Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ianhannaford on June 26, 2006, 07:01:19 pm
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Hi Everyone,
We have finally launched Window Cleaner Professional! To download your free trial go to www.windowcleanerpro.com and click on the download link.
On the download section there are 3 things that you can download.
1) The Quick Start Guide, which we recommend you download first as this gives you complete instructions on downloading, installing and using WCP.
2) Window Cleaner Professional Software incl. Microsoft .NET framework
3) Free Adobe Acrobat Reader, which you need to view all the reports that are generated by the system.
Like it says on the website, it’s a fairly big download but this is due to the platform that it’s built on and the functionality that WCP provides.
Have fun and please let me know if you have any problems and I will assist you personally.
My direct email is ian@windowcleanerpro.com or you can use the websites feedback form. We have forums and a live chat room that I maybe sitting in a little later on this evening and probably most of the day tomorrow to offer you any help. There is a scheduled conference in the live chat room on Wednesday @ 8PM (GMT)
Thanks for your patience and I hope you enjoy the software
Ian
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Thank you Ian
Downloading now
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Dito. ;D
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unimpressed so far ,
the programme is asking for a user name and password, also the pdf doc says there was an error opening the document , the file could not be found.
Could this be the way forward ?
Fisrt impressions
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same here,cant use trial because it keeps asking me for username and password
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Personally I prefer LMA Manager but thats just me!!!! ;)
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unimpressed so far ,
the programme is asking for a user name and password, also the pdf doc says there was an error opening the document , the file could not be found.
Could this be the way forward ?
Fisrt impressions
SAme here.
Uninstalling is a massive pain as well. With Frameworks. Its also saying its running when nothing is in the background what so ever.
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In the quick start guide user & password is set at admin 4 both.
So far i like it, but thats me.
Macc
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macc
Thanks i will try again
Dave
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The problem was you had to save it to hard drive first but I have changed it now so that it will open straight away.
Try again and let me know
Thanks macc, the default username and password is admin/admin
Sorry about the teething problems :(
Ian
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No prob Dave, ive got the Mrs doing the reading.
Macc
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Hi Justin,
Uninstallaing is easy, the software does not write itself to the regsitry and does not run as a background process. To uninstall simply go to Control Panel -> Add Remove Programs and remove Window Cleaner Professionl.
Sorry about the first couple of problems...i promise this is not a sign of things to come
Ian
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got it up and running now,looks very good,will play with it over next couple of days to see how i get on.
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Working now. It does look nice, ill play with features l8r.
Justin
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its crashed on me 3 times now when i press schedule and another button
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Working now. It does look nice, ill play with features l8r.
Justin
Cheers Justin,
Like I said I hope that you enjoy the software and I apologise for the initial problems...Lets hope thats the last of them ;D
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its crashed on me 3 times now when i press schedule and another button
Are you using Windows XP...The software is only designed to run on XP.
Ian
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im trying to download the software but its saying that application did not succed. any ideas why its not working? (I have xp)
thanks
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im trying to download the software but its saying that application did not succed. any ideas why its not working? (I have xp)
thanks
Hi I am online in the chat room on our site www.windowcleanerpro.com if you need any help
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All problems sorted now. Ian sorted it out in seconds!! cheers.
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urm am i doing somthing wrong but i just keep getting the will be here soon screen !
whats up most sad, hope your not getting to much of a stressfull evening!! ;D
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I do have George the Window Cleaner's Assistant, what would be the benefit of me changing over to your new software?
Andy
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Hi Carl
This is normally a problem with the browser caching an old version of the webpage.
Try accessing directly usiing
www.windowcleanerpro.com/download.php
Hope that helps
Ian
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thank you ian all your efforts are noted and im sure you will od on asprin or somthing tonight!! :o
cheers!!
ps yes that link is spot on ;D
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I do have George the Window Cleaner's Assistant, what would be the benefit of me changing over to your new software?
Andy
I have personally not used George so I can't comment on what iot can and can't do. Our software is meant to bring a fresh new interface and give users another options to help run their business. You have a free trial period and I do urge you to download and at least try it.
If you like it then great, if not then you have only invested your time...this is only the first version of our software and with the feedback and advice from cleaners all over the world the software will grow and new features will be added.
Let me know if you do decide to download as it would be good to hear from someone that can compare.
Thanks
Ian
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thank you ian all your efforts are noted and im sure you will od on asprin or somthing tonight!! :o
cheers!!
ps yes that link is spot on ;D
No problem Carl,
Certainly is a stressfull and nervous time, but I'm sure it will be worth it in the long run.
Thanks
Ian
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Thanks Ian
Down loaded, up and running all ok, Looks good, will give it a try over the next few days.
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hi can i ask most of my work is fortnightly but i do full streets and out of say 40 houses on a street 10 are monthly so would i have to have the fortnightlies as 1 round and the monthlies as another round
hope that makes sense
gary
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Hi Gary,
Does make sense...yeah we decided from a managment and scheduling point of view that the frequency is set against the round. You are correct in saying that you would set up 2 rounds, one with a freq of monthly and one with a freq of fortnightly.
This way it will keep your sceduling in check
Hope that helps
Ian
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Hi Ian
Have been playing around with it and its pretty good the only thing so far i don't like is
If you put a job in and it says last clean what if you make a mistake on the date how do you edit that as i can't seem to,
Would you have to delete the job and start again.
