Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Beezer on March 21, 2020, 04:14:30 pm

Title: Any thoughts regarding customers who give access through house or garage to rear
Post by: Beezer on March 21, 2020, 04:14:30 pm
Naturally dont want to put ourselves or customers at risk.Any thoughts?
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: dazmond on March 21, 2020, 04:40:06 pm
Just clean the fronts if your (or the customers) worried......personally I'd try and clean them as I normally  would....
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: lee_dewing on March 21, 2020, 04:48:05 pm
Front only 🤔

Half of something, better than nothing

Sorry Beezer not what you want to 👂 hear

Did that for elderly couple
Friday
Offered him front only or miss a go

He looked worried when I knocked
Stood well back from door way

Younger customers maybe less concerned

Too be honest I would not want to be going through people’s houses at the
Moment

Going through their garage not so bad as long as you keep distance from customer but you could say touching doors, door handles

Wash hands, don’t touch face

I’ve hand the odd cup of tea of customers last week which is stupid

I think I’ll still except and pour them away when their not looking 🤔🦠

Don’t want to offend people,
a real pickle we find ourselves in

But imagine being a self employed black cabbie or Minnie cab driver

Also heard a dog walking service company completely switched off by customers
Obviously customers at home working now or don’t want people coming in and out of their houses

We will be effected but hopefully not by all our customers at once

More people at home to see us so possible one offs maybe

Now p.a.y.e people a bit more reassured maybe we won’t get hit as hard as others

It’s an unknown

Stay well and busy Beezer👍 🏃🦠

Ps.  I would not offer up front to miss cleans unless an elderly customer

But would have to grin and bear any knock backs
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: lee_dewing on March 21, 2020, 04:49:05 pm
I waffles too long and Daz beat me to it 😁
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: Richard Groves on March 21, 2020, 04:53:25 pm
It wouldn't sit well with me, in fact I've cancelled 3 myself for that very reason. 2 of them were elderly. It may sound like I'm being dramatic but I keep questioning  why Italy has been hit so bad. I think a lot more will be learned about this virus in the coming months but myself, I wouldn't want to jeopardise anyones health be it a loved one or customer.
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: Soupy on March 21, 2020, 05:24:45 pm
Here's my policy.

Coronavirus Policy


Following guidance from the government we have taken the following steps to help safeguard our staff and our customers:


Obviously this situation is developing rapidly and we will take whatever steps required of us, but for the time being it is business as usual (as usual as possible in the circumstances).

If you have any concerns please feel free to contact me over the phone or via email


Stay safe.


Stuart Souter

Feel free to nick it if you want.
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: jay moley on March 21, 2020, 05:26:05 pm
Burn their house down.

Wash your hands after.
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: Simon Trapani on March 21, 2020, 06:54:38 pm
Here’s my policy: Dump!
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: Stoots on March 21, 2020, 09:32:44 pm
Yeh get rid of them and find a less awkward job.

Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: SB Cleaning on March 22, 2020, 09:26:21 am
I stopped taking on jobs like that years ago.
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: dazmond on March 22, 2020, 10:05:40 am
I'm gonna fill a spray bottle with Milton's sterilising fluid for door handles next week for the paranoid customers......👍 :)
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: Richard Groves on March 22, 2020, 10:13:51 am
I'm gonna fill a spray bottle with Milton's sterilising fluid for door handles next week for the paranoid customers......👍 :)
Well, I hope you bought some already  👌😷
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: Slacky on March 22, 2020, 10:16:54 am
I have a mix of 1% bleach in the van. Soap and Dettol ;)
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: Mr B shine on March 22, 2020, 10:47:14 am
Personally I'm no longer going into  customers houses.
 I'm also not giving change out and asking customers to leave the money down somewhere,  if they don't have the right amount I will square up with them at a later date.

 I'm not willing to put others at risk for a few quid.
Title: Re: Any thoughts regarding customers who give access through house or garage to rear
Post by: rb4no on March 22, 2020, 02:20:04 pm
I'm not going through houses anymore or doing indoors work. I've also got one of the Clover disinfectants that come in 5 litre drums, they dilute right down and smell good. Telling customers i'll be disinfecting front and rear doors and touch points etc free of charge. Of course those surfaces are only as clean as the last person who touched them but at least it shows I'm taking this seriously and being professional etc...