Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: nathankaye on April 15, 2018, 02:25:23 pm
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So i left a quote at a house I used to clean several months ago as new owners have moved in. So many months later I have these exchanges of texts with the new owners
(http://www.cleanitup.co.uk/smf/1523798933_aviary-image-1523796339810.jpeg)
(http://www.cleanitup.co.uk/smf/1523798946_aviary-image-1523796357581.jpeg)
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They will defo sack you off after the 1st clean .... don’t do it!!
Lmao does it include conservatory roof 😂
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Nathan, just tell them the 1st clean will be treated as a one-off and priced accordingly, why don't you offer them
the one-off clean for £100.00, which includes the conny roof, then tell them what the lower regular 4 weekly
charge will be, they will say yes or no simples, just saves all this faffing time wasting back and forward with texts
which i hate.
Larry
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Why not in answer to the conservatory roof question just say "no, sorry".
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Why not in answer to the conservatory roof question just say "no, sorry".
You obviously haven't read his back posts then , Nathan likes to over complicate everything ;D, God help the person who ever stops him and ask for directions to somewhere ;D
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Why not in answer to the conservatory roof question just say "no, sorry".
I did fancy putting
"your having a laugh arent you"
But I thought my response was more appropriate in educating the tight fisted messers, who would definitely not sign up every 4wks and what a stupid question
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Not really Nat - your better off saying no or bugger off than all that bluster
Just my opinion
Darran
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You dont need to over elaborate nathan, sometimes it comes off as quite patronising or arrogant the way i read it.
"Hi, windows, frames sills and doors inc sides of consevatroy would be £15 every 4 weeks"
Oh i want a one off
"No problem, in that case it would be £30, thanks"
does that include the conservatory roof
No, if you would like a quote for your roof i would be happy to provide one on the day of cleaning, thanks"
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thats the way !
Darran
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Nathan you told them you don't do one offs, then gave them a quote of £35.......for a one off ;D
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I was cleaning a house the other day with lots of cladding when the neighbour came out all excited asking if I'd clean her windows. Her windows were black, so was all the cladding and informed her that I don't do one off's , she soon lost her smile and stormed off back indoors. I know the trad cleaners who do most of these and if they weren't taking her on as a regular customer I'm pretty sure she wasn't going to pull the wool over my eyes.
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Nathan you told them you don't do one offs, then gave them a quote of £35.......for a one off ;D
Haha i did think that when I wrote the text, but itagain proves my point. The reason I dont do one offs is because people wont pay for them.
I originally posted a flyer, that I leave with all my customers houses that move out and its addressed to the "new occupants" kinda like a welcome to new home bla bla bla, i used to clean windows and this is how much if you would like me to do so for you. Etc etc.
I left that quote several months back. Now I may have mis read her last text, but I understood it as being, forget the one off price and we will go for the regular 4weekly price clean instead, oh and throw in a free conny roof clean to seal the deal.
But either way in which it was meant, its damn cheeky and I aint that desperate for work. Its a pre printed flyer that I leave in all homes that my clients move from and I leave a space to fill out the price. Since the original customer moved out, ive gained several houses as a replacement.
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Nathan you told them you don't do one offs, then gave them a quote of £35.......for a one off ;D
;D
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Nathan you told them you don't do one offs, then gave them a quote of £35.......for a one off ;D
;D
This.
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i would of kept it short and sweet and offered....
1.a one off price
2.a regular clean price
3.a conservatory roof price
take it or leave it......
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I really can’t understand anyone doing a one off it’s the first thing I ask and if they say yes it’s a sorry we don’t do that and the phone goes down,these people are messers why would anyone want a one off,I tell you why they are either moving or want just a spring clean. If they changed there mind on the spot if ask for 2 cleans up front that’ll bring the true colours out of em,I see some WCs doing em and I know for a fact they are short of work.
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I ain’t got time to keep up with my regulars let alone one off time wasters,Nathan I thought you were snowed under with work.
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I’ve just picked up a one-off.
£6,500.
2 weeks work. You keep to your regular. ;D
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yes slacky, next time i get a call for a 1 off jobbie around that price im just going to slam the phone down on them ;D
Darran
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I don’t mind one offs, as long as the people are honest about it.
