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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: JJay on January 29, 2018, 04:05:56 pm

Title: Gutter cleaning quote and bad customer reaction
Post by: JJay on January 29, 2018, 04:05:56 pm

Hi. I'm just starting and because I'm keep pracitising to be more and more effective so my prices are lil bit lower than average in my area. Not too low obviously but I was suprised when I gave a really good quote and my customer ask " I thought that you calculating per hour not per meter " Does anyone has some bad reaction for good quotes? Also what would you recommend for get rid off moss from roof?

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: jk999 on January 29, 2018, 04:12:30 pm

What did you quote and what part of country do you live in

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: JJay on January 29, 2018, 04:17:08 pm

Midlands 2 quid  per meter

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: Slacky on January 29, 2018, 04:21:14 pm

Quote from: Jurand on January 29, 2018, 04:05:56 pm

Does anyone has some bad reaction for good quotes?

Bad customer reactions come as a result of displaying lack of confidence IMO.

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: zesty on January 29, 2018, 04:22:39 pm

Quote from: Jurand on January 29, 2018, 04:17:08 pm

Midlands 2 quid  per meter

£2 per meter? You need to rethink your pricing, you should be charging atleast £80 for a standard 3 bed semi, and really, a lot more for anything gutter related . Especially if you are using ladders...

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: JJay on January 29, 2018, 04:29:14 pm

It's not like that. I have experience with customers when I was jointer so it's not about that. I've explained why it's like that and afterwords she was happy.

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: JJay on January 29, 2018, 04:31:09 pm

Thanks. Everyday is a lesson. Bassicly home was so big and she decide to spread work for few cleans. I've done only left side  of this strange shaped home.

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: Cookie on January 29, 2018, 04:32:23 pm

I once had a customer chase  me out of her house with a broomstick after I quoted £12 for a bungalow with a small conservatory. I think she must have been living back in 1970s!

Title: Re: Gutter cleaning quote and bad customer reaction
Post by: jk999 on January 29, 2018, 07:39:01 pm

How many meters was there