Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: nathankaye on November 06, 2017, 06:44:07 pm
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(http://www.cleanitup.co.uk/smf/1509993842_Screenshot_2017-11-06-18-42-57.png)
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:o
I sincerely hope that is a lie about the federation.....
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:o
I sincerely hope that is a lie about the federation.....
To a degree it true though. Although i wouldn't have expected for them to simply say that its a fault with this system and thats it.
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:o
I sincerely hope that is a lie about the federation.....
To a degree it true though. Although i wouldn't have expected for them to simply say that its a fault with this system and thats it.
Surely the stance of the federation should be:
There is no endemic issue with the system if properly maintained.
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:o
I sincerely hope that is a lie about the federation.....
To a degree it true though. Although i wouldn't have expected for them to simply say that its a fault with this system and thats it.
Surely the stance of the federation should be:
There is no endemic issue with the system if properly maintained.
I agree mate, It would be operator error and not the system (not saying it was you Nath). Give them a call tomorrow while lounging around with your feet up in your office and see what they say ;D
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It's not a fault.
If you clean a window with anything that's contaminated with grit there is a risk. It's nothing to do with the system.
Nathan, I'm not saying that you damaged the window BTW. Most of the time the damage is done before the window cleaner arrives, we are just a soft target.
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If it was me mate, I'd deny, deny and deny. I got accused while back. He threatened to sue me to which i just nodded and said "fair enough. Take care"
I've not heard anything yet and it's been about a year!
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Let's face it. If you're cleaning using trad tools the risk is much higher for debris on the applicator! With wfp and the constant flow of water and none scratch nylon brushes it's "virtually" impossible.
How many trad cleaners do you see with black filthy applicators? I see a ton! And guess what; They're not scratching glass either!
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Oh yeah and... "endemic fault" my arse! They're bluffing, mate! Don't fall for it. Call there bluff and ask for evidence the WCF Has said that ;-)
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I would call the Federation myself tomorrow and enquire whether this is genuine or not.
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No punctuation, bad grammar = chav trying it on. Let them have your insurance details, let them sort it, it's what you pay them for!
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No punctuation, bad grammar = chav trying it on. Let them have your insurance details, let them sort it, it's what you pay them for!
Have you been reading my posts? ;D. You're correct though. That text message is one long sentence. i almost passed out reading it :P
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Send them a text back saying " Correction, you mean THEIR details, not THERE details" ;D Sorry i know it's not the time for jokes but i couldn't resist one! :-X :P
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Where is the evidence you scratched the glass?
Did they see this happen at the time they alleged you did it?
Did they inspect your brush there and then, and retrieve the glass scratching article?
Ok , you cant prove you didn't do it but they cant prove you did!
Now pee off while I finish my carvery x
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You can't prove it was there and they can't prove it was you end of story. A tiler nearly cut my thumb of last year and turns out he wasn't insured. All he had to do was say that I done it my self, even though my wife and kids were standing three meters away as witnesses there was nothing a lawyer would do about it. Six weeks off work with a badly fractured thumb, the nail removed and nail bed stitched up and I couldn't claim him!! So I doubt very much this chancer can claim you.
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Where is the evidence you scratched the glass?
Did they see this happen at the time they alleged you did it?
Did they inspect your brush there and then, and retrieve the glass scratching article?
Ok , you cant prove you didn't do it but they cant prove you did!
Now pee off while I finish my carvery x
I genuinely did a lol then ;D. Well said! Something tells me you've had some kind of experience with the law ;)
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You can't prove it was there and they can't prove it was you end of story. A tiler nearly cut my thumb of last year and turns out he wasn't insured. All he had to do was say that I done it my self, even though my wife and kids were standing three meters away as witnesses there was nothing a lawyer would do about it. Six weeks off work with a badly fractured thumb, the nail removed and nail bed stitched up and I couldn't claim him!! So I doubt very much this chancer can claim you.
Nice anecdote :o Sorry about the thumb though, mate!
