Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Slacky on February 02, 2021, 03:32:49 pm
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Anyone else using these and whats your experience with them?
They seem to fall apart quite easily so far as Im concerned. I've had two fail on me today, anyone else similar experience?
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They need to used with the close coupled jet assembly, I’ve had no problems with them used alongside it.
https://gardinerpolesystems.co.uk/2-way-close-coupled-jet-hose-assembly.html (https://gardinerpolesystems.co.uk/2-way-close-coupled-jet-hose-assembly.html)
Bit annoying to have to have 2 more specialised fittings on the brush, but makes for a tidy set up.
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That'll be totally useless if you use a swivel.
Also why isn't this explained when you purchase a brush and are given the option to use Jet capsules?
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Anyone else using these and whats your experience with them?
They seem to fall apart quite easily so far as Im concerned. I've had two fail on me today, anyone else similar experience?
Hi Slacky
Generally they have proved to be reliable and robust for the majority of clients - we have about 50,000 sets in use currently with window cleaners.
Are you using a Univalve? If so you need to make sure that you have a protection clip fitted to the gooseneck hose, with enough spare hose pulled through as otherwise the pulling action of the Univalve will, with time, break the jet capsules.
If not using a Univalve then it could be that the jet hose has been getting caught in use and pulled or perhaps the extra strain from a swivel assembly - this can sometimes pull apart the jet capsules in a few cases.
If this is happening then the close-coupled jet assembly can be useful, although not essential. You can just buy the end stem elbows rather than the whole 'assembly' and use your current T connector and jet hose.
If you are using a swivel then the close-coupled assembly should still work well as the two are compatible :)
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You can do it Slacky , I will just get a pic for you
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Used with Univalve, you just need to make the jet hoses longer so get a few metres of that with your close coupling orders
(http://www.cleanitup.co.uk/smf/1612284940_339D99C2-B015-4840-890F-1A8AB53E8323.png)(http://www.cleanitup.co.uk/smf/1612284939_33C1D2F3-40AD-4A03-A712-0938083B763E.png)
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The close coupled assembly actually facilitates better swivel movement and doesn't interfere with the use of a univalve at all if set up correctly. 👍
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Anyone else using these and whats your experience with them?
They seem to fall apart quite easily so far as Im concerned. I've had two fail on me today, anyone else similar experience?
Hi Slacky
Generally they have proved to be reliable and robust for the majority of clients - we have about 50,000 sets in use currently with window cleaners.
Are you using a Univalve? If so you need to make sure that you have a protection clip fitted to the gooseneck hose, with enough spare hose pulled through as otherwise the pulling action of the Univalve will, with time, break the jet capsules.
If not using a Univalve then it could be that the jet hose has been getting caught in use and pulled or perhaps the extra strain from a swivel assembly - this can sometimes pull apart the jet capsules in a few cases.
If this is happening then the close-coupled jet assembly can be useful, although not essential. You can just buy the end stem elbows rather than the whole 'assembly' and use your current T connector and jet hose.
If you are using a swivel then the close-coupled assembly should still work well as the two are compatible :)
Hi Alex, I don't use a Univalve.
However I do use a swivel, one of yours. It is when the brush is swivelled that the hose connection fails in the nozzle either starting to leak out of the backend of the nozzle or the hose pulling out of the nozzle. On one occasion the whole nozzle collapsed, including the 'o'-ring disappearing down the gutter somewhere.
Ive got a new brush and two sets on order from you today so will try how P@F has his set up....
Alex if you see this on time can you chuck in one of these https://gardinerpolesystems.co.uk/2-way-close-coupled-jet-hose-assembly.html in to my order. My email on your system is info@oakleywindowcleaning.co.uk Email me a bill for it and I'll settle that up, if you don't mind..
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Used with Univalve, you just need to make the jet hoses longer so get a few metres of that with your close coupling orders
(http://www.cleanitup.co.uk/smf/1612284940_339D99C2-B015-4840-890F-1A8AB53E8323.png)(http://www.cleanitup.co.uk/smf/1612284939_33C1D2F3-40AD-4A03-A712-0938083B763E.png)
Cheers. :-*
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Works fine with a swivel
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https://ex-ceedinnovation.co.uk/shop/tubeless-upgrades/hose-stay-2/
I find these are great when using the Univalve
Oops, their site is down just now, it’s a hose stay which you place outside the gooseneck instead of an O ring.
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Alex if you see this on time can you chuck in one of these https://gardinerpolesystems.co.uk/2-way-close-coupled-jet-hose-assembly.html in to my order. My email on your system is info@oakleywindowcleaning.co.uk Email me a bill for it and I'll settle that up, if you don't mind..
Hi Slacky
I have put your order on 'hold' and will get one of the Team to add this to to your order tomorrow morning for you :)
Just to clarify do you want a 4-way assembly for the new 4 jet brush you have ordered or a 2-way assembly for your previous two jet brush?
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As I use the closest type swivel it lays really flat , did you order some extra jet hose ?
(http://www.cleanitup.co.uk/smf/1612287881_E36710F9-8E68-4BC4-9A24-E2237742A5A9.png)
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I also have jet capsules Alex and find the left pipe keeps coming out of the back of the jet. I use Univalve with o ring to stop the pole hose pulling too far is there a way to hold the pipe and robber seal in place?
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I think the close coupled is definitely the answer. We haven't had a problem with the jets since switching.
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Alex if you see this on time can you chuck in one of these https://gardinerpolesystems.co.uk/2-way-close-coupled-jet-hose-assembly.html in to my order. My email on your system is info@oakleywindowcleaning.co.uk Email me a bill for it and I'll settle that up, if you don't mind..
