Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Pete Thompson on August 24, 2022, 04:58:25 pm
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I’ve been using CleanerPlanner for years now, and always found it to be superb, reliable and fit for purpose.
However, it’s no secret that features that had been promised have now been abandoned, and development has simply ground to a halt. Maybe I could live with that for now.
But lately I’ve noticed a few bugs are starting to creep in that are not being fixed. For example, when generating a printed worksheet, it often adds in a random column below the header row, meaning that nothing lines up in the sheet.
I also heard that credit/debit card processor Stripe changed their API, and this now no longer works with CleanerPlanner. When alerted to this, CP seemed not to be interested in fixing it.
Since the original developer sold CP to an American company a couple of years ago, I suspect the they no longer have the ability to maintain and update it, with the detailed knowledge that maybe only the creator would have.
As all operating environments change continuously, I think more bugs will start to accumulate, and we may be seeing the slow painful death of CP.
What a shame, especially as the SAAS model, with its continuous income stream for the owners, is supposed to enable constant product development and improvements, with bug fixes and maintenance being the minimum we should expect.
I’ve decided to give Squeegee a go, though when I tried it a few years ago, I didn’t like the interface much, or the way it required internet connection to work (which CP doesn’t). Has this now changed?
Is anyone else considering switching?
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I’m still using Microsoft excel ;D
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havent noticed any wrong with it
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Ive never experienced bugs in cleaner planner and ive been using it for years too.it works smooth and effortlessly as it always has.
As for updates I don't need them.i think cleaner planner is fine as it is.it does everything I need it to do.
Simple,straightforward and easy to use.
I'm perfectly happy with it.👍
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Ive never experienced bugs in cleaner planner and ive been using it for years too.it works smooth and effortlessly as it always has.
As for updates I don't need them.i think cleaner planner is fine as it is.it does everything I need it to do.
Simple,straightforward and easy to use.
I'm perfectly happy with it.👍
I feel the same about George, even better with no monthly fees too;D
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Ive tried squeegee a few times and found it really buggy.
Cleaner planner is great, simple and effective,
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Stripe payments over £200 is an issue - everything else has been fine
Darran
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I still think it's the best system out there and I haven't seen any bugs.
My issue is not being able to take phone payments via Stripe, they say they keep trying to fix the issue but I don't think it's high on their list. I could be the only one that has complained about it.
I feel CP is great for small and large window cleaning firms but we no longer clean windows.
Most of our jobs need images and PDF files attached in the job notes which can only be done via HTML. Which only I can do, so no one else in the office can do it, which isn't ideal.
I would be happy to pay more, but they don't seem interested in improving the software. I have been looking into changing over to something else like a facility company software but we have been using CP since it came out, everyone knows how to use it, we just need the time to find something new and learn it.
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I still think it's the best system out there and I haven't seen any bugs.
My issue is not being able to take phone payments via Stripe, they say they keep trying to fix the issue but I don't think it's high on their list. I could be the only one that has complained about it.
I feel CP is great for small and large window cleaning firms but we no longer clean windows.
Most of our jobs need images and PDF files attached in the job notes which can only be done via HTML. Which only I can do, so no one else in the office can do it, which isn't ideal.
I would be happy to pay more, but they don't seem interested in improving the software. I have been looking into changing over to something else like a facility company software but we have been using CP since it came out, everyone knows how to use it, we just need the time to find something new and learn it.
I take stripe phone payments every day via Cleaner Planner. 100s per month. The only ones I have issues with are payments over £200 and even then not always.
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I still think it's the best system out there and I haven't seen any bugs.
My issue is not being able to take phone payments via Stripe, they say they keep trying to fix the issue but I don't think it's high on their list. I could be the only one that has complained about it.
I feel CP is great for small and large window cleaning firms but we no longer clean windows.
Most of our jobs need images and PDF files attached in the job notes which can only be done via HTML. Which only I can do, so no one else in the office can do it, which isn't ideal.
I would be happy to pay more, but they don't seem interested in improving the software. I have been looking into changing over to something else like a facility company software but we have been using CP since it came out, everyone knows how to use it, we just need the time to find something new and learn it.
I take stripe phone payments every day via Cleaner Planner. 100s per month. The only ones I have issues with are payments over £200 and even then not always.
Yep, we don't do anything under £200 :(
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I still think it's the best system out there and I haven't seen any bugs.
My issue is not being able to take phone payments via Stripe, they say they keep trying to fix the issue but I don't think it's high on their list. I could be the only one that has complained about it.
I feel CP is great for small and large window cleaning firms but we no longer clean windows.
Most of our jobs need images and PDF files attached in the job notes which can only be done via HTML. Which only I can do, so no one else in the office can do it, which isn't ideal.
I would be happy to pay more, but they don't seem interested in improving the software. I have been looking into changing over to something else like a facility company software but we have been using CP since it came out, everyone knows how to use it, we just need the time to find something new and learn it.
I take stripe phone payments every day via Cleaner Planner. 100s per month. The only ones I have issues with are payments over £200 and even then not always.
Yep, we don't do anything under £200 :(
Yeah, I had been warning them that was coming too. Frustrating to see it not being dealt with, I guess the number of users effected is pretty small?
Keep at them, I will too - squeaky wheel and all that.
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same here,
at present we take 4 or 5 payments under 200 until we reach the total price - not ideal but works until the issue is fixed
Darran
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I love Cleaner Planner but the last 12 months have been horrendous for us.
