Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: jo5hm4n on October 03, 2018, 05:01:24 pm
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For those who employ...
Let's say you have a new customer, you send out your employee to do the clean, customer pays, but your employee says he didnt like the customer and said customer was up themself complaining about X, Y and Z and bad attitude. The customer paid, so would you send your employee back next month knowing that he didnt really enjoy the job because customer was problematic? Or would you just dump the customer because you value your employees happiness when working and trust their judgement.
Just throwing this out there because im sending employ out to do first cleans for the first time without me on the tools as it were. so i'm having to go off everything my employee says rather that seeing the customer myself in person and able to make my own judgements.
Trying to find the right balance whilst i am not on site to make my own observations.
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What would you do? As in, what have you done in the past yourself?
I've learnt that a lot of fussy customers on the first clean are so, because of bad experiences themselves and once they have seen how you work etc, they end up being some of the best customers. However, this is not always the case.
It will help your employer build character, as being self employed or employed you can't be over sensitive over other people's persona. So, stick it out and see how it develops, would be my advice
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As long as they pay i wouldnt be bothered.
Tell your employee to suck it up, smile and do the job.
Unless of course they were being verbally abusive or aggressive towards your staff.
I used to work in retail, now that was a horrible job, having to grin and bear some horrible customers. But grin and bear it we must as dealing with the public was part of the job.
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As long as they pay i wouldnt be bothered.
Tell your employee to suck it up, smile and do the job.
Unless of course they were being verbally abusive or aggressive towards your staff.
I used to work in retail, now that was a horrible job, having to grin and bear some horrible customers. But grin and bear it we must as dealing with the public was part of the job.
thats whats good about window cleaning...if a customer is hacking you off just dump them......its great! ;D
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employee goes back - they are experienced enough now to know the whingers, fussy barstwards, and those of a delicate mental nature - its all part of the job and the guys just 'roll with it'
Darran
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What would you do? As in, what have you done in the past yourself?
I've learnt that a lot of fussy customers on the first clean are so, because of bad experiences themselves and once they have seen how you work etc, they end up being some of the best customers. However, this is not always the case.
It will help your employer build character, as being self employed or employed you can't be over sensitive over other people's persona. So, stick it out and see how it develops, would be my advice
good advice this....
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I would expect an employee to do as I do.
I dont have to like my customers, they just have to pay!
If it's a case of verbal abuse or even mild aggression then fair enough, dont go back. If it's simply a case of "not liking" then it would be soft to sack a customer on that basis alone.
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Lol.
Your staff does what you tell them. It's your customer not theirs.
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They pay send him back out it's his job.