Hi Slacky
I have put your order on 'hold' and will get one of the Team to add this to to your order tomorrow morning for you :)
Just to clarify do you want a 4-way assembly for the new 4 jet brush you have ordered or a 2-way assembly for your previous two jet brush?
4 way please Alex, can you chuck in two of them and also a metre of appropriate sized hose (if you stock it please).
Thanks Alex.
Matt
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I also have jet capsules Alex and find the left pipe keeps coming out of the back now the jet. I use Univalve with o ring to stop the pole hose pulling too far is there a way to hold the pipe and robber seal in place?
The key is to having enough spare hose above the clip and ensuring that the clip does not slide over time.
If a jet capsule has already been pulled apart by the pulling action to actuate a univalve then generally it will only go back together temporarily - the solution is to replace the jet.
We do have a new design Angle Adapter soon to be released in the standard size (already available in the longer size) that completely isolates any pulling of the pole hose or a Univalve from the brush head components - https://gardinerpolesystems.co.uk/quick-loq-angle-adapter-type-1-long-top-arm-gooseneck.html
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Alex if you see this on time can you chuck in one of these https://gardinerpolesystems.co.uk/2-way-close-coupled-jet-hose-assembly.html in to my order. My email on your system is info@oakleywindowcleaning.co.uk Email me a bill for it and I'll settle that up, if you don't mind..
Hi Slacky
I have put your order on 'hold' and will get one of the Team to add this to to your order tomorrow morning for you :)
Just to clarify do you want a 4-way assembly for the new 4 jet brush you have ordered or a 2-way assembly for your previous two jet brush?
4 way please Alex, can you chuck in two of them and also a metre of appropriate sized hose (if you stock it please).
Thanks Alex.
Matt
Sure :)
Each assembly comes with enough jet hose already to be cut down to size - did you want another 1m of jet hose on top of this?
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Yes please. Thankyou.
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Yes please. Thankyou.
:)
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I'm with slacky, several have failed on me. The old brass ones never had an issue.
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I'm with slacky, several have failed on me. The old brass ones never had an issue.
I cant stand the jet capsules, I've had several fail too, why they changed to them i will never know the brass ones were much better.
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I’ve never had one fail yet since launch , the key is to have spares anyway , 6 on the poles plus these ;D
(http://www.cleanitup.co.uk/smf/1612299943_9AA53138-5B97-4DD0-825B-6BDB21CFEF8D.png)
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Don’t like em either, but after a while you’ll have a few old brushes to strip off for spares
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Mine keep braking i liked the old brass ones hassle free for the life of the brush i fitted a new one and it broke wile connecting the hose i use a univalve but with the exceed hose stop to stop tugging on jets the worst thing is the holes are so big u cant drill new holes for brass jets
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c'mon guys embrace the new technology !!! ;D ;D
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Not broke one yet and I agree with other posters that brass jets are better. I have had a blockage in one jet that made it spray like a fan jet, poked around with a paper clip and it seems to be sorted.
On a side note, why do Gardiners brushes have less bristles these days?
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c'mon guys embrace the new technology !!! ;D ;D
I cant see any benefit from them at all though, they are crap they fall to bits, I have a medium mixed with 1 jet spraying ten to 2 as well ;D
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They do play a pretty tune when the pump is turned up, saves listening to the crap on the radio.
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I don't use them..... ;D ;D ;D ;D ;D
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I also have jet capsules Alex and find the left pipe keeps coming out of the back now the jet. I use Univalve with o ring to stop the pole hose pulling too far is there a way to hold the pipe and robber seal in place?
The key is to having enough spare hose above the clip and ensuring that the clip does not slide over time.
If a jet capsule has already been pulled apart by the pulling action to actuate a univalve then generally it will only go back together temporarily - the solution is to replace the jet.
We do have a new design Angle Adapter soon to be released in the standard size (already available in the longer size) that completely isolates any pulling of the pole hose or a Univalve from the brush head components - https://gardinerpolesystems.co.uk/quick-loq-angle-adapter-type-1-long-top-arm-gooseneck.html
Yep got plenty of hose spare, only seems to be one side comes out though,always the left. I too preferred the old style fan jets,much simpler.
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Had the same issues with the capsules coming apart till I switched to the close coupled assembly. Had no problems since and also use a swivel. I actually find the fan versions work better than the old style plastic ones and are dead easy to unblock should they need it unlike the old plastic ones which were a pain to unblock.
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we have had problems with them.
fixing the hose stops the continuous problems of pulling them, but to be honest the old fixed jets worked 100% of the time for us, and the new ones that cost extra dont work 100% of the time.
we have to replace them intermittently and its a hassle and a cost that wasn't there before.
i think they offer an advantage to gardiners so they can mass produce the brushes and get people to pay for the added part
they don't offer an advantage to myself
i am sticking wth gardeners as i find them the most reliable and best overall. but i dont like these capsules
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we have had problems with them.
fixing the hose stops the continuous problems of pulling them, but to be honest the old fixed jets worked 100% of the time for us, and the new ones that cost extra dont work 100% of the time.
we have to replace them intermittently and its a hassle and a cost that wasn't there before.
i think they offer an advantage to gardiners so they can mass produce the brushes and get people to pay for the added part
they don't offer an advantage to myself
i am sticking wth gardeners as i find them the most reliable and best overall. but i dont like these capsules
I think that's the crux of it. I'm not overly happy the their brushes over the last few years. My favourite brush was a dual trim super lite medium mixed. These days that same brush is more like an extreme.
