Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Marc Stock on April 05, 2018, 02:09:20 pm
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Keep getting these annoying emails from a company in London about this GDPR compliance. Its something about data protection or something, apparently all those that arnt compliant can get fined or something.
Anyway done some searches on the issue and no where can i find the information on exactly what it is or how to check if your compliant or not.
Anyone have any ideas? Is this just bunkum?
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The impression I get is that it is going to be a major problem for lots of businesses. For instance it seems that you will need permission in writing from every one of your customers to be allowed to carry the details you have on them and store either on a computer or any other method. It may have been designed for large businesses, but it will involve businesses of all sizes.
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Who’s gonna Police it?
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Who’s gonna Police it?
The same people that police facebook, so nothing to worry about ;D
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The impression I get is that it is going to be a major problem for lots of businesses. For instance it seems that you will need permission in writing from every one of your customers to be allowed to carry the details you have on them and store either on a computer or any other method. It may have been designed for large businesses, but it will involve businesses of all sizes.
How ridiculous. So customers that you already have contact with, and are in a working relationship with you have to ask for permission to hold their information?
Is this another bright idea from the EU then?
Thank goodness we are leaving.
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The impression I get is that it is going to be a major problem for lots of businesses. For instance it seems that you will need permission in writing from every one of your customers to be allowed to carry the details you have on them and store either on a computer or any other method. It may have been designed for large businesses, but it will involve businesses of all sizes.
How ridiculous. So customers that you already have contact with, and are in a working relationship with you have to ask for permission to hold their information?
Is this another bright idea from the EU then?
Thank goodness we are leaving.
Actually after all the Facebook fiasco GDPR is a very good idea. It means that you, the individual are in control of the data that the large corporations have on you. This is surely better than them passing on your data to any old Tom, Dick or Harry.
If you use the search function there was a recent post on this.
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I dont have any customer information, if anyone asks its all stored in my head.
Problem solved.
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Appaenatly you also have to state what you do with there information when there not any longer a customer
I believe tou can include it somewhere on your website , a company policy about data stored and your policy with whom it’s shared and what you do with that data whilst in your care
It will be a logistic nightmare for small companies, It becomes law I think end of May 2018
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I have @ cleaner planner about this.
They are looking into it.
Anyone who has details about clients needs to be aware of regs.
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“Consent” is only one legal basis for processing data, and is a last resort as it’s so difficult to manage.
You can also process data under the “legitimate interest” basis. This means that as long as the data you process can be justified due to a legitimate interest (yours OR the data subject) and would be reasonably expected by the data subject (ie the customer) then it’s permissable, and you do not need explicit consent.
There is also a ‘pursuant to contract’ basis, which will easily cover all window cleaning data processing, as you obviously need to do it to fulfill your contract with the data subject.
Google “GDPR legitimate interest basis” there’s plenty of info about it.
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Would be good if we could have some guidelines on where to start.
Nothing makes sense. Its the most arbitrary regulation.
So should i have GDPR statement of facts on my website ahd bills or what
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(http://www.cleanitup.co.uk/smf/1523001714_B9B0C4F7-2664-459B-9D0C-D6C5063DABED.jpeg)
I’ll see what my better half knows later and let you know Mark, she’s head of a marketing company that works with international clients and obviously Keeps data, I know that’s a different scale to us local windies but she will know more then I currently do and maybe point in the right direction (or I’m as lucky as I usually am take care of it for me 😂)
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I think the biggest impact for us lot will be around the use of 3rd party data processors, such as CleanerPlanner, Aworka etc. As they are processing data in your behalf, you are responsible for what they do with it, and most importantly, it's security.
As this customer data is held in the cloud, is it encrypted? (GDPR says this is a minimum requirement for cloud-held data)
Is 2-factor authentication used to secure access?
What measures are being taken to ensure it is safe from hackers? Or deletion (by accident etc)?
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Lots of things going around about this.
It’s as has been brought out the information that business hold, data, customer name address and such, on another level, this would not concern us window cleaners, would D.o.b am done other very personal information. Has been breached and misused disrespectfully by businesses so hence the reform of this law.
The laws and guidelines have been termed as a ‘living document’ so are still being refined, a good thing. But makes it difficult to know what action and who by if any.
Software apps I would think have to be compliant with your data and thus possibly with your customers. Question is how might we need to be compliant even with an app you may well breech good care of data ie print outs, cached information and ensuring you have a plan in place of due care and safety of that.
Subject to understanding and refinement possibly sole traders, that would and do not pass information on may not need to act any further to comply. But employers, perhaps even sub contractors as I understand maybe need to comply, but please check and verify.
