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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: WGB on November 20, 2019, 04:44:19 pm

Title: Putting prices up 30-40%
Post by: WGB on November 20, 2019, 04:44:19 pm
Hi all
Ill be putting my prices up next march april by 30-40%, yes i know its quite a bit. So my £9-£10 3 bed semi will become £12 or £15 depending on frequency. Was just wondering had any one eles any experience with a big price rise?
Title: Re: Putting prices up 30-40%
Post by: hank jr on November 20, 2019, 04:49:06 pm
Hi all
Ill be putting my prices up next march april by 30-40%, yes i know its quite a bit. So my £9-£10 3 bed semi will become £12 or £15 depending on frequency. Was just wondering had any one eles any experience with a big price rise?

I will be putting mine up in March too. Haven't had an increase in years.

I was thinking between £2 -£3 extra per house.

I do know a few greedy window cleaners who put there prices up too much and lost half of there round!

I don't know about you but I'd hate to have to go crawling back with lower prices after putting them up.
Title: Re: Putting prices up 30-40%
Post by: dazmond on November 20, 2019, 06:11:36 pm
Hi all
Ill be putting my prices up next march april by 30-40%, yes i know its quite a bit. So my £9-£10 3 bed semi will become £12 or £15 depending on frequency. Was just wondering had any one eles any experience with a big price rise?

ive put some prices up a fiver before now and will be doing again at the same time as you but these are £40+ longer frequency jobs....ive never had a refusal/cancellation....

most of my smaller,cheaper 4 weekly jobs will be going up a quid....personally if your putting them up £3-£5 i think youll be losing quite a few...theres no way i would do it mate!
Title: Re: Putting prices up 30-40%
Post by: deeege on November 20, 2019, 07:37:51 pm
I’ve just put 10 jobs up by £3 or £4. It’s a round I bought about 10 years ago and the first price increase these customers have had 😬. Prices have gone from £10-£12 upto £13-£16. No cancellations yet and I’d be surprised if I got any tbh.
Title: Re: Putting prices up 30-40%
Post by: nathankaye on November 20, 2019, 08:07:21 pm
It depends upon the duration since your last price increase.
A while back now, either last year or year b4 (cant recall as so much has happened since then and ive lost track of time) I hiked all my lower priced jobs up.  I spent years getting better priced work and had the mentality that collectively I was happy with the income from all the work.  Then i realised there was huge differences of my old prices to that of my later jobs and so I had no choice really. 
Yet this long period of time meant I conditioned them to the lower prices.  Some went up more than 50 % in some places.
Yet because of the increase and the great prices I have in expanding areas, it meant that I could afford to loose X amount of customers.
In the end, I only lost a handful if that.

Therefore, if they appreciate your work n regular service and they know a price increase should have been on the cards for a while. They will stay with you.
Title: Re: Putting prices up 30-40%
Post by: WGB on November 20, 2019, 08:37:52 pm
I put my prices up about 3 years ago but was lower priced jobs on my round and 2 years before i did the same, some of my work got it both times, but this time i will be putting over 800 jobs up on the one go. 2 thrids are every 5 weeks and the rest are every 10 weeks, if i lost 20-30% of my work could deal with that as wouldn't be that hard to rebuild.
Title: Re: Putting prices up 30-40%
Post by: david mark on November 20, 2019, 09:15:36 pm
I put my prices up every 2 years by £1 going well till new window cleaners starting up and charging much lower prices take my customers
Title: Re: Putting prices up 30-40%
Post by: Stoots on November 20, 2019, 10:21:13 pm
Good luck with it.

I just put up most of mine by a quid and lost 4-5.

That's a big hike, depends how many you can afford to lose.

If probably do it in batches. Try 50 to start with and see how many cancel.

Title: Re: Putting prices up 30-40%
Post by: NWH on November 20, 2019, 10:58:46 pm
Welcome to the dole que lol.
Title: Re: Putting prices up 30-40%
Post by: Pete Thompson on November 20, 2019, 11:32:47 pm
Personally I would just go for it,  but with an important detail...

Don't just put a note in saying "The price will now be £14, Thanks, WINDOW CLEANER"

With such a large increase, you really have to give them more information to get them on-side.  Give people a reasonable explanation and they will support you.

In my experience, people are willing to pay way more than is generally thought.  I have wacked prices up because I hated doing the job and they still happily paid.  (EG price rise from £12 to £24).