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No idea how you could break them. Once fitted they have been trouble free ??? ???
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It's not about technology it's about the bottom line. Brass jets last, plastic ones don't.
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Only need to last the life of the brush which is roughly 2/3 months. Then I keep the capsules as spares when the brush is chucked.
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we have had problems with them.
fixing the hose stops the continuous problems of pulling them, but to be honest the old fixed jets worked 100% of the time for us, and the new ones that cost extra dont work 100% of the time.
we have to replace them intermittently and its a hassle and a cost that wasn't there before.
i think they offer an advantage to gardiners so they can mass produce the brushes and get people to pay for the added part
they don't offer an advantage to myself
i am sticking wth gardeners as i find them the most reliable and best overall. but i dont like these capsules
I think that's the crux of it. I'm not overly happy the their brushes over the last few years. My favourite brush was a dual trim super lite medium mixed. These days that same brush is more like an extreme.
I have to agree about the quality of the brushes, they dont seem to last like they used to.
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i prefer the old ones. I never change the jets so the only benefit to the capsule is they are easy to replace when they fall apart...not really a benefit when the old ones didnt fall apart
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i prefer the old ones. I never change the jets so the only benefit to the capsule is they are easy to replace when they fall apart...not really a benefit when the old ones didnt fall apart
Exactly
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We’ve several brushes with jets missing.
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Alex the majority of posts in this thread fund the jet capsules not popular,can we get an update from yourself please mate regarding any possible return to selling the old jets again? Or at least having the choice when buying a new brush to use capsules or original jets. Your poles and brushes are the best on the market I M O, is there any way this can happen?
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My honest opinion is you won't return to brass jets - too much time and tooling is involved - I have used these and liked them very much - but using streamline brushes at present with a similar system with no problem.
realistically, if Alex has 50k sets out and about I doubt half a dozen moaners ( no offence ) will alter the brushes
If overall sales the a down turn and they get hundreds of complaints then - maybe
Darran
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i broke 15 or 16 stems in 8 months
in 6 months i have broken nil capsule pods
you people must have a bad batch
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i broke 15 or 16 stems in 8 months
in 6 months i have broken nil capsule pods
you people must have a bad batch
You must have had a bad batch of stems😁
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Alex the majority of posts in this thread fund the jet capsules not popular,can we get an update from yourself please mate regarding any possible return to selling the old jets again? Or at least having the choice when buying a new brush to use capsules or original jets. Your poles and brushes are the best on the market I M O, is there any way this can happen?
Thanks for the feedback everyone.
RPCCS – I agree that if I was basing my information on just this thread then we would have a problem 😊 We do value the opinion of the 9 posters that have posted on this thread and are not happy with the jet capsules, but we have the advantage of having interactions with over 20,000 customers using these jets and the numbers that have issues are a small fraction of a percent of users.
These jets have been out in the field for over 18 months now and the vast majority (99%+) of users do not have an issue with them at all. From those that have communicated issues to us we have collated their information and seen that there are measures that can be taken to prevent the issue happening again for them. These are our findings:
Problem -
1. Using a Univalve – repeated pulling action of this modification will pull apart the jet capsules – with the previous jet design, the T connector or the plastic fanjets used to get damaged by this action
2. Using a swivel – can put extra strain on full swivel
3. Catching on bushes/door handles/etc. – this has always caused damage and can affect jet capsules, T connectors and old style fanjets
The jet capsules are tough and will last a long time in standard use – generally they will outlast the brush itself and can then be re-used. However once the jet capsule ring has been pulled out the first time it will not successfully work again, even if pushed back in – this is because the metal teeth inside will have damaged and worn away the plastic mount and then when pushed back in, it will be easier to pull out again – the only solution once happened is to replace or glue in.
When a customer has contacted us with an issue as above, we troubleshoot through the reason why this may have happened and advise accordingly – not to ‘find fault’ just to ‘find out the cause’ in each case. As a gesture of goodwill we will replace the jet capsule in this first instance at our cost (even if the setup is modified from standard), along with our recommendations to prevent the issue happening again.
Solution -
1. Using a Univalve – The solution here is to pull through enough gooseneck tube and then secure the tube so that the hard pulling on the Univalve cannot damage the connections. Soon this will not be needed when we fully switch across to our new gooseneck design.
2. Using a swivel – If using a swivel then extra hose also will need pulling through before clamping (similar to when using a univalve) as the hose length needs increasing when on full swivel. Soon this also will not be needed when we fully switch across to our new gooseneck design.
3. Catching on bushes/door handles/etc. – some users find this happens frequently and for such users the Close Coupled Jet Assembly not only protects the jet capsules, but removes the jet hose loops and makes working around handles/bushes etc. much easier.
Once you have everything in place for your particular set-up/style of cleaning, you should have no further problems as many forum members have already said. If you need help working through the solution, then please get in contact with our team at sales@gardinerpolesystems.co.uk who will be happy to help.
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Never had a problem with these capsules am I right in thinking that the green jets would be better in the 4 jet brush being that they are smaller Alex for a better flow.
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Never had a problem with these capsules am I right in thinking that the green jets would be better in the 4 jet brush being that they are smaller Alex for a better flow.
Hi NWH
It is the Blue jets that are the smaller size (1.4mm)
Yes correct the smaller jets are better suited to a 4 jet setup in a wider brush.
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Thanks
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Just to put my view in. We’ve had numerous breakages plus one arriving with one of the parts missing. I was made to jump through hoops to get a replacement too and only got a replacement as “a gesture of goodwill” which irritated me.
