Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: The Jester of Wibbly on May 21, 2019, 06:52:34 pm
-
Toying with the idea of giving all new customers a welcome pack when joining.
An opportunity into providing info on how I operate, what happens if gate is left locked after notification. When it rains etc.
Maybe throw in a mug and and pen or something.
Anyone else do this? Or is it a waste of time?
-
nope.....ive got a new job to price up tomorrow(5 bed house)a walk up from this morning....ill simply give her a price,frequency and payment method and a text notification for gate access the night before....ive already given her a business card and i now have her mobile number.thats it.....
no need for the extra faff,stationary.....etc.....free pens?......really?not for me........ ;D
-
Yep, I've done this for a while now and i receive good feedback as well.
I leave a magnetised business card which has all the services I offer on it. When I was running out of them, I asked the wife ifi should do pens instead. She said she hates it when you get a naff pen from companies and so I decided to stick with the magnets.
(http://www.cleanitup.co.uk/smf/1558461720_IMG_20190515_213830_644.jpg)
-
I always enjoy receiving my free Gardeners pen ;D
-
Yep, I've done this for a while now and i receive good feedback as well.
I leave a magnetised business card which has all the services I offer on it. When I was running out of them, I asked the wife ifi should do pens instead. She said she hates it when you get a naff pen from companies and so I decided to stick with the magnets.
(http://www.cleanitup.co.uk/smf/1558461720_IMG_20190515_213830_644.jpg)
What a load of needless waffle ::)roll
-
i never mention cleaning in the rain to a new customer and just turn up whatever the weather....
-
personally i think customers are not arsed about "welcome" packs.......they just want a trustworthy window cleaner who turns up regularly,does a good job and charges a fair price and offers various payment methods,thats it.....
-
Keep it simple - it's only window cleaning not rocket science.
-
This is something I have been meaning to do for years but not got around to , I was going to do a small brochure type of thing with all the services we offer with before and after pictures , all I have done so far is a letter to all our management companies we do work for explaining all our services , I think it’s a very good idear as we have picked up a lot of gutter vac work from it and Ime sure if it was laid out well could provide a lot more work from existing customers .
-
i think its a good idea if your into add on jobs and commercial.i can see it bringing in extra work.......and makes you look more professional but for most of us who are mainly domestic window cleaners who only want to clean the odd add on job for existing customers interspersed with our regular rounds then i think its overkill....
-
Can you imagine a one off or messer smugly drinking out of one of your mugs as you clean next door? >:(
-
I have several takes on it, the first being that it sets the mind set of the customer that you are running a legit business. It's not for beer money or dole money etc and you therefore have set your stall out straight away.
They may read it, they may not, but you can always refer back to it if need be., ie locked gates and why you've charged what you have for instance.
It's another notch to being/having a professional touch about it. Like I said prior, I get positive feedback from it as well.
Don't over complicate it, we're only window lockers! Haha, the way we talk on here, are we only window licker 😂😂
But seriously, I take pride in being my own boss and running my own company for x number of years. Yes do a good job for a fair price and many won't care other than that, but I like to go that little bit further and give that little bit extra.
If we are just window licker then does it matter if we debate the use of hot water or cold or which brush does that little bit better etc etc or which pump to use or jets etc etc, when at the end ofthe day the customer doesn't give a flying uck as long as the window is clean, so why do ones care if its a scruff in trackie bottoms, beer can in hand, fAg in the other as long as he turns up every 4wks n they can see outthe window ;D
-
Yep, I've done this for a while now and i receive good feedback as well.
I leave a magnetised business card which has all the services I offer on it. When I was running out of them, I asked the wife ifi should do pens instead. She said she hates it when you get a naff pen from companies and so I decided to stick with the magnets.
(http://www.cleanitup.co.uk/smf/1558461720_IMG_20190515_213830_644.jpg)
What a load of needless waffle ::)roll
Cheers for the effort n great input into the thread
-
I give out an 8 page booklet on the company, how it runs , q&a and how we clean windows.
I mainly done it as wanted all my franchisees to sing from the same hymn sheet.
I’ve never had a customer turn round and say that’s pointless or waffle. The booklet usually gets handed out round friends and family as well.
When you’re doing 50-100 new cleans a week a simple booklet to give to the customer saves loads of time and unnecessary phone calls.
I’m re designing the booklet now and that will be V2. We’ve given out around 3200 booklets but we have around 2000 customers.
-
I once put a note through the door of a customer saying st some point in the future, not to be specified, I might make my way round to their gaff to brush the glass in their windows.
I’ve had fantastic feedback, they even asked if i could do their Mums place. Who happened to be dead at the time; but hey, works work, dont knock it.
-
Yes I've done this.
