Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: wtatum on June 30, 2006, 02:30:16 pm

Title: Bad practise by w/c in south wales
Post by: wtatum on June 30, 2006, 02:30:16 pm
Hi all,

Just a quick note to inform all you trad w/c out there, i visit my grandparents in Skewen, Nr Neath south wales on a wekly basis to do small jobs for them and do a bit of cleaning for them which does include windows every 2 weeks.

I went over there yesterday and they showed me a leaflet from a WFP cleaner that stated that trad w/c is now illegal and that they are the only people who comply with the law in the area. It went on to say that homeowners are now liable if a trad w/c falls while on there premises.

Has anybody heard of this type of marketing, if they have is it just aimed towards the elderly. needless to say that i will answer the door next week when they come touting.

regards
wayne
Title: Re: Bad practise by w/c in south wales
Post by: matt on June 30, 2006, 02:47:59 pm

I went over there yesterday and they showed me a leaflet from a WFP cleaner that stated that trad w/c is now illegal and that they are the only people who comply with the law in the area. It went on to say that homeowners are now liable if a trad w/c falls while on there premises.



Ohhhhhh this old chesnut ;)  some may say the message is right, depends on how you interupt the WaH
Title: Re: Bad practise by w/c in south wales
Post by: wtatum on June 30, 2006, 02:51:44 pm
interpret or is it deliberately done as a scare tactic............ Either way it's not on.  At the end of the day it is not illegal to do trad.
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 03:21:32 pm

At the end of the day it is not illegal to do trad.


That's correct, but using ladders routinely, without considering the alternatives and with disregard to the Working at Height Directive IS illegal; whether it's being 'policed' or not.

Fact!

I'm not sure how the house owner's would stand in law if a window cleaner fell on their property and subsequently attempted to sue them, but I do know that on commercial properties the owner shares the responsibility for the way their contractors work; therefore can and have been taken to court and fined when a window cleaner has fallen from their property.

Anyway, I use both ladders and a pole; and often work 'illegally' if it suits me to do so.  I'm not saying that's right, but it's my safety and my choice.

Title: Re: Bad practise by w/c in south wales
Post by: Paul Coleman on June 30, 2006, 04:32:24 pm
interpret or is it deliberately done as a scare tactic............ Either way it's not on.  At the end of the day it is not illegal to do trad.


Under some interpretations they could be correct as I understand it.  If a customer expects a window cleaner to climb a ladder, I think that they are supposed to supply eyebolts in the wall to tie the ladder to.  In practice, a W/C is up a ladder such a short time, a window could be cleaned in less time than it takes to tie a ladder.  In the unlikely event of succesful litigation after an accident, it would probably be the public liability part of the household insurance that would pay rather than the householder.
Also, the WAHD does say that alternative methods should be considered BEFORE working at height.  If working at height is necessary, a risk assessment must be made.  Whether that risk assessment is done in the head or on paper seems to be a grey area.  I believe it must be on paper if a company has more than 5 employees but otherwise it can be in the head.  Of course, I could be wrong and often am  :)
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 04:40:59 pm
I've used a mailshot, compliments of Sahra, which basically states that some company was fined a lot of cash when a window cleaner fell from their property and ended up brain damaged.

I've heard here, that some commercial properties operate a 'no ladder rule' to protect themselves from law suits.

Like it or not, the Working at Height Directive is law.
Title: Re: Bad practise by w/c in south wales
Post by: JohnL on June 30, 2006, 05:19:19 pm
can you guys get back to the original post and not go down the same old 'yawn' arguments.

  .  .  that trad w/c is now illegal  that is the main point of this post as I read it.

that is incorrect statement as it stands, dont try and qualify it by quoting other things by saying but I've read every page and know all the regs etc etc etc - its an incorrect statement as quoted - period!

JohnL
Title: Re: Bad practise by w/c in south wales
Post by: macc on June 30, 2006, 05:34:48 pm
Hi John. Dont worry, trad is not illegal.