Once I made a typo when texting a customer with a price, I put £29 instead of £19.  I only realised my mistake when the payment came from her for £29. 

I quoted one house on the end of a row for £40, the customer said "yes, that's fine". When I came to actually do the house, I had made a mistake, I had included next door as well (I thought it was all one house) but I continued to do that small house for £40 for years until I moved out of the area.

Was this a rip-off? NO! I offered to do the job at a price, and the customer accepted.  I then went on to perform the service to a high standard absolutely regularly as promised.  No-one was ripped off.

So the moral of the story is... charge a good price.  People are willing to pay for good service.

An underpriced customer is no use to you.  It is simply taking up time that could be spent doing a well priced customer.
Title: Re: Putting prices up 30-40%
Post by: nathankaye on November 20, 2019, 11:39:31 pm
As above, and you can afford to take your time and work less.  The added advantage is that you get to enjoy your job.
Title: Re: Putting prices up 30-40%
Post by: Soupy on November 21, 2019, 05:38:01 am
Even if you lost 30-40% of your work, you'll be no worse off, just more time on your hands.

Sometimes you just gotta do what you just gotta do.
Title: Re: Putting prices up 30-40%
Post by: dazmond on November 21, 2019, 08:13:32 am
i ve picked up jobs before now because their last window cleaner tried to hike the price up £3 or £4,normally this is because they dont clean many jobs in the area so have to factor in travel time to their next job....if you have the vast majority of work in an area you dont have to be as expensive to make your hourly rate.....
Title: Re: Putting prices up 30-40%
Post by: Dave Willis on November 21, 2019, 11:45:33 am
Odd thing is ..... Nathan still can’t get a full round and talks more than he works.

Sensible pricing and do a good job simples!
No advertising no canvassing no worries.
Title: Re: Putting prices up 30-40%
Post by: Forum Admin on November 21, 2019, 12:03:22 pm
It's certainly a good idea to put prices up, with  10% inflation since 2014 you would be 10% worse off if no increases in this period for an example. If you increase prices sensibly and relatively it certainly pays and is worthwhile and remember losing customers isn't always losing overall. Just for an example you may lose 20% in profits from lost customers but gain 20%  in profits from the rise giving you 20% more time, so you're working less hours for the same amount giving you more time for profit growths.......
Title: Re: Putting prices up 30-40%
Post by: nathankaye on November 21, 2019, 12:48:59 pm
Odd thing is ..... Nathan still can’t get a full round and talks more than he works.

Sensible pricing and do a good job simples!
No advertising no canvassing no worries.

😂😂😁

Hhhmmmm  maybe its true, maybe it isnt!   I knock off at half 3 each day or b4 if family needs come first.   I now work monday to friday, where in the past I would finish some weeks by end of wednesday or thursday and have a long wknd off.
Now I just get a full week off at the end of a month. I can either fill this with pressure washing or soft washing jobs or simply enjoy a week off. 
My rounds are as full as I need them to be and i can enjoy little breaks between jobs because im not chasing my tail with too many jobs and from sounds of it on here, not many jobs at lower prices to need to fill my waking life with work.

Yep, I think I have it quite nice. The only downside is making silly mistakes with oil and the van  ;D ;D

(Added edit.....   all the hard work is done the night before.  So my customers get a text and unlock the gates before i come. As they had a text, i dont need to faff about posting notes or invoices and since the vast majority pay via direct debit, im not wasting any time collecting.  So its simply a case of banging them out and enjoying breaks that i give myself. Ohhh and some nice coffees in between as well   ;D ;D)
Title: Re: Putting prices up 30-40%
Post by: nathankaye on November 21, 2019, 01:48:29 pm
Cheers, n hope all have a good day at work 😁

(http://www.cleanitup.co.uk/smf/1574344107_Screenshot_20191121-134723_Gallery.jpg)
Title: Re: Putting prices up 30-40%
Post by: Forum Admin on November 21, 2019, 03:17:03 pm
Fair play to you Nathan you can't beat a festive Costa! It's certainly about balance and making sure you're not balls to the wall all the time; a simple Costa stop can make all the difference to a day keeping you happy.
Title: Re: Putting prices up 30-40%
Post by: swanson on November 21, 2019, 03:38:43 pm
I thought you was moving to Scotland.
Title: Re: Putting prices up 30-40%
Post by: nathankaye on November 21, 2019, 04:27:28 pm
I thought you was moving to Scotland.