Also you need to put a round in to start it.
All my work is really close together so i only class that as 1 round so could i just put all my work in 1 round or does it have to be seperate rounds for a day or a week
Paul
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Hi Paul,
No the easiet way of editng the last cleaned date is to go to the job history screen, delete that clean and add it in again. To get to job history:
Click on the 'Maintain' button next to the job.
You will see the last cleaned entry, which you can delete,
then click the 'Add Clean' button
Hope that helps and thanks for the kind words
Ian
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will it run on a PDA?
thanks
jonathan
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Hi Paul,
No the easiet way of editng the last cleaned date is to go to the job history screen, delete that clean and add it in again. To get to job history:
Click on the 'Maintain' button next to the job.
You will see the last cleaned entry, which you can delete,
then click the 'Add Clean' button
Hope that helps and thanks for the kind words
Ian
To Late I'm a dick head I deleted the whole round :(
Good job I only put five customers in ;D ;D
Looks like a late night for you Ian ::)
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One more thing ian
I fits my screen lovely 800 x 600
If i click maintain i cant see the stuff on the right some is hidden unless i up the resolution on my screen to 1024 x 786 then i see the whole lot.
Is there a way of resizing that to fit 800 x 600
Paul
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Hi Ian. IT looks good.
Im going to give it a go loading my work for tomorrow. 18 houses in one road. Here goes. :o
Macc
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One more thing ian
I fits my screen lovely 800 x 600
If i click maintain i cant see the stuff on the right some is hidden unless i up the resolution on my screen to 1024 x 786 then i see the whole lot.
Is there a way of resizing that to fit 800 x 600
Paul
Hi Paul,
No problem thats what Im here for :)
I will look into this right away and try to get it to fit all on one screen. We had assumed people would be running the software on higher resolution!
Give me 1/2 hour and I'll try and get this change made for you.
Ian
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I can't see the Job order Button?
Ian I hope you had lots of sleep today ;D ;D
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looking pretty good!
nice nad smooth looking program!
but same as jonathan will it go on a pda??
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looking pretty good!
nice nad smooth looking program!
but same as jonathan will it go on a pda??
To answer your questions on pda, they are trying it on just desktops at the moment.
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thank you jeff1.
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I can't see the Job order Button?
Ian I hope you had lots of sleep today ;D ;D
Hi Jeff,
The job order button is in the bottom right hand corner of the round screen. You can check the help files by clicking the Help icon in the menu bar and there is a section about job ordering under the rounds topic in help.
Ian
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Ian,
I did all that But the button is not on my screen, I was wondering if its a problem with my screen size. ???
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Ian I did all that But the button is not on my screen, I was wondering if its a problemwith my screen size. ???
Are you running at 800 * 600?
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Ian I did all that But the button is not on my screen, I was wondering if its a problemwith my screen size. ???
Are you running at 800 * 600?
Just checked, Yes I am.
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HI Jeff, Paul
I have just uploaded a fix for your sizing problems, if you exit and restart WCP it will ask you whether you want to install the updates. Click OK and your sizing problems should be fixed.
Let me know if you have any problems
Ian
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Hi Ian. That went well. I have a couple of houses which i month is the house only, next month includes con. how do i load that info? ???
So far so good. HAD a couple that owed from last time, i like the way it goes to debts section with a total, always adding up whats out, thats going to save me time.
Printed off work list for tomorrow, nice clear lay out.
Macc
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Ian I did all that But the button is not on my screen, I was wondering if its a problemwith my screen size. ???
Are you running at 800 * 600?
Just checked, Yes I am.
Jeff, look at the next post, I think you need to do the same.
Macc
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Well done Ian, Just changed my order,
Thanks for all your help, I can see your working flat out tonight,
Good luck with the product. 8)
Thanks macc all sorted now ;D
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Hi macc,
Thanks for the kind words and I'm really glad that you have been able to get it working so quick.
As for your question re: tasks within a certain job. This is one of the features that is due for development soon. For now the best way you can do this is add a job note to the job and ask it to print on the work list (the downside being you have to remember if you did it last time or not).
Once tasks is live this will mean you can add as many tasks per job as you wish and they will show up on the work list.
Hope this helps
Ian
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Hi Gary,
Does make sense...yeah we decided from a managment and scheduling point of view that the frequency is set against the round. You are correct in saying that you would set up 2 rounds, one with a freq of monthly and one with a freq of fortnightly.
This way it will keep your sceduling in check
Hope that helps
Ian
hi ian will this always be the case as i would like to be able to put jobs rather than rounds as fortnightly please say no as otherwise i wont be able to use it and it looks good
i have got about 400 customers and 100 of those are monthly the other 300 are fortnightly , so you can imagine the problem i would have
number 2 on a street is on 1 round and number 4 who is monthly would have to be on another round
gary
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Hi Gary,
This was always intended to be the case but like I said before the software will grow based on the needs of you guys. I would really appreciate your input on how you would see this working?
My personal email is ian@windowcleanerpro.com
Thanks Ian
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hi ian
for me if there was an opion for me to set the frequency of the job then it would be great
thanx
gary
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hi ian
for me if there was an opion for me to set the frequency of the job then it would be great
thanx
gary
Hi Gary,
The biggest problem with this is that if you have 2 jobs in a round, one with a 2 week freq and one with a 4 week freq, how does the scheduling module display the correct due date. You will have a round with some jobs due and some jobs not due? In the case of WCP the round can be green (due this week) in the schedule module but contain jobs that are not actually due until 2 weeks time.