The one thing i think is things need to be clarified, not in volumes of books so its clear.

Macc
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 05:35:03 pm
can you guys get back to the original post and not go down the same old 'yawn' arguments.

  .  .  that trad w/c is now illegal  that is the main point of this post as I read it.

that is incorrect statement as it stands, dont try and qualify it by quoting other things by saying but I've read every page and know all the regs etc etc etc - its an incorrect statement as quoted - period!

JohnL

JohnL,

I've a copy of the Work at Height Regulations 2005 open beside me.

Read Schedule 6, Regulation 8(e) and explain to me how routinely using ladders for window cleaning is allowed?

Please pay particular attention to paragraphs 1 and 5.

Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 05:42:24 pm
can you guys get back to the original post and not go down the same old 'yawn' arguments.

  .  .  that trad w/c is now illegal  that is the main point of this post as I read it.

JohnL

Okay, I think the leaflet that was posted was a bit over the top with regards to residents being held responsible for their window cleaner's practices.

I doubt any court would ever find 'Mrs Jones' guilty for being partly responsible for her window cleaner falling because he used ladders and didn't comply with the Working at Height Directive.

The courts may, and have found different when it comes to larger commercial premises as the 'Facilities Manager' should be health and safety aware.

However, I also think the leaflet is correct by saying that routinely working from ladders to clean windows IS illegal; but I would have to read the leaflet to see how it was worded.
Title: Re: Bad practise by w/c in south wales
Post by: JohnL on June 30, 2006, 06:38:22 pm
Tosh

However, I also think the leaflet is correct by saying that routinely working from ladders to clean windows IS illegal; but I would have to read the leaflet to see how it was worded.


I am talking about the leaflet as posted and the leaflet did not say that, and I have to assume the leaflet was posted as written and you are adding words like '' routinely ''

I am not arguing the regs but no-where does it say   .  .  that trad w/c is now illegal  .  .  thats what the leaflet said and thats what I am commenting on.

Look I am not getting into an argument for the sake of it but people take words and use them for their own ends and lets face it most law and regs are based on the assumption that if its law then its up to to the individual to make themselves aware of it. That could be fun for Mrs Jones  :)

Please, all I am saying is that statement is incorrect and I would bet a £ to penny that other WFPers in that area would also challenge the statement .   .   .   they are the only people who comply with the law in the area     :)


JohnL
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 07:01:51 pm
John,

I don't want to argue either.  I do enough of that with Wor Lass! ;D

The fact is, we have a Working at Height Directive which basically states that ladders can only be used as a last resort, and then only in certain circumstances which would make routine window cleaning impracticable to use them.

Now you can view this as an assault on your human rights; it's our choice at the end of the day if we want to take risks.  Isn't it?

Or you can you use these new regulations to your advantage and get a WFP and have the 'edge' on your ladder-only competitors.

Remember also, the average bloke in the street has a gist of the working at height directive.  There's been so many stories in the media regarding working at height, it's difficult to avoid.  Stories involving £20,000 to change five light-bulbs in a church and many others regarding that 'rare specimen'; a window cleaner up a ladder!

Remember, window cleaning is a business.

Why not use the regulation to your advantage and get the edge on your ladder-only competition.



Title: Re: Bad practise by w/c in south wales
Post by: JohnL on June 30, 2006, 07:15:08 pm
from Tosh

Why not use the regulation to your advantage and get the edge on your ladder-only competition

Hey, I'm trying d**n it!     ;D   ;D   ;D 

 -  have the backpack - thanks Dave, the pole - thanks Steve, now I need a place to make water ( I live in an upstairs rented flat ) and cant find anywhere at present to make water, but I will and soon even if I have to rent something!

