel reel lifting in and out,van ports,pole hose tap, I had it all ;D
Title: Re: Electric Hose reels
Post by: NWH on February 14, 2023, 09:51:24 pm
No response again today video sent.
Title: Re: Electric Hose reels
Post by: Smudger on February 14, 2023, 11:54:58 pm
I’ve given it some serious thinking and I reckon we should all go back to scaffold poles and Hoselock plastic reels,there’s nothing like getting in of an afternoon and feeling like you’ve been run over.
Oh and a pump flat out no controllers needed,as long as the waters around the 30PPM mark I’m happy 🤣🤣.
My first pole 13 years ago  was a brodex 18ft ally , petal steel reel lifting in and out,van ports,pole hose tap, I had it all ;D

Ditto!

those brodex poles were such a wondrous thing !

when I brought a second hand window cleaning van it came with a 50 ft brodex  :-X  - I couldn't lift it - it was about 10 ft long so you couldn't reach the clamps and the base section must have been nearly 4 inches in diameter

cant understand why we ever wanted to move on from that..

Darran
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 15, 2023, 05:08:31 pm
I’ve given it some serious thinking and I reckon we should all go back to scaffold poles and Hoselock plastic reels,there’s nothing like getting in of an afternoon and feeling like you’ve been run over.
Oh and a pump flat out no controllers needed,as long as the waters around the 30PPM mark I’m happy 🤣🤣.
My first pole 13 years ago  was a brodex 18ft ally , petal steel reel lifting in and out,van ports,pole hose tap, I had it all ;D

Ditto!

those brodex poles were such a wondrous thing !

when I brought a second hand window cleaning van it came with a 50 ft brodex  :-X  - I couldn't lift it - it was about 10 ft long so you couldn't reach the clamps and the base section must have been nearly 4 inches in diameter

cant understand why we ever wanted to move on from that..

Darran
;D the 18ft was heavy enough!
Title: Re: Electric Hose reels
Post by: robbo333 on February 15, 2023, 05:52:31 pm
I bought the 3D reel and I'm very happy with it, but my purchase was more out of necessity due to tennis elbow, golfers elbow and shoulder pains. I either made my day less strenuous, or I pretty much stopped window cleaning.

Along with the 3D reel, I started using an Xtreme pole and brushes, put 30m of Gardiners reinforced pole hose on my main reel (to make it lighter to pull round) and got rid of any jobs that involved awkward stretching over connys etc. I haven't binned them all but I have binned the worst of them. Also I work slightly less hours per day.
I have to say that since I made these changes, my elbows and shoulders are far better and my pain level is reduced considerably.
I'm 59 now and I'm still in good shape.

I would honestly say that when you are younger, try and make your day as easy (and as less strenuous) as possible; buy the best equipment you can and if you think a gadget or gizmo can help take the strain from your body, speed you up, or reduce stress levels, then seriously think about getting it; it's not as if we can't afford it!

Investing in good kit and making your life easier (and less strenuous) when you are younger will help maintain your body in good shape, for when you get older.

Title: Re: Electric Hose reels
Post by: NWH on February 15, 2023, 06:13:12 pm
👂 deaf 👂 s
Title: Re: Electric Hose reels
Post by: M.c.s on February 15, 2023, 06:27:07 pm
Switching to electric is da very big game changer
Never go back
Title: Re: Electric Hose reels
Post by: Matt. on February 15, 2023, 09:38:00 pm
I love clean it up in the evenings
Title: Re: Electric Hose reels
Post by: Matt. on February 15, 2023, 09:41:37 pm
And all this working hard malarkey …. I worked the hardest and I reel in a manual reel, but mine are so easy to reel it’s effortless, they are attached to the inside of the roof so just hang there near the back doors …….

These electric reels are good reading, I was in wcw last week and they have one for a pressure washer set up same as window cleaning one just wider …… now this is what we talking about when it comes to electric hose reels being a massive help !!!!!

Has anyone used these for pressure washing hoses on there set up at all, am defo tempted meself
Title: Re: Electric Hose reels
Post by: NWH on February 15, 2023, 10:11:03 pm
What for window cleaning if so I’ve thought about buying the wider one.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 15, 2023, 10:13:41 pm
And all this working hard malarkey …. I worked the hardest and I reel in a manual reel, but mine are so easy to reel it’s effortless, they are attached to the inside of the roof so just hang there near the back doors …….

These electric reels are good reading, I was in wcw last week and they have one for a pressure washer set up same as window cleaning one just wider …… now this is what we talking about when it comes to electric hose reels being a massive help !!!!!

