Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Becci Swan on December 19, 2022, 06:40:14 pm
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Becci Swan (Leading Call) is back! No team just herself - offering telesales to residential properties to book one off and regular window cleans, plus add on gutter cleaning and conservatory cleaning.
This service is available for evenings and Saturdays on a limited basis at the rate of £16 per hour (no VAT).
Consumer compliant contact data will need to be purchased and can be quoted for based on your specification and quantity.
Please get in touch either via Facebook or becciswan8@gmail.com to get started!
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How do you get potential domestic customers phone numbers that match the areas I would wish to work?
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Hi Becci
good luck !
Darran
Oddbods
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Hello Becky I still have the care homes in tooting 6 year back when I used you all the best tool you 8).
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Ooh Iam not cheap I can assure you of that ;D
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I got told to call in on one a month ago for someone to have a look and give a price etc,after some mention of what they were paying and what the budgets are etc I started to go light headed lol.
Who cares what the budget is for these places you want what you want for cleaning it I’ve had this with schools before,I got half way round one inside and out and said that’s 2 grand so far and he said no m8 sorry they clean the whole school in and out for 1300 I think it was 😂,they came from London to clean it 4 handed 120 mile round trip they can have it.
The trouble is I’ve since found out they lost the job due to doing such a poor job and missing half the windows.
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I didn't think you could cold call residential?
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I’m no marketing expert, but the idea of cold calling residential customers for either regular window cleans or one off fascia/gutter cleans just doesn’t make sense. The numbers simply won’t stack up as the average customer spend won’t be high enough.
I’d be interested to hear how it goes though.
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I didn't think you could cold call residential?
Cold calling companies get the big heave-ho from me. I NEVER buy from unsolicited calls.
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I didn't think you could cold call residential?
Cold calling companies get the big heave-ho from me. I NEVER buy from unsolicited calls.
Me neither, they usually say 2 words before i hang up then block them ;D
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Iphones are good for blocking nuisance callers. With a BT landline you can always opt in to Telephone Preference service making it illegal for firms to cold call as a fine will be imposed upon them if they get caught out.
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with respect - we are talking larger companies - not self employed/small businesses
Like any form of lead generation it can bring in lots of good work - other times not so much
a good guide is to be specific with the tel-can as to what you want - the type of companies you want into - etc..
Darran
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No answer to my question yet.
No offence to Becci but when people find my number it really gets my back up. I’m interested to know where these people obtain the numbers and how they know the address or area at least.
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you buy lists
again no offence to you but your not really the type of customer Becci is after - or should I say the type of customer her client is after
Darran
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I am, read her first sentence.
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No you are honestly not the ideal target audience for who she would be calling to prospect to turn into a window cleaning customer.
It's a different market, but we do massive lead generation online for windows cleaners all over the UK as most know and i've analysed mass data and in most cases all customers that we get are typically women between the ages of 30-65. Men make up only around 5-10% of all customers we get if that, they are just not ideal or target market. Could be to do with a number of factors. Even when we get leads that are men, they are much less likely to convert than women are when provided with a quote.
Not sure how this would translate to cold market calling for residential but i can only imagine it is somewhat similar too be honest as we have dealt with 1000s of leads at this point and the data is glaringly obvious.
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I don’t know why anyone would use this type of service the majority will be one off or have a couple of cleans then cancel you are far better getting out there and canvassing your own work if you are short on work then you have the time to do it if you are busy then you don’t need to uses it anyway this type of canvassing had its day back in the 80-90 not now . No commercial customer will come on board with this type of approach or not the type you want won’t .
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Maybe, just maybe for commercial properties/buildings……but one off window cleans at residential properties? Really? I don’t think any established window cleaning company is going to thank you for generating this type of work let alone pay you for it.
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again no offence to you but your not really the type of customer Becci is after - or should I say the type of customer her client is after
Darran
He is, assuming he lives in or rents a residential property.
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My error - it used to be commercial - that’s why we used Becci n the past
Same thing applies - you buy lists
Darran
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and what is this?
“Consumer compliant contact data will need to be purchased and can be quoted for based on your specification and quantity.”
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So Becci buys lists and numbers of names and addresses in your area? Goes through them all then sells her leads to you if you’ve registered to her at £16 per hour of her time?
Or have I totally misunderstood?
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Close- if you want customers in an area ie. Post code or town - the tel can will ring the from a sourced list at £16 per hour (good rate) all those that show an interest phone number/addy are pasted to you for arranging a quote - there are variations on this but that’s more or less how it works
Darran
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
Eh?? It’s a call to introduce your company. If you think cold calling, business to business, doesn’t work, then I’m afraid you’re just wrong.
