Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: nathankaye on April 01, 2019, 09:24:51 pm
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Is it just my customers new n old, who simply get confused about banking / payment options.
So im still pushing to get my existing customers onto GoCardless and I had one phone me the other day to clarify what a direct debit was as she was confused.
I also gained a new customer from me being recommended to her. Explained payment details and left my welcome pack which also outlines how to sign up using my website.
A week later and no sign up. So on the way back home I called and left a courtesy note asking if any problems to let me know.
I then received this text
(http://www.cleanitup.co.uk/smf/1554150109_20190401_211840.png)
Im just dumb founded at how many people I have to explain how a direct debit works.
Does any body else find this the same or is it just us yorkshire folk ;D
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Iv just said to new customers set up a standing order and I’m surprised at how many actually do it. I really can’t be arsed with reminder txts anymore for people who pay by bank transfer so only offer this option .
My kids go to kickboxing and I was told from the beginning to set up a standing order for £36 a month which I did from the start and it’s just so much easier.
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No problem here...probably just a northern thing as going by you and your customers texts it's obvious you lots a bit tick ;D
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Seriously....
you have so much waffle that I was bored even before looking for the form to pay, if your having that many customers not understanding then simplify your web page
Darran
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Seriously....
you have so much waffle that I was bored even before looking for the form to pay, if your having that many customers not understanding then simplify your web page
Darran
Cheers for the constructive critique ;D ;D
i think...... ::)roll ;D
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Seriously....
you have so much waffle that I was bored even before looking for the form to pay, if your having that many customers not understanding then simplify your web page
Darran
Cheers for the constructive critique ;D ;D
i think...... ::)roll ;D
Smudger is right, who wants to read that essay ;D
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Your welcome pack might need critiquing, so that you don't need to follow up with a courtesy note to your clients.
You're a frustrated salesman, aren't you, Nathan?
Just rub the glass, lad :).
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After the other comments on this thread I had to have a look.... Cringe!!!!
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i keep it simple for my customers......its BACS,standing order,cheque,cash or card payments.....im happy with any of these methods TBH.....it doesnt matter to me....
i dont insist on any single method of payment.......
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Daz, dont you have the ‘sex’ option as a means of payment?
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I really want to see the ‘welcome pack’!
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Don’t forget CHAPS as payment, don’t know what it is but it takes ages and makes you stress.
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Don’t forget CHAPS as payment, don’t know what it is but it takes ages and makes you stress.
And leaves you looking like a cowboy!
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Daz, dont you have the ‘sex’ option as a means of payment?
i used to.....but i no longer fornicate with customers anymore....too distracting if they were off work when i was due round..... ;) :)
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I really want to see the ‘welcome pack’!
Not much space to waffle on an A5 flyer, so all is good 😎
Come on then lads, put your links up for your websites so we can all critique them. I could get to see some well thought out sites and improve upon mine.....
Dont be shy now!
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no need for websites or "welcome packs"...... ::)roll......
after getting contact details and name/address i simply agree a price,frequency and payment method with a new customer,thats it....
no need for explanations about working in the rain,cleaning method etc.....unless they ask/query......
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Link has been here all the time - and it works ;)
Darran
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no need for websites or "welcome packs"...... ::)roll......
after getting contact details and name/address i simply agree a price,frequency and payment method with a new customer,thats it....
no need for explanations about working in the rain,cleaning method etc.....unless they ask/query......
The welcome pack is just a little something else to help stand out in a flooded market.
Its the same when I started using business style cards to say windows have been cleaned, years ago in my area. Everybody else just used scrap paper ripped out from a book 😂
Plus its a written reminder of your terms ie work in rain, locked gates after a message and charges of that etc etc. Its very brief but its there. The website is an extension of that, so if they ask about whatever, ie why i work in the rain. Rather than wasting time explaning, I can simply refer them to the site.
Plus the welcome pack includes a magnetised business style card which has all the services I have listed. Yes they may not use it, but again, its a little different to others. Which I have received alot of positive feed back on from new customers. So its effective, well at least for me anyway.
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Here is the link to my website....
Opinions please ;D ;D ;D
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However I will be revisiting my website to condense and also adapt it for the scottish market, ie list my liscense etc.
So i'll be sorting that shortly.
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Link has been here all the time - and it works ;)
Darran
Love your site smudge!
Especially the meet the team page with the cartoon images and brief descriptions, that is very well designed.
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Cheers 👍
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Im still doing mine at the moment but the direct debit part is virtually done
https://tinyurl.com/y5bem7vn