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Where is the evidence you scratched the glass?
Did they see this happen at the time they alleged you did it?
Did they inspect your brush there and then, and retrieve the glass scratching article?
Ok , you cant prove you didn't do it but they cant prove you did!
Now pee off while I finish my carvery x
I genuinely did a lol then ;D. Well said! Something tells me you've had some kind of experience with the law ;)
"No comment"
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Where is the evidence you scratched the glass?
Did they see this happen at the time they alleged you did it?
Did they inspect your brush there and then, and retrieve the glass scratching article?
Ok , you cant prove you didn't do it but they cant prove you did!
Now pee off while I finish my carvery x
I genuinely did a lol then ;D. Well said! Something tells me you've had some kind of experience with the law ;)
"No comment"
Hehe ;D
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Nathan.
I went back and looked at your original thread about this and you typed that you went back and told him that it was impossible to happen. You also said that he had been laying slabs and had concrete splashes but you didn't bring this up with him.
He is trying it on. Or he is sincere but mistaken.
My advice is this. If you are pretty sure you have not done this then text back and say this.
Dear Mr. X.
I do not believe I have scratched your patio windows. I will not use my insurance to facilitate you making a claim as I believe this would amount to fraudulent behaviour.
I believe that the marks are more likely to have come from builders residue such as cement splatters or similar or from any initial cleaning carried out by others on you or your builders instructions upon completion of the building work.
If such is the case then these marks may not have become apparent to you until the sun was low in the sky highlighting any irregularities and that you blame me as you have not thought through the several possibilities as to how they were caused.
Your paraphrasing your conversation with the Federation of Window Cleaners carries no weight as I am meticulous about the cleanliness of my brushes and the problem being "endemic" is ludicrous when you consider the hundreds of windows I clean every week with no complaint other than yours.
I do not believe you are being malicious in your claim but as alluded to I believe you are wrong to accuse me of damaging your windows and any escalation of this matter by you will be defended vigorously and any costs that I incur from such defence will be presented to you for your reimbursement.
Yours sincerely,
Nathan "big lunch" Kaye
Window Cleaner to the Gentry
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Oh. Any further comments from the householder should be met with. "I refer you to my last text to you."
And if he gets a solicitors letter sent to you then reply with this.
"I do not believe I have damaged Mr. X's patio door glass. I have explained to him why. If he has not shown you my text then here is a transcript of it (and type it out)."
Also put "This issue for which I am completely free from blame has cost me some time to deal with thus far which I value at £50.00. I am prepared to waive this at this point, but further escalation will result in this sum being added to my costs for reimbursement."
"Yours sincerely,
Big Dinner Nath"
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You're probably not going to get a better answer than Granville Golds. 8)
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You're probably not going to get a better answer than Granville Golds. 8)
Yep i think your right. Hes done a better job than my insurance company. When this took place i enquired with them about what I should do, as in put in a claim and let them defend me etc.
They told me they had someone recently go through similar and I was told that its best to wait until they get a quote because I have X excess to pay first and its quite hard to prove that a window cleaner hasnt done it if the owner is adamant its you.
:o
Couldnt believe what I heard. Even though i sent them a picture of the brush n jets and told use hot water etc etc. They just cant be bothered to fight and would rather pay out!! :o
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If there were concrete splats on the glass was it yourself that removed them Nathan? Are the scratches where the concrete splats once were?
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Nathan,
Ive done a test on my garage window, I literally covered my brush with debris from the floor. I scrubbed my window as hard as I could and didnt make a mark. Why because we are constantly using running water. It is very hard to actually scratch glass.
My advice:
I would say I will happily pay for the damaged window if you can prove that i did it, otherwise
Drop them and replace them with another customer.
Is it really worth getting stressed out about. Its a pane of glass....!!!!
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Im going to contact the so called federation and get it in writing/email their response to my question. Along with the photo (date stamped when I was accused) which shows how clean the brush was/is and a video showing the water cascade from 6 jets plus heated water on a pane of glass. Coupled with an edited script from granville and return that to the customer.