Is that acceptable? In my personal opinion I think this is unworkable. There is probably a way round (!) this and I think that if a little thought is put into it then it can be achieved. Ill have a thing over the next couple of days.
Ian
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hi ian
let me know how you get on
george wasnt for me but if you look at their software they do it with a job frequency but their were other things that didnt suit me theirs and your software looks good, maybe a mixture of both would be ideal
thanx for taking the time to answer my questions and dont forget to let me know if you can find a way around it as i am interested
gary
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Hi Gary,
Thanks for taking the time to try out my software. I will certainly look into this and am positive that a solution can be found. Just out of interest why would it be a headache to have this scenario:
Round: Melrose Close - 4 Weeks
Job: Mr Smith, 1 Melrose Close
Round: Melrose Close - 2 Weeks
Job: Mrs Jones, 4 Melrose Close
On the schedule this would then show round 1 as due every 4 weesk and round 2 as due every 2 weeks? I'm not sure I understand from a business point of view why you would want to combine them?
Let me know your thoughts on this...
Ian
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hi ian
i will tinker with it tomorrow and see how it works the way you have said
gary
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Hi Gary. How about this, the idea works.
Round - Melrose
2 weeks - 1 & 2 Melrose
4 weeks - 3 & 4 Melrose
Add round - Melrose, Nos 1 & 2 Melrose, freq 4 weeks, due date 1/6/06 (every 2 weeks sorted)
Add round - Melrose, Nos 1,2,3 & 4 Melrose, freq 4 weeks, due date 15/6/06.
They are still separate rounds but it covers the 2 & 4 week cleans. ;)
Macc
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Hi Gary. How about this, the idea works.
Round - Melrose
2 weeks - 1 & 2 Melrose
4 weeks - 3 & 4 Melrose
Add round - Melrose, Nos 1 & 2 Melrose, freq 4 weeks, due date 1/6/06 (every 2 weeks sorted)
Add round - Melrose, Nos 1,2,3 & 4 Melrose, freq 4 weeks, due date 15/6/06.
They are still separate rounds but it covers the 2 & 4 week cleans. ;)
Macc
The only problem with this macc is that you will get the first round displaying every 2 weeks in the schedule along side the second round i.e duplicate houses.
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hi ian
for me if there was an opion for me to set the frequency of the job then it would be great
thanx
gary
This is one of the reasons I prefer to use a an ordinary database (and spreadsheet). I have a field called interval. The number (in days) I put in there is added to the date of the previous clean [lastvisit+interval] and the date of the next clean appears in another field called nextvisit. When I need a list of work due, I ask for a report to display all work where =NOW()-nextvisit>=0. The final number can be altered if I need to see several days ahead or if I am running late. I'm not knocking the Window cleaner pro product or George but if you spend some time (and errors) setting these things up yourself, you can usually have more flexibility. When a product is already off the shelf, there is a tendency to be dependent on what features the programmer includes. However, where a programmer follows the feedback closely and adapts the program (such as W/C Pro or George) this need not be too much of a problem.
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hi ian
for me if there was an opion for me to set the frequency of the job then it would be great
thanx
gary
This is one of the reasons I prefer to use a an ordinary database (and spreadsheet). I have a field called interval. The number (in days) I put in there is added to the date of the previous clean [lastvisit+interval] and the date of the next clean appears in another field called nextvisit. When I need a list of work due, I ask for a report to display all work where =NOW()-nextvisit>=0. The final number can be altered if I need to see several days ahead or if I am running late. I'm not knocking the Window cleaner pro product or George but if you spend some time (and errors) setting these things up yourself, you can usually have more flexibility. When a product is already off the shelf, there is a tendency to be dependent on what features the programmer includes. However, where a programmer follows the feedback closely and adapts the program (such as W/C Pro or George) this need not be too much of a problem.
Morning The Shiner,
This is exactly what we intend to do :) A program is only worth having if it fits the needs of the business model its trying to support. We have made our best guess at what features are to be included and as you have suggested the software will grow organically based on the feedback from customers.
I am already working on Gary's feedback and adding the ability to define the frequency as a multiple of the round frequency whilst still trying to maintain the integrity of the scheduling module.
Thanks for your feedback
Ian
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hi ian
for me if there was an opion for me to set the frequency of the job then it would be great
thanx
gary
This is one of the reasons I prefer to use a an ordinary database (and spreadsheet). I have a field called interval. The number (in days) I put in there is added to the date of the previous clean [lastvisit+interval] and the date of the next clean appears in another field called nextvisit. When I need a list of work due, I ask for a report to display all work where =NOW()-nextvisit>=0. The final number can be altered if I need to see several days ahead or if I am running late. I'm not knocking the Window cleaner pro product or George but if you spend some time (and errors) setting these things up yourself, you can usually have more flexibility. When a product is already off the shelf, there is a tendency to be dependent on what features the programmer includes. However, where a programmer follows the feedback closely and adapts the program (such as W/C Pro or George) this need not be too much of a problem.
Morning The Shiner,
This is exactly what we intend to do :) A program is only worth having if it fits the needs of the business model its trying to support. We have made our best guess at what features are to be included and as you have suggested the software will grow organically based on the feedback from customers.