I only have one customer whose premises do not lend themselves to WFP out of 40+ and am really looking forward to getting going because at my age my back and legs are killing me and I see more work on the horizon - and profitable work.

regards to all my readers   ;D    ;D    ;D    ;D

JohnL
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 07:29:43 pm
( I live in an upstairs rented flat ) and cant find anywhere at present to make water, but I will and soon even if I have to rent something!JohnL

John,

The first month of using a backpack, you'll use loads of water; scrubbing the frames; worrying and rinsing loads.

Once you settle down, you'll use around three barrells per day, around 75 litres. 

I've no doubt about that, since I work with Wor Lass and clean a fair amount of houses using the backpack doing 'tops only'; generally.  I may use an extra 25 litres in the winter mind, but I need another winter's practise to find out.

I always take 100 litres out with me, but more often than not return with a full 25 litre barrel.

Why not put a post up asking if any local WFP user would supply you with pure-water?

Title: Re: Bad practise by w/c in south wales
Post by: ducky on June 30, 2006, 07:33:45 pm
tosh we do all the window cleaning in scotland for diageo we are not allowed to use ladders.on any of ther sites.can u tell me wher to get the works at hight  paper work.thanks :D
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 07:43:58 pm
tosh we do all the window cleaning in scotland for diageo we are not allowed to use ladders.on any of ther sites.can u tell me wher to get the works at hight  paper work.thanks :D

Have a look here:

http://www.hse.gov.uk/falls/index2.htm

It's the official Working at Height, Health and Safety website and there's loads of goodies there.  If you want to be health and safety compliant, you'll find everything you need to know there.

Mind you, dispite the stance I took in this post, there is a grey area concerning ladder use and when the rules are going to be enforced.

And I am not being 'holier than thou'; I use ladders if I assess the job is quicker and/or easier using them.; regardless of the rules.

Title: Re: Bad practise by w/c in south wales
Post by: Sir Squeaky on June 30, 2006, 07:52:53 pm
Piffle.

Illegal. ::)

I don't care how someone wants to read into some small print paperwork, it's perfectly legal to use ladders.

I was up a ladder in the middle of town yesterday and two coppers didn't bat an eyelid. ;)
If it was against the law I'd be told to get down.

So why not drop all this malarky until it's officially anounced on the news.
"Ladders are now banned"
"Anyone using them faces a fine"

Until I hear that (which I'm sure I won't) I'm not breaking the law.
Anyone who says otherwise is trying to make themselves feel superior for having a pole.

End of.

Rog.
Title: Re: Bad practise by w/c in south wales
Post by: poleman on June 30, 2006, 07:56:56 pm
I real don’t think this window cleaner has done him self any favors, as marketing does not work on the negative ticket, it just does not work as seen by the person that posted, people don’t like being told what to do, I have done marketing courses and have a good understanding of this. The best way is to be sublimely and make them work it for them self, the sledge hammer approach never works.     
 
Andy
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on June 30, 2006, 08:42:14 pm
Piffle.

Illegal. ::)

I don't care how someone wants to read into some small print paperwork, it's perfectly legal to use ladders.



I was up a ladder in the middle of town yesterday and two coppers didn't bat an eyelid. ;)
If it was against the law I'd be told to get down.

So why not drop all this malarky until it's officially anounced on the news.
"Ladders are now banned"
"Anyone using them faces a fine"

Until I hear that (which I'm sure I won't) I'm not breaking the law.
Anyone who says otherwise is trying to make themselves feel superior for having a pole.

End of.

Rog.

Roger, it's not small print; it's the rules.  (Groan) Okay I'll dig 'em out and start quoting.  (Groan again)  In fact no I won't, it'll involve too much typing; you'll have to read them, but I will quote one small part.

From the Working at Height Directive 2005

Quote
A portable ladder shall be prevented from slipping during use by - (a) securing the stiles at or near their uppor or lower ends; (b) an effective anti-slip or other effective stability device; or (c) any other arrangement of equivalent effectiveness.

Roger, you don't even have rubber feet on your ladders.  They've worn away to the bent aluminium.

How can you possibly comply with the rules?  The short excerpt I've typed points out how you can use ladders, but before that, it basically says ladders are a last resort after all other practical possibilities have been ruled out.

