Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: lee_dewing on January 03, 2018, 08:46:20 pm
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Recently put a holding fee down on a van.
Decided not to buy it as wasn't happy with RAC inspection report.
Told garage not buying wanted £100 Holding fee back.
Salesman said they wanted to see RAC report as they don't believe van may need £1000 spending on it.
Should I forward report?
Not a happy bunny.
Don't want to start losing my cool on the phone😖
Any advice please?
Thanks lee
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will give report over when i see the £100??
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It all depends on the paperwork for the holding fee mate , does it say its non returnable ? , if so then they could well have had you over , it happened to me about 20 year ago with a car !
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This is email, not saying they won't refund, no money refunded though.
Shall I email back to say I'll be in Saturday with report.
I'm quite a polite, passive guy and also bigger than alot of people also 😁
Am I just being silly 😐
Sorry to hear that P@F
Lee,
My boss would like to see a copy of the report if possible please.
We find it quite strange that the RAC have said you'd need to spend about £1000 on it.
Kind regards
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This is email, not saying they won't refund, no money refunded though.
Shall I email back to say I'll be in Saturday with report.
I'm quite a polite, passive guy and also bigger than alot of people also 😁
Am I just being silly 😐
Sorry to hear that P@F
Lee,
My boss would like to see a copy of the report if possible please.
We find it quite strange that the RAC have said you'd need to spend about £1000 on it.
Kind regards
Sounds like a reasonable request to me they cannot really come to if they don’t know what the problems are , when they see it if you don’t want to proceed with the purchase I would then ask for my deposit back , you also have a seven day cooling off period so that might also be a bargaining point
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I dont see the problem really, how do they know your telling the truth. Once they have it though i would want my money back.
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Well all you can do is ......Take a copy of your copy in (keep the original) and play it by ear , if they then refuse to refund you , tell them they can keep it and that you will be going to the local paper with the original or maybe the citizens advice people , or you could camp outside with it and show any customers that might be walking in to buy a van ;D
You will either get the oner back or get filled in :o
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Just explain that you have paid for the inspection which is money you have now lost out on.
Tell them once they have refunded the deposit you're happy to pass the report on to them free of charge.
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Best thing to do lee is show them the original report in your hands. Read it with the boss, be polite and show them.
If they said that it was ok for you to get an RAC inspection; they have set a condition on the sale.
Once you have established the issues do this next.
Say that you still want the van and to proceed with the sale and pay the balance you must insist on the garage doing the work on the van as specified in the report beforehand.
As you have paid the holding deposit they are bound by their own terms and conditions and they have to rectify the issues, or refund you.
But also bear in mind if they do go ahead and fix the issues before the close of sale you are bound by contract to purchase the van
Send them all this is writing in a contract.
In fact if they dont do anything, and dont refund you. Tell them that you can force them to do the work by the process of court action. ( if you so wanted)
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Best thing to do lee is show them the original report in your hands. Read it with the boss, be polite and show them.
If they said that it was ok for you to get an RAC inspection; they have set a condition on the sale.
Once you have established the issues do this next.
Say that you still want the van and to proceed with the sale and pay the balance you must insist on the garage doing the work on the van as specified in the report beforehand.
As you have paid the holding deposit they are bound by their own terms and conditions and they have to rectify the issues, or refund you.
But also bear in mind if they do go ahead and fix the issues before the close of sale you are bound by contract to purchase the van
Send them all this is writing in a contract.
If there is that much wrong with the van I would walk away there are thousands of good vans out there so why settle for a bad one Evan if they agree to fix it
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Best thing to do lee is show them the original report in your hands. Read it with the boss, be polite and show them.
If they said that it was ok for you to get an RAC inspection; they have set a condition on the sale.
Once you have established the issues do this next.
Say that you still want the van and to proceed with the sale and pay the balance you must insist on the garage doing the work on the van as specified in the report beforehand.
As you have paid the holding deposit they are bound by their own terms and conditions and they have to rectify the issues, or refund you.
But also bear in mind if they do go ahead and fix the issues before the close of sale you are bound by contract to purchase the van
Send them all this is writing in a contract.
If there is that much wrong with the van I would walk away there are thousands of good vans out there so why settle for a bad one Evan if they agree to fix it
Thats not the point
They won't. It will cost them too much. A refund of 100 will seem like a no brainer to them compaired to spending money 'fixing' it.
My point is you need to show that legally they dont have a leg to stand on if you show them your willing to close the deal. As a deposit was put on the vehicle they are locked into the process.
Last thing you want to do is say 'i dont want it now' as thats enough to break the contract you made when you paid the 100 and you wont get it back
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Best thing to do lee is show them the original report in your hands. Read it with the boss, be polite and show them.
If they said that it was ok for you to get an RAC inspection; they have set a condition on the sale.
Once you have established the issues do this next.
Say that you still want the van and to proceed with the sale and pay the balance you must insist on the garage doing the work on the van as specified in the report beforehand.
As you have paid the holding deposit they are bound by their own terms and conditions and they have to rectify the issues, or refund you.