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I changed to the capsules about 8-9 months ago, and although the application has very limited benefit to me ( I only ever use 2mm pencil jets) I have had zero issues. I use both a swivel and a univalve too. However, I use the close coupled system and it's set up in a way that allows complete free movement of the swivel and tension free pull to operate the univalve. Not had a single issue yet.
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Just to put my view in. We’ve had numerous breakages plus one arriving with one of the parts missing. I was made to jump through hoops to get a replacement too and only got a replacement as “a gesture of goodwill” which irritated me.
Hi 8 Weekly
I have just looked up your account details and I can see that you were sent one of the jets missing its lock collar, so we sent out a replacement unit for you. I can see that you did express your ‘irritation’ at the time that the Sales Team member had used the phrase Gesture of Goodwill when replacing for you – whether this phrase was correct or not in this case, I am pleased to see that the replacement part was sent out to you on receipt of a photo of the issue.
We have no record of any other issues with your jet capsules on our system – so do any of the scenarios mentioned in my post above apply to you also – are you using a univalve, swivel, catching or a combination of all? Happy to try and sort this out for you :)
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I changed to the capsules about 8-9 months ago, and although the application has very limited benefit to me ( I only ever use 2mm pencil jets) I have had zero issues. I use both a swivel and a univalve too. However, I use the close coupled system and it's set up in a way that allows complete free movement of the swivel and tension free pull to operate the univalve. Not had a single issue yet.
where can you get the black adaptors ,or whatever they are called , that are connected to the jet capsules from?
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Just to put my view in. We’ve had numerous breakages plus one arriving with one of the parts missing. I was made to jump through hoops to get a replacement too and only got a replacement as “a gesture of goodwill” which irritated me.
Hi 8 Weekly
I have just looked up your account details and I can see that you were sent one of the jets missing its lock collar, so we sent out a replacement unit for you. I can see that you did express your ‘irritation’ at the time that the Sales Team member had used the phrase Gesture of Goodwill when replacing for you – whether this phrase was correct or not in this case, I am pleased to see that the replacement part was sent out to you on receipt of a photo of the issue.
We have no record of any other issues with your jet capsules on our system – so do any of the scenarios mentioned in my post above apply to you also – are you using a univalve, swivel, catching or a combination of all? Happy to try and sort this out for you :)
Hi Alex,
A “gesture of goodwill” is used when a company accepts no responsibility and sorts the problem without admitting fault. I wasn’t looking for an admission of fault obviously- just a replacement.
For a 50p part that arrived dead, why the need for photographic evidence? It seemed to me as though my report wasn’t believed. Especially as I’ve spent many thousands over the years.
Re not reporting other faults with the capsules, it’s not worth it as I just swap one out of a dead brush.
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I changed to the capsules about 8-9 months ago, and although the application has very limited benefit to me ( I only ever use 2mm pencil jets) I have had zero issues. I use both a swivel and a univalve too. However, I use the close coupled system and it's set up in a way that allows complete free movement of the swivel and tension free pull to operate the univalve. Not had a single issue yet.
where can you get the black adaptors ,or whatever they are called , that are connected to the jet capsules from?
Gardiners, that is the close-coupled set up. Two stem to tube elbows and a bit of tubing. It works brilliantly.
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I think the jet capsules are more suited to the sole trader, perhaps not hardy enough for those that employ? One hard yank and they’re knackered.
Mr G, will you be stocking claber reel parts again? I’ve some rusty discs to replace but cant see them on the website, also the grey bush things that sit on both sides of the reel.
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Hi Alex,
A “gesture of goodwill” is used when a company accepts no responsibility and sorts the problem without admitting fault. I wasn’t looking for an admission of fault obviously- just a replacement.
For a 50p part that arrived dead, why the need for photographic evidence? It seemed to me as though my report wasn’t believed. Especially as I’ve spent many thousands over the years.
Re not reporting other faults with the capsules, it’s not worth it as I just swap one out of a dead brush.
I agree :)
In this case the phrase did not apply and having read the discussion between you and the team member I have today issued some further training on when not to use it :)
The phrase Gesture of Goodwill is often used by us when we replace an item without having it 'returned to base' under our warranty terms - if an item was returned and found faulty the replacement would be 'under warranty', if not returned and inspected then it is slightly different as we have often not fully confirmed the fault. Most customers do not worry as long as the item is replaced.
Photographic evidence - we have learned after many years that our customers will call things many different names :) what one person calls a collar another calls a clamps, etc. etc. So a simple photo of the item is the best way of confirming that there is no confusion on the part of the customer or the Sales Team. We have found that sending out the wrong part that doesn't remedy the problem causes even more irritation than asking for a quick photo. It is not a case of not believing, just wanting to be sure.
If you're happy just swapping out jets then so am I! However if there is something that could be tweaked in the setup to make everything more robust then we would also be happy to advise.
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I think the jet capsules are more suited to the sole trader, perhaps not hardy enough for those that employ? One hard yank and they’re knackered.
Mr G, will you be stocking claber reel parts again? I’ve some rusty discs to replace but cant see them on the website, also the grey bush things that sit on both sides of the reel.
We have many employers using these with no issue - I think it does depend on the exact setup, method of work etc. However we have not yet found a setup that cannot be used with the jet capsules without a few simple precautions - even in the hands of the toughest employee :)
Claber - we will not be re-stocking and are just selling off the last few items in this range on our Sale page.
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I wouldn’t worry about it Alex you are always gonna get these 2 up 1 down boys moaning about a few pence 🤣🤣🤣🤣,tell em to jog on.