Rams and insurances are not even an issue, because they’ll be provided later on, just like they would if you were to pick up a lead from your website or by any other means.
Finishing your post with a load of 😂😂😂 doesn’t make you correct either.
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
Eh?? It’s a call to introduce your company. If you think cold calling, business to business, doesn’t work, then I’m afraid you’re just wrong.
Rams and insurances are not even an issue, because they’ll be provided later on, just like they would if you were to pick up a lead from your website or by any other means.
Finishing your post with a load of 😂😂😂 doesn’t make you correct either.
I have no idea what size company you run but one thing is for sure you aren’t going to get any decent jobs by this method , all the commercial work we do they would laugh if you Evan suggested this , very few contracts are gained by you contacting the customer. Once well established the work comes to you not the other way round , doing a few shops you might pick up something but not any decent work ware it’s hundreds or thousands of pounds per clean , been in this game a long time and the bull that’s posted on hear by so many keyboard warriors never ceases to amaze.
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
Eh?? It’s a call to introduce your company. If you think cold calling, business to business, doesn’t work, then I’m afraid you’re just wrong.
Rams and insurances are not even an issue, because they’ll be provided later on, just like they would if you were to pick up a lead from your website or by any other means.
Finishing your post with a load of 😂😂😂 doesn’t make you correct either.
I have no idea what size company you run but one thing is for sure you aren’t going to get any decent jobs by this method , all the commercial work we do they would laugh if you Evan suggested this , very few contracts are gained by you contacting the customer. Once well established the work comes to you not the other way round , doing a few shops you might pick up something but not any decent work ware it’s hundreds or thousands of pounds per clean , been in this game a long time and the bull that’s posted on hear by so many keyboard warriors never ceases to amaze.
Is anyone who disagrees with you a keyboard warrior?
MCS posted back in this thread that he picked up a chain of care homes using this service, is he lying?
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Sorry but I know from personal experience that cold calling businesses for a window cleaning service DOES work, and it works well.
The company we used (which was very similar to Becci Swan’s) set up appointments for us to go and quote, and I’d say we got about 60% of the jobs we quoted for.
That was a mixture of offices, care homes, the odd factory. Those businesses are often unhappy with their current window cleaner, or (more often) it is included in their general cleaning contract, and subbed out to some cheap rubbish company.
If you don’t think that it works then why not give it a go! £16 ph is very very reasonable.
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
Eh?? It’s a call to introduce your company. If you think cold calling, business to business, doesn’t work, then I’m afraid you’re just wrong.
Rams and insurances are not even an issue, because they’ll be provided later on, just like they would if you were to pick up a lead from your website or by any other means.
Finishing your post with a load of 😂😂😂 doesn’t make you correct either.
I have no idea what size company you run but one thing is for sure you aren’t going to get any decent jobs by this method , all the commercial work we do they would laugh if you Evan suggested this , very few contracts are gained by you contacting the customer. Once well established the work comes to you not the other way round , doing a few shops you might pick up something but not any decent work ware it’s hundreds or thousands of pounds per clean , been in this game a long time and the bull that’s posted on hear by so many keyboard warriors never ceases to amaze.
Is anyone who disagrees with you a keyboard warrior?
MCS posted back in this thread that he picked up a chain of care homes using this service, is he lying?
No not at all but from experience no big firms will use this method , they won’t deal with a 3 rd party they will deal with you because you have a reputation for doing this type of work , we do work for a very large well known company cleaning blocks of flats all over the country they have minimum standards that you as a contractor have to meet even to quote for the contracts , they wouldn’t deal with a canvassing company they look at the websites of potential companies they want to use then contact you . If you meet there standards then you get asked to quote , no one man band would be able to provide what they require , and many small employers can’t either , theses big firms talk to other similar business to their own and then you get recommendations and they come after you not the other way round .
I cannot comment about what ones say they have gained by this method as no one know s but them but it’s very unusual , how many is a chain 2-3 4 ?..
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Sorry but I know from personal experience that cold calling businesses for a window cleaning service DOES work, and it works well.
The company we used (which was very similar to Becci Swan’s) set up appointments for us to go and quote, and I’d say we got about 60% of the jobs we quoted for.
That was a mixture of offices, care homes, the odd factory. Those businesses are often unhappy with their current window cleaner, or (more often) it is included in their general cleaning contract, and subbed out to some cheap rubbish company.
If you don’t think that it works then why not give it a go! £16 ph is very very reasonable.
We don’t need the work we are actively turning it away as cannot cope with any more , all the companies we deal with would not use this method , if it’s through a management company then yes you might get some jobs but again most small firms won’t be able to provide the required standards to quote . £16 per hour us very reasonable but we have always secured our own work so not needed to hire someone to do it for us . Looking at this think I should set up my own lead generation as we are turning away a lot of potential work
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
Eh?? It’s a call to introduce your company. If you think cold calling, business to business, doesn’t work, then I’m afraid you’re just wrong.