I am already working on Gary's feedback and adding the ability to define the frequency as a multiple of the round frequency whilst still trying to maintain the integrity of the scheduling module.
Thanks for your feedback
Ian
Good morning Ian.
We are both a pair of earlybirds today :) .
I'm sure that both your product and George are a big help to people as most on here will not want to set things up the way I have. Indeed, if I had been aware of such a product before I set up my database/spreadsheet system, I would probably have bought it myself. I tend to cling to what I have already done because I put in a lot of effort to set it up (a big thanks to the usenet community there) and I wouldn't want to think of my efforts as wasted.
I hope that you do well out of this as I have a lot of respect for someone who is prepared to put in the effort (same goes for the author of George).
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Thanks for your kind words Th Shiner.
I also feel I should commend you on your efforts to set up your own system. I am always open to your suggestions on how we can improve our product and would appreciate (if you have 5 minutes) to have a look and see if there is anything that you feel would benefit a window cleaner.
Good luck with your business
Ian
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Ian
Sent previous e-mail showing interest, nothing come through yet. Would this system run a commercial only business with approx 300 customers, timescales, weekly, fortnightly, monthly, 6- weekly, bi-monthly, quarterly, 3 calls per annum & 6 monthly. It would need to be on one monthly spreadsheet, previouslu looked at george but not setup yet.
Might be better to discuss on land line
Gary
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Ian
Sent previous e-mail showing interest, nothing come through yet. Would this system run a commercial only business with approx 300 customers, timescales, weekly, fortnightly, monthly, 6- weekly, bi-monthly, quarterly, 3 calls per annum & 6 monthly. It would need to be on one monthly spreadsheet, previouslu looked at george but not setup yet.
Might be better to discuss on land line
Gary
Hi Gary,
If you email me personally (ian@windowcleanerpro.com) I will contact you via the phone.
Cheers
Ian
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Hi Gary. How about this, the idea works.
Round - Melrose
2 weeks - 1 & 2 Melrose
4 weeks - 3 & 4 Melrose
Add round - Melrose, Nos 1 & 2 Melrose, freq 4 weeks, due date 1/6/06 (every 2 weeks sorted)
Add round - Melrose, Nos 1,2,3 & 4 Melrose, freq 4 weeks, due date 15/6/06.
They are still separate rounds but it covers the 2 & 4 week cleans. ;)
Macc
The only problem with this macc is that you will get the first round displaying every 2 weeks in the schedule along side the second round i.e duplicate houses.
If both rounds are set at 4 weeks it works. IF you look at the 2 weekers there in both, 4 weekers in every othere time. ;)
Macc
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Hi Ian
1.
I have a problem in that I do not have broadband and an ISP which automatically cuts my connection after 2 hours - I estimate that I have about 90% of the software loaded by then. I usually use a downloader manager and am able to resume download when this happens but am unable to activate it with your software.
2.
Round frequency. As with the other guys I also have fortnightly and monthly cleans in the same round and George software accounts for that well by putting the frequency against the customer. As you have put it against the round, does the round planning diary incorporate all these rounds?
The reason I ask is because George's software doesn't and only provides for a diary for that particular round - on good if you have separated your rounds into villages as I have.
3.
Will your software allow the overall round to be divide between 2 people with each others work kept separately?
Thanks
Bruce
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Hi Gary. How about this, the idea works.
Round - Melrose
2 weeks - 1 & 2 Melrose
4 weeks - 3 & 4 Melrose
Add round - Melrose, Nos 1 & 2 Melrose, freq 4 weeks, due date 1/6/06 (every 2 weeks sorted)
Add round - Melrose, Nos 1,2,3 & 4 Melrose, freq 4 weeks, due date 15/6/06.
They are still separate rounds but it covers the 2 & 4 week cleans. ;)
Macc
The only problem with this macc is that you will get the first round displaying every 2 weeks in the schedule along side the second round i.e duplicate houses.
If both rounds are set at 4 weeks it works. IF you look at the 2 weekers there in both, 4 weekers in every othere time. ;)
Macc
Well done macc, nice work
This does work
Ian
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Hi Ian
1.
I have a problem in that I do not have broadband and an ISP which automatically cuts my connection after 2 hours - I estimate that I have about 90% of the software loaded by then. I usually use a downloader manager and am able to resume download when this happens but am unable to activate it with your software.
2.
Round frequency. As with the other guys I also have fortnightly and monthly cleans in the same round and George software accounts for that well by putting the frequency against the customer. As you have put it against the round, does the round planning diary incorporate all these rounds?
The reason I ask is because George's software doesn't and only provides for a diary for that particular round - on good if you have separated your rounds into villages as I have.
3.
Will your software allow the overall round to be divide between 2 people with each others work kept separately?
Thanks
Bruce
Hi Bruce,
1) You can download the framework files separatly, install these and then instal WCP. The framework file can be downloaded at the following URL:
http://thesource.ofallevil.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
Once you have downloaded and installed this then you can go back to our site and download WCP again.
2) The way that WCP schedules rounds is quite unique and it was decided to set the frequency at round level. This keeps all jobs that are similar freq in a logical unit of work. As the previous post suggest there are work arounds for this. I am currently working on a solution where you will be able to sepcify the freq at job level but this requires a little thinking about due to the complexities of scheduling.
