Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Soupy on June 11, 2020, 11:39:47 am

Title: Grippa tank customer service
Post by: Soupy on June 11, 2020, 11:39:47 am
Are they any good?
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 11, 2020, 11:55:03 am
Over promise and under deliver.
Title: Re: Grippa tank customer service
Post by: Smudger on June 11, 2020, 12:38:28 pm
good and bad like most companies - I rarely use them as they don't keep a lot stock so you can be waiting a while for the bits

Darran
Title: Re: Grippa tank customer service
Post by: zesty on June 11, 2020, 12:50:53 pm
My experience wasn’t good, but many on here have had great experience with them.

Title: Re: Grippa tank customer service
Post by: Jonny 87 on June 11, 2020, 01:11:44 pm
Never a problem with them.

Oliver is always very accessible. The gear is top notch in my opinion.
Title: Re: Grippa tank customer service
Post by: Soupy on June 11, 2020, 01:14:45 pm
Never a problem with them.

Oliver is always very accessible. The gear is top notch in my opinion.

To be fair I just spoke to Oliver who agreed to sort my problem. Happy with that.
Title: Re: Grippa tank customer service
Post by: deeege on June 11, 2020, 02:18:14 pm
Good products but wasn’t worth the hassle of all the emails and correspondence let alone the 6 months wait.
Title: Re: Grippa tank customer service
Post by: ROBERT GEDDES on June 11, 2020, 03:36:25 pm
NO
Title: Re: Grippa tank customer service
Post by: ROBERT GEDDES on June 11, 2020, 03:39:54 pm
NO it was that bad I stopped my order and went to pure freedom and got what I ordered
In about a week waited six months plus and that was waiting for a refund as well
Title: Re: Grippa tank customer service
Post by: Ascjim on June 11, 2020, 04:51:41 pm
They are really nice people but they act bigger and better then they really are.

They don't keep much stock and a normal wait is 2 weeks.

They don't know much about what they are selling.

They are constantly sending me the wrong items (1 out of 4 is incorrect).

A couple of times they sent me the wrong items and refused to take them back or give me a refund.

My goal was to use GrippaTank as little as possible. So I just ordered poles and gutter heads. Now, Alex Gardiner has told me they are going to start selling the gutter poles and heads themselves.  I'm so happy, such a relief.
Title: Re: Grippa tank customer service
Post by: NWH on June 11, 2020, 05:28:23 pm
Saying that they don’t have the knowledge is simply not true,when it comes to fitting systems etc I’ve had first hand experience of watching them work and they know there stuff inside out.
Maybe the problem is with who you are ordering from on the phone,the actual fitters and Oliver you can’t fault with knowledge.
Title: Re: Grippa tank customer service
Post by: harleyman on June 11, 2020, 06:09:40 pm
So why on earth  dose he not get rid of the dead wood it is costing him bussines.  Or train the staff.
Title: Re: Grippa tank customer service
Post by: dazmond on June 11, 2020, 06:15:50 pm
personally they were great with me....their customer service was spot on....even giving me a courtesy vehicle so i could carry on working while they fixed the fuel problem on my heater...it was a 340 mile round trip for them though....but really it should of been checked before i drove back home from their workshop on the day of fitting....

oliver has now made changes...if your having a diesel heater fitted they require your van for 2 days now not one day to do the relevant checks and make sure everything is fine....

ill get my diesel heater serviced at grippatank when it gets to around  5 years old.....its a nice drive down there and a lovely part of the country...both me and the missus loved cambridge so ill drag her along with me next time too.... :)
Title: Re: Grippa tank customer service
Post by: dazmond on June 11, 2020, 06:19:58 pm
They are really nice people but they act bigger and better then they really are.

They don't keep much stock and a normal wait is 2 weeks.

They don't know much about what they are selling.

They are constantly sending me the wrong items (1 out of 4 is incorrect).

A couple of times they sent me the wrong items and refused to take them back or give me a refund.

My goal was to use GrippaTank as little as possible. So I just ordered poles and gutter heads. Now, Alex Gardiner has told me they are going to start selling the gutter poles and heads themselves.  I'm so happy, such a relief.

i agree to a certain extent.....they are great at fitting systems though.....im not sure their online ordering and website is up to scratch but there are plenty of other companies to use for ordering other things......
Title: Re: Grippa tank customer service
Post by: NWH on June 11, 2020, 06:55:46 pm
If I was having a system fitted it would be by them as I say they know every nut and bolt when it comes to building them,he replies to his emails every time I’ve sent one Oliver that is.
Title: Re: Grippa tank customer service
Post by: Bungle on June 11, 2020, 07:06:38 pm
If I was having a system fitted it would be by them as I say they know every nut and bolt when it comes to building them,he replies to his emails every time I’ve sent one Oliver that is.