Personally because I can be a little sad and I am dealing with these matters in a legal capacity for an organisation any way, I am formulating my safeguarding planning and a simple document that customers can sign and have been talking to the right customers as a matter of interest to see what they think.
Ico.org.uk is the agency responsible for taking care of this
Welcome to the most boring response 😂
Disclaimer: please do your own research with headache tablets 😅 with the mindset of being more disalutioned and confused 😐
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So the Ford Mondeo man has 400 customers in his head happy days?
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Can't see how this is going to apply to the majority of window cleaners. A name, address and a phone number s hardly private data, everyones contacts list in a moblie fone would reveal same sort of info . I've no idea how go cardless etc work, but i'd imagine there could possibly be an issue around taking and passing that data on, but i'd also guess Go Cardless have that angle covered ?
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How would having photos of your customers houses posted on cleaning forums and websites fit into these new rules? before and after pressure washing, UPVC cleans etc.
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https://www.bbc.co.uk/programmes/p065j8lj
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how about door knocking or using canvassers they collect data for people lol will this now hinder that too
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Can't see how this is going to apply to the majority of window cleaners. A name, address and a phone number s hardly private data, everyones contacts list in a moblie fone would reveal same sort of info . I've no idea how go cardless etc work, but i'd imagine there could possibly be an issue around taking and passing that data on, but i'd also guess Go Cardless have that angle covered ?
exactly........
its marc worrying about nothing............ ;D
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Its not about private data. Its about personal data.
Saying that at the moment Im doing faff all about it.
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How would having photos of your customers houses posted on cleaning forums and websites fit into these new rules? before and after pressure washing, UPVC cleans etc.
are you serious?
do you think the government will recruit "internet police" to clamp down on this intrusive criminal behaviour? ;D ;D ;D
its laughable......
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lots of window cleaners only have an address and a mobile phone number from their customers,a few email addresses,thats it.....
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How would having photos of your customers houses posted on cleaning forums and websites fit into these new rules? before and after pressure washing, UPVC cleans etc.
are you serious?
do you think the government will recruit "internet police" to clamp down on this intrusive criminal behaviour? ;D ;D ;D
its laughable......
Surely "internet police" would just need to be an algorithm...
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on a serious note are they for real? this sounds so ludicrous should we be worried to pick up the phone or answer an email or have a disclaimer before we say 10 quid love to clean your windows what planet are they on?
if you ask a customer to opt in lol they will just cancel and think you are insane
so before i can call you back you will need to sign or click something saying you opt in this cant be right hopefully it isnt this crazy for us
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I shall just sweetly carry on as I have done which is to keep my customers past and present on "George" and print the day's work which gets destroyed once entered on the software. If any customer or ex-customer ASKS me what info I have then I will tell them. If they ASK me to remove them from all my records (like someone I have dumped or even someone who has moved away) then I will.
However I MAY need to keep an old customers details for six years or whatever as their payments (or even outstanding debt) will form part of my tax returns and if I get an inspection I may need to show the tax inspector where a payment showing in my bank account is from.
I really am going to do nothing except answer customers queries and comply with their wishes.
I reckon I will get between zero and one customer a year asking me. We shall see.
None of my business customers - including massive well known commercial names and local authorities - have asked me anything so far and I believe 25th May is the deadline.
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I shall just sweetly carry on as I have done which is to keep my customers past and present on "George" and print the day's work which gets destroyed once entered on the software. If any customer or ex-customer ASKS me what info I have then I will tell them. If they ASK me to remove them from all my records (like someone I have dumped or even someone who has moved away) then I will.
However I MAY need to keep an old customers details for six years or whatever as their payments (or even outstanding debt) will form part of my tax returns and if I get an inspection I may need to show the tax inspector where a payment showing in my bank account is from.
I really am going to do nothing except answer customers queries and comply with their wishes.
I reckon I will get between zero and one customer a year asking me. We shall see.
None of my business customers - including massive well known commercial names and local authorities - have asked me anything so far and I believe 25th May is the deadline.
Well said love the statement
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you must all be getting email after email off various companies about this......google,facebook,etc,etc...i know i have over the last few weeks.....
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I shall just sweetly carry on as I have done which is to keep my customers past and present on "George" and print the day's work which gets destroyed once entered on the software. If any customer or ex-customer ASKS me what info I have then I will tell them. If they ASK me to remove them from all my records (like someone I have dumped or even someone who has moved away) then I will.
However I MAY need to keep an old customers details for six years or whatever as their payments (or even outstanding debt) will form part of my tax returns and if I get an inspection I may need to show the tax inspector where a payment showing in my bank account is from.