3) You can decided which round (and even down to individual jobs) you would like printed on a work list. This way you can decide which round/jobs to give each employee. You can even assign the income and expensditure to different accounts so you can keep track of how much money each employee is generating.
I hope these answers your questions and if I can help any further then let me know.
Ian
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Hi Ian
I down loaded your program, and discoverd within minutes that job of 4wk or 8wk etc had to be onn sepperate rounds.
This is not good, as one list with all the jobs on that whatever time scale they are cleaned should be paramount. The list should be in order of how you work your round whatever.
Sorry uninstalled,
Roy
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Hi Ian
I down loaded your program, and discoverd within minutes that job of 4wk or 8wk etc had to be onn sepperate rounds.
This is not good, as one list with all the jobs on that whatever time scale they are cleaned should be paramount. The list should be in order of how you work your round whatever.
Sorry uninstalled,
Roy
As you would have seen in the previous post this is currently being worked on. It was decided that if you work a round with some jobs being done every 4 weeks and some every 8 weeks in fact these are 2 different rounds.
However some people have asked that they all be included in one round and scheduled appropriately.
Thanks
Ian
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Thanks Ian
Roy
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Thanks Ian
Roy
No problem...I do hope that you will reinstall the software after this additional feature has been added ;D
Ian
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I will have a look.
You see a lot of rounds work like this.
You have 4wkly jobs and mixed in are 8 wkly jobs and 12 wkly jobs. The next time you work the 4 wkly jobs the 8wk and 12wk are not due so you have other 8 wkly jobs that alternate with the first. As this keep the round the same in time and monnies. So to have one sheet with all job on that are due, is far better than several as it would be easy to overlook someone.
I'm glad you are listening to the feed back and the program will get better.
Of course I do realise we all want different features and you cant get them all.
Well done.
Roy
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I will have a look.
You see a lot of rounds work like this.
You have 4wkly jobs and mixed in are 8 wkly jobs and 12 wkly jobs. The next time you work the 4 wkly jobs the 8wk and 12wk are not due so you have other 8 wkly jobs that alternate with the first. As this keep the round the same in time and monnies. So to have one sheet with all job on that are due, is far better than several as it would be easy to overlook someone.
I'm glad you are listening to the feed back and the program will get better.
Of course I do realise we all want different features and you cant get them all.
Well done.
Roy
Roy,
Excellent...thanks for the breakdown, that helps a lot when I'm coding this new part.
Ian
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Ian
I have a round which is worked nearly every day the reason being it is local work , so if i have been out of the area and i have completed that round, i work on the local round for a couple of hours, then the next day we may go out to another area for say 5 hours then when we return we will work the local round again, same again if it has been raining all day we may nip out and do some local again,
I think you realy need to look at job frequency rather than round frequency .
What happens if it takes a week to complete a normally 2 day round, how does it get rescheduled for the work you did on the monday to become due on exactly the same day as the last clean, and the work you did on the friday the same.
Dave
ps it is still crashing on me and i am using xp fully updated
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Ian
I have a round which is worked nearly every day the reason being it is local work , so if i have been out of the area and i have completed that round, i work on the local round for a couple of hours, then the next day we may go out to another area for say 5 hours then when we return we will work the local round again, same again if it has been raining all day we may nip out and do some local again,
I think you realy need to look at job frequency rather than round frequency .
What happens if it takes a week to complete a normally 2 day round, how does it get rescheduled for the work you did on the monday to become due on exactly the same day as the last clean, and the work you did on the friday the same.
Dave
ps it is still crashing on me and i am using xp fully updated
Hi Dave,
Thanks for your input...as per my promise I will listen carefully and code to what is required. I have made a misjudgment by putting the freq on the round and not the job :-[
I have been on this since 7 this morning and should hopefully have the updates ready this evening so that the freq is set on the job (and it will be in days instead of weeks).
As for the crashing I have managed to reproduce this on my machine and think its to do with profiles. If you have 5 minutes now I am in the live chat room and can walk you through it to see if it is the same problem I reproduced.
www.windowcleanerpro.com/support.php
click in the join chat, hopefully speak to you soon
Thanks
Ian
Ian
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Ian has sorted my crashing programme problem , it was just one simple setting in system settings, The trouble was i have streamlined my pc to run as fast as possible and switched of all unneccessary performance zappers
Dave
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Ian has sorted my crashing programme problem , it was just one simple setting in system settings, The trouble was i have streamlined my pc to run as fast as possible and switched of all unneccessary performance zappers
Dave
Cheers Dave,
Hope you can now enjoy the software ;D
Ian
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i do like this program if the frequncy like other people have said is changed also how much is it to buy thanks
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i do like this program if the frequncy like other people have said is changed also how much is it to buy thanks
Im currently working on the frequency as we speak. The retail price is £97 but the launch price is £55.
Thanks
Ian
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hi are going to let us know when the frequncy is sorted thanks
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hi Ian
been working on your program thanks for all the help setting up you must know by now that i dont know much about comuters. lol ;D
any way my problem now is that i currently run george and have 98 debts in all outstanding, and in the morning chqs will come in the post .
i cant find the search button to search by customer name or by address how will i find 6 customers out of a list of 98. ???
Belinda
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Hi Belinda. Click on the debts button at the top. IT brings all debts up.