But also bear in mind if they do go ahead and fix the issues before the close of sale you are bound by contract to purchase the van
Send them all this is writing in a contract.
If there is that much wrong with the van I would walk away there are thousands of good vans out there so why settle for a bad one Evan if they agree to fix it
Thats not the point
They won't. It will cost them too much. A refund of 100 will seem like a no brainer to them compaired to spending money 'fixing' it.
My point is you need to show that legally they dont have a leg to stand on if you show them your willing to close the deal. As a deposit was put on the vehicle they are locked into the process.
Last thing you want to do is say 'i dont want it now' as thats enough to break the contract you made when you paid the 100 and you wont get it back
You should get your money back no problem as the item isn’t fit for purpose so comes under the consumers sale of goods act , they would be very foolish to try and force you to continue with the purchase , as a last resort it’s a call to trading standards and citizens advice , no way would I continue with the purchase I would diplomatically ask for my money back if they refused I would do the above , and or solicitors letter they will back down very quickly then
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Diplomatic is definitely the way to do it.
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This is what I sent in an email.
Unfortunately I hadn't read your post then marc.
I am nervous now as I didn't realise I was committed to the sale by the holding fee?
Shows how green I am.
My bottom is making shirt buttons :'(
Hello Nicholas, I have enclosed the RAC pdf
report.
I maybe wrong but believe you should not ask for this? As I believe this must be some sort of breach of confidentiality.
I would of thought there was a cooling off period with the holding fee?
I believe you are an AA approved dealership and will verify this with them.
unfortunately I'm out of pocket £200 also for the RAC inspection.
As you will see the report is not great reading.
I was told verbally that even if I negotiated money of the sale repairs could be £1000.
I don't think that's unfair reading the report.
Obviously I have decided not to go ahead with purchasing the van as it is my right to.
Regards lee dewing.
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You'l be ok.m8
But yeah,.don't pay holding deposits its a good way to rip you off as it puts you and the vendor under contract.
If you must do an RAC report get it done before parting with any money.
What needs doing anyway?
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Thanks Marc.
Bit frightening all this buying a van lark :-\
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So what exactly needs doing to the van that's gonna cost a grand
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Lee I take it you had agreed to buy the van pending the RAC report? If so, I don't see how they could keep the holding fee as the report shows the van is faulty.
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Lee I take it you had agreed to buy the van pending the RAC report? If so, I don't see how they could keep the holding fee as the report shows the van is faulty.
^^^
That's it in a nutshell.
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Hi fellas I would upload the report but it ha my details on it.
But oil leak, whistling noise from turbo, mirror indicator has condensation in it.
Central locking doesn't work on rear doors.
Been told bodywork repairs as left side and rear doors have been resprayed lot of filler and variation in paint work.
Only had one service, enterprise print off sheet has displayed 2 services but actually 1 on real paper work.
Looks like van has took a hit on left side as all problems are there.
Hpi did not show van being in accident though.
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The oil leak is on left side also.
Also couple tyres low on tread.
It's the central locking, oil leak that's got me worried.
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Not been a great Christmas ::)roll
Snow before Christmas, when I wanted to go back van died.
Meant to be at centre parcs at the moment enjoying a break Jan 2 to Jan 5th
Mother in law offered to look after our 6 month old puppy but nearly got him run over on a walk new years eve ::)roll
Oh yeah ill with chest infection likely as have asthma.
So shacked up ill listening too the gales and dog sitting an energetic jack Russell ;D
All my fault bad choices as the primary teachers, say.
Thanks for all your advice fella's
Much appreciated.
From a grumpy old sod ;D
At least my wife and daughter are getting a break :)
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Hi Lee, chin up mate!
Could have been worse...you could have paid a £200 deposit! :o
Seriously though, the RAC report is there to provide a more accurate assessment of the vehicle's condition, in order for you to make an 'informed decision' as to whether to purchase it, or not. If you had known the problems prior to the report, you wouldn't have gone near it.
I am sure your deposit will be subject to 'the RAC report' and you should have no problems in getting your money back, if the garage is decent. Just be polite but firm.
If for some odd reason you don't get your money back, have they got large showroom windows?... ;D
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HPI will only record anything that has involved an insurance claim and is in no way a guarantee that the vehicle has never sustained any damage. Many will carry out small to medium repairs without claiming against their insurance policy.
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Thanks Robbo and PW.
Just seen this local might be fool hardy,
Instead of rental van short term.
https://www.autotrader.co.uk/classified/advert/201712081919159?advertising-location=at_vans&search-target=usedvans&supplied-price-from=500&supplied-price-to=5000&advertising-location=at_vans&postcode=en93na&sort=atcustomsup&page=3&radius=50&version=b
I think I should start seeing a life coach ;D
Need to read richest man in Babylon.
Classic novel on how to save and manage money.
Hear martin Lewis is good but just don't like him ;D
I bet if he was a customer he'd be a real messer ::)roll
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Just seen this email but feel I don't want to continue.
Lee,
Thanks for the report but to be honest, it's all minor things that we can rectify. Where £1000 for repairs has come from I've got no idea.