Rams and insurances are not even an issue, because they’ll be provided later on, just like they would if you were to pick up a lead from your website or by any other means.
Finishing your post with a load of 😂😂😂 doesn’t make you correct either.
I have no idea what size company you run but one thing is for sure you aren’t going to get any decent jobs by this method , all the commercial work we do they would laugh if you Evan suggested this , very few contracts are gained by you contacting the customer. Once well established the work comes to you not the other way round , doing a few shops you might pick up something but not any decent work ware it’s hundreds or thousands of pounds per clean , been in this game a long time and the bull that’s posted on hear by so many keyboard warriors never ceases to amaze.
Is anyone who disagrees with you a keyboard warrior?
MCS posted back in this thread that he picked up a chain of care homes using this service, is he lying?
No not at all but from experience no big firms will use this method , they won’t deal with a 3 rd party they will deal with you because you have a reputation for doing this type of work , we do work for a very large well known company cleaning blocks of flats all over the country they have minimum standards that you as a contractor have to meet even to quote for the contracts , they wouldn’t deal with a canvassing company they look at the websites of potential companies they want to use then contact you . If you meet there standards then you get asked to quote , no one man band would be able to provide what they require , and many small employers can’t either , theses big firms talk to other similar business to their own and then you get recommendations and they come after you not the other way round .
I cannot comment about what ones say they have gained by this method as no one know s but them but it’s very unusual , how many is a chain 2-3 4 ?..
So you’ve highlighted one example of a large company that this wont work with. Does that mean this wont ever work with the other many thousands of business out there?
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It would suit someone actively looking for work or a company looking to expand. I can see it working for commercial clients but can’t see it being particularly successful trying to pick up domestic work.
Just as well pop a card through the letterbox of areas you want.
I don’t want any work, I’m just interested in how the system works and the cost. The link to Beccis website doesn’t work for me either.
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When dealing with commercial vehicle sales in the motor trade, the first phone call was an exploratory one.
Do they run company vehicles? Who is responsible for vehicle purchases? What vehicles do they run. Size of fleet. Etc.
It's only once we had the relevant information that we could set up an appointment.
Becci will be doing the same thing on the phone. You will then go to the appointment she sets up and quote as required.
Yes, a lot of business enquiries snowball from your presence in that field as word gets around. But you can be assured that the businesses you work for are being prospected by other service trades.
If they are happy with your service then they will stick to you as long as your price is considered justifiable. The moment either your standard of service or price starts to be questioned, they will be open to other offers you may not know about initially.
It could be the first time you find out that they are dissatisfied with your service is when they don't renew your contact.
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
Eh?? It’s a call to introduce your company. If you think cold calling, business to business, doesn’t work, then I’m afraid you’re just wrong.
Rams and insurances are not even an issue, because they’ll be provided later on, just like they would if you were to pick up a lead from your website or by any other means.
Finishing your post with a load of 😂😂😂 doesn’t make you correct either.
I have no idea what size company you run but one thing is for sure you aren’t going to get any decent jobs by this method , all the commercial work we do they would laugh if you Evan suggested this , very few contracts are gained by you contacting the customer. Once well established the work comes to you not the other way round , doing a few shops you might pick up something but not any decent work ware it’s hundreds or thousands of pounds per clean , been in this game a long time and the bull that’s posted on hear by so many keyboard warriors never ceases to amaze.
Is anyone who disagrees with you a keyboard warrior?
MCS posted back in this thread that he picked up a chain of care homes using this service, is he lying?
No not at all but from experience no big firms will use this method , they won’t deal with a 3 rd party they will deal with you because you have a reputation for doing this type of work , we do work for a very large well known company cleaning blocks of flats all over the country they have minimum standards that you as a contractor have to meet even to quote for the contracts , they wouldn’t deal with a canvassing company they look at the websites of potential companies they want to use then contact you . If you meet there standards then you get asked to quote , no one man band would be able to provide what they require , and many small employers can’t either , theses big firms talk to other similar business to their own and then you get recommendations and they come after you not the other way round .
I cannot comment about what ones say they have gained by this method as no one know s but them but it’s very unusual , how many is a chain 2-3 4 ?..
So you’ve highlighted one example of a large company that this wont work with. Does that mean this wont ever work with the other many thousands of business out there?