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Im going to contact the so called federation and get it in writing/email their response to my question. Along with the photo (date stamped when I was accused) which shows how clean the brush was/is and a video showing the water cascade from 6 jets plus heated water on a pane of glass. Coupled with an edited script from granville and return that to the customer.
Myself , i would just tell matey to " Feck off " , but thats just me ;D
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6 jets of water will cause a valley in the glass surface.
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I wouldn't use photos of brushes or contact the Federation. Especiallyat this stage. Even if what the custy said they said is true it doesn't apply to you because you keep your brush meticulously clean and have never had a similar complaint.
Just text back. Then "refer to the previous text" every time they contact you.
Bounce each response off of us.
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Shouldn't have engaged him in the first place Nathan
Should have simply told him from the start it wasn't you and that's that.
Would just tell him pretty much what Granville said then just ignore him unless you get a legal letter.
I once got asked to look at a scratched sill, so I did. It was scratched...
No idea if it was me to be honest lol but I never went back :-X
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Shouldn't have engaged him in the first place Nathan
Should have simply told him from the start it wasn't you and that's that.
Would just tell him pretty much what Granville said then just ignore him unless you get a legal letter.
I once got asked to look at a scratched sill, so I did. It was scratched...
No idea if it was me to be honest lol but I never went back :-X
Your right. Especially as he called me whilst driving upto scotland at the time. I got a call that went onto voice message and listened when I arrived. Didnt mention scratches at the time just there was a problem. I told him I'll sort out when back thinking it may have been drip marks on window or something (had heavy rain later the day i cleaned them). It wasnt until I was in their house that it became apparent what the problem was. Yet I was adamant it wasnt me and then i posted on here n spoke to my insurance company on where to go from here.
Not heard ote so thought it was case over untill I received this text.
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"there does seem to be an indemic fault with the system"
Thats not even English. Theres no such word as "indemic" and "endemic" does not fit correctly either. He's bluffing.
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Nathan,
Ive done a test on my garage window, I literally covered my brush with debris from the floor. I scrubbed my window as hard as I could and didnt make a mark. Why because we are constantly using running water. It is very hard to actually scratch glass.
My advice:
I would say I will happily pay for the damaged window if you can prove that i did it, otherwise
Drop them and replace them with another customer.
Is it really worth getting stressed out about. Its a pane of glass....!!!!
I tried to scratch glass on an old UPVC window I had spare.Chucked sand, grit, several things, had the water running through the brush and pushed extra hard on the pole, tried my hardest to scratch the glass. Examined the window and even though I tried my hardest to scratch the glasss on purpose, I couldn't scratch the glass.
Anyone ever accuse me of scratching their window I just tell them to prove it as they'd have a tough job proving it :)
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Just an idea Nathan
But since you like making vids, why not do one showing you dipping your brush in various grits etc and scrubbing the hell out of glass to showcase how safe it is.
Link him to it. Job done
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p1w1
Posts: 3000
Total likes: 211
Re: Hot Water Systems
« Reply #30 on: Today at 07:54:20 pm »
Quote
Quote from: nathankaye on Today at 07:29:25 pm
Quote from: Wibble ( Paul ) on Today at 06:50:35 pm
Is all this heating malarkey worth the cost of buying? cost of running? Increased risk to home and van? Faffing about ? Breakdowns?
For what? Warner hands, faster getting bird poo off, getting out an hour earlier on those rare frosty mornings.
;D ;D
Yep!! For me its about comfort and as you may know, i have the hose around my waist and in this cold weather its lovely!!
Im gonna post it later, but the temp in my ibc tank today is a very cold 11.3 degrees. Ild hate to be using that with stiff hoses and then on a very cold icy day to lay an already cold hose on top of a very cold icy ground doesnt sound like fun to me.
But cleaning wise, its faster and very effective on pvc frames. Certainly good for first cleans and also no need for chems on fascia or conny roof cleans.
