Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Clearview on November 09, 2018, 08:46:55 pm
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Its the time of year that some uninformed customers who think your doing it for beer money ask you to leave the windows till the spring. It drives me mental, like i can afford to only work 8 months out of the year! This tends to occur with new customers who i pick up in the summer but every now & again a regular comes out with it. Whats your response to this? Just drop them or try to accommodate them?
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Up to you. Personally I'd drop them.
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I tell them we wont be taking them back on in the spring, Then I tell them that if everyone did that they would be cleaning their own windows as there would be no window cleaners!
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I personally don't mind a few drop off's. Shorter days, bad weather. Just increase the price if and when they come back on board.
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I tell them we wont be taking them back on in the spring, Then I tell them that if everyone did that they would be cleaning their own windows as there would be no window cleaners!
I've said something similar, its not that i particularly mind loosing the business but its the fact that they don't consider that i need regular year round work...
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I'm considering issuing new customers with a list of ground rules, working through winter, in rain etc etc. Anyone else do that?
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Just tell them to get in touch with you in spring to see if you have any spare slots left. Let them know you have a full round so can't guarantee their slot will be still be available.
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Instantly dumped and we won’t go back at any price as when quoting originally I stress that we work all year round , time wasters , we have plenty of good customers that want us all year round
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I tell them we wont be taking them back on in the spring, Then I tell them that if everyone did that they would be cleaning their own windows as there would be no window cleaners!
Ha its true tho if everyone did that we wouldn't exist! but more importantly Lee your likes were at 666 thought id get you out of there before you had the Damien of all customers next week you never know :D
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Its not the custie to blame , its the w/c's that let them do it who are to blame , if we all said no can do then we would all be better off by irradicating this element of messer from the market ;)
I just say "Yeah sure " and never go back , if they ring I drag the initial reclean date out until they either give up on you or find a new target , this could take months .
And some cleaners are shocked when the custie tells them the previous cleaner never came back , this is probably the reason , just remember that when you are told this in the Spring chaps ;D
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If I can't rely on you for the work.. not interested!
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I would drop them and never let them back on the books! Regular work is what we need
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I'm considering issuing new customers with a list of ground rules, working through winter, in rain etc etc. Anyone else do that?
I do have a welcome pack which I give to new customers. It confirms the payment terms, ie direct debit and how to set that up via a link on my website. It also explains how I work in the rain and again refers them to my website for further details as to why.
It explains locked gates after a message from me night before and how I will charge 75% of full price for only half the work done.
I've not had any negatives from it.
Quite the opposite, as these two review I got today shows.
(http://www.cleanitup.co.uk/smf/1541803919_aviary-image-1541803950823.jpeg)
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I tell them we wont be taking them back on in the spring, Then I tell them that if everyone did that they would be cleaning their own windows as there would be no window cleaners!
Ha its true tho if everyone did that we wouldn't exist! but more importantly Lee your likes were at 666 thought id get you out of there before you had the Damien of all customers next week you never know :D
Not really, its what you charge per clean that counts, in other words as long as you get the same money per customer per year then it doesnt matter how many cleans they get.
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Customer: can I leave it till spring?
Me: Sure, see you in March.
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Customer: can I leave it till spring?
Me: Sure, see you in March.
Do you clean those windows in March or is it the staff ?
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And more to the point , what is the mark up on the March clean ?
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And more to the point , what is the mark up on the March clean ?
There's no mark up on the March clean. I don't clean windows anymore, but I did do, for many years. I honestly have no problem with it.
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
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As usual, it depends.
If it's a job that I'm not bothered about losing, I will simply say to contact me when they're ready and I'll see if I have any gaps. I don't hear from them again. Sometimes I simply don't bother going back.
If it's a job I really want to keep, I tell them that from the spring, I will start charging at about one-third higher price as I consider that it's a similar level of cleaning to my 12-weekly customers.
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.
If any of my customers do this, it depends who they are if I accommodate them or not, but it's rare that it happens.
However I do have one customer who stops for a couple of months, from Dec to march and she has done for years. But she's a good customer and has got me more work etc and so I don't mind her doing tbis
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.