Has anyone used these for pressure washing hoses on there set up at all, am defo tempted meself

We have them for our pressure  washers but the centre spindles are very small diameter so winding the hose on is slow ok for pressure washing but not for window cleaning
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 16, 2023, 06:29:23 am
And all this working hard malarkey …. I worked the hardest and I reel in a manual reel, but mine are so easy to reel it’s effortless
Not as effortless as electric though is it.
Title: Re: Electric Hose reels
Post by: Matt. on February 16, 2023, 08:36:46 am
I no that 👍

Am thinking more for pressure washing,
Title: Re: Electric Hose reels
Post by: Stoots on February 16, 2023, 08:45:39 am
First job of the day and my pipe has bust on my leccy reel.

Nothing to fix it with I'm having to resort to my manual reel.

Once you've had a leccy reel you really wouldn't go back got tennis elbow already
Title: Re: Electric Hose reels
Post by: dazmond on February 16, 2023, 08:59:41 am
I bought the 3D reel and I'm very happy with it, but my purchase was more out of necessity due to tennis elbow, golfers elbow and shoulder pains. I either made my day less strenuous, or I pretty much stopped window cleaning.

Along with the 3D reel, I started using an Xtreme pole and brushes, put 30m of Gardiners reinforced pole hose on my main reel (to make it lighter to pull round) and got rid of any jobs that involved awkward stretching over connys etc. I haven't binned them all but I have binned the worst of them. Also I work slightly less hours per day.
I have to say that since I made these changes, my elbows and shoulders are far better and my pain level is reduced considerably.
I'm 59 now and I'm still in good shape.

I would honestly say that when you are younger, try and make your day as easy (and as less strenuous) as possible; buy the best equipment you can and if you think a gadget or gizmo can help take the strain from your body, speed you up, or reduce stress levels, then seriously think about getting it; it's not as if we can't afford it!

Investing in good kit and making your life easier (and less strenuous) when you are younger will help maintain your body in good shape, for when you get older.

Exactly......have a great day Robbo... :)
Title: Re: Electric Hose reels
Post by: dd on February 17, 2023, 04:28:18 pm
Any progress in getting your issues sorted Nigel? It has been 10 days since you started the topic.
Title: Re: Electric Hose reels
Post by: NWH on February 17, 2023, 04:35:20 pm
Just going to say I have heard not one thing this week after sending in a video reply.
Title: Re: Electric Hose reels
Post by: dd on February 17, 2023, 04:56:10 pm
I hope you get it sorted soon. This topic has completely put me off buying any of their hose reels.
Title: Re: Electric Hose reels
Post by: NWH on February 17, 2023, 05:10:56 pm
When you sell a product or service it’s when things go wrong and how you handle it by putting it right which sets company’s apart,anyone can sell you something then not pick the phone up.
Title: Re: Electric Hose reels
Post by: brianbarber on February 17, 2023, 05:20:12 pm
Just going to say I have heard not one thing this week after sending in a video reply.

I’m sorry to say it’seems to be the case with Grippatank, the girls have little tech knowledge , they may pass the info to Oliver or a tech but then it takes days for a reply
   Everything has to be via email , a phone call back is a very rare occurrence

And the videos to send is ok, but to me it’s pointless if you wait a week for a reply….

Mr B
Title: Re: Electric Hose reels
Post by: NWH on February 17, 2023, 05:25:45 pm
No I was getting somewhere until I have stated that I’m not happy and want something doing about it until then constant flow of replies daily,like I said anyone can sell something it’s all about the aftercare with things that keeps you going back.
Title: Re: Electric Hose reels
Post by: dd on February 17, 2023, 05:49:00 pm
They seriously need to sort their customer service out at GrippaTank,  Oliver and the engineers are great, but the girls in the office are useless.
I don't think they can be that great otherwise they would have designed a better reel. When you read the rubbish they write on their website about their electric reel and how it has been the result of years of research - it is all BS.

The Grippa tank system was designed by Alex Gardiner and seems to be the one thing they do well.
Title: Re: Electric Hose reels
Post by: deeege on February 17, 2023, 06:03:54 pm
I remember ordering some door cards from grippertank, what an ordeal that was, it took so long to actually receive the goods that I’d given up on them, then they turned up all wrong anyway. He had some ‘creative’ excuses too, shambles of a company.
Title: Re: Electric Hose reels
Post by: Bungle on February 17, 2023, 06:12:34 pm
I remember ordering some door cards from grippertank, what an ordeal that was, it took so long to actually receive the goods that I’d given up on them, then they turned up all wrong anyway. He had some ‘creative’ excuses too, shambles of a company.