Then theres the spider poo etc or even splattered concrete. Ive used hot water on conrete to successfully remove n clean.
Thats not wise you could scratch someones glass doing that :-X
Guilty! :-X
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So im thinking of this response.
As I mentioned to you on 10 October when you brought this accusation to my attention, that I strongly belief that I am falsely accused of such marks on the glass.
Following our conversation I forwarded on a photo of my brush, the quality and cleanliness of which I presented to on the same day;
(http://www.cleanitup.co.uk/smf/1510007051_Screenshot_2017-11-06-21-56-16.png)
As can be clearly seen from the image that the brush is more than fit for its purpose and also in impeccable order. The brushbin question is a streamline 14inch rectangular brush purposely constructed for the use of cleaning glass windows.
I also brought to your attention how I use 6x 1mm jets which provides a constant cascade of water running through the bristles of the brush and therefore preventing any opportunity of blockages within the bristles.
A video of said brush and the cascade of water can clearly be seen from my public videos from my youtube channel NK services which produced to help other window cleaners.;
https://youtu.be/oLP6OUW__oU
https://youtu.be/GPmKhYVVITY
(Highlighting these as evidence and not staged, due to the date stamp and number of views)
In addition I also explained how I use hot water, which can be evidenced from my you tube channel.
https://youtu.be/cB2kkIfEtWk
Therefore concluding that the heat from the water would make the bristles soft and the cascade of constant water running through the bristles would also ensure that the brushes ability to cause damage to glass panes virtually impossible.
Which clearly shows the opposite of your claim. Especially in reference to the problem being "endemic" in light that only one pane of glass is showing signs of scratches out of the many panes of glass at your property nor the many which I clean
during the course of a day.
The reason or reasons for the scratches in question should be directed elsewhere and not at myself nor my equipment which is impeccable for its manufactured purpose. As these scratches have only been brought to your attention by the low sitting sun at this time of year.
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Just forward Granville’s post. Stop poncing about, you always complicate your posts with too much flannel.
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Just an idea Nathan
But since you like making vids, why not do one showing you dipping your brush in various grits etc and scrubbing the hell out of glass to showcase how safe it is.
Link him to it. Job done
I like the sound of this idea ;D ;D ;D
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Just forward Granville’s post. Stop poncing about, you always complicate your posts with too much flannel.
He's right.
Trying to sound clever only makes you sound less clever, Nathan. You're not a barrister so stop trying to sound like one.
The customer's text was also rubbish so stop worrying.
Just start practicing your Shaggy voice singing 'it wasn't me'.
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Nathan,
Ive done a test on my garage window, I literally covered my brush with debris from the floor. I scrubbed my window as hard as I could and didnt make a mark. Why because we are constantly using running water. It is very hard to actually scratch glass.
My advice:
I would say I will happily pay for the damaged window if you can prove that i did it, otherwise
Drop them and replace them with another customer.
Is it really worth getting stressed out about. Its a pane of glass....!!!!
I tried to scratch glass on an old UPVC window I had spare.Chucked sand, grit, several things, had the water running through the brush and pushed extra hard on the pole, tried my hardest to scratch the glass. Examined the window and even though I tried my hardest to scratch the glasss on purpose, I couldn't scratch the glass.
Anyone ever accuse me of scratching their window I just tell them to prove it as they'd have a tough job proving it :)
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Nathan,
Ive done a test on my garage window, I literally covered my brush with debris from the floor. I scrubbed my window as hard as I could and didnt make a mark. Why because we are constantly using running water. It is very hard to actually scratch glass.
My advice:
I would say I will happily pay for the damaged window if you can prove that i did it, otherwise
Drop them and replace them with another customer.
Is it really worth getting stressed out about. Its a pane of glass....!!!!
I tried to scratch glass on an old UPVC window I had spare.Chucked sand, grit, several things, had the water running through the brush and pushed extra hard on the pole, tried my hardest to scratch the glass. Examined the window and even though I tried my hardest to scratch the glasss on purpose, I couldn't scratch the glass.