So you deny yourself income to be sure your customers don't have to wait for you should you get behind in the winter?
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My customers want a regular, reliable window cleaner.
I want regular, reliable customers; it works both ways.
So for me, I’m afraid the answer is no.
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I just had a weird one - a woman txt me for a quote, gave her my prices and she agreed to £18 once every 2 months ( 6 cleans a year) .
She paid after the first clean , did the 2nd clean yesterday and get a txt last night
Saying ‘thanks for cleaning my windows and can I just check that I paid £18 in September , was that not for 2 month - 2 cleans? ‘
I said no and sent her the quote again
She replied
Oh right I’ve not read that right. That’s really expensive, my mum only pays £9 a month for a 4 bed house with a conservatory. Sorry for the misunderstanding, can you not clean them again thanks
Iv never had anyone before that can’t understand a quote .... and she hasn’t paid this time
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.
If any of my customers do this, it depends who they are if I accommodate them or not, but it's rare that it happens.
However I do have one customer who stops for a couple of months, from Dec to march and she has done for years. But she's a good customer and has got me more work etc and so I don't mind her doing tbis
That seems crazy to me
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Hopefully you will have done a good job for this customer, and they will have at least some feelings of goodwill towards you. While this goodwill may NOT be enough to get them to PAY YOU through the winter, leave on good terms and they MIGHT remember you next time one of their friends / family needs a window cleaner.
Perhaps you know, or perhaps you could make a connection with an up and coming window cleaner who WANTS one off work or is happy to work long days in the summer to service seasonal customers.
If you hand your 'summer only' customers (or less reliable customers) to this person, then you've found a solution for the customer, and you haven't burnt any goodwill, and this means you might get referrals further down the line (maybe from the 'summer only' customer you've helped out, and possibly from this 'up and coming' window cleaner, especially if he is trad only, and there are certain houses he cleans that need wfp.)
Alternatively, perhaps try saying:
The fact is that the service is year round. I'm feeling concerned because I'm needing to cover my expenses through the winter. Would you be willing to accept that I will need to find a customer to replace you now, and I might not have room on the rounds for your home in the spring?
Or, turn the fact that you work year round into a benefit for the customer
eg.
The benefit to you of us working all year round, is that you get a quality, reliable service for a competitive price, AND you'll have nice clean windows if your friends and family visit over Christmas.
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Doesn’t happen very often but if anyone requests this I tell them I don’t offer a seasonal service.
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I only have one customer who goes 2 monthly in winter.thats it.....
I clean the same amount of work all year round.i don't work any harder or longer in the warmer months than I do in the depths of winter....
I always finish work before 4pm.who wants to work any later?I don't....5 or 6 hours a day is enough 4 or 5 days a week all year round....
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i had a customer once say to me "what do you do in winter?sign on?"(id only been cleaning her windows all year round for around 10 years!!) ::)roll ;D.....
some customers are strange/stupid(or both!) ;D
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.
So you deny yourself income to be sure your customers don't have to wait for you should you get behind in the winter?
Not at all because I price my jobs well and like to be home before four. Plus as some know my kids are back at school but different schools and wife isn't well. So it's more of a need to be finished by this time as well. But the advantage is my routine and schedule doesn't get mucked up due to the weather or the darker nights.
If my life was more normal then yes I could work longer and work five days n loose my long wknd in winter if needs be, but they don't and it isnt
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.
So you deny yourself income to be sure your customers don't have to wait for you should you get behind in the winter?
Not at all because I price my jobs well and like to be home before four. Plus as some know my kids are back at school but different schools and wife isn't well. So it's more of a need to be finished by this time as well. But the advantage is my routine and schedule doesn't get mucked up due to the weather or the darker nights.
If my life was more normal then yes I could work longer and work five days n loose my long wknd in winter if needs be, but they don't and it isnt
I think that’s why we choose to be self employed we can start when we want and finished when we want , there is no Wright or wrong it’s a personal thing how long anyone wants to work ,good on you
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Ive had just one so far who said, we are going to leave it till the spring, will be in touch.