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Just to put my view in. We’ve had numerous breakages plus one arriving with one of the parts missing. I was made to jump through hoops to get a replacement too and only got a replacement as “a gesture of goodwill” which irritated me.
Hi 8 Weekly
I have just looked up your account details and I can see that you were sent one of the jets missing its lock collar, so we sent out a replacement unit for you. I can see that you did express your ‘irritation’ at the time that the Sales Team member had used the phrase Gesture of Goodwill when replacing for you – whether this phrase was correct or not in this case, I am pleased to see that the replacement part was sent out to you on receipt of a photo of the issue.
We have no record of any other issues with your jet capsules on our system – so do any of the scenarios mentioned in my post above apply to you also – are you using a univalve, swivel, catching or a combination of all? Happy to try and sort this out for you :)
Thank you Alex. Maybe I was a bit fussy with the wording.
I would say though that the capsules are probably better than the red plastic fan jets as they broke quite regularly. The brass pencils obviously never broke.
We just use taps. Nothing fancy at all. But after a while you accumulate dead brushes so you just swap out broken capsules. It's no biggie really.
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Hmmm...
Saying 99% of user don’t have an issue isn’t true.
What you could say is we haven’t had complaints off 99% of the users. If you actually asked them which they prefer and why, you would find out what those other 99% think
And also you’d need to ask the people who orders them previously and don’t buy off you anymore
You have a small
Sample of this forum where the question came up, and the feedback isn’t great
But it was only when uou scratched the surface that you saw the number of us on here that don’t like them
I don’t expect you to change them though as they work better for your business, and as long as that’s working out for you why change 🤷🏻
Like myself If people don’t like DD and WFP cleaning I’m happy for them to go elsewhere.
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If you’re not bothered and the brushes are old just glue em in I swap brushes regularly so I haven’t had a problem with them I’ve got them on about 5-6 brushes some are looser than others when done up but I’ve never had one come out on me.
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Hmmm...
Saying 99% of user don’t have an issue isn’t true.
What you could say is we haven’t had complaints off 99% of the users. If you actually asked them which they prefer and why, you would find out what those other 99% think
And also you’d need to ask the people who orders them previously and don’t buy off you anymore
You have a small
Sample of this forum where the question came up, and the feedback isn’t great
But it was only when uou scratched the surface that you saw the number of us on here that don’t like them
I don’t expect you to change them though as they work better for your business, and as long as that’s working out for you why change 🤷🏻
Like myself If people don’t like DD and WFP cleaning I’m happy for them to go elsewhere.
Hi Richard – to be more precise I could have said that less than 1% of our brush users have contacted us with issues 😊 Of course even with these few that have contacted us, most of them have had the problem resolved.
This product is working well for us overall and we have no plans to change – however we would like to help any that do have issues so that this can be resolved – ideally, we would like 100% happy users 😊
We believe that moving forward these issues will stop happening entirely as our new protective gooseneck design is rolled out – even a heavy-handed univalve operation will not be able to damage them.
It would be difficult to fully assess how many of our customers have gone elsewhere for brushes as we do not track customer’s repeat buying patterns – also brush preferences change over time in any case. From our perspective our brush sales have increased by over 65% since releasing the jet capsule system – perhaps our brushes were going to grow in popularity anyway – who knows?
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Exactly. If you’re business is going great and these capsules work for you why would you change them?
That Makes Sense to me
I don’t like them and they are just a thing that goes wrong without any benefit for us, but your business needs to serve you so there you go.
There are customers of mine who would rather pay cash and rather we clean them with a squeegee. But I ain’t going to do that
As I said previously I remain a customer of yours and overall I find your poles and brushes, website and service to be easiest for me so I stick with you
Like I stick with apple at the moment despite their phones and service being slightly less good than it once was
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Mr G, can I hijack the thread and ask why your brushes have less bristles these days? My favourite brush was the dual trim medium mixed. Loads of bristles etc. Now it's more like an extreme, hardly any bristles. Less bristles mean more scrubbing no? I don't mind a heavy brush if I know it's going to cover the glass in a pass or two. I have a Vikan which I use to clean my van and I love it.
Any chance of more bristles please?
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The amount of bristles those brushes have don’t effect the cleaning efficiency of them but it effects the longevity of them.
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The amount of bristles those brushes have don’t effect the cleaning efficiency of them but it effects the longevity of them.
Thank you Alex Gardiner.
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Mr G, can I hijack the thread and ask why your brushes have less bristles these days? My favourite brush was the dual trim medium mixed. Loads of bristles etc. Now it's more like an extreme, hardly any bristles. Less bristles mean more scrubbing no? I don't mind a heavy brush if I know it's going to cover the glass in a pass or two. I have a Vikan which I use to clean my van and I love it.
Any chance of more bristles please?
Hi Bungle
Super-Lite Medium-Mixed - The only change in the last few years is that the new jet holes have been added and we had to lose 1 bristle bunch around these new shape holes. The weight of the brush has stayed virtually the same and we have not otherwise changed the bristle bunch size, placement or density. As it is our best-selling brush we would not want to change much about it at all.
Do you have an older brush available to compare? Feel free to email a photo across to me.
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Wow do you really think that's Alex g?
Nigel being his alter ego......
Alex being a Dr Jekyll type - inventing and promoting wfp for the good of the masses...
Nigel the mr Hyde who blasts away, with condescending and witless posts trying to portray himself as superior and successful ?
Darran
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Many many many thanks
Kindest regards Nigel.