I only did it for work that I had canvassed for me though, ones I hadn't spoke to myself when signing up just to make everything clear.
For anyone else I just explain to them when signing up.
-
i never mention cleaning in the rain to a new customer and just turn up whatever the weather....
This is the best way, if anyone queries me cleaning in the rain now I make out as if it's a strange question, "what I always clean in the rain I thought everyone knew you can clean in the rain with water fed pole, sorry I just assumed you knew" that makes them think oh yeh I must be the thick one not keeping up with the times.
Act confident about it not apologetic and they will just accept it. Or lump it.
-
I once put a note through the door of a customer saying st some point in the future, not to be specified, I might make my way round to their gaff to brush the glass in their windows.
I’ve had fantastic feedback, they even asked if i could do their Mums place. Who happened to be dead at the time; but hey, works work, dont knock it.
I don't know who's posts I look most forward to, yours with the constant sarcasm or dry cleans! Think it's a draw to be honest
-
I give the welcome pack to all new customers, regardless of how they became new customers.
The info on the sheet isn't apologetic for working in the rain, it quite simply states that I do. It gets it out the way, with the rest of your terms and conditions. It's also written, so it's a reminder if need be. How many times are you told something and it goes in one ear n the other. So too when we speak to new clients lol.
-
Can’t understand why all you marketing experts are still looking for work and giving out leaflets. I haven’t had to look for work for eleven years now. Never done a welcome pack in my life.
-
Can’t understand why all you marketing experts are still looking for work and giving out leaflets. I haven’t had to look for work for eleven years now. Never done a welcome pack in my life.
i agree dave........most of my new work comes from walk ups,word of mouth and recommendations,best type of jobs to add to my round usually.a steady trickle throughout the year......i even get customers from other WCs who pass my number on occasionally too because their too busy or the job isnt in their area....
-
Nathan, why haven’t you got a full round yet?
-
When someone signs up with me, I give them a fridge to put their fridge magnets on.
-
Nathan, why haven’t you got a full round yet?
Don't you guys get bored of the same work? I've been at this for years and I've had the same rounds for years. Therefore I've been expanding into new areas and soon be selling of an old round to make way for the new.
Also don't you guys take on any new work which is more beneficial than some old work, as in still replace the dross. Not that it's bad work or low priced, it just freshens up the rounds. In addition I don't work five days a week every week of the month like on the other threads, that would be extremely tiring and boring. I leave a week free for the add on jobs like soft washing or pressure washing.
Can’t understand why all you marketing experts are still looking for work and giving out leaflets. I haven’t had to look for work for eleven years now. Never done a welcome pack in my life.
Doesn't mean it's always actively looking for work either. Walk ups or recommendations, it makes no difference to how I get a new customer, but each new customer will get a welcome pack regardless.
-
Well I guess a welcome pack is good for marketing add on jobs and gives you a professional look.
Same reasons why we have logo printed uniforms or a sign written van. Even those who have a full round uses the above too.
-
Yep I do get bored but it’s easy money. Never have to look for work though which is a bonus. Don’t spend anything on marketing, leaflets or even logo’d polo shirts. Has to be the simplest, easiest way to make a living with a guaranteed income provided health stands up.
No need for crappy add ons either 🙂
-
Honest opinion:
No one cares. All they want is for you to clean their windows, this is a trivial matter to most people.
The last thing they want is a welcome pack that’ll go straight in the bin.
All they need it your email/phone/website info.
Think about it, if you weren’t a window cleaner, but had a window cleaner yourself, would you care about a welcome pack? 90% of people would say no.
Customers don’t care how the method works, what pure water does, how’s it all done etc etc. They just want clean windows.
There are some window cleaners who love to over complicate everything. In doing this, they just create a cringing mess.
It’s basically a waste of time and paper 📝
😎
As for add ons - just tell them your services, or have the add ons written on your ‘windows cleaned today’ leaflets.
-
Yep I do get bored but it’s easy money. Never have to look for work though which is a bonus. Don’t spend anything on marketing, leaflets or even logo’d polo shirts. Has to be the simplest, easiest way to make a living with a guaranteed income provided health stands up.
No need for crappy add ons either 🙂
Some add ons I don't really actively seek, but I do enjoy pressure washing, it's quite therapeutic I find. Not only this, but you get a wadd of money as soon as the job is done. No collecting, no processing payments, just simply paid for a job well done.
Same for render cleaning, it's a break from the norm and a break is as good as a rest
-
I give out a welcome sausage to all my female customers.
-
Yep I do get bored but it’s easy money. Never have to look for work though which is a bonus. Don’t spend anything on marketing, leaflets or even logo’d polo shirts. Has to be the simplest, easiest way to make a living with a guaranteed income provided health stands up.