If they are a reasonable size company yes they won’t use this method , try asking any big business how they decide on contractors , I did this market research years ago all the companies we deal with would not use it , there words not mine when looking to grow your business you need to talk to existing customers to see how they get contractors that’s what we did and applied what they said , and it’s been very successful , as I said earlier you might get a few small jobs through it but I don’t know of anyone who does decent commercial work that has got it using phone canvassing , it’s very rare that you will get through to the right department let alone the right person they get bombarded with joe bloggs who thinks he can clean there building and doesn’t have a clue what he’s talking about , most won’t Evan speak to you they will say tge persons not available, or email your details they do this as a way of getting rid of you , this is what the large hotel chains and other jobs we do tell us they do .
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Can't see how she is cold calling residential. This isnt 1983 where you can pick up a phone book and dial landlines. Most people don't even have a land line and not sure how obtaining mobile numbers would be possible.
Only way I can see is running online ads to obtain contact details but then it isn't old calling.....
Pretty sure this will be commercial only.
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Pretty sure this will be commercial only.
Read her ad in the op, she clearly states that she’s offering residential…
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I think you need to be a little more open minded splash
(edited - damn phone)
When established a lot of work does come to you - but in your be early days you need to get into somewhere
Our tel can work was excellent this led to us being recommended to others - now we are in with some large companies (approved suppliers and all that) but without the initial tel can getting us in through some doors - we would still be waiting for opportunity to come to us
For residential work - not so sure - roof cleaning would be worth it
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When dealing with commercial vehicle sales in the motor trade, the first phone call was an exploratory one.
Do they run company vehicles? Who is responsible for vehicle purchases? What vehicles do they run. Size of fleet. Etc.
It's only once we had the relevant information that we could set up an appointment.
Becci will be doing the same thing on the phone. You will then go to the appointment she sets up and quote as required.
Yes, a lot of business enquiries snowball from your presence in that field as word gets around. But you can be assured that the businesses you work for are being prospected by other service trades.
If they are happy with your service then they will stick to you as long as your price is considered justifiable. The moment either your standard of service or price starts to be questioned, they will be open to other offers you may not know about initially.
It could be the first time you find out that they are dissatisfied with your service is when they don't renew your contact.
There is a big difference between a dealership trying to supply a company with vehicles to a window cleaner trying to clean the windows on a big building many jobs you cannot do on your own and the majority will be one man bands looking for more work so they would not have the resources or manpower to service a big contract .
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It I k you need to be a little more open minded splash
When established a lot of work does come to you - but in your be early days you need to get into somewhere
Our tel can work was excellent this led to us being recommended to others - now we are in with some large companies (approved suppliers and all that) but without the initial tel can getting us in through some doors - we would still be waiting for opportunity to come to us
For residential work - not so sure - roof cleaning would be worth it
When I started off I was asked to do some job retirement flats the job was way above my skill set at the time wouldn’t have had a clue how to price it let alone do it , had no idea what rams was either , that was a long time ago . Most of the commercial work we got years ago was by me going and speaking to the appropriate person and pursuing it and finding out what they would expect of us to get there custom , such things as H &S qualifications, iso 9001 , crb checks on staff ,safe contractor etc , I would never have got any of theses jobs by going to a phone canvasser , now the work comes to us we haven’t gone out looking for work for over 15 years we get asked to quote this type of building because we are well known for doing this work for others ,this isn’t boasting it’s just telling it as it is , if you want decent commercial ones need ti get out there and sell themselves meet and greet the customers sell your services ti them , no phone canvassing can do that for you . It might get you some domestic but again phone canvassing cannot see what the building is like ie access , parking, and a host of other things si a lot of the leads you get will be a waist of time as they are probably jobs others don’t want or they would already have a cleaner , each to there own but from first hand experience the way to get quality work is get it yourself.
No canvasser will get you into doors that you cannot get into better yourself , trust me on that one we are approved contractors to a number of very large multi national companies , the reason they like and use us is because we do a good job and if there is any issues they speak to me and it’s sorted straight away .
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I love this forum! ::)roll : ::)roll ::)roll ::)roll
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I think it’s unlikely facilities management companies will be dealing with procurement via cold calling. Maybe some small independent commercial businesses.
It can be a nightmare getting ‘on boarded’ with some of these larger companies, too. PQQ and all that.
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I think it’s unlikely facilities management companies will be dealing with procurement via cold calling. Maybe some small independent commercial businesses.
It can be a nightmare getting ‘on boarded’ with some of these larger companies, too. PQQ and all that.
I don’t disagree tbh. But, some of my best work is smallish independent offices, 50-300 staff, stand alone offices, monthly cleans, £300 monthly etc.
Splash and dash has all the big block management companies nationwide tied into contracts so I think us small fry are better off targeting the small stuff.
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Telesales does work for both personal services and business. I used to work in telesales (10 years) selling to both individuals and businesses.