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Mr G, can I hijack the thread and ask why your brushes have less bristles these days? My favourite brush was the dual trim medium mixed. Loads of bristles etc. Now it's more like an extreme, hardly any bristles. Less bristles mean more scrubbing no? I don't mind a heavy brush if I know it's going to cover the glass in a pass or two. I have a Vikan which I use to clean my van and I love it.
Any chance of more bristles please?
Hi Bungle
Super-Lite Medium-Mixed - The only change in the last few years is that the new jet holes have been added and we had to lose 1 bristle bunch around these new shape holes. The weight of the brush has stayed virtually the same and we have not otherwise changed the bristle bunch size, placement or density. As it is our best-selling brush we would not want to change much about it at all.
Do you have an older brush available to compare? Feel free to email a photo across to me.
Yes, I'll send you pics. The older brush I have has a more dense amount of bristles. To me it looks like there's 50% less bristles on the newer brush.
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Many many many thanks
Kindest regards Nigel.
Your very, very welcome Nigel
Darran
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Oh by the way - did your staff get out today Nigel ?
Darran
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No not today
Thank you Darren ever so much
Kindest regards Nigel. XX
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As long as your looking after them Nigel
Very best wishes to you
Darran
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Again I thank you Darren for you’re words of wisdom I am at a loss without you.
The kindest regards lots of love Nigel. Xx
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We’ve had issues with em . Just today another broke . Hassle fixing it or replacing it . Over engineered crap . Love your response tho . Spend some more money with us to fix it . I bet no one ever complained about the brass ones .
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I like how they sit into the brush compared to other manufacturer however they are easily damaged if hit directly onto the capsule. As has been said earlier one of mine is coming out at nearly quarter to 1 let alone 10 to 2 ;D ;D
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I’ve never had a problem with those jets.
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I would estimate that across the six of us we've had around twenty five or thirty of these break before we found out about and bought the close-coupled assemblies. At a fiver a pair that's a chunk of financial damage.
We don't use valves. Instead the jet hose catches on something (twig, branch, door handle) and pulls the black centre out of the capsule. They aren't held in properly. The metal tangs holding the two elements together just bend and release under any pressure then they won't reassemble without leaking. The solution I've come up with finally is to buy replacement O rings (the originals tend to go missing as the jet is pulled apart) and to araldite the centre back into the grey surround. Frankly they need a redesign as they simply aren't robust enough.
I normally flog my old brushes but they have all been cannibalised for spare parts after breakages so they are unsaleable.
The close-coupled hose assembly has resolved the problem mostly (though I still managed to pull one in two on a twig the other day) but it seems ridiculous to have to buy new equipment to fix a defective part.
Vin
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I would estimate that across the six of us we've had around twenty five or thirty of these break before we found out about and bought the close-coupled assemblies. At a fiver a pair that's a chunk of financial damage.
We don't use valves. Instead the jet hose catches on something (twig, branch, door handle) and pulls the black centre out of the capsule. They aren't held in properly. The metal tangs holding the two elements together just bend and release under any pressure then they won't reassemble without leaking. The solution I've come up with finally is to buy replacement O rings (the originals tend to go missing as the jet is pulled apart) and to araldite the centre back into the grey surround. Frankly they need a redesign as they simply aren't robust enough.
I normally flog my old brushes but they have all been cannibalised for spare parts after breakages so they are unsaleable.
The close-coupled hose assembly has resolved the problem mostly (though I still managed to pull one in two on a twig the other day) but it seems ridiculous to have to buy new equipment to fix a defective part.
Vin
Hi Vin - always good to get your input :)
I think the point is that 98% of our customers do not find the need to buy the close coupled assemblies as they have no issues with the jets as they are and do not get any failures. We have in excess of 50,000 brush heads in current use with this system fitted now and generally they are preferred by customers that contact us.
For the few that do have repetitive problems the close coupled hose assembly seems to cure it as well as providing a brush head option that is less likely to catch in use - which some find to be the main benefit. Once the close coupled adapters have been bought they should last for many years and can be swapped from brush to brush so hopefully the cost will be spread out over a long time :)
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I would estimate that across the six of us we've had around twenty five or thirty of these break before we found out about and bought the close-coupled assemblies. At a fiver a pair that's a chunk of financial damage.
We don't use valves. Instead the jet hose catches on something (twig, branch, door handle) and pulls the black centre out of the capsule. They aren't held in properly. The metal tangs holding the two elements together just bend and release under any pressure then they won't reassemble without leaking. The solution I've come up with finally is to buy replacement O rings (the originals tend to go missing as the jet is pulled apart) and to araldite the centre back into the grey surround. Frankly they need a redesign as they simply aren't robust enough.
I normally flog my old brushes but they have all been cannibalised for spare parts after breakages so they are unsaleable.
The close-coupled hose assembly has resolved the problem mostly (though I still managed to pull one in two on a twig the other day) but it seems ridiculous to have to buy new equipment to fix a defective part.
Vin
I certainly wouldn't have lost 25 to 30 before I came up with a solution!
I haven't lost one - prevention is better than cure.
I've posted two solutions on here.
http://www.cleanitup.co.uk/smf/index.php?action=dlattach;topic=220546.0;attach=42818;image
http://www.cleanitup.co.uk/smf/index.php?action=dlattach;topic=220546.0;attach=42823;image
Each takes about 5 minutes.
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That reminds me when my tumble dryer arrives tomorrow I will have to customise it so it can do the job it was bought for. ::)roll
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I dunno what you’re all on about. Work fine unless you catch the tube on a handle or similar. I much prefer the close coupled system anyway. It’s so much more compact & doesn’t catch. You just need to cut the tube to the correct length & if using a univalve make sure your o clip or similar is in the correct place. I have loads of spare jets anyway as the brushes only last 2 or 3 months. I keep the jets, the quick loq female socket & the close coupled assembly & transfer to the new brush.
