Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: stevegunn on March 16, 2004, 08:51:05 pm

Title: Satisfaction forms
Post by: stevegunn on March 16, 2004, 08:51:05 pm

Do any of you get customers to sign a satisfaction form when work is completed if so how do you word it??

Title: Re: Satisfaction forms
Post by: MICHAEL_GAYTON on March 16, 2004, 09:12:54 pm

I have inspected and am completely satisfied with the work carried out by ...............

signature:_________________

Title: Re: Satisfaction forms
Post by: Len Gribble on March 16, 2004, 10:52:26 pm

Steve

Yes is the answer, the only word on the form they can read is excellent and tick the rest is copied from a insurance form

Len

Title: Re: Satisfaction forms
Post by: HolmansUKLTD on March 17, 2004, 08:42:38 am

Just started to use them as i have a contract with the council.

they seem to be going ok

NIck ;D

Title: Re: Satisfaction forms
Post by: Jim_Lynch on March 17, 2004, 01:42:49 pm

Are you referring to ordinary cleaning jobs, or specifically insurance work?

I can understand the need for insurance work, but for normal run-of-the-mill cleaning jobs, what is the point?
If I was presented with such a form to be signed after I had my carpets cleaned, I would be suspicious as to the reason. Is something going to happen after I've parted with my hard earned cash and this cleaner has disappeared?
Or am I missing something?

Jim

Title: Re: Satisfaction forms
Post by: John_Flynn on March 17, 2004, 01:45:04 pm

That's my opinion as well Jim, but been a thick Yorkshireman had problems putting it into words ::) ::) ::)

Title: Re: Satisfaction forms
Post by: Jim_Lynch on March 17, 2004, 01:47:38 pm

LOL John....I'm glad I'm not the only thick one here  ;)

Jim

Title: Re: Satisfaction forms
Post by: squeaky on March 17, 2004, 02:52:09 pm

Yes and it is for peace of mind more than anything else.

Mark :D