They know every nut and bolt? It might help if they actually tightened said nuts and bolts up before sending out a £300 reel. I’ve dealt with them twice and both times my order has been incomplete or defective.  I need a magnifying glass to read the website. I won’t be using them again in a hurry. Nice enough people, but god knows what they employ to deal with the orders?
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 11, 2020, 07:33:14 pm
Glad it wasn’t just me then.  ;D

Worst customer service I’ve ever had. No stock, sent wrong stuff and take an age to refund. 
Title: Re: Grippa tank customer service
Post by: Dave Willis on June 11, 2020, 07:40:13 pm
Sounds like the grippatank installations are their main business whilst the shop seems a bit of a sideline?
Shame Gardiners ditched the resin/ro supply from their business, always great to deal with.
Title: Re: Grippa tank customer service
Post by: NWH on June 11, 2020, 08:50:59 pm
The bloke I’ve seen that fits the Pure Freedom systems looks like an old boy 🤣🤣🤣🤣🤣,he talks about there system like it’s something NASA would build lol.
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 12, 2020, 07:22:29 am
The bloke I’ve seen that fits the Pure Freedom systems looks like an old boy 🤣🤣🤣🤣🤣,he talks about there system like it’s something NASA would build lol.
I can't fault Pure Freedom. I've got 5 vans fitted with their systems and never had any issue at all with service or product.  It's not rocket science!  ;)

Gardiner's spot on too.
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 10:31:01 am
Bit more complicated when you start fitting diesel heaters socket in the side of the van etc,they know there stuff Grippa do.
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 12, 2020, 11:36:35 am
Bit more complicated when you start fitting diesel heaters socket in the side of the van etc,they know there stuff Grippa do.
Pure Freedom do that too. I leave heated systems for the one man bands though. No way they can be justified when you're running a proper business.  ;D
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 12:20:43 pm
Running a proper business having 5-10 blokes and ending up at the end of the day with probably less than double to yourself at the end of the month than me any others like me  🤣🤣,yeah but I run a proper business what happens if I can’t work blah blah blah lol. You feel good you think you run a “proper” business,m8 at the end of the day it’s what you’ve got in you’re pocket that counts you can have all the vans and blokes and all the S**T that goes with that it means  nout only to your ego 🤣🤣. 
Spoke to a bloke the other day do you know I sold 2 million quids worth of stock I had to get out the way of his chest lol,a friend of his came up to me and said yeah once in a blue moon that and his margin is 0.5% 🤣🤣🤣🤣🤣 another shuttlecock 🏸 cash is king 👍
This job on the whole is one of the worst for getting reliable people pay high pay low it means nothing,people view it as a hobbie that pays for a weekends drinking Tuesday Wednesday Thursday that’ll do me see ya Tuesday 🤣🤣🤣.
Title: Re: Grippa tank customer service
Post by: Splash & dash on June 12, 2020, 12:29:04 pm
Bit more complicated when you start fitting diesel heaters socket in the side of the van etc,they know there stuff Grippa do.
Pure Freedom do that too. I leave heated systems for the one man bands though. No way they can be justified when you're running a proper business.  ;D




Lol what a load of rubbish I have diesel hot systems in all my vans  with staff makes a huge difference to time and quality of work .
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 01:17:35 pm
He leaves the heated systems to the 1-2 man bands coz he knows it’s a S**T load more money to kit all vans out with em when his profits are tight anyway lol,these days there’s more to employing than 5-10 years ago.
I can honesty say pay me 200k pre tax to employe 5-10 blokes and you could keep it and that’s the gods honest,I wouldn’t want all that S**T I’ll do what I’m doing thanks for now lol 🤣🤣.
Title: Re: Grippa tank customer service
Post by: P @ F on June 12, 2020, 01:54:46 pm
I had 1 bloke and 2 vans and that soon put me off , the biz turned into a stress filled money pit !
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 12, 2020, 03:23:21 pm
Jeez, you lot are easy prey.  ;D
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 03:59:06 pm
Yeah easy prey more like you are talking S***E 😂,makes me laugh so called big boys multiple vans blah blah it’s how much each one takes that’s the proof in the pudding.
I could divvy my round up into 2-3 next week and say I’ve got 3 vans out because of the value of each job it means nothing it’s how much you take 1 man 2 man 10 men it’s all irrelevant,like I say give me 200k a year pre tax to look after 5-10 vans and I’ll turn you down 🤣🤣🤣🤣🤣
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 04:06:02 pm
Have a bloke out working for on his own pay for his van-equipment-petrol-wages-insurance-holiday-sick-water and that’s not everything,X that by 1-10 😂. I’ve just worked that puzzle out and it spelt ball ache-hassle-waste of time grey hair 10’years earlier than its due,and you know what happened after all that the bloke decided that he’d go back to working on his own or have 1 bloke with him or just the 1 out on his own so he could get his sanity back 🤣🤣🤣🤣
Title: Re: Grippa tank customer service
Post by: Smudger on June 12, 2020, 04:08:25 pm
I think you lost your sanity a long time ago.... ???

