Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Evan on April 28, 2020, 06:07:49 pm
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Is it just me or do others get customers that say..”it’s going to rain tomorrow can you come back and do it another day” absolutely drives me mad!! How can people be so stupid! What if I clean it on a bone dry day then it rains the next day..it’s just ridiculous!!
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British people say no more
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Used to get it now and again but not any more they are all ex customers anyone like that is an instant dump
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Timewasters
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I had one the other day say don't bother with the windows as no one will be coming around to look at them :D
Dumped!!
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She may just be thinking she is doing you a favour not asking you to work in the rain, and thats she is happy to wait.
Just educate them.
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Is it just me or do others get customers that say..”it’s going to rain tomorrow can you come back and do it another day” absolutely drives me mad!! How can people be so stupid! What if I clean it on a bone dry day then it rains the next day..it’s just ridiculous!!
every customer who has ever said that to me in the last 27 years have been dumped.....not had one for years now......
i will skip a job at the request of the customer for no reason whatsoever at the moment during this pandemic but ive only had a handful in the last 5 weeks.......
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What difference does it make if a customer doesn't want to waste their money because its gonna rain just charge extra next clean and when they ask why tell them they are alot muckier than their neighbours because they stopped you last clean they will soon get the message
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What difference does it make if a customer doesn't want to waste their money because its gonna rain just charge extra next clean and when they ask why tell them they are alot muckier than their neighbours because they stopped you last clean they will soon get the message
its makes a lot of difference because i work in the rain too...like i did today......and will be tomorrow.....
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What difference does it make if a customer doesn't want to waste their money because its gonna rain just charge extra next clean and when they ask why tell them they are alot muckier than their neighbours because they stopped you last clean they will soon get the message
Why is it a waste of money? ;D
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Make most of it dasmond i used to work in all weather s, now im older i struggle few hours in rain or any other weather knocks me for six
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Sorry to say this guys but you cant dictate cleaning customers windows in rain their house their money ,had it in past cleaned someone s windows straight away started raining customer came up to me and said well that was a waste of time and cancelled, bit petty you canceling because they wont have them done in rain omg
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Sorry to say this guys but you cant dictate cleaning customers windows in rain their house their money ,had it in past cleaned someone s windows straight away started raining customer came up to me and said well that was a waste of time and cancelled, bit petty you canceling because they wont have them done in rain omg
It’s up to the customer who they choose to have clean there windows We always explain we work in all weather if they hesitate I suggest they find someone else , if they say they dont want them doing as it’s raining, looks like it’s going to rain I remind them of the original verbal contract we work in all weathers , if they still don’t want them doing they are dumped , I have had a few like this over the years then they have the check to phone and ask when we are coming I take great delight in telling them we won’t be returning and explain why , we never take a customer back that has been dumped there are plenty of good customers out there so why bother with these time wasters .
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To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.
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Sorry to say this guys but you cant dictate cleaning customers windows in rain their house their money ,had it in past cleaned someone s windows straight away started raining customer came up to me and said well that was a waste of time and cancelled, bit petty you canceling because they wont have them done in rain omg
Yes you can. Set it out when you take them on. If they later play you up remind them what you agreed. If they still think they can dictate terms after that then part ways.
I can't believe the nonsense some window cleaners tolerate from uneducated or cantankerous customers.
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I have several that don't like it done in the rain. It can be annoying if it's only a very light rain but them having that attitude doesn't lead to me dropping them. If the rain is heavy I can't always work anyway depending on the job as I'm a hybrid of WFP and traditional and sometimes certain windows can be very difficult to clean in the traditional way in bad weather. Leaded windows in particular spring to mind.
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Alot of customers will agree to anything just to get on your books i have been in game 36 years and never dropped customers over petty little things like if you dont have them done in rain then throw teddy out of cot n drop them, most of my customers dont care about what weather s like but you always get the odd few that dont like it and most of them are the good customers so wouldn't drop them for that wow
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I don't work in the rain and will dump any customer that expects me to.
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To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.
Nobodies that bothered about their windows being cleaned.
Get a bloody life ::)roll
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I’ve never had anyone actually cancel as such, but occasionally it’s started raining while I’ve been doing them.
A few customers have chattingly said “well isn’t that typical of the British weather!” And I’ve agreed, but I’ve always thrown the comment in that it isn’t the rain that makes windows dirty, it’s the wind.
I think it makes them feel a bit better, like they’ve not wasted their money.
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I’ve never had anyone actually cancel as such, but occasionally it’s started raining while I’ve been doing them.
A few customers have chattingly said “well isn’t that typical of the British weather!” And I’ve agreed, but I’ve always thrown the comment in that it isn’t the rain that makes windows dirty, it’s the wind.
I think it makes them feel a bit better, like they’ve not wasted their money.
Bit of a bugger next time you're there and it's windy though.
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I 'll only clean in very light rain I can't be botherd explaining .
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Make most of it dasmond i used to work in all weather s, now im older i struggle few hours in rain or any other weather knocks me for six
I know 2 trad guys in their 70s and they both still work in the rain!one of them has been window cleaning since he was 18!he s retiring soon though at the age of 77....
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To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.
Nobodies that bothered about their windows being cleaned.
Get a bloody life ::)roll
Sorry to disagree soupy but some customers ARE BOTHERED!esp if they've got bird muck on upper windows.....and the customers who ask where you ve been when your one day later on your normal schedule! ;D
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To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.
Nobodies that bothered about their windows being cleaned.
Get a bloody life ::)roll
Sorry to disagree soupy but some customers ARE BOTHERED!esp if they've got bird muck on upper windows.....and the customers who ask where you ve been when your one day later on your normal schedule! ;D
Huh?
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To them it may seem a waste of money,if someone was to say is it worth doing them today it’s drizzling or it’s going to rain,say ok but it won’t be for another 6 weeks they soon change there mind.
Nobodies that bothered about their windows being cleaned.
Get a bloody life ::)roll
Sorry to disagree soupy but some customers ARE BOTHERED!esp if they've got bird muck on upper windows.....and the customers who ask where you ve been when your one day later on your normal schedule! ;D
Utter balls.
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Alot of customers will agree to anything just to get on your books i have been in game 36 years and never dropped customers over petty little things like if you dont have them done in rain then throw teddy out of cot n drop them, most of my customers dont care about what weather s like but you always get the odd few that dont like it and most of them are the good customers so wouldn't drop them for that wow
Good for you.
For me it's not toy-throwing it's running my business on my agreed terms. Politely, reasonably, fairly but firmly. I would rather weed out the types "that would agree to anything to get on your books" at the start rather than let uneducated and demanding customers onto my round.
By your accepting "you always get the odd few that don't like it" and describing "most of them" as "good customers" just shows that you and I have differing views of what constitutes a good customer.
Meanwhile in my world I turn up and expect to clean as agreed. At the end of the day I complete my scheduled work on my terms with no "skips" "gaps" or "not today thank you's".
I certainly don't expect you to change after 36 years, but I do hope that other window cleaners set out their stall early on in their careers more to their own benefit as they may have 36 years work ahead of them and will have to live with the consequences.