Anyone ever accuse me of scratching their window I just tell them to prove it as they'd have a tough job proving it :)
Did you let the sand ect dry first? Monsanto wouldn't employ you Trigger!
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I can totally believe the idiots at the Federation of window cleaners saying something like that.
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if you ve been scrubbing cement on this particular window (with hot or cold water)there IS a good chance you could scratch the glass IMO.
if your adamant that you didnt do it then id simply tell him its not my fault,drop him and ignore all future text/phone calls. ;D
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Nathan, I'm going to be blunt, don't be offended.
This:
Dear Mr. X.
I do not believe I have scratched your patio windows. I will not use my insurance to facilitate you making a claim as I believe this would amount to fraudulent behaviour.
I believe that the marks are more likely to have come from builders residue such as cement splatters or similar or from any initial cleaning carried out by others on you or your builders instructions upon completion of the building work.
If such is the case then these marks may not have become apparent to you until the sun was low in the sky highlighting any irregularities and that you blame me as you have not thought through the several possibilities as to how they were caused.
Your paraphrasing your conversation with the Federation of Window Cleaners carries no weight as I am meticulous about the cleanliness of my brushes and the problem being "endemic" is ludicrous when you consider the hundreds of windows I clean every week with no complaint other than yours.
I do not believe you are being malicious in your claim but as alluded to I believe you are wrong to accuse me of damaging your windows and any escalation of this matter by you will be defended vigorously and any costs that I incur from such defence will be presented to you for your reimbursement.
Yours sincerely,
Nathan "big lunch" Kaye
Window Cleaner to the Gentry
Is your best shot at an amicable resolution.
This:
So im thinking of this response.
As I mentioned to you on 10 October when you brought this accusation to my attention, that I strongly belief that I am falsely accused of such marks on the glass.
Following our conversation I forwarded on a photo of my brush, the quality and cleanliness of which I presented to on the same day;
(http://www.cleanitup.co.uk/smf/1510007051_Screenshot_2017-11-06-21-56-16.png)
As can be clearly seen from the image that the brush is more than fit for its purpose and also in impeccable order. The brushbin question is a streamline 14inch rectangular brush purposely constructed for the use of cleaning glass windows.
I also brought to your attention how I use 6x 1mm jets which provides a constant cascade of water running through the bristles of the brush and therefore preventing any opportunity of blockages within the bristles.
A video of said brush and the cascade of water can clearly be seen from my public videos from my youtube channel NK services which produced to help other window cleaners.;
https://youtu.be/oLP6OUW__oU
https://youtu.be/GPmKhYVVITY
(Highlighting these as evidence and not staged, due to the date stamp and number of views)
In addition I also explained how I use hot water, which can be evidenced from my you tube channel.
https://youtu.be/cB2kkIfEtWk
Therefore concluding that the heat from the water would make the bristles soft and the cascade of constant water running through the bristles would also ensure that the brushes ability to cause damage to glass panes virtually impossible.
Which clearly shows the opposite of your claim. Especially in reference to the problem being "endemic" in light that only one pane of glass is showing signs of scratches out of the many panes of glass at your property nor the many which I clean
during the course of a day.
The reason or reasons for the scratches in question should be directed elsewhere and not at myself nor my equipment which is impeccable for its manufactured purpose. As these scratches have only been brought to your attention by the low sitting sun at this time of year.
Is crap.
Use Gold's. Just copy and paste the lot.
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I can totally believe the idiots at the Federation of window cleaners saying something like that.
Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete of
glass, any wonder the customer and the Federation think he did it.
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I can totally believe the idiots at the Federation of window cleaners saying something like that.
Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete of
glass, any wonder the customer and the Federation think he did it.
Have you ever used hot water to clean concrete splatter off glass???
Im guessing with such an answer you clearly have not
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I can totally believe the idiots at the Federation of window cleaners saying something like that.
Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete of
glass, any wonder the customer and the Federation think he did it.
Have you ever used hot water to clean concrete splatter off glass???
Im guessing with such an answer you clearly have not
I rest my case.
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I can totally believe the idiots at the Federation of window cleaners saying something like that.
Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete of
glass, any wonder the customer and the Federation think he did it.
Have you ever used hot water to clean concrete splatter off glass???
Im guessing with such an answer you clearly have not
I rest my case.
;D you couldn't make it up.
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Just forward Granville’s post. Stop poncing about, you always complicate your posts with too much flannel.
;D ;D could over egg an omelette could nathan
Agree Nathan, what you are saying is totally correct and you might want to keep this evidence should it go to court, at this stage though keep it simple I doubt it will go any further.
Ever heard the phrase "thou doth protest too much" ?
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I can totally believe the idiots at the Federation of window cleaners saying something like that.
Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete of
glass, any wonder the customer and the Federation think he did it.
Have you ever used hot water to clean concrete splatter off glass???
Im guessing with such an answer you clearly have not
I rest my case.
;D you couldn't make it up.
Guys you know not what you say!
Hot water is great at removing concrete splatter and if you read my post in regards to this I used my finger nail to remove it! Hence if it did scratch the glass which it didnt ( as I checked) the scratches would be minute
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Ok im gonna use granvilles response so keep posted n see what happens.
(My wife also said to save the ammunition till later........ild prefer to blow any arguement out the waters first without playing a tactical game. But will see what happens)
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Ok im gonna use granvilles response so keep posted n see what happens.
(My wife also said to save the ammunition till later........ild prefer to blow any arguement out the waters first without playing a tactical game. But will see what happens)
Good idea.
You don't want to get to the Old Bailey and to have not have saved something up your sleeve.
And you don't think you could have had a bit of burnt roast potato down your thumb nail when you used it to remove the concrete, do you?
If that's a possibility, cut your nails and hide the roasties behind the mash- with the veg- next time you take a photo of your carvery lunch.
Eliminate all evidence of the indemic burnt roast potato down thumb nail problem that can scratch glass.
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Firstly the fed will say there is a possibility if only to cover their own backsides secondly they are known to be trad bias so ego is a mystery to them.
Personally any concrete slashes warrant a scratch waiver then there is no comeback
I’m not saying you did it but for the customer is a reasonable assumption as you worked on the glass last.
These are always difficult situations as both parties feel wronged if you have a long history with the customer then you should view it differently to a new one who’s had a single clean
But in short do what slacky says and send golds reply
Darran
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I got a phone call from a customer earlier.
I’ve just eaten a Piri-Piri wrap, it wasn’t ideal. The beef and onion roll I had before that, was.
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Looks like rain.
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Nathan you will flipping hang yourself if you use too many words. Do what your wife says. Keep further ammo for later.
I predict that what will happen is that matey boy will go away or at worst threaten to take legal advice and then go away when he realises he has a slim chance of getting anywhere.
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Ok im gonna use granvilles response so keep posted n see what happens.
(My wife also said to save the ammunition till later........ild prefer to blow any arguement out the waters first without playing a tactical game. But will see what happens)
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Nathan, how do you think the scratches happened?
Apologies if you've already said but there were concrete splashes and now there are not.
Are the scratches in the same place? If so, how do you think they got there?
Assuming you didn't make them, of course.
I understand that you might not know and you don't have to but I'm curious (not like that).
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i was on the phone to Gleaming yesterday about exactly this... what they said is the law in this country is that they have to prove that you did it , he said you go onto thier website and report it (even if you didnt do it) and sent the link to the customer or get the customer to call gleaming, they will protect you and sort everything out, his exact words were "we are here to protect you"
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if the insurace will deal with them and you never have to in my opinion that is amazing !
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Nathan, how do you think the scratches happened?
Apologies if you've already said but there were concrete splashes and now there are not.