Darran
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 04:15:51 pm
Lol you show me a man with multiple vans out on the road that tells you he has a stress free existence and I’ll show you a liar,people shouldn’t knock 1 man bands or 2 man bands if they delved a little deeper they may find they are better off than Charlie big balls with a fleet of vans.
20% margin on a million pound I work that out at 200,000 Vat and 40% Tax what’s that 90 odd grand in your pocket 🤣🤣🤣 do me a favour I’ll stick to my diesel heater and rich Mrs 🤣🤣🤣👌
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 12, 2020, 04:26:07 pm
Lol you show me a man with multiple vans out on the road that tells you he has a stress free existence and I’ll show you a liar,people shouldn’t knock 1 man bands or 2 man bands if they delved a little deeper they may find they are better off than Charlie big balls with a fleet of vans.
20% margin on a million pound I work that out at 200,000 Vat and 40% Tax what’s that 90 odd grand in your pocket 🤣🤣🤣 do me a favour I’ll stick to my diesel heater and rich Mrs 🤣🤣🤣👌
It is stressful, but one man on his own can be stressful too.

The point is that I can retire and have a business providing a nice income.
Title: Re: Grippa tank customer service
Post by: Stoots on June 12, 2020, 04:32:30 pm
I think it's where do you want your stress.

I've had 1 man out in his own van and I've worked 2 man and of course solo.

All of them can be stressfull, I hated having a guy out in his own, he never hit target and all the extra work and admin on top of being out myself all day was too much hassle.

2 in a van was easier but then you are still stuck with someone all day, awkward when you need a dump. Not just that but it's not efficient at times and of course they would ring in sick and leave you trying to do 40 jobs on your own.

Being solo is cool, for about 3 days a week. Problem with solo is it gets boring and knackering when you are busting a gut 5 days a week. It's not sustainable to work flat out all the time an inevitably you slack off.

I don't particularly like any way of working, it's all work at the end of the day.
Title: Re: Grippa tank customer service
Post by: Dave Willis on June 12, 2020, 04:41:39 pm
 ;D ;D ;D ;D ;D ;D ;D ;D ;D
NWH are you on speed?
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 05:50:51 pm
Makes me laugh Dave I’ve got 5-10 vans out on the road lol load of toilet m8 it means nout,1 person with Elmlea cream work could carve up their round and make it into work that they could easily put 2 blokes out on money wise.
Sit down and work out what you end up with if you’ve got 8-10 staff out cleaning windows and admin staff incl I reckon a lot would be surprised and that’s why it’s not happening all over the place,some have got multiple vans it means as I say nothing they are a big businessman in there heads if I was to class myself as a big businessman or a Charlie big balls I’d want to reaping more than 100-150k a year,they shouldn’t look down at the smaller operation when you look at the Net numbers and I have done 5-10 verses 2-3 is not worth the huge extra stress.
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 05:55:33 pm
But we must wait for someone to say yeah but I run a business 🤣🤣🤣,funny how the Taxman thinks I’m running one then when he wants his pound of flesh out of me if I ain’t running one. 👍
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 12, 2020, 07:31:30 pm
Are you a teen NWH? I was only yanking your chain.  ;D
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 07:47:30 pm
Don’t yank my chain then lol  when it comes to window cleaning and numbers I’m no fool,multiple vans or not I know what can be done and what can’t be and because someone says you don’t run a business there’s only a couple of you means nothing.
I’ve got 4/5 vans m8 I’m Mr window cleaning heard it all before seen em years later scaled back down to just a few of em and 2 of them are in 1 van 🤣,don’t believe the hype.
Title: Re: Grippa tank customer service
Post by: KS Cleaning on June 12, 2020, 07:50:27 pm
Yeah easy prey more like you are talking S***E 😂,makes me laugh so called big boys multiple vans blah blah it’s how much each one takes that’s the proof in the pudding.
I could divvy my round up into 2-3 next week and say I’ve got 3 vans out because of the value of each job it means nothing it’s how much you take 1 man 2 man 10 men it’s all irrelevant,like I say give me 200k a year pre tax to look after 5-10 vans and I’ll turn you down 🤣🤣🤣🤣🤣
This is quite funny😂    You yourself on many occasions have tried to be the Billy big time, I earn this and I earn that, I won’t clean this and I won’t clean that, I clean this big house and that big house etc etc. Well it seems that you get your knickers in a bit of a twist when an even bigger Billy big time comes along😂😂😂🤣🤣🤣
Title: Re: Grippa tank customer service
Post by: Richard iSparkle on June 12, 2020, 09:18:15 pm
its not about your turnover, or your amount of staff, or customers, or vans.

