Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Perfect Windows on November 10, 2022, 03:27:29 pm
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Decided to give a Phantom pole a try after 12 years with Gardiners. I'd try it; if I liked it it would become an option for the franchisees.
Ordered from Window Cleaning Warehouse.
Arrived.
Couldn't open the bottom section, it was jammed.
Emailed asking them to ship a replacement.
A day later they agreed to do so.
Received notification they would collect.
Checked they'd be dropping off the replacement at the same time.
Was told "no".
I asked why.
The reason? I might not send the pole back.
I suggested that in that case they should take the pole back, cancel the whole deal and refund.
They agreed.
They collected the pole last week.
Today I've come back to a pole delivered in a comically damaged shipping tube.
Should I be surprised to experience this level of service or is it typical of them?
Vin
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I’ve never had a problem with them, always had my order delivered well packaged in a timely manner. I use them a couple of times a year.
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Yeah I’ve always found them to be quick and provide a good service,the only problem I had was they sent me out the wrong size elbow for my hose reel but once I called them they got me one for the next day.
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The thing is Gardiner customer service is great and your comparing WCW to them.
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The thing is Gardiner customer service is great and your comparing WCW to them.
I'm struggling to see where I've made a comparison.
Vin
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The thing is Gardiner customer service is great and your comparing WCW to them.
I'm struggling to see where I've made a comparison.
Vin
Perhaps it is implied by your using Gardiners poles for 12 years?
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I won’t use wcw anymore , I only dealt with them now and again but every time there was a problem , wrong stuff sent , bits missing, they then disputed it and wanted to charge me again for theses bits so told them they could collect the remaining stuff and have it back they refused , so I contacted my credit card company and got a full refund on my card . Will never deal with them again .
Gardiner’s are in a totally different league, great pity they only sell there own products now as I got the vast major of the stuff we needed from them , on the rare occasion that something was wrong it was sorted straight away . Excellent customer service .
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The thing is Gardiner customer service is great and your comparing WCW to them.
I'm struggling to see where I've made a comparison.
Vin
Perhaps it is implied by your using Gardiners poles for 12 years?
Exactly! But you have to remember that big, superior Vin doesn't suffer fools!
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Oh dear. It had to get personal, didn't it?
Pitiful.
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The thing is Gardiner customer service is great and your comparing WCW to them.
I'm struggling to see where I've made a comparison.
Vin
Perhaps it is implied by your using Gardiners poles for 12 years?
Exactly! But you have to remember that big, superior Vin doesn't suffer fools!
Completely needless comment, Winpro.