Are the scratches in the same place? If so, how do you think they got there?
Assuming you didn't make them, of course.
I understand that you might not know and you don't have to but I'm curious (not like that).
See, now I just thought you were normally curious until I read the brackets...now I’m thinking there may have been a freudian slip... ;D
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if the insurace will deal with them and you never have to in my opinion that is amazing !
Yes it would be amazing, tip, don't believe everything insurance brokers tell you, they don't need to prove anything
they just need to convince the judge that they're not lying, cases like this can go either way.
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Nathan, how do you think the scratches happened?
Apologies if you've already said but there were concrete splashes and now there are not.
Are the scratches in the same place? If so, how do you think they got there?
Assuming you didn't make them, of course.
I understand that you might not know and you don't have to but I'm curious (not like that).
See, now I just thought you were normally curious until I read the brackets...now I’m thinking there may have been a freudian slip... ;D
I am curious to know what it's like to do it with a woman.
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I can totally believe the idiots at the Federation of window cleaners saying something like that.
Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete of
glass, any wonder the customer and the Federation think he did it.
Have you ever used hot water to clean concrete splatter off glass???
Im guessing with such an answer you clearly have not
I rest my case.
;D you couldn't make it up.
Guys you know not what you say!
Hot water is great at removing concrete splatter and if you read my post in regards to this I used my finger nail to remove it! Hence if it did scratch the glass which it didnt ( as I checked) the scratches would be minute
Talking of finger nails.......they have a hardness rating of 4 and diamonds have a hardness rating of 11 if I'm not wrong, Eleven being the hardest. Just some useless info I remember from decades ago at school ;D
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Nathan, how do you think the scratches happened?
Apologies if you've already said but there were concrete splashes and now there are not.
Are the scratches in the same place? If so, how do you think they got there?
Assuming you didn't make them, of course.
I understand that you might not know and you don't have to but I'm curious (not like that).
(http://www.cleanitup.co.uk/smf/1510094547_Screenshot_2017-11-07-22-42-02.png)
The pane of glass in question is the 2nd one in from the left.
The panes from the right with the blinds down had the concrete splatters on. The slabs which are now laid in the garden is what the owner was laying and if memory serves me well he laid a bed of concrete down first.
But the patio table had all sorts on them.as well and a concrete mixer in garden etc.
Theres several scratches on the glass and you need the right angle to see them or i did when I was there.
But I have no idea how they came about. At the time the chap said maybe i dropped my brush and then carried on cleaning; mistakes happen etc.
Thats when I also said that would make me incompetent at my job. But also as you can see from the picture, slabs are laid. If my brush fell like hes making out it would be hard pressed to find enough grit to get lodged in the bristles to do that damage and why not the last couple of panes as well?
Truth be told if I knew 100% that I did something like that, I would put it right. If it was a long standing customer and we were at stale mate I would suggest halfs. On this I just cant see how I could have done it and to just one pane of glass.
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You mean the middle one ??? ;D
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No, the second one from the right.
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Atrocious.
(http://www.cleanitup.co.uk/smf/1510096451_Untitledxx.png)
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No, the second one from the right.
;D
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Nathan, how do you think the scratches happened?
Apologies if you've already said but there were concrete splashes and now there are not.
Are the scratches in the same place? If so, how do you think they got there?
Assuming you didn't make them, of course.
I understand that you might not know and you don't have to but I'm curious (not like that).
(http://www.cleanitup.co.uk/smf/1510094547_Screenshot_2017-11-07-22-42-02.png)
The pane of glass in question is the 2nd one in from the left.
The panes from the right with the blinds down had the concrete splatters on. The slabs which are now laid in the garden is what the owner was laying and if memory serves me well he laid a bed of concrete down first.
But the patio table had all sorts on them.as well and a concrete mixer in garden etc.
Theres several scratches on the glass and you need the right angle to see them or i did when I was there.
But I have no idea how they came about. At the time the chap said maybe i dropped my brush and then carried on cleaning; mistakes happen etc.