I really am going to do nothing except answer customers queries and comply with their wishes.
I reckon I will get between zero and one customer a year asking me. We shall see.
None of my business customers - including massive well known commercial names and local authorities - have asked me anything so far and I believe 25th May is the deadline.
But you can't delete an existing customer from George (I couldn't when I tried it once) unless you delete all their job history. You can't do that because the Receiver will ask for that detail if there is ever an investigation. I knwo it was 15 years ago, but the Receiver specifically told me that we needed to keep a list of all our customers should they need it at any time.
The important thing is how we protect the limited info we have.
I doubt there would be any of us who would sell our customer data to third parties.
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I knwo it was 15 years ago, but the Receiver specifically told me that we needed to keep a list of all our customers should they need it at any time.
I wonder how a Cafe Owner, Hairdresser, Fast Food Outlet etc. could manage to accomodate the HMRC with that?!
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I knwo it was 15 years ago, but the Receiver specifically told me that we needed to keep a list of all our customers should they need it at any time.
I wonder how a Cafe Owner, Hairdresser, Fast Food Outlet etc. could manage to accomodate the HMRC with that?!
The guy who usually cuts my hair told me a place he was working for years ago once had the hmrc in over a 3 day period so they could monitor and work out an average on how much the hairdressers/salon were actually receiving in tips (they sat next to the till).
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I shall just sweetly carry on as I have done which is to keep my customers past and present on "George" and print the day's work which gets destroyed once entered on the software. If any customer or ex-customer ASKS me what info I have then I will tell them. If they ASK me to remove them from all my records (like someone I have dumped or even someone who has moved away) then I will.
However I MAY need to keep an old customers details for six years or whatever as their payments (or even outstanding debt) will form part of my tax returns and if I get an inspection I may need to show the tax inspector where a payment showing in my bank account is from.
I really am going to do nothing except answer customers queries and comply with their wishes.
I reckon I will get between zero and one customer a year asking me. We shall see.
None of my business customers - including massive well known commercial names and local authorities - have asked me anything so far and I believe 25th May is the deadline.
But you can't delete an existing customer from George (I couldn't when I tried it once) unless you delete all their job history. You can't do that because the Receiver will ask for that detail if there is ever an investigation. I knwo it was 15 years ago, but the Receiver specifically told me that we needed to keep a list of all our customers should they need it at any time.
The important thing is how we protect the limited info we have.
I doubt there would be any of us who would sell our customer data to third parties.
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I wonder how that would work now if you were selling a round.
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No Spruce that is true. But it is a legitimate need to keep certain details for e,g, tax and accounts. And you can modify the record so that it reads minimally ...
So that Mr and Mrs Jones, 99 Station Rd Anytown
Can become what you like within legitimate reason to maintain accounts/tax records
Title: None
House number ??
Address line 1 Station Rd
Address line 2 Removed under GDPR request
Address line 3 Minimal details retained for HMRC Accountancy purposes
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p1w1 - as for selling a round then I believe you would have to tell the customers you are leaving and intend to introduce a new window cleaner - and ask is that okay with them?
To gain maximum retention I would use a mix of calling on them and writing to them to ask permission depending on how well I knew that particular customer. I would just ask if I could pass on their "window cleaning details" and leave it at that.
Certain customers may never give you permission, some may be happy with name and address only and others with phone number, amount and frequency.
In real life I'm sure most of us would be "flexible" if a new windy asked us a question we hadn't sought explicit permission for like "do they have their gutters cleaned?" or "what are they like for opening the gate?".
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No Spruce that is true. But It is a legitimate need to keep certain details for e,g, tax and accounts. And you can modify the record so that it reads minimally ...
So that Mr and Mrs Jones, 99 Station Rd Anytown
Can become what you like within legitimate reason to maintain accounts/tax records
Title: None
House number ??
Address line 1 Station Rd
Address line 2 Removed under GDPR request
Address line 3 Minimal details retained for HMRC Accountancy purposes
Initially I had thought about Mr & Mrs Anonymous but I like your suggestion better.
For the moment we will leave things as they are. I know all of my customer's names as I ask all new ones their names, but sometimes need to look on the system as a prompt. The computer between my ears used to be good at retaining info, but unfortunately it doesn't work well any more.
We don't talk about our customers to others and we don't share info. On occassion I have warned other cleaners off customers who want cleans and don't pay, but that about all.
If someone broke into the van during the day and stole our PDA with Pocket George on it, then the only info on there that could be worth anything to is a fellow windie.
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i think you all worrying over nothing and reading too much into it TBH........