Weve hit quite a number of brick walls on those plans and so bringing about changes in other areas instead.  Though we will continue to visit scotland on every opportunity to do so.
Some friends last month managed to use a camper van and went touring the very highlands of scotlands. Something im very keen to do, away from the peak tourism times.
Title: Re: Putting prices up 30-40%
Post by: NWH on November 21, 2019, 08:10:57 pm
The worst coffee available on the high street awful taste,it tastes like rejected over roasted beans.
Title: Re: Putting prices up 30-40%
Post by: nathankaye on November 22, 2019, 12:17:29 am
The worst coffee available on the high street awful taste,it tastes like rejected over roasted beans.

Personally I like subways' coffees the best. On 2 rounds of mine, I have "subway" close by and on my other rounds its costa from costa machine in petrol station.
Ideally I need to buy time out to do my own flask n pack up b4 work, but that would mean getting up an extra half hr or so in a morning. Considering my sleep pattern is roughly 3 - 4 hrs sleep, i dont want to do that 🤔
Title: Re: Putting prices up 30-40%
Post by: WGB on November 22, 2019, 01:42:14 pm
Thanks for the replys guys. Definitely  putting them up 2-3 quid at least
Title: Re: Putting prices up 30-40%
Post by: AuRavelling79 on November 22, 2019, 02:38:58 pm
The worst coffee available on the high street awful taste,it tastes like rejected over roasted beans.

Personally I like subways' coffees the best. On 2 rounds of mine, I have "subway" close by and on my other rounds its costa from costa machine in petrol station.
Ideally I need to buy time out to do my own flask n pack up b4 work, but that would mean getting up an extra half hr or so in a morning. Considering my sleep pattern is roughly 3 - 4 hrs sleep, i dont want to do that 🤔

Couple of bread rolls and filling, pack of crisps, piece of fruit and a cake bar or two. Sorted. Make a flask on the day boiling the water and milk as you prepare the rolls. 10 minutes tops.

Compare that with finding a greggs and paying £3 to £5 x 15 a month = £50 saved for a couple of Dazmondesque meals.
Title: Re: Putting prices up 30-40%
Post by: johnny bravo on November 24, 2019, 06:22:10 pm
believe it or not, I added some with a 50p rise.      out of 40 houses in same area 1 has  cancelled.   so from £7  to £7.50.       Hope they ask me to re clean  in a few months .    a Big fat NO  thankyou, I want reliable customers all year round
Title: Re: Putting prices up 30-40%
Post by: GeorgeP on November 25, 2019, 12:07:01 pm
Depending on your round, I would suggest if putting up 30-40%, it may be worth staggering the increase,
Title: Re: Putting prices up 30-40%
Post by: nathankaye on November 25, 2019, 12:18:02 pm
Why do people bother with percentage increases??
Is it a way of trying to convince a customer that it isnt that much?  For instance, muchbof my work in a particular area is £15 upwards. So a 10% increase would be £1.50 but i dont mess about with  50p's and so i would simply raise by £2.
Yet people could potentially moan at the amount regardless if i break it down to a percentage increase or not!   The customer just wants to know the final.price they are paying and they will ultimately decide if its justified and continue or not
Title: Re: Putting prices up 30-40%
Post by: dazmond on November 25, 2019, 06:04:34 pm
even on my cheap estate work i was earning £45+ an hour today,these jobs are £8-£12.....im gonna put them up  £1 next april but no way would i risk a £3 or £4 rise......if you clean 4 an hour thats a £12-£16 an hour extra....mine will be £4-£6 an hour extra which i think is a fair rise.....

each to their own but i dont think your customers will be happy with such a large increase.......
Title: Re: Putting prices up 30-40%
Post by: dazmond on November 25, 2019, 06:06:31 pm
believe it or not, I added some with a 50p rise.      out of 40 houses in same area 1 has  cancelled.   so from £7  to £7.50.       Hope they ask me to re clean  in a few months .    a Big fat NO  thankyou, I want reliable customers all year round

i never put jobs up by 50p anymore...always a quid.....its not the 1990s anymore mate...... ;D
Title: Re: Putting prices up 30-40%
Post by: dazmond on November 25, 2019, 06:08:22 pm
one of the old trad guys i know puts his prices up in 20p increments!.... ::)roll ;D