We have a main account and then sub accounts for each franchisee. On a Monday the transactions reports are run from each franchisee account so the Royalty Fee and Water charges can be worked out. 9 times out of 10 there is an issue with one or more accounts. This means what should take a hour or two tops can sometimes take all day as my Admin lady can spend all day trying to make it work. Luckily she is my girlfriend BUT she is paid a legitimate wage and most weeks she works more hours than needed.
Unfortunately the tech support is pretty much the same each time! Switch it on and off comes to mind! They ask the same questions like; What operating system are you using? Is your internet ok? And so on.
I feel like nothing is being updated on Cleaner Planner and it has the potential to be amazing. I have tried others on the market but I am not so keen on them!
I don't understand what the issue is, surely they must have enough revenue coming in to make it work and improve it.
Maybe we all need to come together and make a list of improvements we would like to see? That's what I loved about the forum that we had for Cleaner Planner.
I think what really grinds my gears is we have a lot of accounts with them, all at £29 each once you pay for the year in one go. A company running 3 vans probably only pays for the top package which is about £50 a year at a guess?
I will stick with Cleaner Planner but I am worried they will simply walk away from it one day!
I am quite happy to contact them and ask them for information, suggest updates, etc.
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Swap to squeegee you'll never look back
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it is very disappointing that the owners of cleaner planner have not kept it up to date, having seen the new squeegee software which has better features CP is now looking pretty old,
I wont be changing over to squeege, cleaner planner still does everything you need to and at £500 per month the owners of squeege are taking the p, the price of it is laughable,
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it is very disappointing that the owners of cleaner planner have not kept it up to date, having seen the new squeegee software which has better features CP is now looking pretty old,
I wont be changing over to squeege, cleaner planner still does everything you need to and at £500 per month the owners of squeege are taking the p, the price of it is laughable,
Would you really need the £500 per month infinity package?
Squeegee has been excellent for me and well worth the £180 per year that I pay.
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it is very disappointing that the owners of cleaner planner have not kept it up to date, having seen the new squeegee software which has better features CP is now looking pretty old,
I wont be changing over to squeege, cleaner planner still does everything you need to and at £500 per month the owners of squeege are taking the p, the price of it is laughable,
Would you really need the £500 per month infinity package?
Squeegee has been excellent for me and well worth the £180 per year that I pay.
£500 a month ,they are in cloud cuckoo land you could get a new car on tick for that :o
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Really depends on the size of your biz and what £500 a month does - my thoughts are it is well overpriced.
Darran
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Stripe payments over £200 is an issue - everything else has been fine
Darran
Am I right in thinking stripe is a card reader machine to take payments ? If so why is there a problem with payments over £200 ? Ime looking at getting a card machine and have no idea what to get .
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we do ours direct on CP - they haven't updated certain protocols so over £200 requests get rejected - this is defo a CP problem
Darran
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I still think it's the best system out there and I haven't seen any bugs.
My issue is not being able to take phone payments via Stripe, they say they keep trying to fix the issue but I don't think it's high on their list. I could be the only one that has complained about it.
I feel CP is great for small and large window cleaning firms but we no longer clean windows.
Most of our jobs need images and PDF files attached in the job notes which can only be done via HTML. Which only I can do, so no one else in the office can do it, which isn't ideal.
I would be happy to pay more, but they don't seem interested in improving the software. I have been looking into changing over to something else like a facility company software but we have been using CP since it came out, everyone knows how to use it, we just need the time to find something new and learn it.
We take phone payments over stripe. We just use stripes own interface.. I never actually bother using it through cleaner planner
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it is very disappointing that the owners of cleaner planner have not kept it up to date, having seen the new squeegee software which has better features CP is now looking pretty old,
I wont be changing over to squeege, cleaner planner still does everything you need to and at £500 per month the owners of squeege are taking the p, the price of it is laughable,
Would you really need the £500 per month infinity package?
Squeegee has been excellent for me and well worth the £180 per year that I pay.
yes as I would need 10 users so £6000 per year at £500 per month, sticking with cleaner planner
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I'm a CP user with 5 users - it's solid and reliable but as previously mentioned there haven't been any updates / new features for a long time.
Squeegee certainly has quite a few bells and whistles that might tempt me to migrate - particularly the bank reconciliation and customer portal. But the pricing per user puts it out of reach for me and I imagine many other multi user companies.
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its ridiculous what they are expecting, expect to use it for a while and once your tied in they jack the price up like gocardless
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I wouldn’t say it’s ridiculous at all.
For single operators like myself, paying £150+vat per year is an absolute no brainer and offers great value.
For larger operators, with 10+ users like scrimble, paying £5k+ a year seems expensive but when you consider this is software that can manage your whole business, quotes, schedules, texting customers, invoicing, managing payments etc etc.
There are not many business’ out there that turn over in excess of £500k+ that pay as little as £500/ month for basically a tailored software package.
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I wouldn’t say it’s ridiculous at all.
For single operators like myself, paying £150+vat per year is an absolute no brainer and offers great value.
For larger operators, with 10+ users like scrimble, paying £5k+ a year seems expensive but when you consider this is software that can manage your whole business, quotes, schedules, texting customers, invoicing, managing payments etc etc.
There are not many business’ out there that turn over in excess of £500k+ that pay as little as £500/ month for basically a tailored software package.
you haven't got a clue
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you haven't got a clue
Quality post Scrimble, very insightful.
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you haven't got a clue
Quality post Scrimble, very insightful.
Don't take it personally Danny...scrimble never has anything positive to say about anyone/anything. :)
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iv actually never even looked at squeegee until now i just thought cp was brilliant. but my god it looks like cp really need to up their game the customer portal alone seems great.
the pricing just isnt great imo