And you quote 'two coppers', who've probably got more interest in criminals or road tax evaders than in window cleaners as your 'right within the rules' to use ladders. 

They were probably 'plastic coppers' anyway; the community support ossifers who don't know their arse from their elbow.

And it has been on the news too, but you were probably watching Eastenders or Big Brother or something.

You make me larf, mate.
Title: Re: Bad practise by w/c in south wales
Post by: Sir Squeaky on June 30, 2006, 09:51:33 pm
They were probably 'plastic coppers' anyway; the community support ossifers who don't know their arse from their elbow.
Nope, proper police mate.

And it has been on the news too, but you were probably watching Eastenders or Big Brother or something.
No it hasn't.
Don't you think at least one of my 200 or so customers might have mentioned it....? ::)

It would be a main headline, and front page of the papers.
It would affect half a million people or more who use ladders.

You must have been watching some Dutch news or something on some dodgy satellite channel. ;D
Title: Re: Bad practise by w/c in south wales
Post by: D.Salkeld_Ltd on June 30, 2006, 10:26:06 pm
As already quoted - "That old chestnut!!!"

STOP ARGUEING OVER LADDERS, LAW OR POLES.  JUST GET ON WITH IT!!!!!!!!

However, my experiences:

Since going over to WFP. The local Authority Window Cleaning contractor, who has been doing the Council and Housing association offices for donkeys years, approached me and asked if I would do the tops of some of his work.  He admited that he had experienced "Hasstle" from the authorities and agreed to give WFP a try.  Weve known each other for years and get on honestly.  He has been in the business since 1968 and has no intention of purchasing WFP gear.  His son and another chap work for him and do most of the work.

Maybe there are other contractors out there who don't want to go WFP but might consider sub contracting a WFP in this way.

David
Title: Re: Bad practise by w/c in south wales
Post by: AuRavelling79 on July 01, 2006, 10:57:48 pm
You can't put the genie back in the bottle. WFP is here to stay and slowly but surely folk will have to get used to the fact.

A question I ask any prospective customer who want windows done off a ladder is "Do you want to risk having me falling off ladders on your property and being uninsured because I have chosen to go against the WAH regulations?"

And squeaky - those coppers are interested in criminal matters not in breaches of civil law. Breaking the WAHD is a civil matter not a criminal one.

Title: Re: Bad practise by w/c in south wales
Post by: beefy on July 02, 2006, 01:05:57 am
the point seems to be missed here, its not wether this or thats illegal- we will all make our own choice& i doubt anyons really gonna get done. BUT we do a good job ,were allowed to wander about peoples houses/gardens. these mugs are ripping the elderly & need sorting at least a localpaper spread to neg what their saying, 
 
Title: Re: Bad practise by w/c in south wales
Post by: DASERVICES on July 02, 2006, 07:58:13 pm

  I just received a package from the HSE regarding ladder safety, how they word
  it is it is up to you to do a risk assesment when using ladders. The way I see
  it if it not safe using the ladders then you cannot use them. On my round
  every house I do there are windows where it could be deemed as unsafe
  to use ladders even though the risk may be minimal.

  Interesting the HSE have now included can you use WFP as a list of
  directives :-

   http://www.hse.gov.uk/falls/window.htm

  Doug
Title: Re: Bad practise by w/c in south wales
Post by: robbie14000 on July 02, 2006, 08:19:30 pm
Hi guys and girls

A very interesting subject and good to hear different views.
I worked in H&S(council) for over 6 years before setting up my own cleaning company.
The laws are a very gray area and the HSE will not be drawn (as yet)on the above subject.
I use both trad and WFP depending on the job in hand.
 WFP - Difficult to pole over large ledges and crap on old wooden windows.
I still carry our regular reviews for the council and have it on good authority that traditional window cleaning will be banned within 1-2 years.
There are still lots of accidents occuring and mostly at a lower level rather than high levels.
I try and keep various types of risk assessments for different jobs (generic) as it would be impossible to do a risk asessment on every propery.