I had exactly the same problem.
Title: Re: Electric Hose reels
Post by: Smudger on February 17, 2023, 06:25:32 pm
I would only grippa as a very last resort - yes I had the same all those years ago with door storage

Alex must cringe at the association with grippa

Darran
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 17, 2023, 07:09:47 pm
They seriously need to sort their customer service out at GrippaTank,  Oliver and the engineers are great, but the girls in the office are useless.
I don't think they can be that great otherwise they would have designed a better reel. When you read the rubbish they write on their website about their electric reel and how it has been the result of years of research - it is all BS.

The Grippa tank system was designed by Alex Gardiner and seems to be the one thing they do well.
I can't fault the work they did, its just the pi$$ing about trying to get hold of someone that knows what they are talking about  i found annoying.
Title: Re: Electric Hose reels
Post by: NWH on February 17, 2023, 07:14:43 pm
Really what just not getting someone to talk to what about getting things rectified and sorted,I’ve spent 2700 since last October with them.
Title: Re: Electric Hose reels
Post by: NWH on February 17, 2023, 07:51:27 pm
Some people may like that though because if you speak to someone that knows what they are on about things would-should get done then, no excuses.
Sending constant emails with videos is ridiculous and not how to run a business if you make the product know what they do you shouldn’t need them,a simple FaceTime call would sort it first time round.
Title: Re: Electric Hose reels
Post by: NWH on February 17, 2023, 07:51:55 pm
It’s called deflection.
Title: Re: Electric Hose reels
Post by: Splash & dash on February 17, 2023, 09:12:35 pm
Just going to say I have heard not one thing this week after sending in a video reply.


Not surprised most seam to have the same response
Title: Re: Electric Hose reels
Post by: Splash & dash on February 17, 2023, 09:17:52 pm
No I was getting somewhere until I have stated that I’m not happy and want something doing about it until then constant flow of replies daily,like I said anyone can sell something it’s all about the aftercare with things that keeps you going back.


They monitor the forums and if anything negative is posted they tend to use that against you a guy on the other forum is having major issues with them and they are quoting what he’s put on the forum and denying it .
Title: Re: Electric Hose reels
Post by: Splash & dash on February 17, 2023, 09:19:17 pm
They seriously need to sort their customer service out at GrippaTank,  Oliver and the engineers are great, but the girls in the office are useless.
I don't think they can be that great otherwise they would have designed a better reel. When you read the rubbish they write on their website about their electric reel and how it has been the result of years of research - it is all BS.

The Grippa tank system was designed by Alex Gardiner and seems to be the one thing they do well.


There boilers and floor rollers are good
Title: Re: Electric Hose reels
Post by: Splash & dash on February 17, 2023, 09:21:11 pm
I would only grippa as a very last resort - yes I had the same all those years ago with door storage

Al x must cringe at the association with grippa

Darran

Don’t think there is any association between them anymore
Title: Re: Electric Hose reels
Post by: NWH on February 17, 2023, 09:31:49 pm
Are they monitoring their own emails they send out then at the moment they are monitoring how much people are charging to clean windows in all parts of the country 🤣🤣.
Title: Re: Electric Hose reels
Post by: dd on February 18, 2023, 04:39:25 pm
I would only grippa as a very last resort - yes I had the same all those years ago with door storage

Al x must cringe at the association with grippa

Darran

Don’t think there is any association between them anymore
They are the only other company (in England) that sell Gardiner poles and brushes and I imagine Alex must get some sort of commission every time they sell one of the systems he designed.

They get generally good feedback from their system installations.
Title: Re: Electric Hose reels
Post by: NWH on February 18, 2023, 04:50:59 pm
There’s nothing wrong with their installations and repairs I’ve never had a problem with them in that sense.
Title: Re: Electric Hose reels
Post by: Paddy1984 on February 20, 2023, 09:23:29 pm
I think under consumer law you have a right to a full refund if you are not happy with the product within a certain time period.

Certainly something I would explore from what you have said Nigel.

Consumer law doesn’t apply, this is a business to business transaction.

For the same reason, section 75 claims (where you can hold the credit card company liable) also doesn’t apply.

(It’s in section 75 of the CONSUMER credit act)

Taken from the financial ombudsman's website....

