Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: nathankaye on March 29, 2019, 09:52:13 pm

Title: More respect for holding ground?
Post by: nathankaye on March 29, 2019, 09:52:13 pm
A little about how professionalism is also in the appearance as well as how you work. Plus, how sometimes sticking to your guns can gain you a little respect.

(A little context and yes price varies from town to town etc, but its not about that!
I quoted just shy of £200 for a smallish conservatory exterior clean (plus a seperate charge for fascia cleaning). Then a couple of days later, i get this;

(http://www.cleanitup.co.uk/smf/1553896296_20190329_195918.png)

(http://www.cleanitup.co.uk/smf/1553896317_20190329_200417.png)
Title: Re: More respect for holding ground?
Post by: The Jester of Wibbly on March 29, 2019, 10:04:12 pm
Probably just trying it on
Title: Re: More respect for holding ground?
Post by: Dry Clean on March 29, 2019, 10:14:15 pm
I could take Nathans price bragging more seriously if he hadn't accidently posted his £25 invoice on here for five unpaid cleans,
10 out of 10 for trying though. (http://www.cleanitup.co.uk/smf/1553897632_grin.gif)
Title: Re: More respect for holding ground?
Post by: Shrek on March 29, 2019, 10:21:47 pm
Can everyone in Yorkshire not spell? I thought it was only you nK
Title: Re: More respect for holding ground?
Post by: capn sparkle on March 29, 2019, 10:31:23 pm
Fair play to you Nathan stick to your price - you've been in this game long enough to understand how it works - if they'd genuinely had a cheaper quote they'd have used him if price was an issue.
Title: Re: More respect for holding ground?
Post by: capn sparkle on March 29, 2019, 10:34:20 pm
Can everyone in Yorkshire not spell? I thought it was only you nK

Oy!!

My rents are from up norf bruvva
Title: Re: More respect for holding ground?
Post by: SB Cleaning on March 29, 2019, 10:34:53 pm
Fair play to you Nathan stick to your price - you've been in this game long enough to understand how it works - if they'd genuinely had a cheaper quote they'd have used him if price was an issue.
If price isn't a issue why aren't they having fascia done too?

They sound like penny pinching messers to me ;D

I'm willing to bet that there was no other quote they were just trying to get the price down..they will either text back and mess you about before the clean or mess you about on payment..

I wouldn't clean it personally...just the 6th sense kicking in with those texts ;D
Title: Re: More respect for holding ground?
Post by: G Griffin on March 29, 2019, 11:23:23 pm
Too many 'more than happys' for me but more respect earned for holding out against the one request to budge on price. He sounded relentless, Nathan, but you hung on in there.
Btw, what did the other quoter look like?  :D
Title: Re: More respect for holding ground?
Post by: dazmond on March 29, 2019, 11:44:37 pm
I bet he's a messer.....personally I couldn't be arsed.....the price is the price for the whole job.....that's it....

Add on jobs are harder work anyway than maintenance window cleaning...sod doing them cheaper than you want for them......
Title: Re: More respect for holding ground?
Post by: KS Cleaning on March 30, 2019, 12:24:11 am
If a potential customer hounded me with all those texts, alarm bells would be ringing. Sounds like he’s stringing you along.
Title: Re: More respect for holding ground?
Post by: mufcglen on March 30, 2019, 12:24:23 am
As soon as they grumble about the price I know they’re most likely to not be a long term customer in a lot of cases so I tell them the price is the price and leave it with them, then when they get back asking me to go ahead I drop it on them I’m fully booked and can’t take them on😂
The wife has a go at me for messing people about but they do it to me so I return the favour!!!
Title: Re: More respect for holding ground?
Post by: deeege on March 30, 2019, 06:09:29 am
So they asked really politely (once) for you to reduce your price, you stood firm, so they reluctantly agreed but then also cancelled half of the job, therefore reducing the cost anyway.

Amazing, great negotiating skills Nathan.
Title: Re: More respect for holding ground?
Post by: Dry Clean on March 30, 2019, 06:54:14 am
Too many 'more than happys' for me but more respect earned for holding out against the one request to budge on price. He sounded relentless, Nathan, but you hung on in there.
Btw, what did the other quoter look like?  :D

How did he sound relentless ? he asked could it be done cheaper and when Nathan said no he said he would get back to him which he did.
Title: Re: More respect for holding ground?
Post by: Dry Clean on March 30, 2019, 06:58:06 am
I bet he's a messer.....personally I couldn't be arsed.....the price is the price for the whole job.....that's it....

Add on jobs are harder work anyway than maintenance window cleaning...sod doing them cheaper than you want for them......

Agreed, the amount of mates in the replies plus still asking questions on payment after being told he could pay through the website would have had my alarm bells ringing.
Title: Re: More respect for holding ground?
Post by: Dave Willis on March 30, 2019, 08:07:35 am
Obviousy comes from Scotland.
Title: Re: More respect for holding ground?
Post by: zesty on March 30, 2019, 08:43:15 am
Couldn’t understand anything he said I’m afraid.

Title: Re: More respect for holding ground?
Post by: nathankaye on March 30, 2019, 08:43:51 am
So they asked really politely (once) for you to reduce your price, you stood firm, so they reluctantly agreed but then also cancelled half of the job, therefore reducing the cost anyway.

Amazing, great negotiating skills Nathan.