Macc
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yes but if i have 98 of them it will do my head in looking through them all
george has a find button you can search by name or address. :o
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i have entered todays work in and already have 10 job not paid (we do not collect)
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hi are going to let us know when the frequncy is sorted thanks
Yeah Ill let everyone know but Im expecting to get this done tonight or tomorrow
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i have entered todays work in and already have 10 job not paid (we do not collect)
Hi Belinda,
Let me see what I can do...I'm currently working on the frequency issue and then Ill have a look into a search feature. Just out of interest you can filter the debts by round which will give you a slightly smaller list :)
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yes but some of my rounds are very big and i have around 500 customers and growing fast.
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yes but some of my rounds are very big and i have around 500 customers and growing fast.
lol...like I said let me see what I ca do after I finish frequency
;D
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cheers ian you are going to be up late again tonight
what would you do without demanding woman like me lol ;D ;D ;D
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I have downloaded your new software and have had a look at it now.
Please don't take offence and I congratulate you on all your hard work & effort you put into developing this software, but I am going to stick with george the window cleaners assistant. George has a few downfalls but I think it has the edge!
Clear Vision
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I have downloaded your new software and have had a look at it now.
Please don't take offence and I congratulate you on all your hard work & effort you put into developing this software, but I am going to stick with george the window cleaners assistant. George has a few downfalls but I think it has the edge!
Clear Vision
Hi Clear Vision,
Thanks for your thoughts, I don't suppose you would want to share with me what the edge is as this would help develop our software further. I can be contacted on ian@windowcleanerpro.com
Thanks
Ian
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well it looks good from the website, but I cant get it to install. I downloaded the "setup.exe" and then the "WindowCleaner.application" but when I try to run the thing it says
"Cannot download the application. The application is missing required files. Contact application vendor for assistance"
I am using Windows XP
-Philip
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well it looks good from the website, but I cant get it to install. I downloaded the "setup.exe" and then the "WindowCleaner.application" but when I try to run the thing it says
"Cannot download the application. The application is missing required files. Contact application vendor for assistance"
I am using Windows XP
-Philip
Hi Philip,
You dont actually download the files, the software is deployed directly from the site, all you need to do is click on the Download button and click Run instead of Save.
Let me know if you are still having problems...I can be contacted personally on ian@windwocleanerpro.com
Thanks
Ian
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I don't suppose anyone can give me a real life scenario for the frequency i.e. a round with x number of jobs that have different frequencies and what you would expect to see in the schedule.
This is the test I have been using:
Round - Cromer Way
Job 1 Cromer Way, 7 Days, Last Done 27th June -> Next due 4th July
Job 2 Cromer Way, 7 Days, Last Done 28th June -> Next due 5th July
Job 3 Cromer Way, 14 Days, Last Done 27th June -> Next due 11th July.
If people think this is ok then great if not then some real sample data would be really helpful for testing
Thanks
Ian
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Ah solved. Tip for anyone, launch the installer from Internet Explorer. It doesn't work from firefox.
-Phil
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Ah solved. Tip for anyone, launch the installer from Internet Explorer. It doesn't work from firefox.
-Phil
Glad you got it working.
We tried it from firefox and the biggest problem we faced was that once it was downloaded a firewall was blocking access to download the remaining files.
Have fun and let me know if you have any more problems or questions
Ian
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For now i have unistalled it for now
I think george has the edge.
I like the diary view which george has where you can easily see from one day to the next what you have.
Its also easier to put in payments in george just click address and click pay.
I dont like the way you have to set up all these rounds.
I like mine as one round where i can see everything in the order i set the program up in.
I will come back to it at a later date and have another go
Paul
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For now i have unistalled it for now
I think george has the edge.
I like the diary view which george has where you can easily see from one day to the next what you have.
Its also easier to put in payments in george just click address and click pay.
I dont like the way you have to set up all these rounds.
I like mine as one round where i can see everything in the order i set the program up in.
I will come back to it at a later date and have another go
Paul
Hi Paul,
Fair Enough and thanks for at least trying the software. I am working on the rounds thing so that you can define one round and have all your jobs under 1 round. Im not sure I understand what you mean about entering payments but would be greatful if you could explain a bit futher.
The schedule that we have used is a business model that we have successfully deployed across a number of differnet business as it does not tie you to a specific day but gives you a snap shot of your business and the outstanding work.
Thanks again
Ian
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Ian,
Frequency is a real headace!!!!!
I built a Lotus Approach Database for my round.
I went to a freind who, like you is a computer wiz. He uses Microsoft Visual Basic and Access. The major problem was trying to generate a "Due Date".
I have two Rounds:
1. Commercial. Weekly and fortnightly shops. Each shop can have a monthly cycle. Eg.
1st week Shop and paint
2nd week Shop front
3rd week Shop in and out
4th week Shop front
To further comlicate matters.....1st week is 1st week of the month. It is a monthly cycle not 4 weekly so.........every 3 months I have a 5th week!!!!
If you can sort this out....................you are a geniuose!!!!!!!!
David Salkeld
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Im not sure I understand what you mean about entering payments but would be greatful if you could explain a bit futher
In george when i open it i can see all the customers.
If i double click a name it brings up there details like when they were last cleaned, when they are due and payment i just tick for done and anither box for payment.
Paul
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All i need is a list 4 weeks after the last job was completed no matter when it was done or what round it was on, that thrown in with some weeklys and fortnightlys on the same round.
If you look at the way George presents the work for you in the job list that is just about perfect.