I still reguarly see wc walking on ledges and standing on sills.

these are the people that give our industry a bad name but all will change when HSE start to prosecute window cleaners that flout the laws(fines in the region of £4,000 have been mentioned.
It,s not worth dying for at any cost
Good luck all.

Robbie - Clearshine - Harrogate
Title: Re: Bad practise by w/c in south wales
Post by: Richy L on July 04, 2006, 03:57:10 pm
i was speaking to a customer today and her son is a H&S inspector.

I told her last time i called that there might be a law passed meaning working off ladders to clean windows would be illegal. She talked to her son about it and he said it was perfectly legal to clean window off a ladder and there was no law in the pipe line either
Title: Re: Bad practise by w/c in south wales
Post by: windows_chepstow on July 04, 2006, 04:14:11 pm
i was speaking to a customer today and her son is a H&S inspector.

I told her last time i called that there might be a law passed meaning working off ladders to clean windows would be illegal. She talked to her son about it and he said it was perfectly legal to clean window off a ladder and there was no law in the pipe line either

Anecdotal evidence is the worst type of 'blabber' I know.  In the army, stuff like this is referred to as 'NAAFI bar talk'.

Why not read the rules, understand what they say; then make an informed opinion that's based not on hearsay.

There's no grey areas, not really.

If anyone wishes to start a new thread to discuss the rules, point by point, as I have done before with Philip Hanson (I lost, but gained a better understanding), I'd be more than happy to chew-the-fat over them.
Title: Re: Bad practise by w/c in south wales
Post by: Ian_Giles on July 04, 2006, 08:16:22 pm
these threads always degenerate to this don't they?

However, without getting too involved in the debate; in 99% of situations a ladder isn't needed, or if it is it is usually for access.
I'm not talking about shopping Malls and the like, they can be the exception of course, but in the main, WFP is practical in almost all situations, I haven't had to climbe my extention ladder to clean windows in well over 12 months, probably more than that, and I do plenty of domestic as well as commercial accounts.

Given that there is, in almost all situations a viable alternative to ladders, how long do you think it is going to take those that make the rules to realise that, and ban the use of window cleaning of ladders in all bu the most exceptional circumstances??

H & S want to reduce accidents off ladder don't they?
The less that people work off ladders, the less chance there is of ladder related accidents.
They can now reduce that risk by virtually eliminating ladders for window cleaning at least...You can moan all you like, but the end result is inevitable.

At some point in the future use of ladders for window cleaning will be banned, and it won't be that far away either.

And it won't be hard to prosecute those who flout the new regs either, video cameras are an effective form of proof.

As more and more window cleaners make the change to WFP, enforcing those regs will become easier.

The writing is on the wall, and its writ big  ;D


Ian
Title: Re: Bad practise by w/c in south wales
Post by: rosskesava on July 04, 2006, 10:55:25 pm
The writing is on the wall, and its writ big  ;D

Sorry Ian but where is it written?

I'm not neccessarily disagreeing but that is a bold statement to make.

I think it's best to keep with what is current law and deal with what is. Provided a risk assesment has been done and the method of working when using ladders complies with current law, then ladders can be used.

Also, from another post in this thread, the arguement that if a w/c uses ladders to do the windows of a customers house and if he falls he can then sue (the word ought really be 'prosecute' as 'sue' relates to civil law) the house owner is a pile of codswallop. So the w/c 'sues' the householder because, he, the w/c, failed to ensure his own safety? Dream on.

There is a huge legal difference between a householder and a business and for the life of me where do some get their information? So a CORGI registered plumber can blow up your house and it's your fault for not knowing all the laws and was his work safely carried out. Yeah, sure.

I do agree that maybe 99% of windows can be done with wfp but that does not take into account that wfp may not be the best method for each percent.