I might look into cold calling residential. I thought you weren't allowed to do it these days. Would be an effective way to reach people. How many calls could you do in a couple of hours? Easy call as well: Introduce yourself, ask if they are interested in regular window cleaning, ask for photos of the house. Text or call them back with the quote. Get a yes or no. Job done.
Thing is, it works into the marketing mix along side canvassing, leaflets, website, sign written van etc doesn't replace it.
Also pretty cushy just sitting at home doing a bit.
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Hi, d’you want a regular window cleaner? Just send me some pics of your house, oh by the way, is the side gate ever locked?
I don’t think so would be my response.
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I think it’s unlikely facilities management companies will be dealing with procurement via cold calling. Maybe some small independent commercial businesses.
It can be a nightmare getting ‘on boarded’ with some of these larger companies, too. PQQ and all that.
I don’t disagree tbh. But, some of my best work is smallish independent offices, 50-300 staff, stand alone offices, monthly cleans, £300 monthly etc.
Splash and dash has all the big block management companies nationwide tied into contracts so I think us small fry are better off targeting the small stuff.
So out of interest how many of theses jobs did you get through phone canvassing? Just for the record we also do smaller commercial jobs as well not everything is 8 storey and 500 flats 😂😂
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I think it’s unlikely facilities management companies will be dealing with procurement via cold calling. Maybe some small independent commercial businesses.
It can be a nightmare getting ‘on boarded’ with some of these larger companies, too. PQQ and all that.
I don’t disagree tbh. But, some of my best work is smallish independent offices, 50-300 staff, stand alone offices, monthly cleans, £300 monthly etc.
Splash and dash has all the big block management companies nationwide tied into contracts so I think us small fry are better off targeting the small stuff.
So out of interest how many of theses jobs did you get through phone canvassing? Just for the record we also do smaller commercial jobs as well not everything is 8 storey and 500 flats 😂😂
None. Did I say at any point I’ve ever used phone canvassing?
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I think it’s unlikely facilities management companies will be dealing with procurement via cold calling. Maybe some small independent commercial businesses.
It can be a nightmare getting ‘on boarded’ with some of these larger companies, too. PQQ and all that.
I don’t disagree tbh. But, some of my best work is smallish independent offices, 50-300 staff, stand alone offices, monthly cleans, £300 monthly etc.
Splash and dash has all the big block management companies nationwide tied into contracts so I think us small fry are better off targeting the small stuff.
So out of interest how many of theses jobs did you get through phone canvassing? Just for the record we also do smaller commercial jobs as well not everything is 8 storey and 500 flats 😂😂
None. Did I say at any point I’ve ever used phone canvassing?
I rest my case it doesn’t work this way with 99% of commercial work
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I think it’s unlikely facilities management companies will be dealing with procurement via cold calling. Maybe some small independent commercial businesses.
It can be a nightmare getting ‘on boarded’ with some of these larger companies, too. PQQ and all that.
I don’t disagree tbh. But, some of my best work is smallish independent offices, 50-300 staff, stand alone offices, monthly cleans, £300 monthly etc.
Splash and dash has all the big block management companies nationwide tied into contracts so I think us small fry are better off targeting the small stuff.
So out of interest how many of theses jobs did you get through phone canvassing? Just for the record we also do smaller commercial jobs as well not everything is 8 storey and 500 flats 😂😂
None. Did I say at any point I’ve ever used phone canvassing?
I rest my case it doesn’t work this way with 99% of commercial work
Ok pal you’re right and everyone else is wrong.
Business to business phone marketing is just a big myth just because you don’t believe it has the potential to open any doors. ;D
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I think it’s unlikely facilities management companies will be dealing with procurement via cold calling. Maybe some small independent commercial businesses.
It can be a nightmare getting ‘on boarded’ with some of these larger companies, too. PQQ and all that.
I don’t disagree tbh. But, some of my best work is smallish independent offices, 50-300 staff, stand alone offices, monthly cleans, £300 monthly etc.
Splash and dash has all the big block management companies nationwide tied into contracts so I think us small fry are better off targeting the small stuff.
So out of interest how many of theses jobs did you get through phone canvassing? Just for the record we also do smaller commercial jobs as well not everything is 8 storey and 500 flats 😂😂
None. Did I say at any point I’ve ever used phone canvassing?
I rest my case it doesn’t work this way with 99% of commercial work
Ok pal you’re right and everyone else is wrong.
Business to business phone marketing is just a big myth just because you don’t believe it has the potential to open any doors. ;D
Well you haven’t used it or got work from it neither has anyone else I know and the business say they would not use it so I think it’s very unlikely that it will produce much work yes the odd small job hear and there maybe but nothing you couldn’t pick up yourself , this opening doors that you cannot do yourself is utter rubbish .