The call out was for the conny roof clean. The fascia clean was a last minute add on decided upon whennwe was talking about the initial job.  I did price that quite high because to be fair I didnt want to do that as well 😆      So I dont mind one bit not doing that and it allows me to get off quicker to the next job  ;D

I didnt realise i did this thread for how many times one has to stand their ground. Yes he asked me the once, who is going to keep on asking more than once when a reasonable reply has been given.  Im dealing with an adult not a stroppy teen
Title: Re: More respect for holding ground?
Post by: G Griffin on March 30, 2019, 09:50:38 am
Too many 'more than happys' for me but more respect earned for holding out against the one request to budge on price. He sounded relentless, Nathan, but you hung on in there.
Btw, what did the other quoter look like?  :D

How did he sound relentless ? he asked could it be done cheaper and when Nathan said no he said he would get back to him which he did.
I think you're being unfair to Nathan.
Nathan's stance was reminiscent of The Battle of Rorke's Drift, imo.
Title: Re: More respect for holding ground?
Post by: KS Cleaning on March 30, 2019, 11:32:10 am
So they asked really politely (once) for you to reduce your price, you stood firm, so they reluctantly agreed but then also cancelled half of the job, therefore reducing the cost anyway.

Amazing, great negotiating skills Nathan.

The call out was for the conny roof clean. The fascia clean was a last minute add on decided upon whennwe was talking about the initial job.  I did price that quite high because to be fair I didnt want to do that as well 😆      So I dont mind one bit not doing that and it allows me to get off quicker to the next job  ;D

I didnt realise i did this thread for how many times one has to stand their ground. Yes he asked me the once, who is going to keep on asking more than once when a reasonable reply has been given.  Im dealing with an adult not a stroppy teen
The “Call out”..You sound like an emergency service😂. £200 for a small conservatory roof clean? did you go to the “call out” dressed as Zorro?
Title: Re: More respect for holding ground?
Post by: Smudger on March 30, 2019, 12:22:10 pm
(http://www.cleanitup.co.uk/smf/1553948275_F0AB7D18-D285-48E9-AAF4-6746CE0E7E9F.jpeg)


So, have I got this right?

You went out on “call” and quoted for a canny roof clean, you then had the opportunity to add another service and gain more ££££ while being at one site, no travel, no moving, but instead decided it’s better to overprice it so you didn’t have to clean it but this allowed you to put away all your equipment, travel across town, unload to do another er, job -

Hey great stuff !

Darran
Title: Re: More respect for holding ground?
Post by: nathankaye on March 30, 2019, 12:47:09 pm
So they asked really politely (once) for you to reduce your price, you stood firm, so they reluctantly agreed but then also cancelled half of the job, therefore reducing the cost anyway.

Amazing, great negotiating skills Nathan.

The call out was for the conny roof clean. The fascia clean was a last minute add on decided upon whennwe was talking about the initial job.  I did price that quite high because to be fair I didnt want to do that as well 😆      So I dont mind one bit not doing that and it allows me to get off quicker to the next job  ;D

I didnt realise i did this thread for how many times one has to stand their ground. Yes he asked me the once, who is going to keep on asking more than once when a reasonable reply has been given.  Im dealing with an adult not a stroppy teen
The “Call out”..You sound like an emergency service😂. £200 for a small conservatory roof clean? did you go to the “call out” dressed as Zorro?

For an extra 200 if thats your thing 😎
Title: Re: More respect for holding ground?
Post by: nathankaye on March 30, 2019, 12:50:02 pm
(http://www.cleanitup.co.uk/smf/1553948275_F0AB7D18-D285-48E9-AAF4-6746CE0E7E9F.jpeg)

So, have I got this right?

You went out on “call” and quoted for a canny roof clean, you then had the opportunity to add another service and gain more ££££ while being at one site, no travel, no moving, but instead decided it’s better to overprice it so you didn’t have to clean it but this allowed you to put away all your equipment, travel across town, unload to do another er, job -

Hey great stuff !

Darran

So do i stay for an extra 100 or move onto another high paying job thats booked for the same day............erm let me think about that
Title: Re: More respect for holding ground?
Post by: Dry Clean on March 30, 2019, 01:05:15 pm
(http://www.cleanitup.co.uk/smf/1553948275_F0AB7D18-D285-48E9-AAF4-6746CE0E7E9F.jpeg)

So, have I got this right?

You went out on “call” and quoted for a canny roof clean, you then had the opportunity to add another service and gain more ££££ while being at one site, no travel, no moving, but instead decided it’s better to overprice it so you didn’t have to clean it but this allowed you to put away all your equipment, travel across town, unload to do another er, job -

Hey great stuff !

Darran

So do i stay for an extra 100 or move onto another high paying job thats booked for the same day............erm let me think about that
(http://www.cleanitup.co.uk/smf/1553951106_holes 2.jpg)
Title: Re: More respect for holding ground?
Post by: Smudger on March 30, 2019, 03:05:21 pm
(http://www.cleanitup.co.uk/smf/1553948275_F0AB7D18-D285-48E9-AAF4-6746CE0E7E9F.jpeg)

So, have I got this right?

You went out on “call” and quoted for a canny roof clean, you then had the opportunity to add another service and gain more ££££ while being at one site, no travel, no moving, but instead decided it’s better to overprice it so you didn’t have to clean it but this allowed you to put away all your equipment, travel across town, unload to do another er, job -

Hey great stuff !

Darran

So do i stay for an extra 100 or move onto another high paying job thats booked for the same day............erm let me think about that


try time management - rather than writing pervy  informative messages when its raining  ;D

but perhaps you don't clean s/f/g and Conny roofs either when its raining  ;D ;D

Darran
Title: Re: More respect for holding ground?
Post by: Dave Willis on March 31, 2019, 10:00:50 am
I wouldn’t want £300 a day either. I’d pack it all in and move to Scotland.