I do them Saturday mornings.
I can charge more money, I get more walk ups on a Saturday and most importantly, I don’t have to do food shopping in Sainsbury’s. ;D
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Who cares how much it is it’s a 1 off surely you would only do it if you didn’t have the work,they are a waste of time people just trying it on imo. I don’t know a WCleaner who bothers with em.
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I’ve just picked up a one-off.
£6,500.
2 weeks work. You keep to your regular. ;D
If NWH works alone, I'll bet he'd pass it up. I would as he wouldn't be able to keep up with his regulars. He may end up a month behind, have to wait months to be paid AND he might cock it up if it's an unusual job. ;)
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I dont mind doing one offs as long as the price is right and im not driving out of my way ;)
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I can’t see the point if you are flat out busy like I say I have enough to be getting on with,I think it’s greed or being unable to say no thanks.
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I’ll do them. I probably wouldn’t be interested in a £6.5k one off. It might sound strange but I’m building my business on regular work. There would be no benefit in taking it on as I don’t have that much spare resource without taking someone. I’ll quite often get people say “doesn’t it worry you, employing people. What if the work dries up?” Of course it couldn’t because I only employ people on the basis of my forecasted regular work. We do at least £500 in extras every week too, but I wouldn’t add £24,000 to my forecast based on it and include it in any growth plans.
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I do 1 Offs, every new job i do is priced as a 1 Off, some turn into repeat work, some don't, nothing is guaranteed in this
life, i certainly can't afford to refuse work on the basis it could be a 1 Off, Moneys Money no matter what way you look
at it.
Larry
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Who cares how much it is it’s a 1 off surely you would only do it if you didn’t have the work
Not at all.
I have plenty of work, just not all of it is priced at £650 a day. This is.
Thing about this job is that as a result of it Im now selling a wedge of my regular work to be able to accommodate it, so not only will there be a cheque for £6,500 there'll also be a payment for the work Im selling, which'll be somewhere between 3-5K. Win win ;)
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There is no point in having or doing a 6.5k one off job if you are already stacked out with good paying work ready to be cleaned. Why would you put off regular paying work. If I was offered a job like the above if I couldn’t sub it out for a free 1500 for doing nothing for me I’d let it go and that’s the truth I wouldn’t put other stuff off for it if it was a one off.
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It's all about location convenience etc . I had one today that initially asked for a one off .
I gave my one off price of £35 and then £23 per 8 weeks . . It was accepted . I find just being strait to the point is best . No need to explain ! It is as it is
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Who cares how much it is it’s a 1 off surely you would only do it if you didn’t have the work
Not at all.
I have plenty of work, just not all of it is priced at £650 a day. This is.
Thing about this job is that as a result of it Im now selling a wedge of my regular work to be able to accommodate it, so not only will there be a cheque for £6,500 there'll also be a payment for the work Im selling, which'll be somewhere between 3-5K. Win win ;)
Won't that leave you with a hole though?
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i dont know why we end up squabbling about this...we can all do what we want! ;D
i will take on the odd "one off" job if i can fit them in (at a good price).at least the customer is being honest.... :)
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Ahhh, the underlying insults that those business that choose to make space for one off work are somehow scratching a living, desperate for work and are not really Quality cleaners,
The beauty of this forum is you can see there are many ways to have a cleaning business - your like the local shop insisting that Tesco’s can’t sell tv’s because they are a supermarket for groceries or home delivery’s as it’s not cost effective
Schedules are there and planned (this why I know my workload everyday) to allow one off work to be slotted in - this type of work pays at least 50% over regular work and accounts between 25-35% of work carried out per month - this is overtime for the guys ( that’s on top of full time hours)
So it’s win win more per £ job more £ for staff and then while your out there more customers ring in both 1 off and regular 😁
Darran
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Who cares how much it is it’s a 1 off surely you would only do it if you didn’t have the work
Not at all.
I have plenty of work, just not all of it is priced at £650 a day. This is.
Thing about this job is that as a result of it Im now selling a wedge of my regular work to be able to accommodate it, so not only will there be a cheque for £6,500 there'll also be a payment for the work Im selling, which'll be somewhere between 3-5K. Win win ;)
I take it that you have carried out your due dill on this job being such a high value one off clean. 50 percent deposit upfront.
