Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: The Jester of Wibbly on October 08, 2019, 05:59:21 pm

Title: Hmmmm
Post by: The Jester of Wibbly on October 08, 2019, 05:59:21 pm
Just had one cancel as he said he has just purchased a pressure washer to clean his own 3 story property with...

Can't be bothered trying to retain  8)
Title: Re: Hmmmm
Post by: Plankton on October 08, 2019, 07:04:08 pm
First time ever I'm gutted about losing at customer, it's my favourite house in the area (style wise). It's recently been bought for around £1m and only cleaned it twice. The wife emailed to cancel with "immediate effect" so I replied with was there something wrong with the windows which she replied no they were fine ???
Anyway picked one up 2 hours later 2 doors down :)
Title: Re: Hmmmm
Post by: NWH on October 08, 2019, 07:36:40 pm
We all lose the odd job now and again regardless of how well you clean them it’s part and parcel of the job,for whatever reason it does grate on you  a bit especially if there’s not really a reason given at the time.
Title: Re: Hmmmm
Post by: windowswashed on October 08, 2019, 08:56:15 pm
Trouble with big posh houses is  a lot of them don't advertise through estate agents as you normally find an advert in the  country life glossy region brochures.  You might be lucky and get the new owners when they move in, worth a call to introduce yourself to them.
Title: Re: Hmmmm
Post by: Windy Miller on October 08, 2019, 09:11:50 pm
A pressure washer haha, you'll probably get a call to come back soon!
Title: Re: Hmmmm
Post by: NWH on October 08, 2019, 09:30:50 pm
The majority of the time with the bigger houses you’ll still keep them,a lot of the time they leave a list of people that do work on the house.  If they have only moved a short distance that’s when you can lose jobs like that as they’ll bring there other WC with them but if they have come from distance they’ll keep you on.
Title: Re: Hmmmm
Post by: Plankton on October 08, 2019, 10:33:40 pm
One round the corner went for 1.2m last year, had to turn them down this week as I knew the private gates were going to p me off. I wondered if it had anything to do with the cancellation today, who knows.
Title: Re: Hmmmm
Post by: Small but perfectley formed on October 09, 2019, 06:39:59 am
Probabley got someone cheaper  doing it Trad ;D
Title: Re: Hmmmm
Post by: The Jester of Wibbly on October 09, 2019, 06:57:34 am
Probabley got someone cheaper  doing it Trad ;D

Yep.  The Butler  ;D
Title: Re: Hmmmm
Post by: James Styles on October 09, 2019, 01:15:43 pm
I sent texts out yesterday evening, woke up today to a text reply from one customer at 7ish in the morning just simply saying “I don’t want them doing anymore thanks”  ::)roll
Title: Re: Hmmmm
Post by: dazmond on October 09, 2019, 02:12:47 pm
One round the corner went for 1.2m last year, had to turn them down this week as I knew the private gates were going to p me off. I wondered if it had anything to do with the cancellation today, who knows.

we should never take any of our jobs for granted....no jobs last forever.....sometimes it could be the price or they dont like the look of you with a new owner/tenant.....who knows? ;D

did you not ask them for the gate code?
Title: Re: Hmmmm
Post by: Plankton on October 09, 2019, 06:24:44 pm
Didn't bother as I'd been fcjed about last year at the same house! All be it different owners.
Stupid thing is the new one has a gate but they'll leave it open for me. Two sides to my face :-[