As an example, and I give only one but there are others, doing the windows wfp on a 1st floor when the windows of the ground floor are either open or are leaky could create a situation where the owner of the ground floor may have a claim for the water damage done by wfp user.

The H & S have taken into account that the wheels of business, big and little,  must still turn and that a householder is accepted as expecting not only a reasonable job done, but that the carrying out of that job of work does not create further problems.

To ban ladders would be a big, big, step and apart from the ramblings of those with a vested interest, i.e. - the wfp companies, I have not read one official statement that gives an indication that in the future ladders will be banned. I've read loads of heresay, but no actual supported factual readable comment by those who make new laws.

I've heard loads of ' I went to a secret meeting and if you knew what is planned .... you would be shocked' type comments but not ONE official.

I do not mean to provoke an arguement but when confusions rains down, stick to what is instead of what may be or what may not be, and the facts as they are today. There has been no official statement by the H & S that in the future, ladders will be banned. Further restrictions on usage, maybe or maybe not, but not banning them.

Also, and sorry to harp on, if they were to be banned doesn't anyone think they'd be saying right now that within 10 years ladders will be illegal. The WAHD was publicised well in advance wasn't it? So why no word on banning ladders?

Cheers
Title: Re: Bad practise by w/c in south wales
Post by: Sir Squeaky on July 04, 2006, 11:21:15 pm
Well said Ross.

I'll say no more, you've covered it. ;)
Title: Re: Bad practise by w/c in south wales
Post by: *foxman on July 04, 2006, 11:28:30 pm
Good post Ross.

There are also a number of companies who refuse their windows being cleaned by WFP. Their reasons being - it doesn't come up as good AND it's very enviormentaly unfriendly! esp with the drought order kicking in, in some areas.
Title: Re: Bad practise by w/c in south wales
Post by: rosskesava on July 04, 2006, 11:56:19 pm
Good post Ross.

There are also a number of companies who refuse their windows being cleaned by WFP. .

How true is that. We use wfp but being a business that can use both has earnt us a bomb.

I don't know if what I posted was good or not, I just like facts. I hope I gave reason and a balanced veiw point.

Cheers anyway.
Title: Re: Bad practise by w/c in south wales
Post by: JohnL on July 05, 2006, 12:07:31 am
HSE equals Civil Servants + Insurance Companies + nanny state supporters + WFP manufacturers, result - Ladder Bans!

Why do the WFP boys keep banging on so, is it self justification or is there something more sinister - does purified water turn you into an alien, was this what happened at Roswell, is a new clan emerging, or is it a new religion, ban ladders and be saved!

Come to us my son and join the brethren, your pole awaits and you will be annointed with the water of life and live for ever more with tennis elbow, repetitive whatsit syndrome, bad backs, ricked necks, sleepless nights - please saviour let my TDS be OK in the morning  .  .  .  oh dear!

 ;D    ;D    ;D    ;D    ;D


it must be late and b****y hot, all this legislation is making my head boil - or is it just the heat?   :)

JohnL
Title: Re: Bad practise by w/c in south wales
Post by: JohnL on July 05, 2006, 12:08:54 am
  .  .  and how come every WFPer says they still use ladders for certain jobs

my heads done in now   :)

JohnL
Title: Re: Bad practise by w/c in south wales
Post by: Paul Coleman on July 05, 2006, 12:17:21 am
  .  .  and how come every WFPer says they still use ladders for certain jobs

my heads done in now   :)

JohnL

If you can find a decent enough reason for not using WFP on a particular job, my understanding is that it's OK to use a ladder - providing you adhere to the regs about how to use them (secure at top OR secure at bottom OR any other equally effective method) AND carry out a risk assessment prior to starting the job.
Title: Re: Bad practise by w/c in south wales
Post by: rosskesava on July 05, 2006, 12:51:08 am
Hi The Shiner

Dead right.  ;D
Title: Re: Bad practise by w/c in south wales
Post by: Ian_Giles on July 05, 2006, 10:02:50 am
All the indicators are that in most situations ladders for window cleaning will be banned at some point in the future.