I cant even be arsed anymore arguing with customers or reading them the rule book.
I just said no problem. deleted them off the round and of my mind. If they ask to come back next year I might if it suits me or I might not if it doesn't.
I couldn't care less either way, I just focus on picking up new work
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With less daylight hours at this time of the year and the run up to xmas means I'm overrun with work, so the occasional one dropping out until the spring actually does me a favour. I am usually happy to resume cleaning for them when they are ready.
John
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Nowadays I say no problem. First clean will be double to clean 5/6 months of dirt off.
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I have and have heard many answers but my favourite one is as follows.
Ah! You need one of those hibernating window cleaners - I think I've got a card in the van for just the fella - I'll go and get one for you.
Cheery smile - never go back.
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Make sure that if they do contact you, the price is going to be higher,,
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Slippery slope offering 4-5 months off cleaning,you say that’s ok to 1-2 of the wrong customers ie the big stuff they’ll all think they can do it when they get talking.
I say to begin with I don’t offer 1 offs and I clean all year round and I’ll clean unless it’s pouring like stairods,if they’ve ever said I’ll call you or I’ll have you back to continue from spring I say I’ll call the supermarkets and shops to see if I can still have food and clothes and pay them in the spring too. They have to give a little in the winter so they can have you in the better times of the year,if you say this from the start you won’t have problems if you don’t your leaning yourself wide open, I had 1 2 weeks ago she said loads of access wanted it done every 2 months when I got there it was like plant pot island with no parking.
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Plant pot island 😂😂😂 flipping hate it when I quote over the internet because it’s an easy house and then when I get to the back garden, for some strange reason, they’ve got a plant pot on every bloody flagstone!!
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Yeah lol she said loads of access and parking,one side of the house the house next door was so close there was no space to get a ladder up let alone a pole. I knew I wasn’t cleaning it as I looked round I had 3 phone calls from her saying when are you coming when are you coming,I knew my instinct was right when you’ve been doing this job for years your instinct always tells you within a couple of minutes of looking at a job if they are present when you are looking round.
It amazes me people still think you can quote and clean there and then,I’ll only ever do that if the job is gonna be more than worth my while from there in. She was the kind of woman that must get what she wants but I could tell long term within a couple of minutes we weren’t gonna get on in the long term so it was a no from me 😂 sometimes you’ve got to just let em go.
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Another thing I only ever do with bigger jobs is arrange to clean on a certain time and day,I very very few jobs with bad access and parking 95% is off road parking for me. The only other thing I’ll do now and again if they are out is do front only but that’s rare for me
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Don't over think it guys,
Just reflect it on your pricing. You will always get messers, in any line of business not just window cleaning.
I have a lady whom i took on as a Bi Monthly Clean earlier on this year; she had her 1st clean at £55 and then two others at £38,
then she cancelled one clean for some reason i cant remember. ok no worries ill give you a new date for the next one, so did that, she cancelled that but asked to resume in 2 months time, no worries i said. 2 months later, i do the clean and give her a bill for £55 instead of the £38. Whats this, we agreed to £38 every two months! Yes i said we did, well why have you given me a bill for £55, well, you havent had them cleaned every two months have you? you kept cancelling.
She was ok with it, and could underdtand the logic, she then said, i better stick to the dates then hadnt i? Yep i said. ..see you in two months..by all means call me if you need to cancel...no no she said we wont.
lol i just dont get worked up anymore...life is too short.
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No , you just got lucky due to the fact that most of your custies have money falling out their arses ;D
She probably still looked down her nose at you but just didnt have the time to argue the point ;D ;D ;D
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.
If any of my customers do this, it depends who they are if I accommodate them or not, but it's rare that it happens.
However I do have one customer who stops for a couple of months, from Dec to march and she has done for years. But she's a good customer and has got me more work etc and so I don't mind her doing tbis
You finish before 3pm because you don't rinse
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The faster you can dump the headaches the better. Life's too short to be dealing with this crap from customers.
I also finish at 3pm , I'm usually knackered and bored poopless of scrubbing glass by that time.
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If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.
This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.