No need for crappy add ons either 🙂
The big difference Dave is you just get on and do the job, hence no need to keep inventing gimmicks or excuses - these are just distractions from actually getting out there and getting a full round sorted - different if your genuinely expanding and taking on staff etc.. but a 'welcome pack' sounds like your embarking on a 5 day course for personal enlightenment - KISS - your window cleaning or exterior cleaning end of
Darran
-
Nathan, why haven’t you got a full round yet?
Don't you guys get bored of the same work? I've been at this for years and I've had the same rounds for years. Therefore I've been expanding into new areas and soon be selling of an old round to make way for the new.
Also don't you guys take on any new work which is more beneficial than some old work, as in still replace the dross. Not that it's bad work or low priced, it just freshens up the rounds. In addition I don't work five days a week every week of the month like on the other threads, that would be extremely tiring and boring. I leave a week free for the add on jobs like soft washing or pressure washing.
Can’t understand why all you marketing experts are still looking for work and giving out leaflets. I haven’t had to look for work for eleven years now. Never done a welcome pack in my life.
Doesn't mean it's always actively looking for work either. Walk ups or recommendations, it makes no difference to how I get a new customer, but each new customer will get a welcome pack regardless.
WTF???
-
Nathan, why haven’t you got a full round yet?
Don't you guys get bored of the same work? I've been at this for years and I've had the same rounds for years. Therefore I've been expanding into new areas and soon be selling of an old round to make way for the new.
Also don't you guys take on any new work which is more beneficial than some old work, as in still replace the dross. Not that it's bad work or low priced, it just freshens up the rounds. In addition I don't work five days a week every week of the month like on the other threads, that would be extremely tiring and boring. I leave a week free for the add on jobs like soft washing or pressure washing.
Can’t understand why all you marketing experts are still looking for work and giving out leaflets. I haven’t had to look for work for eleven years now. Never done a welcome pack in my life.
Doesn't mean it's always actively looking for work either. Walk ups or recommendations, it makes no difference to how I get a new customer, but each new customer will get a welcome pack regardless.
WTF???
You keep plodding on doing the same old same old. I like to freshen things up, a spring clean so to speak.
Besides, I might be doing this on a bigger scale if we take the bigger plunge and move from the area altogether.
-
Nathan, why haven’t you got a full round yet?
Don't you guys get bored of the same work? I've been at this for years and I've had the same rounds for years. Therefore I've been expanding into new areas and soon be selling of an old round to make way for the new.
Also don't you guys take on any new work which is more beneficial than some old work, as in still replace the dross. Not that it's bad work or low priced, it just freshens up the rounds. In addition I don't work five days a week every week of the month like on the other threads, that would be extremely tiring and boring. I leave a week free for the add on jobs like soft washing or pressure washing.
Can’t understand why all you marketing experts are still looking for work and giving out leaflets. I haven’t had to look for work for eleven years now. Never done a welcome pack in my life.
Doesn't mean it's always actively looking for work either. Walk ups or recommendations, it makes no difference to how I get a new customer, but each new customer will get a welcome pack regardless.
WTF???
You keep plodding on doing the same old same old. I like to freshen things up, a spring clean so to speak.
Besides, I might be doing this on a bigger scale if we take the bigger plunge and move from the area altogether.
::)roll
-
Plodding on ??? lol. I employ someone full time & I'm also full time.
We don't have dross on our books. Yes I have favourite jobs & ones I'm not so keen on due to hose runs etc but anything that I really didn't like got dumped long ago. Have never felt like dumping whole areas though. Everything is priced accordingly. If I think a new job is gonna be a right pita (mid terrace, 1st floor flat etc etc) I just tell them from the off that it's not something we'd be looking to take on.
Oh and no, I've never felt the need for welcome packs, Just a business card & maybe a method statement for residential.
-
To be clear, it's not dumping an whole area because it's pita work. It's just changing things around to make it more interesting than doing the same houses, month by month or even 8 weekly.
After 16yrs (officially as sole trader) its time for a change of area. Yes the pitaj obs got weeded out along time ago. I just fancy a change of area.
Obviously anyone who's been doing this for some time, simply won't take on pita work to begin with and that's true even if your building a new round up in a different area.
.
.
.
Seems like welcome packs in any way shape or form, are causing a divide in opinion. A little like the hot or cold water debate I suppose lol
-
To be clear, it's not dumping an whole area because it's pita work. It's just changing things around to make it more interesting than doing the same houses, month by month or even 8 weekly.
After 16yrs (officially as sole trader) its time for a change of area. Yes the pitaj obs got weeded out along time ago. I just fancy a change of area.