The only thing about George i dont like is not being able to input if tthe customer paid by cash or cheque, i see this as a vaery important aspect of keeping job records.
Also the ability to print an invoice a couple of weeks down the line , when a customer asks for one after completion and payment
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Im not sure I understand what you mean about entering payments but would be greatful if you could explain a bit futher
In george when i open it i can see all the customers.
If i double click a name it brings up there details like when they were last cleaned, when they are due and payment i just tick for done and anither box for payment.
Paul
Ok I see what you mean. With WCP all you need to do is find the customer in the round, click maintain an this will give you a full breakdown of every clean, debt payment and write off for the account. There is a button to see the overall stats for the client and again a button to add a clean. Fill in the amoutn charged, the amount collected and the payment method (if applicable) and thats it :)
Anyway I do hope that you will try the software out again and in the meantime am always happy of any advice you have to give.
Thanks
Ian
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All i need is a list 4 weeks after the last job was completed no matter when it was done or what round it was on, that thrown in with some weeklys and fortnightlys on the same round.
If you look at the way George presents the work for you in the job list that is just about perfect.
The only thing about George i dont like is not being able to input if tthe customer paid by cash or cheque, i see this as a vaery important aspect of keeping job records.
Also the ability to print an invoice a couple of weeks down the line , when a customer asks for one after completion and payment
Hi David,
The way WCP will work in the next couple of days is the ability to define jobs each with their own schedule. This will be reflected in the schedule module and will enable you to see instanly what you have to do and what is overdue. We have steered away from a calendar based view as I beleive this is to restrictive and gone for a coloured coded interface where you are in control of when you want to clean certain jobs.
With WCP you not only can track the payment methods but you can also define your own ones. As for invoice and reciepts, once they are raised on the system, you can re-print them as many times as you like.
Thanks
Ian
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Ian,
Why don't you start a new topic on what we would like to see in a Software
program, this way you can tweek your program to meet everyones needs.
I just use excel and keep on tweeking my data base to my needs, things
change all the time. That's oly because I know most of the formulas.
Just a thought.
Doug
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Ian,
Frequency is a real headace!!!!!
I built a Lotus Approach Database for my round.
I went to a freind who, like you is a computer wiz. He uses Microsoft Visual Basic and Access. The major problem was trying to generate a "Due Date".
I have two Rounds:
1. Commercial. Weekly and fortnightly shops. Each shop can have a monthly cycle. Eg.
1st week Shop and paint
2nd week Shop front
3rd week Shop in and out
4th week Shop front
To further comlicate matters.....1st week is 1st week of the month. It is a monthly cycle not 4 weekly so.........every 3 months I have a 5th week!!!!
If you can sort this out....................you are a geniuose!!!!!!!!
David Salkeld
Hi David,
I dont think I could live up to the name genius (or even whizz kid for that matter ;D) but I do think that with our experince from a business growth point of view that software id the way forward when trying to increase your bottom line.
WCP will schedule jobs based on days and so its up to you how many days you want to leave in between. The schedule module presents you with a colour coded list of all the rounds/jobs that are overdue, due and not due so you can control what jobs you want to do and when.
It wopuld be interesting to see if the software meets your specific needs and I would be more than happy to hear your feedback
Thanks
Ian
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Ian,
Why don't you start a new topic on what we would like to see in a Software
program, this way you can tweek your program to meet everyones needs.
I just use excel and keep on tweeking my data base to my needs, things
change all the time. That's oly because I know most of the formulas.
Just a thought.
Doug
We have an open forum on our site so that users can request additional features but I think your right, this topic is getting a bit long ;D
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David,
There is a formula for excel, not sure if it the same as Lotus which will
calculate due date.
Doug
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Ian,
Frequency is a real headace!!!!!
I built a Lotus Approach Database for my round.
I went to a freind who, like you is a computer wiz. He uses Microsoft Visual Basic and Access. The major problem was trying to generate a "Due Date".
I have two Rounds:
1. Commercial. Weekly and fortnightly shops. Each shop can have a monthly cycle. Eg.
1st week Shop and paint
2nd week Shop front
3rd week Shop in and out
4th week Shop front
To further comlicate matters.....1st week is 1st week of the month. It is a monthly cycle not 4 weekly so.........every 3 months I have a 5th week!!!!
If you can sort this out....................you are a geniuose!!!!!!!!
David Salkeld
Without looking at the software it's hard to say but I was woindering if those jobs with more complicated cleaning cycles could be set up as a separate, very small round? Failing that, I suppose there is always the low tech way. It's called a pen ;D
On my MSWorks database, I get the due date by setting up a separate field which gives the result of <lastcleaneddate> + <frequency> (in days) e.g. 27/6/2006 + 42(6 weeks) = 8/8/2006. I don't know if this is so with all databases but dates and numbers can be mixed fairly freely. This is because a date is stored as a number even though you don't see it displayed that way.
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After the biggest headache I have had in ages :'( I have finally update the software so that the frequency is set against the job instead of the round. I have also moved duration to the job level.
You can read up on how scheduling now works on our websites forums under Latest News.
Anyone downloading WCP will get the new version, everyone who already installed WCP will be asked next time you open whether you want to install the updates?
Have a play and let me know what you think
Thanks
Ian
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Hi
I have been playing with this software.
But i want to know if it is possible to print the screen i am looking at.
Instead of per customer.