There will always be soome situations where if the windows are to be cleaned then they must be done of a ladder or some other form of direct access.

I have never said that ladders will be made illegal, thats quite preposturous of course, but where window cleaning is concerned, the use of ladders in most situations can be eliminated.
Setting up with WFP isn't expensive, we are talking no more than a grand to get set up, as a business cost, in real terms that is peanuts.
So cost will not be an issue to the likes of H & S, whereas it would be if it meant the hiring of scaffold or cherry pickers, plus the fact that things like cherry pickers can hardly be used for access to upstairs windows on a 3 bed semi can they?
And the cost would be quite riduculous.

H & S are continually looking for ways to reduce risk, and you can squawk all you like, but in the majority of situations a ladder is no longer needed to clean windows to a good standard.
That isn't guesswork or hearsay, that is a fact.

Nobody is going to ban ladders outright, but H & S will have to be downright stupid not to see that they will be able to virtually eliminate the use of ladders with regards to window cleaning.

Further pressure will mount from insurance companies as they wriggle out of paying up for a claim...which they will do now as the regs currently stand.
Accidents off ladders will continue to make headlines, safety comparisons will continually be made between ladders and WFP.

It is always possible to reduce risk, they will keep taking little steps, they won't take a big step, but there is always another step that can be taken.

Don't get me wrong, I may well sound like I want it to happen, I don't, I personally resent the interference of Government in every nook and crannie of our lives.
Climbing a ladder is less dangerous than driving a car, I'll bet more window cleaners get killed in car accidents than do by falling of a ladder.

When I first came onto this forum, the majority of posts were about trad window cleaning, by a long way, that situation has changed hasn't it?
Most posts now are regarding WFP.
The take up of WFP has been enormous, far greater than I personally expected, and if anything it is accelerating.

All of these things are what I consider to be the writing writ big upon the wall, it's all around you.
As Malc has said, the Genie is out of the bottle now...

Ian
Title: Re: Bad practise by w/c in south wales
Post by: dai on July 05, 2006, 12:48:02 pm
here aTre also a number of companies who refuse their windows being cleaned by WFP. .
Quote
This may be the case, but all commecial premises must provide safe access for window cleaning by law Dai
Title: Re: Bad practise by w/c in south wales
Post by: dai on July 05, 2006, 12:50:20 pm
here aTre also a number of companies who refuse their windows being cleaned by WFP. .
Quote
This may be the case, but all commecial premises must provide safe access for window cleaning by law Dai
Title: Re: Bad practise by w/c in south wales
Post by: mbredalert on July 06, 2006, 09:28:48 am
Hi all,

Just a quick note to inform all you trad w/c out there, i visit my grandparents in Skewen, Nr Neath south wales on a wekly basis to do small jobs for them and do a bit of cleaning for them which does include windows every 2 weeks.

I went over there yesterday and they showed me a leaflet from a WFP cleaner that stated that trad w/c is now illegal and that they are the only people who comply with the law in the area. It went on to say that homeowners are now liable if a trad w/c falls while on there premises.

Has anybody heard of this type of marketing, if they have is it just aimed towards the elderly. needless to say that i will answer the door next week when they come touting.

regards
wayne


Yes, hello.
I think that I am the w/c you are talking about.
I am going to put my letter that I sent to all my 400 happy customers for all to see.
This letter was sent out in Nov 2005, after we had purchased a wfp system.
I'm sorry that you interpreted it so harshly.
I thought is was a totally reasonable and informative letter for my customers. It was definately not intended as a scare tactic, that is not how we run our business that has been established for 20 years. If that was the case we would not have so many happy customers. We are always willing to sort out any legitamate problems. Thank you.

Dear Customer,

We are changing the way we clean your windows!
I would like to assure you that we are commited to providing a quality service to you, as we have been doing for 20 years.