If its a company, i would do a credit check on them too, or at least check them out on companies house. Anyone can promise a cheque, doesnt mean it will get paid. You can write a cheque, and wind a company up in the time it takes to clear.
Seems a bit risky to me. Id want £3000 BACS upfront. And selling off custom to accommodate a one off is also risky, but i guess you know what you want to achieve.
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Who cares how much it is it’s a 1 off surely you would only do it if you didn’t have the work
Not at all.
I have plenty of work, just not all of it is priced at £650 a day. This is.
Thing about this job is that as a result of it Im now selling a wedge of my regular work to be able to accommodate it, so not only will there be a cheque for £6,500 there'll also be a payment for the work Im selling, which'll be somewhere between 3-5K. Win win ;)
Won't that leave you with a hole though?
I understand what you are saying. And you may have a point, but Ive sold similar volumes of work in the past and have never struggled to fill those gaps. Im advertising on google Adwords for other cleaning services we've started offering, enquires are off the scale.
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Ive wasted so much time and money doing "one offs" disguised as a regular clean that someone being up front about it and me charging double would be a change for the books.
But no i dont take one offs if i know about it, whats the point, i only want regular.
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Who cares how much it is it’s a 1 off surely you would only do it if you didn’t have the work
Not at all.
I have plenty of work, just not all of it is priced at £650 a day. This is.
Thing about this job is that as a result of it Im now selling a wedge of my regular work to be able to accommodate it, so not only will there be a cheque for £6,500 there'll also be a payment for the work Im selling, which'll be somewhere between 3-5K. Win win ;)
Won't that leave you with a hole though?
I understand what you are saying. And you may have a point, but Ive sold similar volumes of work in the past and have never struggled to fill those gaps. Im advertising on google Adwords for other cleaning services we've started offering, enquires are off the scale.
I like the security of knowing I’ve got the work. I don’t think I’d like the uncertainty, but it sounds like it works well for you.
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I always assume tbat every new job I get is a one-off. If it turns into a regular; great. If not, it's ok too as I've still earned from it.
As it turns out, if they don't become actual regulars, most of them call me for occasional cleans, which I am happy to do.
John
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Ahhh, the underlying insults that those business that choose to make space for one off work are somehow scratching a living, desperate for work and are not really Quality cleaners,
The beauty of this forum is you can see there are many ways to have a cleaning business - your like the local shop insisting that Tesco’s can’t sell tv’s because they are a supermarket for groceries or home delivery’s as it’s not cost effective
Schedules are there and planned (this why I know my workload everyday) to allow one off work to be slotted in - this type of work pays at least 50% over regular work and accounts between 25-35% of work carried out per month - this is overtime for the guys ( that’s on top of full time hours)
So it’s win win more per £ job more £ for staff and then while your out there more customers ring in both 1 off and regular 😁
Darran
I’m not sure there were any underlying insults. Certainly not from me. I just like the security of regular repeat customers. I do one offs, but I wouldn’t undertake a £6.5k job. There would be no benefit as it would just mean (all things being equal) that £6.5k regular domestic wouldn’t get done in the same period.
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Insinuations - was the word I was looking for iPhone decided differently !
John no names mentioned just my interpretation of the wild, widely sweeping statements made on here
Darran
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i try to prolong the initial conver, to find out what it is they really want. oh course they want the windows cleaned thats a given, but what of the future.
another thing i now do is when going to do the 1st clean i say "im coming monday,have a look at your windows ,give price SEE IF ITS A GO-ER "
when i get there any sign of bother ,dog plop garden,a connie "wed like that cleaning every 3 or 4 cleans instead of upstairs windows " "spiders eggs need removing from in by the hinges " or other nonsense
i say im sorry its not suitable for my ladders you need one of the water pole guys . asap i block them on my phone and on facebook hopefully before they leave a sh/tty review
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i try to prolong the initial conver, to find out what it is they really want. oh course they want the windows cleaned thats a given, but what of the future.
another thing i now do is when going to do the 1st clean i say "im coming monday,have a look at your windows ,give price SEE IF ITS A GO-ER "
when i get there any sign of bother ,dog plop garden,a connie "wed like that cleaning every 3 or 4 cleans instead of upstairs windows " "spiders eggs need removing from in by the hinges " or other nonsense
i say im sorry its not suitable for my ladders you need one of the water pole guys . asap i block them on my phone and on facebook hopefully before they leave a sh/tty review
A man after my own heart.