Obviously anyone who's been doing this for some time, simply won't take on pita work to begin with and that's true even if your building a new round up in a different area.
So in addition, you still take on new work, be it periodically or not or even when someone moves out or dies etc. Nobody never stops taking on new work.
Ps, I wasn't trying to be offensive when I said plodding on. People an plod on with any about of employees, being content with the rounds that they have, is perhaps how I should have phrased it.
.
.
.
Seems like welcome packs in any way shape or form, are causing a divide in opinion. A little like the hot or cold water debate I suppose lol
-
To be clear, it's not dumping an whole area because it's pita work. It's just changing things around to make it more interesting than doing the same houses, month by month or even 8 weekly.
After 16yrs (officially as sole trader) its time for a change of area. Yes the pitaj obs got weeded out along time ago. I just fancy a change of area.
Obviously anyone who's been doing this for some time, simply won't take on pita work to begin with and that's true even if your building a new round up in a different area.
.
.
.
Seems like welcome packs in any way shape or form, are causing a divide in opinion. A little like the hot or cold water debate I suppose lol
This is brilliant so get rid of work that doesn't have pita customers all trained to how you work and obviously pay on time and go to a new area where you will have to p around weeding all the crap out again....couldn't make it up 😂
-
To be clear, it's not dumping an whole area because it's pita work. It's just changing things around to make it more interesting than doing the same houses, month by month or even 8 weekly.
After 16yrs (officially as sole trader) its time for a change of area. Yes the pitaj obs got weeded out along time ago. I just fancy a change of area.
Obviously anyone who's been doing this for some time, simply won't take on pita work to begin with and that's true even if your building a new round up in a different area.
.
.
.
Seems like welcome packs in any way shape or form, are causing a divide in opinion. A little like the hot or cold water debate I suppose lol
This is brilliant so get rid of work that doesn't have pita customers all trained to how you work and obviously pay on time and go to a new area where you will have to p around weeding all the crap out again....couldn't make it up 😂
Only for narrow minded people I suppose 😂😂
So for instance, the small round I'm building to replace, consists of three days work and nicely compact and a good little earner. However so far, I'm two days of work in a new area for slightly more income. So by time ived gained another full days work in this area, I can sell the other and make a return on that, as well as earning more in a new area, which also freshens up the complete round and renews my interest.
It's a win win, even If I loose some of the work.
Any ways, back to topic now guys
-
Ah so basically your just trying to replace all your underpriced stuff
-
Ah so basically your just trying to replace all your underpriced stuff
There's always the critics on here isn't there 😂😂😁
Not at all, it bought a nice sum in. But this new work fetches more. I don't need to, but I will. Yes I've made two days of work up, but these are much bigger houses in an even more affluent area with a pleasant drive to get there. Is it a full day's work though? What is a full day's work for someone? Is it 8- 5 // 9- 5 // 9-3 or something else altogether? So no one can presume to know all or any details other than whats given out. But some may think it's crazy to change their work up and pointless if it's a good earner and well trained customers etc etc. We'll that's fine for them and all who want to do so.
That's not for me! You can always do better than what you are doing at any given moment of time and I'm reaping the benefits of doing so. Others choose to employ or franchise, but that isn't my cup of tea.
So for me, my welcome packs have been beneficial.
-
No not a critic really ...I just think you prat around wasting time on silly unnecessary things and just try and think of problems that are not even there. ..nothing personal. I tend to just get on with things and keep it simple gives me more time to do things out of work in my personal life.
Best of luck anyway.
-
I can see it now, 1000 mugs ordered with I Like to wonk in the rain wrote on them, save your money Nathan.
-
To be clear, it's not dumping an whole area because it's pita work. It's just changing things around to make it more interesting than doing the same houses, month by month or even 8 weekly.
After 16yrs (officially as sole trader) its time for a change of area. Yes the pitaj obs got weeded out along time ago. I just fancy a change of area.
Obviously anyone who's been doing this for some time, simply won't take on pita work to begin with and that's true even if your building a new round up in a different area.
.
.
.
Seems like welcome packs in any way shape or form, are causing a divide in opinion. A little like the hot or cold water debate I suppose lol
I’ve cleaned some of my houses/customers 27 years. I don’t feel the need for a change of area. A few years ago I decided to start taking on more work rather than turning it away. That’s when I started expanding & employing.
-
I can see it now, 1000 mugs ordered with I Like to wonk in the rain wrote on them, save your money Nathan.
;D ;D ;D
-
I can see it now, 1000 mugs ordered with I Like to wonk in the rain wrote on them, save your money Nathan.
😂😂😂
-
All Nathans customers get a mug. Can’t be helped.
-
All Nathans customers get a mug. Can’t be helped.
😂 😂