So in my round viewing i have active and quotes on the same page, but i would also like to print the page or part of it.
Let me know if this is possible (Its the only reason so far stopping me buying it)
Dave
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Right call me thick , i have just created a ficticious round, now i have just fictisiously cleaned them,
where do i enter when i have cleaned them or if they have paid ?
I cant see any where to enter the data
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Right call me thick , i have just created a ficticious round, now i have just fictisiously cleaned them,
where do i enter when i have cleaned them or if they have paid ?
I cant see any where to enter the data
Hi David,
Find the customer, either on the round screen or the job search screen. You will see a maintain button, click that and the job history window will appear. In the middle bottom of the window there is a button that says 'Add Clean'. Click that and enter your details.
Hope that helps, if not send me a mail and Ill walk you through it
Ian
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Hi
I have been playing with this software.
But i want to know if it is possible to print the screen i am looking at.
Instead of per customer.
So in my round viewing i have active and quotes on the same page, but i would also like to print the page or part of it.
Let me know if this is possible (Its the only reason so far stopping me buying it)
Dave
Hi David,
Im working on this right now and should be done this evening. The other option is to go to the schedule where you will see all your rounds. THere is a + box on the far left which when clicked expands the rounds and shows all the jobs, you can select the jobs you want and print a work list.
The only thing about this list is the fact it does not show quotes.
Ian
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just an idea , wouldnt it have been better if when you doubled clicked a job it went straight to the cleaned/paid box instead of going through 3 different boxes to get there , also where you enter how much was paid , it would be a good idea to have a written off and tips button,
Sometimes when i have turned up at a job, i have not been paid the full amount for various reasons so i just write it off.
I will keep casting my beady eye over things
Dave
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Let me know when you have finished working on it.
Only it does look a good pice of kit.
But on my round list i always print off the active with the people i have quoted.
So i can call on them when re doing round.
To do this now i have to use excel .
Dave
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just an idea , wouldnt it have been better if when you doubled clicked a job it went straight to the cleaned/paid box instead of going through 3 different boxes to get there , also where you enter how much was paid , it would be a good idea to have a written off and tips button,
Sometimes when i have turned up at a job, i have not been paid the full amount for various reasons so i just write it off.
I will keep casting my beady eye over things
Dave
The write off button is on the maintain debt screen but fair point on the double click, ill add that in tonight as well
Ian
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sorry i have just seen the write off debt button , perhaps it could be accessable on the cleaned / payments page
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Let me know when you have finished working on it.
Only it does look a good pice of kit.
But on my round list i always print off the active with the people i have quoted.
So i can call on them when re doing round.
To do this now i have to use excel .
Dave
I see. The system will also raise an alert 5 days before you are due to clean the round if it has any quotes on it an lets you know that the round is due, has quotes and you should phone them up to see if you can convert into paying customers.
Ian
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here is an ex of why it is best to have the write off button on the done / payment screen.
I send colleague to knock on door to collect money, i say to him its say £32.00, later that day i say have you got the money he says yes heres £30, i say damn i told you it was £32.00 never mind,
I will not go back or mention this Shortfall to the customer, i just write it off and am more carefull next time, so when i get home,
i click job done ,
job paid £30.00
£2.00 written off
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here is an ex of why it is best to have the write off button on the done / payment screen.
I send colleague to knock on door to collect money, i say to him its say £32.00, later that day i say have you got the money he says yes heres £30, i say d**n i told you it was £32.00 never mind,
I will not go back or mention this Shortfall to the customer, i just write it off and am more carefull next time, so when i get home,
i click job done ,
job paid £30.00
£2.00 written off
There are a couple of ways you could do this.
1) Enter the price as £30.00 instead of £32.00, that way there will no outstanding debts on that customer.
2) Enter the £32.00, takes you back to the job history screen where you will see the £-2.00 debt, click maintain debt, click write off.
I think that adding the ability to write off debt when you are adding a clean will add extra complexity to the add clean screen. I have also tried to keep things logical where adding a clean means just that and writing off debt caters for the sample you described above.
If people feel that strongly about it then I will change it but its a bigger change than simply adding a button
Thanks
Ian
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i think the job input box should come up first when you double click the job with history as a button off that box along with the customer details,
Maybe showing as 2 seperate buttons off the input box.
Th write off button i could live with i think, i am so used to it with George if payments dont add up after the clean, which occasionally they do, i just press write off
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i think the job input box should come up first when you double click the job with history as a button off that box along with the customer details,
Maybe showing as 2 seperate buttons off the input box.
Th write off button i could live with i think, i am so used to it with George if payments dont add up after the clean, which occasionally they do, i just press write off
I think the write off button should stay as it for now (unless its a real headache for you) like I said the easiest way to do it is to just change the prince charged on the add clean screen.
I dont quite follow the first comment...could you explain a bit further...I am on MSN and Yahoo if that would be easier that posting all the time. Im also on wcp site under the support section in the live chat rooms.
Ian
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Hi
I have been playing with this software.
But i want to know if it is possible to print the screen i am looking at.
Instead of per customer.
So in my round viewing i have active and quotes on the same page, but i would also like to print the page or part of it.
Let me know if this is possible (Its the only reason so far stopping me buying it)
Dave
Hi David,
The feature you requested has been added. On the round screen you now have a button in the bottom right hand corner to print whats on screen.
Let me know if thats ok
Ian