It even advises that "The defects as listed were considered commensurate with the vehicles age"
It's basically saying that vehicles within your budget will have the odd issue but nothing that can't be sorted. If you get another inspection done on another van or a similar age and budget, you'll probably have the same sort of report.
This is why we're happy for rac / aa to inspect vehicles and advise us of what needs doing. This is also why you come to a dealership, so you'll get a warranty, full service, new mot etc.
You are buying a used van after all.
If you still would like to refund your deposit, I will but we would like to have a chance to do as advised.
Kind regards
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If work was carried out then I would presumably have to get another inspection through RAC.
As said.
I am in the middle and would rather if not sure walk away.
I don't feel van has been looked after well, no services.
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What van is it anyway and how much was it?
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Hi Simon.
Fiat doblo cargo 2014 plate, reg June 2016
£6000 total
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You have lost confidence Lee, probably best to pull out and start again.
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Thanks PW.
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Hi fellas I would upload the report but it ha my details on it.
But oil leak, whistling noise from turbo, mirror indicator has condensation in it.
Central locking doesn't work on rear doors.
Been told bodywork repairs as left side and rear doors have been resprayed lot of filler and variation in paint work.
Only had one service, enterprise print off sheet has displayed 2 services but actually 1 on real paper work.
Looks like van has took a hit on left side as all problems are there.
Hpi did not show van being in accident though.
Defiantly time to walk away and ask for money back they haven’t got a leg to stand on , that price also seams far to high to me , Ime sure you can find something much better than that far cheaper , do you have any friends in the motor trade who could help you out at all ??
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Hi Simon.
Fiat doblo cargo 2014 plate, reg June 2016
£6000 total
Don't understand this ... how can it be a 2014 plate yet registered in June 2016?
If it has an oil leak and problems at that age I'd be wary. Mileage?
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just get your cash back , take the report to trading standers after all a oil leek is a mot failure so is a side repeater thats doesnt shine the right colour just had a 12 plate transit fail for this ,
we have took hire vans back battered to death and all they do is bung them in there own on site work shop to get a quick lick of paint before going to the block , north gate have four fully kitted work shops that they exchange many bits over its cheaper to get them to do it the get your own body shop to do the work and you pay the fine and walk away
, ive seen a 7 week old sprinter sat in there yard that had been on the roof so it was a right off , they were swapping the gear box out of it to go in a sprinter that had 200k on the clock so it could be sold as a runner when going to the block making them 2k extra at the sales at a cost of 5 hours labour nothing else
there just trying to bully you , once you explain to t.s. that oil dropping on a brand new drive from a van good end your business they will be right on side there were so many new laws that came in force for secondhand cars and vans a year ago they havnt a leg to stand on
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No one of my mates used to be a mechanic but threw the towel in on it.
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Fiat doblo cargo 2014 plate, reg June 2016
£6000 total
Don't understand this ... how can it be a 2014 plate yet registered in June 2016?
If it has an oil leak and problems at that age I'd be wary. Mileage?
I apologise Simon/ Granville registered June 2014.
So 4 years old in June of this year😖
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Thanks Susan.
Very good point about oil leak, can't remember if indicator on left mirror worked but full of condensation.
As said tyres, indicator, minor things but central locking on doors, oil leak on left side.
It's had a clump of some sort on left side.
Makes me laugh van centres email says this is all quite common stuff for age.
My 16 year old ford escort didn't have an oil leak.
As marc stock suggested keep it polite.
Will just email back: Thank you for your email but just to confirm I will. NOT be continuing with purchase.
How does that sound?
Typically salesman they won't take no for an answer ::)roll
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Mate for 6000 grand you should get a near perfect van. I would get some help and advice before you get screwed.
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You have lost confidence Lee, probably best to pull out and start again.
The number of times I've heard that :-[.
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Im just glad that i have a good dealer 5 miles away from me , they are up on the prices these days but more importantly i think is that they dont just buy any old rubbish to punt on like lots do these days .
In 2005 i got a 2001 VW T4 with 80k on the clock for just under 6K all in , which i thought was a steal , sure it had seen some grief down one side but had been well repaired , in 10 years of owning this van it cost me nothing other than service items and a cam belt job , I sold it in 2015 for £1400 with 140k on the clock , which was a steal for the new owner , other than it being PINK ;D
I then went back to the same garage and paid 4800 for my 12 plate Fiorino with 64k on it , since 2015 so far its had 4 injector seals , 4 glow plugs and a clutch kit , sounds bad but as i sort repairs myself its only cost my time and about £250 , probably would have been about 1000 if paying a grease monkey to do it .
The point is unless you have XRay eyes you just dont really know with second hand , it is what it is , a lottery !
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Just get your Deposit back Lee and walk away.......
https://www.youtube.com/watch?v=fbYkYKQdL7I
(http://www.cleanitup.co.uk/smf/1515135262_grin.gif)
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Thanks again guys.
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Why would you not want to give them the report. Its a reasonable request from where they're sat.
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You have lost confidence Lee, probably best to pull out and start again.
The number of times I've heard that :-[.
Embarrassing innit. You can't get it up again though. Drink, cuh.