Due to new health and safety regulations called Work At Height Regulations, we now are obligated to use poles from the ground that reach up to high windows. We are not allowed to use ladders where there are safer alternatives for work at height. We are allowed to use ladders where there is no other alternative, but with someone standing at the bottom. While we do not totally agree with these new laws we will be changing the way we work.

We will be using totally purified water, pumped up water fed poles. This type of system has been around for a while, being used mainly on commercial and industrial applications. The method of purification is very important, it needs to be 100% pure otherwise it will leave spots on the glass. The system we will be using is 100% pure, and we will be able to demonstrate this to you. There is no need to dry the window because the are no residues in the water. We have fully tested it on our own windows, and are very happy with the results. We wash all the window and all the frames, and sills. What I will say, is that the first clean with this method may leave some spots on the glass. This is because of an accumilation of dirt in the frames and residues of soap. After the second and third cleans we will be ok regarding that.

No one likes change, but please, please be patient with this system (and us!), because we value your custom very much. This is our livelihood, we are professionals. As we said earlier, we are commited to continuing to provide a quality service to you. Any comments are always appreciated.

See you soon!



Title: Re: Bad practise by w/c in south wales
Post by: JohnL on July 06, 2006, 12:19:41 pm
Are you sure you are the WFPer the original thread is quoting because the contentious wording is .  .  .  trad w/c is now illegal and that they are the only people who comply with the law in the area.  .  . and would upset the trad boys. 

Your letter does not use that phrase.

The letter you use is quite straight forward, to the point, well worded and is probably similar to others throughout the country and also one which other WFPers may wish to use as a basis for their own   :)

I cant see a problem with that mbredalert  and thanks for clarifying your position  :)

JohnL
Title: Re: Bad practise by w/c in south wales
Post by: mbredalert on July 06, 2006, 04:45:31 pm
Are you sure you are the WFPer the original thread is quoting because the contentious wording is .  .  .  trad w/c is now illegal and that they are the only people who comply with the law in the area.  .  . and would upset the trad boys. 

Your letter does not use that phrase.

The letter you use is quite straight forward, to the point, well worded and is probably similar to others throughout the country and also one which other WFPers may wish to use as a basis for their own   :)

I cant see a problem with that mbredalert  and thanks for clarifying your position  :)

JohnL

I'm not sure now you mention it JohnL, maybe I jumped to a conclusion. Skewen is a smallish village, and the only w/c's I have seen in the village use ladders at the moment. I definately did not say in my letter that trad w/c was illegal, or anything about liabilty if someone falls. Maybe wtatum is referring to someone else that I haven't seen? If so I'd like to know who it is  :)
Title: Re: Bad practise by w/c in south wales
Post by: abacus on July 07, 2006, 12:20:53 am
 Hi all

the letter above seems fine to me if it is the same co someone has some wires crossed somewhere

as for wfp and trad the hse have set the guide lines and are due to give futher guidence. From first hand experience with them they are very unlikly to to give specific rules e:g do not use ladders for window cleaning this would be counter productive. The ladder companies would take them to court to prove they were safe or to recieve compensation.this would be taken to the euro court and dragged out for years while doing this the rules would probably have to be suspended.
It matters very little how you read it in the case of an accident you will be found guilty if you use ladders as with hindsight you can  say it was not the safest way to clean the window.
They will not give anyone the charnce to prosicute them so they simply  say it is legal to use ladders if...
the list is endless the point is most trad wc put their ladders on grass and earth so even with it being legal to use ladders they have broken the rules and thus are open to prosicution.
The pole manufactures do read the rules to suit them and use it to sell thier systems
Trad cleaners read it to suit themselves and carrey on the way they want
sometimes I think it becomes just a stick in the mud situation on both sides

Thepoint is when they clamp down on it are you sure whatever method you use you are complying
win the battle on this forum great... lose the war to them and it will cost a lot more than a red face
in both hard earned cash and reputation

be lucky but best be safe

regards all 
grant