If any of my customers do this, it depends who they are if I accommodate them or not, but it's rare that it happens.
However I do have one customer who stops for a couple of months, from Dec to march and she has done for years. But she's a good customer and has got me more work etc and so I don't mind her doing tbis
You finish before 3pm because you don't rinse
😂 😂 😂 🙄
Don't know where you get that thought from? I rinse on the glass with a heavy quick flow of water.
Oh, did I mention I use water which is around 009, so combine this with dirt on the window (however much or less there is on maintenance cleans) it carries a risk of spotting if the rinse isn't done and I certainly would receive complaints.
A little vid I did quite a while ago (warning 😂 it's just over 3mins)
https://youtu.be/jo2K_bnUgi4
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If your water quality is top notch you wont need to 'rinse'
Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? ;D
Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).
Keep it at 000, high flow, bash through the work. I never get problems with spotting.
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This ain't about water quality on this thread, but...
I can assure you on my work or the areas I work that my water of 009 does not leave spots. I've also used it going into late tea s and when I realised (I should get a brush inline tds from reach it 😂😂) I went back and checked the work and suprise suprise, all was good.
But I do rinse on, and even by what your saying, nobody doesn't rinse. Your method is cleaning ad rinsing in one because ofthe high flow. So it's ludicrous to say you don't rinse. This is the same for me and I don't do a final rinse off the glass either. So yippee, I ain't a lemon 😁
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Never had it before but three cancelled ‘ until spring’
I must be doing a rubbish job!!
Not worried about losing them, will prospect work nearer home.
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If your water quality is top notch you wont need to 'rinse'
Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? ;D
Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).
Keep it at 000, high flow, bash through the work. I never get problems with spotting.
lots of times esp if the windows are large and hydrophobic IMO you need to rinse off the glass to get all the little bits of dirt off.....
some of my 8 weekly jobs are like first cleans EVERY TIME due to the high number of 150+ yrs old trees and farmers fields/open spaces surrounding them..... even worse if its been windy....
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If your water quality is top notch you wont need to 'rinse'
Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? ;D
Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).
Keep it at 000, high flow, bash through the work. I never get problems with spotting.
lots of times esp if the windows are large and hydrophobic IMO you need to rinse off the glass to get all the little bits of dirt off.....
some of my 8 weekly jobs are like first cleans EVERY TIME due to the high number of 150+ yrs old trees and farmers fields/open spaces surrounding them..... even worse if its been windy....
I agree, small philic windows can be cleaned with no rinse or very little rinse.
Phobic windows, especially big ones that are really phobic need rinsing off the glass
Some of the windows I clean wouldn't sheet with a hose pipe never mind a 5lpm pump and 2mm pencil jets.
Some windows I don't rinse, some windows I rinse a bit and some I rinse for what seems like forever.
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lots of times esp if the windows are large and hydrophobic IMO you need to rinse off the glass to get all the little bits of dirt off.....
some of my 8 weekly jobs are like first cleans EVERY TIME due to the high number of 150+ yrs old trees and farmers fields/open spaces surrounding them..... even worse if its been windy....
Thankfully I only have a very small number of customers who live near trees, with sap problems for the windows. But like daz would now say, they aren't much of a problem anyway when you have Hot water 😁
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Ive had just one so far who said, we are going to leave it till the spring, will be in touch.
I cant even be arsed anymore arguing with customers or reading them the rule book.
I just said no problem. deleted them off the round and of my mind. If they ask to come back next year I might if it suits me or I might not if it doesn't.
I couldn't care less either way, I just focus on picking up new work
This man wins the internet. Thats exactly how to address this issue.
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I bin em, cos it makes ME feel better
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I bin em, cos it makes ME feel better
Lot of truth in that.
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before I make a decision, I always ask myself how do I benefit?
I have had three ask to leave it till march this last month .... one has done it on 2 occasions.
firstly, I will admit its highly annoying grrr!
however, I have to look at where is the customer, are they a good customer as regards paying on the day... good access ,
more importantly, are they in the middle of a good run of customers ?
will I be biting my nose off to spite my face ?
the one that has done it on 2 occasions pays £36 every month... but is elderly and always at home , and pays cash . she is on a run of houses I do. shes a bit old school, but a good customer for 8 months . It takes me 20 mins to do her property, I am happy to accomadate her request to leave it till march.