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Reading this I would wager almost all these breakages have been done by employees because after all they couldn’t give a 💩 about equipment.
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So why change from the brass ones . I can only assume gardiners must have got hundreds of complaints about the brass ones . , to go to the trouble and expense of changing em .
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So you can have one brush and a choice of jets,I know it’s rocket science isn’t it 🤣🤣🤣
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So you can have one brush and a choice of jets,I know it’s rocket science isn’t it 🤣🤣🤣
I’ve not had a single problem with the jet capsules, but by the same token, I’ve never ever needed to change jets. Ever.
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Some fit looser than others but even if they are not tight and you don’t need the tool to take them out I’ve still not had a problem with them.
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I also have had 4 x capsules breaking in recent weeks , I also became very irritated when asked by paige to take 3 separate pictures of the brush in different positions to prove i was worthy for a replacement. Again I too have spent thousands with gardiner over the years and the geststapo like approach from your staff alex was quite insulting. I signed off with saying if u wanna charge me then charge me but all I'm doing is flagging a substandard bit of kit and I expect my loyalty as a customer over the years would be respected and a few substandard plastic jets would be replaced without an interview process. Gardiners poles and brushes are top quality best on the market by far but these jets and your staff response to this issue is a chunk in your armour. Sorry to say
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I did get replacements in the end and the vibe was very much "we will do it for you just this once , good will gesture" etc etc. The opposite of how I expected my complaint to be dealt with.
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I also have had 4 x capsules breaking in recent weeks , I also became very irritated when asked by paige to take 3 separate pictures of the brush in different positions to prove i was worthy for a replacement. Again I too have spent thousands with gardiner over the years and the geststapo like approach from your staff alex was quite insulting. I signed off with saying if u wanna charge me then charge me but all I'm doing is flagging a substandard bit of kit and I expect my loyalty as a customer over the years would be respected and a few substandard plastic jets would be replaced without an interview process. Gardiners poles and brushes are top quality best on the market by far but these jets and your staff response to this issue is a chunk in your armour. Sorry to say
c'mon grow a pair ! do you think Gardiner staff know you personally ? you sound like a wingy customer who thinks your only existane is to clean their house and no one else.
so you had to take a picture, oh dear me - gardeners surely have the right to view the problem ?
Darran
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Ive broke one jet capsule since they first came out(where the hose goes in)...been fine since....
One advantage of having these capsules I've found is it's easier to unblock a jet hose that happens to me from time to time....
God knows what some of you are doing to them to break so many!(as I'm heavy handed!).....😄
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I also have had 4 x capsules breaking in recent weeks , I also became very irritated when asked by paige to take 3 separate pictures of the brush in different positions to prove i was worthy for a replacement. Again I too have spent thousands with gardiner over the years and the geststapo like approach from your staff alex was quite insulting. I signed off with saying if u wanna charge me then charge me but all I'm doing is flagging a substandard bit of kit and I expect my loyalty as a customer over the years would be respected and a few substandard plastic jets would be replaced without an interview process. Gardiners poles and brushes are top quality best on the market by far but these jets and your staff response to this issue is a chunk in your armour. Sorry to say
Hi Rogue Trader
I was aware that you had become quite irritated when asked for some photos - our intention when asking for the photos is not to see if you are 'worthy of replacements'. You had already been told that we were going to replace these for you - the reason for the photos is so that we could look at your setup so that we could best advise you moving forward. Photos are so much easier to understand than a description - these days most people take many photos a day on the phone so it is usually very easy to receive photos from them.
I had already reviewed all of the communication between yourself and the staff member as I do with many Customer Service interactions and I really do not think that there was anything 'Gestapo like' about the staff members tone or communication wording - however she had been asked by me to to ask you for specific photos - so she was doing her job :) If you knew this Customer Service Team member then you would know that she is the polar opposite of being 'Gestapo like' :D
Our aim is not to keep selling you replacements jets but rather assist so that your setup works long term and the jets should out last the brush for your staff. We take personal interest in each product we sell and each customer we sell it to, so when something fails we like to try and understand why and how.
I am sorry that in this case the request for photos has irritated you to the degree it has - our intention is to help, not annoy.
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i get worn out with the effort of complaining. until there is a better product on the market i'll stick with gardiners
i put in an order last week, had to order replacement jets that cost me about £20 but i didn't complain so i guess i'm counted as one of the 99% of happy customers you talk about Alex?
i have used gardiners for 10 years now and know what i am ordering and what i'm getting. so i carry on using them, buying a new pole or a new brush isn't exciting for me so i just want something that i know fits together easily
its a shame that the brushes i bought off you 5 years ago were better and didn't have 'jet capsules' that break on us and need replacing and the hassle and cost that entails.
we have the jet capsules break in normal use, with the 'correct' setup
just frustrates me you try and tell us these are an improvement for the user, when in truth they are just an improvement to your business... i assume thats because you can make a single brush head and charge people for variations of jets
i can understand them in that context. but i'm not a mug. they definitely aren't an improvement for me and my business
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i get worn out with the effort of complaining. until there is a better product on the market i'll stick with gardiners
i put in an order last week, had to order replacement jets that cost me about £20 but i didn't complain so i guess i'm counted as one of the 99% of happy customers you talk about Alex?
