Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Stoots on May 14, 2021, 04:00:00 pm
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Most of my round is one house then move the van.
I generally dont like cleaning houses next to each other if they are friendly or relatives etc.
2 examples in the last month
I cleaned 3 houses all next to each other, all are relatives, done them for years. Anyway one of them had new windows fitted and within a few months accused me of scratching them....not just one window but quite a few, it was obvious this was done with a blade when removing the stickers and i told her not me sorry. She cancelled which is fine but then the inevitable happended and lost both of her neighbours who are family.
2nd example
3 houses in a row, all old gits.....one of them rang me and passed me onto the neighbours like they do. Anyway one cancelled with some bs excuses (right after i had given them a price rise). Surprise surprise when the other 2 followed suit shortly after...
I have another situation where i clean 3 next to each other but one of them is a pita, big house with awkward veluxs etc. I darnt dump her as the other 2 are easy and close friends.
Thats the end of the story really, just annoying.
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Most of my round is one house then move the van.
I generally dont like cleaning houses next to each other if they are friendly or relatives etc.
2 examples in the last month
I cleaned 3 houses all next to each other, all are relatives, done them for years. Anyway one of them had new windows fitted and within a few months accused me of scratching them....not just one window but quite a few, it was obvious this was done with a blade when removing the stickers and i told her not me sorry. She cancelled which is fine but then the inevitable happended and lost both of her neighbours who are family.
2nd example
3 houses in a row, all old gits.....one of them rang me and passed me onto the neighbours like they do. Anyway one cancelled with some bs excuses (right after i had given them a price rise). Surprise surprise when the other 2 followed suit shortly after...
I have another situation where i clean 3 next to each other but one of them is a pita, big house with awkward veluxs etc. I darnt dump her as the other 2 are easy and close friends.
Thats the end of the story really, just annoying.
i can honestly say this has never happened to me in 28 years of window cleaning.....of course i have had relatives/neighbours that have become badpayers,etc but ive always kept on the other members of the families windows.....
a lot of the time the other family members know they are a bit "flaky" so dont seem surprised when they get dropped for non payment of window cleaning services
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You don't get this 💩 down in Cornwall, just ask pjj 👍
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Houses close to me I count as a bonus only I don’t class it as my proper work they get done on the way home and they are priced at the same as any other I’d do,if for any reason mine or there’s I don’t do them anymore I’ve lost nothing.
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like Dazmond, in 45 years of window cleaning this has not been a major issue for me either. Been the odd couple of cases but nothing to write home about. I also have cleaned many of my own neighbours windows for many years. I try to always keep things polite but professional. Seems to have always worked for me. Perhaps it's all about to fall apart ;D ;D
I recently had the funny situation of having an old customer come up to me and ask me to resume my services whilst I was cleaning his neighbour's windows. Before I could tell him that my prices had gone up since the last time I'd done his windows, the customer whose house I was cleaning told him for me in a very cheery voice. I couldn't have done it better. "No worries" he said. ;D ;D
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Houses close to me I count as a bonus only I don’t class it as my proper work they get done on the way home and they are priced at the same as any other I’d do,if for any reason mine or there’s I don’t do them anymore I’ve lost nothing.
this thread is not about cleaning houses near your home.....its about cleaning customers houses and cleaning THEIR neighbours and relatives houses too.....
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Houses close to me I count as a bonus only I don’t class it as my proper work they get done on the way home and they are priced at the same as any other I’d do,if for any reason mine or there’s I don’t do them anymore I’ve lost nothing.
You’ve got the wrong end of the stick there Nigel.
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Never ever happened to me either in 36 years of cleaning 😐
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Most of my round is one house then move the van.
I generally dont like cleaning houses next to each other if they are friendly or relatives etc.
2 examples in the last month
I cleaned 3 houses all next to each other, all are relatives, done them for years. Anyway one of them had new windows fitted and within a few months accused me of scratching them....not just one window but quite a few, it was obvious this was done with a blade when removing the stickers and i told her not me sorry. She cancelled which is fine but then the inevitable happended and lost both of her neighbours who are family.
2nd example
3 houses in a row, all old gits.....one of them rang me and passed me onto the neighbours like they do. Anyway one cancelled with some bs excuses (right after i had given them a price rise). Surprise surprise when the other 2 followed suit shortly after...
I have another situation where i clean 3 next to each other but one of them is a pita, big house with awkward veluxs etc. I darnt dump her as the other 2 are easy and close friends.
Thats the end of the story really, just annoying.
we get this type of thing too. you have a whole close for years... and then loose one... and it can lead to you loosing the others. its a really shame when it happens
i assume its a price thing... but not sure what it is...
but... its the long game that matters i guess... still annoying though
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They feel an allegiance to each other, not the window cleaner. They're all neighbours, they're in 'it' together. They stick together in the hope they're stronger as a unit. If one leaves the unit they have to follow to maintain its integrity.