all you need to ask is does YOUR business provide you with the income YOU need and the lifestyle YOU want.

the answer for this is different for all of us. so the ideal business is different for all of us.

no point in having 8 vans and small profit, when you could have 1 van and similar profit.

the trick is to grow your business for the right size for you. this won't be the same for everyone
Title: Re: Grippa tank customer service
Post by: ֍Winp®oClean֍ on June 12, 2020, 09:35:56 pm
It would seem someone is struggling to accept there are others on here with even bigger balls, who can successfully deal with staff and the day to day running of a business, earn more money and still operate like normal, rational adults!!🤔😆
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 09:59:46 pm
Complete nonsense this is my point entirely you tell me what a so called big boy with 5-10 employees is earning Net forget all the I run it as a proper business blah blah blah,I want to know what sort of money we are talking here because like I say I know window cleaning and I know what numbers can be done.
If you have a number of employees etc and premises you’ll obviously have large bills for the above reasons,I think I know the kind of pre tax profit the business owner is making forget all the I put the money back into the business to build it rubbish,what’s the Net for the owner after Tax.
I’m talking about domestic window cleaning here not cleaning the gherkin.
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 10:07:17 pm
It would seem someone is struggling to accept there are others on here with even bigger balls, who can successfully deal with staff and the day to day running of a business, earn more money and still operate like normal, rational adults!!🤔😆
That’s the thing I don’t think you earn more than the bloke with cream work on his own +1,even if you’ve a number of employees it means nout.
Let’s say you were to earn 50 grand more than that bloke before Tax add in hassle at work and away from it who’s winning,when you sit down and crunch the numbers with the crap all you are left with is someone who just looks successful.
Title: Re: Grippa tank customer service
Post by: Dave Willis on June 12, 2020, 10:39:02 pm
So, are Grippatank any good?
Title: Re: Grippa tank customer service
Post by: Smudger on June 12, 2020, 10:53:19 pm
Nigel loves to make it about himself doesn't he.....


Darran
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 11:27:16 pm
Yeah the old so called big boys retreat 🤣I would  love to see some Net numbers from em lol.
Title: Re: Grippa tank customer service
Post by: NWH on June 12, 2020, 11:28:38 pm
150-175 pre Tax profit no better off than a good so called 1 man banjo 🤣🤣🤣🤣.
Title: Re: Grippa tank customer service
Post by: KS Cleaning on June 12, 2020, 11:52:07 pm
Yeah the old so called big boys retreat 🤣I would  love to see some Net numbers from em lol.
Aye but some of these big boys will be sitting on their swivel chair in their office whilst your sweatin yer baws off doin the inside windows of a big house in the leafy suburbs🤣
Title: Re: Grippa tank customer service
Post by: AuRavelling79 on June 12, 2020, 11:54:00 pm
Yeah the old so called big boys retreat 🤣I would  love to see some Net numbers from em lol.
Aye but some of these big boys will be sitting on their swivel chair in their office whilst your sweatin yer baws off doin the inside windows of a big house in the leafy suburbs🤣

Oh Gawd! Don't start him off again.  ;D ;D ;D
Title: Re: Grippa tank customer service
Post by: Mike Burd on June 13, 2020, 05:59:11 am
Yeah the old so called big boys retreat 🤣I would  love to see some Net numbers from em lol.
Aye but some of these big boys will be sitting on their swivel chair in their office whilst your sweatin yer baws off doin the inside windows of a big house in the leafy suburbs🤣
That's actually a good point. I bought myself a lovely office chair last year. £700 it cost. But I send my vans out without hot water and crank up reels that are falling apart. They share winter gloves.  It's about comfort and priorities. Mine!  ;D
Title: Re: Grippa tank customer service
Post by: Smudger on June 13, 2020, 07:44:50 am
I'm more than happy to comply with your request Nigel - not that I consider myself any superior to anyone else but you go first - post your details - Trading name - turn over - net profit etc...

It will be interesting as at times you do t appear (despite your boasting) to even afford to buy brushes on a regular basis....

Darran
Title: Re: Grippa tank customer service
Post by: deeege on June 13, 2020, 08:13:48 am
I'm more than happy to comply with your request Nigel - not that I consider myself any superior to anyone else but you go first - post your details - Trading name - turn over - net profit etc...

It will be interesting as at times you do t appear (despite your boasting) to even afford to buy brushes on a regular basis....

Darran

0% chance he does that. Same reason as why he wouldn’t discuss why he didn’t apply for the (free) self employed grant. Fellas obviously a cash in hand cowboy scraping by.
Title: Re: Grippa tank customer service
Post by: Soupy on June 13, 2020, 08:31:54 am
Blah blah blah.

Anyway, grippatank seemed to have sorted out my issue.

Thanks for the input.