THE OTHERS CAN DO ONE !!!! LOL
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I get it with that one , as long as it’s not totally mingin when you restart I would do the same , but if it’s a £12 job then no fecking chance !
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Well, I’ve not had to use the ‘ I don’t offer a seasonal service ‘ chestnut for a long time......until today!
Newish customer, cleaned for the last 5 months, phoned me up and said “ I don’t do online banking so could you come and pick up the cash” I explained I wouldn’t be in that area so would get it on the next clean, then came those dreaded words “ actually it’s a bit pointless cleaning them in the winter so if you could just collect the cash and we will start again in March “ ....How very dare she 😂
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If your water quality is top notch you wont need to 'rinse'
Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? ;D
Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).
Keep it at 000, high flow, bash through the work. I never get problems with spotting.
You can do what you have said and get away with it on some windows but most will need rinsing or when it dries there will be bits all over the glass , or there are down where I am been there tried that technique years ago and had numerous problems now rinse all windows off the glass and get zero problems for the extra time taken it’s well worth it , your technique will not work with salt on the glass either we do loads of costal jobs windows are opaque every visit rinsing is a must
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Big up to the South West massive !
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more importantly, are they in the middle of a good run of customers ?
This can work either way though.
It can spread to the other customers once word gets out that you stop eating in early November.
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"Can you leave them till spring?" is code for "I don't want my windows cleaned anymore!"
At least that's what I hear when it's said to me.
And it's rare I hear it these days because of what I hear.
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before I make a decision, I always ask myself how do I benefit?
I have had three ask to leave it till march this last month .... one has done it on 2 occasions.
firstly, I will admit its highly annoying grrr!
however, I have to look at where is the customer, are they a good customer as regards paying on the day... good access ,
more importantly, are they in the middle of a good run of customers ?
will I be biting my nose off to spite my face ?
the one that has done it on 2 occasions pays £36 every month... but is elderly and always at home , and pays cash . she is on a run of houses I do. shes a bit old school, but a good customer for 8 months . It takes me 20 mins to do her property, I am happy to accomadate her request to leave it till march.
THE OTHERS CAN DO ONE !!!! LOL
I think we all can relate to this.
I have customers who if they were solo houses or out of the way would have been gone long ago.
But the ones who are right next door to another or great payer, easy access etc but has a tendency to skip or leave the gate locked..I cut them a bit of slack as when they do get cleaned they are "bonus" jobs.
I've come to realise that to get a 100% perfect round is nigh on impossible, theres always going to be a skipper even if it's just gone on holiday or having work done on house etc.
So rather than pull your hair out over it, if you want a grand of guaranteed work a week then get £1100 a week of the best customers you can and you should always be guaranteed that grand.
Adding 2 extra jobs per day for good measure is always good practice and if you've got slightly more work than you need you'll never be short.
Also at the moment I've given myself a marketing budget to refine my round...I know a lot of guys (solo) get a full round and just leave it up to the gods in terms of keeping the round topped up via walk ups, organic SEO etc.
But marketing is a cost to nearly all businesses that I think is neglected amongst us sole traders and small setups.
If you can create a constant influx of new work, you can not only replace dross but also compact the work and push higher prices as and when that type of work comes in.
If you factored in only £200 a month (or of course if you want knock or leaflet for free but I would always prefer to use money to make money rather than increased workload) you might spend 2k a year but you could be upping your weekly turnover by ££££ to make it more than worthwhile.
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Four this week!😀 happy days, will prospect some better paid work.
Oh plus two that have split up!