i have used gardiners for 10 years now and know what i am ordering and what i'm getting. so i carry on using them, buying a new pole or a new brush isn't exciting for me so i just want something that i know fits together easily
its a shame that the brushes i bought off you 5 years ago were better and didn't have 'jet capsules' that break on us and need replacing and the hassle and cost that entails.
we have the jet capsules break in normal use, with the 'correct' setup
just frustrates me you try and tell us these are an improvement for the user, when in truth they are just an improvement to your business... i assume thats because you can make a single brush head and charge people for variations of jets
i can understand them in that context. but i'm not a mug. they definitely aren't an improvement for me and my business
Ok, I’m also a longtime customer of Gardiners. And I’m gonna step in here & stick up for their 1st class customer service that is second to none. Alex is too polite & helpful & runs too good a business to say it so I’m going to. If you don’t like one or some of their products then go elsewhere. It’s a free country. Setups are interchangeable. Don’t like the brush or jets? Bottom line, don’t buy them. I’m sure they’ll manage without your custom! You sound like many a window cleaner’s wingy customer. The ones we all tend to want rid of.
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You can’t please all of the people all of the time,I’ve got a new extreme coming today at about 2 o’clock 🤣🤣🤣🤣🤣
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I will hang it on the wall above my V4 thermopure another piece of 🖼 Art. 👌
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I loved the jet capsules a great move forward IMO - but then I was fitting fan jets to brushes long before these came about - Gardiners have ALWAYS been 1st class on service and the bonus here is you get Alex pop on threads as well.
I don't use Gardiner brushes anymore - the guys prefer streamline and these also have removable jets (direct system) again they don't break.
Just as an information point - I'm trialling several sill brushes - some I have to mod - unfortunately the gardeners sill brushes have those silly tuffs sticking out side ways - if you do one thats more like the x-line and streamline sills I'd some tomorrow ;)
Darran
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I certainly wouldn't have lost 25 to 30 before I came up with a solution!
I haven't lost one - prevention is better than cure.
I've posted two solutions on here.
http://www.cleanitup.co.uk/smf/index.php?action=dlattach;topic=220546.0;attach=42818;image
http://www.cleanitup.co.uk/smf/index.php?action=dlattach;topic=220546.0;attach=42823;image
Each takes about 5 minutes.
Six franchisees losing thirty capsules over about six or nine months isn't the end of the world.
And we haven't complained because it IS a trickle of breakages. We just buy spare capsules with new brushes. I'm sure we're not the only ones not to bother reporting it. However, it does show that the capsules aren't strong enough if they pull part in normal usage. All it needs is a better fix than the easy bend metal tabs that currently hold the parts together.
We've fixed the problem with close coupled connectors and Araldite, thanks.
Vin
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i get worn out with the effort of complaining. until there is a better product on the market i'll stick with gardiners
i put in an order last week, had to order replacement jets that cost me about £20 but i didn't complain so i guess i'm counted as one of the 99% of happy customers you talk about Alex?
i have used gardiners for 10 years now and know what i am ordering and what i'm getting. so i carry on using them, buying a new pole or a new brush isn't exciting for me so i just want something that i know fits together easily
its a shame that the brushes i bought off you 5 years ago were better and didn't have 'jet capsules' that break on us and need replacing and the hassle and cost that entails.
we have the jet capsules break in normal use, with the 'correct' setup
just frustrates me you try and tell us these are an improvement for the user, when in truth they are just an improvement to your business... i assume thats because you can make a single brush head and charge people for variations of jets
i can understand them in that context. but i'm not a mug. they definitely aren't an improvement for me and my business
Ok, I’m also a longtime customer of Gardiners. And I’m gonna step in here & stick up for their 1st class customer service that is second to none. Alex is too polite & helpful & runs too good a business to say it so I’m going to. If you don’t like one or some of their products then go elsewhere. It’s a free country. Setups are interchangeable. Don’t like the brush or jets? Bottom line, don’t buy them. I’m sure they’ll manage without your custom! You sound like many a window cleaner’s wingy customer. The ones we all tend to want rid of.
Not a whingey customer no. I do moan on here about them though ;D
This is a window cleaning forum and so it’s quite reasonable to voice my opinion on here about a product for window cleaning
I’m one of those customers who sticks with you and carries on paying for years. But is not happy with some changes.
So if someone comes along and offers a better product I’ll Switch.. and then their windy says on here... “ I don’t know why they switched.. I’ve been a loyal window cleaner for years etc etc “
At the moment there aren’t there so I carry on spending with them as they re still the best option
And yes they do offer good customer service and some great products.
I just don’t like these jets ;D
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Gardiners are the best. That is why I equip all my cleaners with their poles and brushes. However these jets are not up to the dizzy heights that the rest of the gardiner products have attained. Victims of their own success maybe. But yes I was irritated to have to take pictures of a known weak product , wasnt convenient for me to meet the cleaner to dig around in their van to find broken brush and picture it , then fir paige to tell me that the specific pictures I took were not correct all for a measly plastic jet or 4. I was indeed very irritated. Growing a pair is not really the point.
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Tho upon reflection I probably over-reacted. Apologies to Paige from me pls Alex. I will bite my tongue in future and just buy additional jets with each purchase.
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Tho upon reflection I probably over-reacted. Apologies to Paige from me pls Alex. I will bite my tongue in future and just buy additional jets with each purchase.
I expect Paige (who vas only obeying zer orders) has turned her interrogation lamp off and goose-stepped home by now RT. ;D
In all seriousness I have always found Gardiner's staff incredibly professional and I am sure they get that from the top down. If Alex says Paige is the polar opposite of Gestapo-like then I believe him.
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They are the most professional supplier no doubt about that whatsoever.