"For Section 75 to apply, in the first instance the following four conditions must all be satisfied:
s The cash price of the goods or services
bought by the consumer must be at least
£100 and no more than £30,000.
s The amount of credit provided to the
consumer towards the purchase must not exceed £25,000, and must have been provided to an ‘individual’ (which includes sole traders, small partnerships and unincorporated businesses, as well as ordinary consumers)."
Title: Re: Electric Hose reels
Post by: Paddy1984 on February 20, 2023, 09:59:43 pm
No I was getting somewhere until I have stated that I’m not happy and want something doing about it until then constant flow of replies daily,like I said anyone can sell something it’s all about the aftercare with things that keeps you going back.


They monitor the forums and if anything negative is posted they tend to use that against you a guy on the other forum is having major issues with them and they are quoting what he’s put on the forum and denying it .

Sounds like bullying to me, trying to intimidate people and remove their right to share their experiences. Having read and experienced a few stories like this one I cannot understand how their Google reviews don't echo this. I understand why people wouldn't share their experiences while dealing with a problem but once it's resolved more people really should. It's unfortunate there isn't a trust pilot like system for our industry.
Title: Re: Electric Hose reels
Post by: Pete Thompson on February 20, 2023, 11:39:13 pm
I think under consumer law you have a right to a full refund if you are not happy with the product within a certain time period.

Certainly something I would explore from what you have said Nigel.

Consumer law doesn’t apply, this is a business to business transaction.

For the same reason, section 75 claims (where you can hold the credit card company liable) also doesn’t apply.

(It’s in section 75 of the CONSUMER credit act)

Taken from the financial ombudsman's website....

"For Section 75 to apply, in the first instance the following four conditions must all be satisfied:
s The cash price of the goods or services
bought by the consumer must be at least
£100 and no more than £30,000.
s The amount of credit provided to the
consumer towards the purchase must not exceed £25,000, and must have been provided to an ‘individual’ (which includes sole traders, small partnerships and unincorporated businesses, as well as ordinary consumers)."

Well there you go, I never knew that.
So everything other than a ltd company.

I stand corrected!

Title: Re: Electric Hose reels
Post by: NWH on February 22, 2023, 07:50:30 pm
If you look on the website every angle covered if it blew me up they’d say it was because I had Blakeys on my shoes,they told me it is the only reel on the market with that much torque 🤣🤣🤣,put it this way you won’t have to worry about it nesting on the reel as they call it you’ll have plenty of time to see it happening it literally couldn’t be any slower,I had a tortoise 🐢 look at me today at the back of the van and said does that reel fancy a race lol. 
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 22, 2023, 08:15:02 pm
If you look on the website every angle covered if it blew me up they’d say it was because I had Blakeys on my shoes,they told me it is the only reel on the market with that much torque 🤣🤣🤣,put it this way you won’t have to worry about it nesting on the reel as they call it you’ll have plenty of time to see it happening it literally couldn’t be any slower,I had a tortoise 🐢 look at me today at the back of the van and said does that reel fancy a race lol.
Did GrippaTank install it or you?
Title: Re: Electric Hose reels
Post by: NWH on February 22, 2023, 08:16:25 pm
They installed it
Title: Re: Electric Hose reels
Post by: SB Cleaning on February 22, 2023, 08:18:34 pm
They installed it
Didn't you try it out before you left?
Title: Re: Electric Hose reels
Post by: NWH on February 22, 2023, 08:22:11 pm
Ha ha well that’s it from 4-5ft away in the dark it seemed ok you would have never thought an electric reel could be so slow ,I should have known the conversation I had about the other people that supply electric reels it was going to be P**s poor saying there dangerous etc complete nonsense.
Title: Re: Electric Hose reels
Post by: brianbarber on February 22, 2023, 10:33:27 pm
Ha ha well that’s it from 4-5ft away in the dark it seemed ok you would have never thought an electric reel could be so slow ,I should have known the conversation I had about the other people that supply electric reels it was going to be P**s poor saying there dangerous etc complete nonsense.
Is the issue sorted?
Title: Re: Electric Hose reels
Post by: NWH on February 22, 2023, 11:58:52 pm
No Brian since I’ve spoken to you I haven’t heard anything m8.
Title: Re: Electric Hose reels
Post by: Stephen harvey on October 06, 2023, 07:00:59 pm
I would only grippa as a very last resort - yes I had the same all those years ago with door storage

Alex must cringe at the association with grippa

Darran
Title: Re: Electric Hose reels
Post by: Stephen harvey on October 06, 2023, 07:03:38 pm
Used grippatank for 4 years, the worst company I have ever used. They are so dysfunctional and incompetent it's beyond words. Glad I've seen the back of them