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I have 1 they want every 3 months the 1 next door is every 6 weeks,the 3 month 1 is also £50 and takes 15-20 minutes so I’m happy to leave it every other time,I look at it as an extra 50 every other time what am I gonna do say jog on to them that would be sillly
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I have 1 they want every 3 months the 1 next door is every 6 weeks,the 3 month 1 is also £50 and takes 15-20 minutes so I’m happy to leave it every other time,I look at it as an extra 50 every other time what am I gonna do say jog on to them that would be sillly
But that’s not a can you leave to Spring is it? It’s someone wanting to change frequency........Oh, I see, it’s willy waving time😂
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Oh sorry I miss read it I didn’t realise huh even I can get it wrong sometimes,I should have said I’ve had a load of £5 jobs just sacked me off till the spring I might have got some sympathy.
Birds of a feather and all that eh 😂
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Can someone please talk to me on here I’ve got a load of £3-50 terrace houses I need advise about 😂😘
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Can someone please talk to me on here I’ve got a load of £3-50 terrace houses I need advise about 😂😘
Bungle is your man ;D
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Can someone please talk to me on here I’ve got a load of £3-50 terrace houses I need advise about 😂😘
Bungle is your man ;D
Now now Mr Shrek, I'm sure you've read my reply on the other thread. 0/10.
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Picked up a new job yesterday and thought I would post on here as it made a good compromise.
Gave the customer the choice of two price plans, one for 4 wkly and the other at 8 wkly. She decided upon 8 wkly over winter and 4 wkly rest of the year.
I thought, that was upfront and we're both clear on the plan going forward so this should be good
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I wouldn’t start offering that though if it was me,I say I take on regular work and this particular area I do every 6-8 weeks if you are not around I will leave a ticket with payment details on. As soon as you get into all this offering cleaning schedules you are asking for trouble only experience,if you have lots of work and new work is not regular you are only fooling yourself into thinking it’s good,if you are already full you are doing them a favour by fitting in with them.
You’ll only be free to do your work as you wish if they fit in with your days in there area,I can remember so many days I’d drive miles out just for 1 job because I was so late on that 1 customers every other time basis.
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I mostly agree, as I certainly wouldn't drive out my way for one job, unless within six months I'm able to build that one job into a small round.
However, the ones I offer 4 or 8 wks to are within the areas I work for, plus it can actually swing it in your favour. For instance if I want the job at four weekly and a good price. Rather than them squabble at the price, I give the 8 wkly price at a much higher price which makes the four weekly on face value as a good option 😂
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I've dropped 6 this week so far. I hate doing it and held back from dropping another 2 because 8 seemed too many. Mostly or skipping a 2nd/3rd time.
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I always tell them from the get go do you want a regular clean if they so no I say I’m sorry I’m not the bloke for you then,when they say yes I tell them how often I’m in that area cleaning,I’m always around that area usually but as soon as you start offering to fit in with them they will only end up having there windows cleaned a couple of times a year which is no good to me. The key like all self employed people is to have to much work on,can’t let customers dictate been there done that never again.
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Just had my first one of the winter. "We've decided to not have the windows cleaned during the winter and resume in march. " Me, 'I have bills all year round therefore I work all year round. I will replace you with someone who wants regular cleaning, I can't keep a slot open for 4 months.'
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How did they respond Bungle?
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How did they respond Bungle?
He texted back thanking me for telling him my position ???
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How did they respond Bungle?
He texted back thanking me for telling him my position ???
I do wonder though if he stepped back and looked at it from your position ?
Did he think " What if my boss said that to me each winter , where would I be then "
Probably not as he did not continue with the service , best off shot of them types mate , but fair play to him for at least responding and letting you know .
Hes just got to find another you in Spring now , but he will run out in the end ;D.
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How did they respond Bungle?
He texted back thanking me for telling him my position ???
I do wonder though if he stepped back and looked at it from your position ?
Did he think " What if my boss said that to me each winter , where would I be then "
Probably not as he did not continue with the service , best off shot of them types mate , but fair play to him for at least responding and letting you know .
Hes just got to find another you in Spring now , but he will run out in the end ;D.
I doubt he will find anyone else. He lives in a small pocket of houses in the sticks. There's 9 houses and an old building converted into flats. I clean 6 of the houses and he came to me to clean his windows. He'll be saving about £75 by the time March comes round!!
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Well when he asks you in March tell him its 75 for the first clean!