I love how unprofessional this is ;D
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If a new customer asks me to clean their windows I weigh up if they are just wanting a one off for end of tenancy clean and bye bye. If they have lived there for years, house is in a right state and they plan on selling. Do not want to take on extremely hard, new, first and last cleans which will take at least twice as long for twice the price, twice the time and twice the effort. If it's a genuine ideal customer who has just bought the property that's a different story, don't mind doing them.
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I always ALWAYS look on rightmove to see if they have lived there a while or just bought it. If they’ve just bought it , it also tells me what kind of value the house is worth. Not only that , if they either email or txt giving they’re full name , I usually have a quick google of them to see what comes up on them , also by googling their address , it also comes up with if they run a business from the address and then have a look at their accounts. By the time I’m ready to give them a quote, I already feel like I know them lol :)
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i keep an eye on Devon life, country living magazines for some of my customers as the houses go for around a million a piece and rarely see a for sale board outside these properties.
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Who cares how much it is it’s a 1 off surely you would only do it if you didn’t have the work
Not at all.
I have plenty of work, just not all of it is priced at £650 a day. This is.
Thing about this job is that as a result of it Im now selling a wedge of my regular work to be able to accommodate it, so not only will there be a cheque for £6,500 there'll also be a payment for the work Im selling, which'll be somewhere between 3-5K. Win win ;)
I take it that you have carried out your due dill on this job being such a high value one off clean. 50 percent deposit upfront.
If its a company, i would do a credit check on them too, or at least check them out on companies house. Anyone can promise a cheque, doesnt mean it will get paid. You can write a cheque, and wind a company up in the time it takes to clear.
Seems a bit risky to me. Id want £3000 BACS upfront. And selling off custom to accommodate a one off is also risky, but i guess you know what you want to achieve.
I wouldn't sell regular work to accommodate one-off big jobs. I'd try to work things differently.
We've got a very nice job next week which will take 3 days, two of us on it for two days and then one day just my guy as I'm away. It can be hassle with scheduling, but why turn that sort of work down if you can make it happen? It's a customer we visit every 6 months for a good day's work, this time doing the extra which we did 3 years ago.
It helps with cash flow and pays for the holidays etc.
It can snowball though which is when it can get stressful as you need to rely on others more and more.
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I always ALWAYS look on rightmove to see if they have lived there a while or just bought it. If they’ve just bought it , it also tells me what kind of value the house is worth. Not only that , if they either email or txt giving they’re full name , I usually have a quick google of them to see what comes up on them , also by googling their address , it also comes up with if they run a business from the address and then have a look at their accounts. By the time I’m ready to give them a quote, I already feel like I know them lol :)
Jesus Sherlock thats a bit thorough !
haha the lengths we have to go to find decent customers.
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I always ALWAYS look on rightmove to see if they have lived there a while or just bought it. If they’ve just bought it , it also tells me what kind of value the house is worth. Not only that , if they either email or txt giving they’re full name , I usually have a quick google of them to see what comes up on them , also by googling their address , it also comes up with if they run a business from the address and then have a look at their accounts. By the time I’m ready to give them a quote, I already feel like I know them lol :)
You should be in MI5 not CIU! ;D
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I always ALWAYS look on rightmove to see if they have lived there a while or just bought it. If they’ve just bought it , it also tells me what kind of value the house is worth. Not only that , if they either email or txt giving they’re full name , I usually have a quick google of them to see what comes up on them , also by googling their address , it also comes up with if they run a business from the address and then have a look at their accounts. By the time I’m ready to give them a quote, I already feel like I know them lol :)
You should be in MI5 not CIU! ;D
Lmao , it’s just the vetting process :)
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Regards the original post. Perhaps these potential customers are first time buyers or renters. Perhaps they have never had a window cleaner before. All I’m saying is don’t write them off as they may just be asking questions to find out what’s what.
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My vetting process:
Robbo’s Cute score
1-5 “sorry too busy”
5-10 “I can do them now for you”
;D