Thats when I also said that would make me incompetent at my job. But also as you can see from the picture, slabs are laid. If my brush fell like hes making out it would be hard pressed to find enough grit to get lodged in the bristles to do that damage and why not the last couple of panes as well?
Truth be told if I knew 100% that I did something like that, I would put it right. If it was a long standing customer and we were at stale mate I would suggest halfs. On this I just cant see how I could have done it and to just one pane of glass.
Hang on a minute, this is a wind up. Who in their right mind puts towels out to dry in the rain, surely you put them in the tumble dryer? This just doesn't add up.
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if the insurace will deal with them and you never have to in my opinion that is amazing !
Yes it would be amazing, tip, don't believe everything insurance brokers tell you, they don't need to prove anything
they just need to convince the judge that they're not lying, cases like this can go either way.
This sounds more likely. In civil cases, the burden of proof is lower. It is "on the balance of probabilities" whereas in criminal cases it's "beyond reasonable doubt".
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Smells strongly of 'Oh crap I used a wallpaper scraper to get cement off the window, and now the missus is gonna kill me'
I had someone try this on with me once, I showed him the brush, explained that is was designed to do the job, and that it sprayed a good flow of water, and was regularly cleaned.
A plain English reply is a good one. Polite but firm, in theory lots of things 'could' happen doesn't mean that they are at all likely to.
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Interesting and perhaps significant that the pane without cement is the one with scratches, so 'someone' has had a go at removing them and done the damage
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I would be using a mortar mix, rather than concrete, to lay those slabs.
Just doesn't add up.........
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Nathan, tell them you didn't do it, that you're not sorting it or contacting your insurance and ask would they like you to continue to cleaning their windows.
If not then have no further contact with them.
Hold your nerve and I bet they'll give it up first.
Good luck with it.
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After all that even if they wanted me to continue cleaning their windows I wouldn't.
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I still cant believe that you are bothered by it , send me his number and i will tell him to feck off for you ;D ;D
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I sent Granville's reply several days ago now. Currently not had a response
Certainly im not going back to clean them. Especially because it would be extremely awkward whilst this is on going and then them questioning everything I do or if anymore marks suddenly appear etc. Its just not worth the hassle. If i dump bad payers n time waster then dumping someone because they accuse me of wrong doing aint a problem at all
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Any further comeback, Nathan?
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I sent Granville's reply several days ago now. Currently not had a response
Certainly im not going back to clean them. Especially because it would be extremely awkward whilst this is on going and then them questioning everything I do or if anymore marks suddenly appear etc. Its just not worth the hassle. If i dump bad payers n time waster then dumping someone because they accuse me of wrong doing aint a problem at all
You've done the best thing Nath. Forget and move on now and try not to let it get to you.👍
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Any further comeback, Nathan?
Not as yet,
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Some Windows are scratched when they are put in from day 1 cleaning Windows traditionally will scratch them more,dipping your mop in and out of a bucket of water laced with grit will do more damage. Some people just love getting something for nothing.
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Still no comeback Nathan?
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Still no comeback Nathan?
Not at the moment
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Coming up three weeks?
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Coming up three weeks?
Just looked at date stamp, sent it on the 7th
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Its clearly a try on Nathan and to be fair as wfp users given law of averages its something that may cross all our paths at some stage.
While it is not impossible we could scratch glass its highly improbable and unlikely. As im sure we all can testify to there are scratches on an awful of glass out there.
In my opinion mostly its caused by diy merchants or after over building work where paint, plaster and silicone etc splatter the glass.....
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No news = good news.
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I find the state of some windows unbelievable.
Some look like they have had a fork used on them to remove paint spots etc.
John.
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Just a thought, and I do apologise if someone has already suggested this.
Are the scratches on the glass running vertically? Surely the only time where a wfp could possibly apply enough pressure to trap grit and scratch glass is when the brush is sweeping up and down on the glass.
Just a thought.