Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Shrek on April 23, 2018, 05:26:14 pm
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Hi all ,
Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.
What would you do?
Cheers 👍
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I have a policy - three strikes and they're out.
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Insist they sign up to go cardless if they want you to carry on.
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Hi all ,
Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.
What would you do?
Cheers 👍
i have a few like that......they always pay in the end and like yours their well priced jobs so i keep them......why would i get rid of them just because they pay a bit later than most of my customers?i dont live "hand to mouth" anymore and havent for a very long time......
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i send a text reminder after 14 days(its stipulated on my invoices) PLEASE PAY WITHIN 14 DAYS MANY THANKS DARREN.....
most pay there and then...others within a few days....
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What’s the big deal?
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What’s the big deal?
The big deal is that they don’t pay every month after I’ve cleaned
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I think the fact they’re fairly priced and easy jobs means keep them... as long as they pay in the end.
Totally agree this is where the GoCardless option can come into play if you have it as an option, they may say “I wish you had told me before about this”.... good luck 👍🏿
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Hi all ,
Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.
What would you do?
Cheers 👍
I have a small handfull like this as well, but truth be told its also our fault for allowing it to contine for so long, so in the end the customer doesnt know any better.
Just send them a reminder text after several days of cleaning them rather than end of the month. Yes its a pain, but sometimes we have to do so
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Its part of running a business. Its called credit control.
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If they pay when you text them then its not too bad. Bit annoying but hey.
Maybe text them after 2 weeks instead.
If their well prices jobs that are compact in your round then Id keep them.
We all have ones like that.
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Hi all ,
Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.
What would you do?
Cheers 👍
I have a small handfull like this as well, but truth be told its also our fault for allowing it to contine for so long, so in the end the customer doesnt know any better.
Just send them a reminder text after several days of cleaning them rather than end of the month. Yes its a pain, but sometimes we have to do so
I agree with this ... customers need to know that payment is required ASAP.
I always remind them to pay if they havnt done so within a week. once they know that they will get that reminder , they normally pay in the future within one week .
for my buisness , if they continue to need reminding, they are gone .
cleaning the windows is the easy part .... good pricing , and fast cashflow is what makes our buisness better.
we all spend time and money finding ways to clean the windows faster and more efficiently. but the bottom line is getting paid ...
chasing payments costs time !
a bird in hand is worth 2 in the bush . that is soo true
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I text after 7 days, then roughly every 4 days after that.
So by time next clean rolls round, they have probably had 4-5 texts.
If they havent paid by next clean due they are obviously not the kind of people i want on the round.
What else can you do but drop them and keep moving, replace them asap.
Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.
I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.
Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.
I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.
I wonder if anyone has actually got a perfect round, i dont think its possible.
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I text after 7 days, then roughly every 4 days after that.
So by time next clean rolls round, they have probably had 4-5 texts.
If they havent paid by next clean due they are obviously not the kind of people i want on the round.
What else can you do but drop them and keep moving, replace them asap.
Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.
I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.
Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.
I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.
I wonder if anyone has actually got a perfect round, i dont think its possible.
I do far less in terms of work done than I did 5 years ago .
Yet I am better off financially and spend less time chasing payments . Which is all time consuming etc
I set boundaries as to what I expect from a customer . Yes ! It takes longer to gain the business I want . But it's worth it .
When I get home I prepare for the next day . Not having to chase money saves time .
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What’s the big deal?
The big deal is that they don’t pay every month after I’ve cleaned
Yes they do, you just have to remind them. What’s the big deal? I honestly can’t see the problem. It’s normal to have debtors in a business.
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I text after 7 days, then roughly every 4 days after that.
So by time next clean rolls round, they have probably had 4-5 texts.
If they havent paid by next clean due they are obviously not the kind of people i want on the round.
What else can you do but drop them and keep moving, replace them asap.
Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.
I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.
Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.
I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.
I wonder if anyone has actually got a perfect round, i dont think its possible.
I don’t think I’ve written off 7 debts in 7 years.
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What’s the big deal?
The big deal is that they don’t pay every month after I’ve cleaned
Yes they do, you just have to remind them. What’s the big deal? I honestly can’t see the problem. It’s normal to have debtors in a business.