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does work...
has worked...
got very good work from it...
from that lead it has led to other big works...
Never dis anything until you've tried it - what's doesn't work for some works for others... This sector is very diverse on how people operate and generate leads
Darran
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I think Becci has been around on this forum for at least nine years so if it didn’t work she’d probably be doing something else by now.
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I think Becci has been around on this forum for at least nine years so if it didn’t work she’d probably be doing something else by now.
Might work for domestic but commercial is a different kettle of fish
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does work...
has worked...
got very good work from it...
from that lead it has led to other big works...
Never dis anything until you've tried it - what's doesn't work for some works for others... This sector is very diverse on how people operate and generate leads
Darran
Come on Darren you and I have been in business long enough to canvass our own work you nor I need to use canvases I have never come across a firm I cannot get to deal with the appropriate person , the vast majority of our customers would not use this Method have done a lot of market research with existing customers and this is what they are telling me , if ones don’t have the confidence to do it themselves then that’s fine but it’s certainly not needed by any competent company
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on the contrary - we used Becci and others - purely to increase commercial works....
hit rate was pretty good too
I agree I don't need tel can now - thats because I'm approved supplier on many of the larger companies around here and the good thing about it is people move from one company to the next so naturally you get called for more work,
but I will stand by my experience the tel can (just like any other lead generation method) has its time and place and if it opens a door then so much the better
Darran
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When I started off I was asked to do some job retirement flats the job was way above my skill set at the time wouldn’t have had a clue how to price it let alone do it , had no idea what rams was either , that was a long time ago . Most of the commercial work we got years ago was by me going and speaking to the appropriate person and pursuing it and finding out what they would expect of us to get there custom , such things as H &S qualifications, iso 9001 , crb checks on staff ,safe contractor etc , I would never have got any of theses jobs by going to a phone canvasser , now the work comes to us we haven’t gone out looking for work for over 15 years we get asked to quote this type of building because we are well known for doing this work for others ,this isn’t boasting it’s just telling it as it is , if you want decent commercial ones need ti get out there and sell themselves meet and greet the customers sell your services ti them , no phone canvassing can do that for you . It might get you some domestic but again phone canvassing cannot see what the building is like ie access , parking, and a host of other things si a lot of the leads you get will be a waist of time as they are probably jobs others don’t want or they would already have a cleaner , each to there own but from first hand experience the way to get quality work is get it yourself.
No canvasser will get you into doors that you cannot get into better yourself , trust me on that one we are approved contractors to a number of very large multi national companies , the reason they like and use us is because we do a good job and if there is any issues they speak to me and it’s sorted straight away .
All that you have said is, I’m sure, true, but I don’t think you understand the niche that this type of lead generation works for.
I’m not interested in huge blocks of flats or skyscrapers or big corporate headquarters etc. That type of commercial is way beyond my capacity (at the moment) and the approach would be completely different.
We’re talking here about smallish offices (Eg accountants, solicitors), pubs, hotels, maybe the odd nursing home, factories on industrial estates.
Places that are definitely not managed by a facilities management company, and don’t even have a dedicated facilities manager on staff.
Places like this:
(https://lid.zoocdn.com/645/430/e353589ef671f8a42b22b4c2d55ccb12ba7febb6.jpg)
Or this
(https://lid.zoocdn.com/645/430/d50a4165e4ea1ddafcb77b60bdda9c962dabd9de.jpg)
You call up a place like that, and the receptionist will say something like “ah yes the person you need to speak to is Michelle, she’s not in today but will be back on Thursday”
Now Michelle, is probably an office manager in addition to other roles like accounting or answering the phone. She’ll be in charge of everything from cleaning to re-ordering the coffee when it gets low. She isn’t interested in risk assessments or method statements, she just wants someone to do the job efficiently so that people aren’t moaning at her about it.
She doesn’t even really care about the cost (within reason). If you cost 2x what the current company charges but she doesn’t have to do anything more (such as phone up complaining) then it’s all good from her point of view.
So you speak to Michelle, (if you remember) ask if you can come and quote for window cleaning. She’s reasonably likely to say yes, by all means come and quote if you like. If nothing else it will be a way that she can see if they’re paying about the right amount.
If they’re unhappy with the current guy for any reason (like he insists on being paid in cash) then she’ll definitely say yes.
So you make an appointment and that’s it. Charm Michelle (by which I mean, just act like a normal chatty person not a Neanderthal) and you’ve probably got the job.
I don’t have the time to do all that except the actual quote, so paying becci £16 to do it is well worth it.
It’s that simple.