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Iv never had it with neighbours but Iv had it with relatives, dump one and the rest take the hump.
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I have a rule.
I don't do neighbours, relatives, friends.
I don't mind if I have a disagreement with a stranger / customer on the other side of town but neighbours, relatives, friends it's a different matter.
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I have a rule, I don't clean in my street as when I turn into my street work is left behind. Will never change that rule.
I only have to turn into the next street and I'm at work.
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I have a rule,I only clean the ones I want to clean
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I understand Stoots frustration.
I’ve had a few like this recently . One took the hump because I wouldn’t clear his gutters (too awkward) next news he doesn’t need me anymore . Then the next door neighbour followed suit. I think it coincided with a couple of lads with ladders setting up nearby as I had one or two more suspiciously drop me with no reason in the same village.
But to avoid doing houses close together because of the potential for losing them is madness. Most of my round is built on picking up one or two and then hopefully getting a handful so I can move the van less and less ...
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I do most on my Avenue and the semi next door to me that isn't joined to mine, six semi bungalows literally straight across from me............once a month I don't need to move the van....and never a problem and all cash in hand mostly on the day or through my letterbox.
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I understand Stoots frustration.
I’ve had a few like this recently . One took the hump because I wouldn’t clear his gutters (too awkward) next news he doesn’t need me anymore . Then the next door neighbour followed suit. I think it coincided with a couple of lads with ladders setting up nearby as I had one or two more suspiciously drop me with no reason in the same village.
But to avoid doing houses close together because of the potential for losing them is madness. Most of my round is built on picking up one or two and then hopefully getting a handful so I can move the van less and less ...
I've lost the odd job because I refuse gutter clearing and inside windows....I'm just not that keen anymore.... ;D
Nice to see your still going sean...hope your doing well my friend
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I understand Stoots frustration.
I’ve had a few like this recently . One took the hump because I wouldn’t clear his gutters (too awkward) next news he doesn’t need me anymore . Then the next door neighbour followed suit. I think it coincided with a couple of lads with ladders setting up nearby as I had one or two more suspiciously drop me with no reason in the same village.
But to avoid doing houses close together because of the potential for losing them is madness. Most of my round is built on picking up one or two and then hopefully getting a handful so I can move the van less and less ...
I've lost the odd job because I refuse gutter clearing and inside windows....I'm just not that keen anymore.... ;D
Nice to see your still going sean...hope your doing well my friend
Cheers Daz , I’m doing well thanks, hope you are too, I have a look at the forum still but dont really post very often - as you’ve noticed :-)
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I've never really had a problem, in fact I get the opposite situation.
I think some customers see me as a 'novelty' and want to be 'involved'!
Having said that, I have to be very careful when dumping customers, because of the ramifications of close neighbours and relatives. Sometimes dumping one customer is like a bloody family tree scenario!
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Neighbours seem to be ok in the main, sure from time there may be a domino effect but its families that seem to be able to cause the biggest waves.
Personally I do not like taking on families as when you want to drop an offender the possibility of 'issues' seems greater than with neighbours.....most neighbours tend to tolerate each other provided they will look after their house when on hols or let the cat out on long weekends.
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kind of related... to mixing business with customers .
I had a long standing customer for about 22 years up until just before lockdown.
very nice family, very wealthy , had a building company that had built many houses and even won awards for their house building.
when their son who is my age set up his home with his wife I also was asked to clean his windows also.
now , he was born with a silver spoon in his mouth, and could be very rude and looked down on me , but put up with it as his parents were always good to me.
the son always paid on time , and over the 20 odd years or so he learnt to show me some respect, although I still thought he had been handed daddys business on a plate without doing any hard yards. everything he had was down to his parents.
anyhow before lockdown I had him to quote for some work converting my garage into a utility, and also some small renovations inside my house.....he was the most expensive out of the quotes I had , but I decided to go with him , as his father had built a very accomplished business .
before I agreed I discussed some dates and a timeline , as we were having a kitchen fitted soon after, and also as we have dogs we needed to make sure my partner was home . so we agreed everything and it was in writing with the dates and timeline etc.
my partner took some leave from her job as a renal nurse for the agreed dates.
anyway to cut a long story short .... he turned up a week late . his workers kept dissapearing after ripping doors out etc , and we had to put the dogs in a kennel for a week.
the workmanship was appaling .
I had to stop him in the end , and ask for a bill for the work completed.
whilst it was extremely annoying , I couldnt help but remember how he would treat me all those years ago.
I quite enjoyed being the one in control.
needless to say I no longer clean his parents windows . I feel sorry for them . he is undoing the decades of hard work his father spent building the business .
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Wow i never had this problem, wish you all the best.