Yes I have to remind them , every single month . It’s annoying and time consuming and it sounds like I’m begging them to pay!
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What’s the big deal?
The big deal is that they don’t pay every month after I’ve cleaned
Yes they do, you just have to remind them. What’s the big deal? I honestly can’t see the problem. It’s normal to have debtors in a business.
Yes I have to remind them , every single month . It’s annoying and time consuming and it sounds like I’m begging them to pay!
Maybe it’s the wording of the reminder. Something like “I would draw your attention to £xx outstanding from your last Window clean. Please make payment by return”. Doesn’t sound like begging to me.
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Point being, I txt them to open their gates the night before, then they are sat there when I’m cleaning their windows, maybe even say hello to me , so I know they’ve got the windows cleaned leaflet which they must pick up and bin and forget about it ... every month, I’m not talking the odd time it’s every month without fail
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Point being, I txt them to open their gates the night before, then they are sat there when I’m cleaning their windows, maybe even say hello to me , so I know they’ve got the windows cleaned leaflet which they must pick up and bin and forget about it ... every month, I’m not talking the odd time it’s every month without fail
I have quite literally hundreds like that. That take 2 or sometimes a lot more weeks to pay. It doesn’t bother me and never has. And I’m super sensitive.
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If you have plenty of work then i would tell them its go cardless or no service...theres plenty of other potential customers out there who will pay without reminders ;)
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I text after 7 days, then roughly every 4 days after that.
So by time next clean rolls round, they have probably had 4-5 texts.
If they havent paid by next clean due they are obviously not the kind of people i want on the round.
What else can you do but drop them and keep moving, replace them asap.
Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.
I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.
Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.
I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.
I wonder if anyone has actually got a perfect round, i dont think its possible.
ruddy hell adam!i dont have to text the late paying customers more than once (usually)before they cough up. its only a few jobs here and there that require an additional text after that.....
my advice.....get 5k-10k behind you and keep all your bills up to date then the odd late payer wont bother you....trust me.......
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I text after 7 days, then roughly every 4 days after that.
So by time next clean rolls round, they have probably had 4-5 texts.
If they havent paid by next clean due they are obviously not the kind of people i want on the round.
What else can you do but drop them and keep moving, replace them asap.
Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.
I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.
Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.
I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.
I wonder if anyone has actually got a perfect round, i dont think its possible.
I don’t think I’ve written off 7 debts in 7 years.
I've written off about 30
But then I've probably been through more customers in 4 years than you have in 7.
Most of it canvassed work, most of it a load of poope.
Thankfully I'm now at a point where I don't want to grow much more so hopefully things will improve.
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I text after 7 days, then roughly every 4 days after that.
So by time next clean rolls round, they have probably had 4-5 texts.
If they havent paid by next clean due they are obviously not the kind of people i want on the round.
What else can you do but drop them and keep moving, replace them asap.
Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.
I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.
Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.
I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.
I wonder if anyone has actually got a perfect round, i dont think its possible.
ruddy hell adam!i dont have to text the late paying customers more than once (usually)before they cough up. its only a few jobs here and there that require an additional text after that.....
my advice.....get 5k-10k behind you and keep all your bills up to date then the odd late payer wont bother you....trust me.......
It doesn't really bother me anymore, non payers and Messer's are just par for the course when trying to build a round fast.
You take on an amazing amount of poope.
But I've added over 150 customers since Jan and am now at the point where I don't want anymore this year so now the refining starts.
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I had a few like this not massive jobs, £20 - £30
Alot easier cleaning than getting paid.
It got to the point where I was going to dump them.
I left a letter to customers concerned saying that from next clean it was standing order only.
I said that everyone on my round was being converted to standing order (not true just these few pain in the bum customers).
I said that prices would be fixed for 2 yrs.
4 customers concerned excepted.
1 of the customer's played the waiting game and contacted me 3 months later asking why I hadn't been.
They denied getting the letter, even though I had hand posted it through their letterbox in my envelope's I'd always leave with a bill card. 😁
I joked it had probably been scooped up with the junk mail.
They set up standing order too.
I would refund these customers if I was late but always make sure these are done every month.
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Or you could tell customers in question that There's a price rise coming, which can be avoided by standing order😁
It's surprising what hoops people will jump through to save a couple of quid!