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on the contrary - we used Becci and others - purely to increase commercial works....
hit rate was pretty good too
I agree I don't need tel can now - thats because I'm approved supplier on many of the larger companies around here and the good thing about it is people move from one company to the next so naturally you get called for more work,
but I will stand by my experience the tel can (just like any other lead generation method) has its time and place and if it opens a door then so much the better
Darran
Ok fair enough but I prefer to get our work myself never had any issues getting bigger jobs this way and we have some very large contracts as well as single jobs all my customers tell us that they like the personal approach not dealing with some 3 rd party , this has worked well for us for nearly 25 years for the last 15-18 years we haven’t gone looking for work and haven’t advertised in any form apart from the websites ,it now comes to us and before certain ones start chiming in with saying it’s boasting it’s not it’s my personal experience from the way I run my business, ime nothing special but have put myself out to get ware I am and am just using this to show what ones can do for themselves. You don’t need anyone else to do it for you .
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When I started off I was asked to do some job retirement flats the job was way above my skill set at the time wouldn’t have had a clue how to price it let alone do it , had no idea what rams was either , that was a long time ago . Most of the commercial work we got years ago was by me going and speaking to the appropriate person and pursuing it and finding out what they would expect of us to get there custom , such things as H &S qualifications, iso 9001 , crb checks on staff ,safe contractor etc , I would never have got any of theses jobs by going to a phone canvasser , now the work comes to us we haven’t gone out looking for work for over 15 years we get asked to quote this type of building because we are well known for doing this work for others ,this isn’t boasting it’s just telling it as it is , if you want decent commercial ones need ti get out there and sell themselves meet and greet the customers sell your services ti them , no phone canvassing can do that for you . It might get you some domestic but again phone canvassing cannot see what the building is like ie access , parking, and a host of other things si a lot of the leads you get will be a waist of time as they are probably jobs others don’t want or they would already have a cleaner , each to there own but from first hand experience the way to get quality work is get it yourself.
No canvasser will get you into doors that you cannot get into better yourself , trust me on that one we are approved contractors to a number of very large multi national companies , the reason they like and use us is because we do a good job and if there is any issues they speak to me and it’s sorted straight away .
All that you have said is, I’m sure, true, but I don’t think you understand the niche that this type of lead generation works for.
I’m not interested in huge blocks of flats or skyscrapers or big corporate headquarters etc. That type of commercial is way beyond my capacity (at the moment) and the approach would be completely different.
We’re talking here about smallish offices (Eg accountants, solicitors), pubs, hotels, maybe the odd nursing home, factories on industrial estates.
Places that are definitely not managed by a facilities management company, and don’t even have a dedicated facilities manager on staff.
Places like this:
(https://lid.zoocdn.com/645/430/e353589ef671f8a42b22b4c2d55ccb12ba7febb6.jpg)
Or this
(https://lid.zoocdn.com/645/430/d50a4165e4ea1ddafcb77b60bdda9c962dabd9de.jpg)
You call up a place like that, and the receptionist will say something like “ah yes the person you need to speak to is Michelle, she’s not in today but will be back on Thursday”
Now Michelle, is probably an office manager in addition to other roles like accounting or answering the phone. She’ll be in charge of everything from cleaning to re-ordering the coffee when it gets low. She isn’t interested in risk assessments or method statements, she just wants someone to do the job efficiently so that people aren’t moaning at her about it.
She doesn’t even really care about the cost (within reason). If you cost 2x what the current company charges but she doesn’t have to do anything more (such as phone up complaining) then it’s all good from her point of view.
So you speak to Michelle, (if you remember) ask if you can come and quote for window cleaning. She’s reasonably likely to say yes, by all means come and quote if you like. If nothing else it will be a way that she can see if they’re paying about the right amount.
If they’re unhappy with the current guy for any reason (like he insists on being paid in cash) then she’ll definitely say yes.
So you make an appointment and that’s it. Charm Michelle (by which I mean, just act like a normal chatty person not a Neanderthal) and you’ve probably got the job.
I don’t have the time to do all that except the actual quote, so paying becci £16 to do it is well worth it.
It’s that simple.
We also have lots of buildings like yours on our client base but you dont need a canvasser, do it yourself, in my whole time of being in business i have spent less than 2k on advertising you don’t need to spend money to get a good customer base , most prefer the personal touch from the first point of contact from the business owner , as for not getting to speak to the right person 9 times out of 10 that’s just to put you off , years of experience teaches you how to deal with there firms , nothing against what you or others chose to do , but just look outsthe box and it will benefit you far more
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
I've never been asked for RAMS ever on any commercial/care home job.only once been asked for PLI in 30 years! :)
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As I said earlier, could be a decent way to get customers of higher value, offices, care homes, schools etc.
No chance this would be a worthwhile way of marketing to residential and especially one offs where the spend per customer will be far too low.
No company worth their salt will respond to this type of canvassing especially schools and care homes , they always need rams and a lot won’t allow loan working they will usually chose the company that they want themselves and check them out they certainly aren’t going to use a 3rd party canvasser and have their details passed on to joe blogs who has no idea what rams or insurance are 😂😂😂
I've never been asked for RAMS ever on any commercial/care home job.only once been asked for PLI in 30 years! :)
Some don’t but if anything went wrong they would find themselves in court for not having theses things in place simple as that ,it comes under the heading of corporate man’ slaughter it’s part of their responsibility, I have mentioned it before look at a very large well known cleaning company that cleaned st James palace for the royal family one of there guys was killed in a fall from height it wasn’t just the cleaning company who ended up in court look it up it’s very well documented,ionic systems at the time we’re featuring the judge’s comments to promote WFP interesting read
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A little over dramatic don't you think splash - I reckon about 1/2 my commercial clients require RAMS - none for regular window work as its WFP from the ground - Anything like roof cleaning and working on the live side of the airport - yes 100% Rams and sometime more..
Never been required to have safe contractor or any other money fleecing scheme - RAMS more than good enough with insurance of course
So when you canvassed for work, did you phone ?
Darran
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A little over dramatic don't you think splash - I reckon about 1/2 my commercial clients require RAMS - none for regular window work as its WFP from the ground - Anything like roof cleaning and working on the live side of the airport - yes 100% Rams and sometime more..
Never been required to have safe contractor or any other money fleecing scheme - RAMS more than good enough with insurance of course
So when you canvassed for work, did you phone ?
Darran
The example I gave is not un common but fortunately doesn’t happen often but there have been many deaths in this job and the majority have resulted in both the window cleaning company and the client being prosecuted for breach of H& S regulations .
As I said earlier we don’t chase work haven’t done so for over 15 years ,but when I did yes I would phone firms up and speak to who ever was responsible for maintenance etc , you don’t need a company to do it for you , if you are short on work you have the time to do it yourself if you are to busy then you don’t need the work simple as that . From the customers point of view I feel it comes over more professional as well , all our existing client base have stated they would not respond to phone canvassing and we cover from small shops to multi national companies ,part of running a successful business is knowing what the customers want and approaching in that way this is why we are in the position we are , again it’s not boasting but good business practice, I could easily double our work in less that 6 months if I wanted to ,each month we are turning away a lot of potential work I don’t want to expand any more and we are far to busy with what we have now . I have looked at franchising and it’s not for me
All commercial clients should be asking for RAMS and insurance details , but I agree we have some that don’t . Technically we should all have RAMS in place for domestic customers as well think if you have more than 5 employees?…but you would probably get away with that provided staff are able to do their own assessment on the day of work in their head . Most local authority tenders will want Chas , safe contractor or similar , personally don’t have theses as won’t pay there exorbitant prices , plus most that require this are poor priced jobs so we aren’t interested in theses contracts usually you can earn far more on half decent domestic work ,as an example our local authority wanted us to quote for the town hall and 25 bus shelters , this was on a quarterly clean the winning contractor tendered £200 I would have been double that for the town hall only as it’s 4 storey and difficult location and has to be done out of normal working hours .
If phone canvassing works for some that’s fine ime just sharing my experience from hundreds of commercial customers based over a large area of the country , they are telling me it isn’t something that they would respond to .
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We do council work don’t need Chas - (thankfully)
So if you ring up to canvas and I get tel can to ring up what’s the difference? - you’re still a stranger on the end of the phone (looking to meet up with a decision maker)
I used tel can as there is nothing worse than using the phone for a few hours - door canvassing r anything g face to face no problem - on The phone not for me
Darran
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We do council work don’t need Chas - (thankfully)
So if you ring up to canvas and I get tel can to ring up what’s the difference? - you’re still a stranger on the end of the phone (looking to meet up with a decision maker)
I used tel can as there is nothing worse than using the phone for a few hours - door canvassing r anything g face to face no problem - on The phone not for me
Darran
Down hear all local authority work you have to have Chas or safe contractor they are a pain they will only accept there chosen one , most of the contracts are done by firms up country as most local firms won’t quote for it as it’s so poorly paid . Funny thing is they still keep bombarding me with tendering emails we haven’t done any work for them in 15+ years , they were also very slow payers took 3 months to get paid last time we did a job for them ( before they insisted on safe contractor etc ) .
Yes but they are speaking directly to the company that will be doing the work and most will ask questions on the day before any appointments are made to visit , quite often the job is pretty much in the bag before the site visit if they like what they hear , as I said theses days it’s them phoning us not the other way round .
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My eyes have got RSI.
Thanks for that.
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My eyes have got RSI.
Thanks for that.
No one is forcing you to read it 😂😂