Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Tosh on August 07, 2017, 02:57:22 pm

Title: Public liability claim
Post by: Tosh on August 07, 2017, 02:57:22 pm: If the customer is making a claim against your public liability insurance policy who gets the quotes from the various tradesmen that would be required to make good any damage done?
Title: Re: Public liability claim
Post by: johnwillan on August 07, 2017, 03:08:21 pm: In my experience the client dealt direct with the insurance company submitting quotes etc.
Title: Re: Public liability claim
Post by: sunshine windows on August 07, 2017, 06:08:48 pm: Leave it to the insurers, that's what the policy is for. Makes no odds if you find a cheap quote or not, as you're not the one paying the bill. Let them do the donkey work.
Title: Re: Public liability claim
Post by: Tosh on August 07, 2017, 06:30:27 pm: I just have an outstanding insurance claim being made against us that has dragged on for a year. The client is insisting it is our responsibility to sort out trades and quotes.
Title: Re: Public liability claim
Post by: johnwillan on August 07, 2017, 08:07:52 pm: Quote from: Slacky on August 07, 2017, 06:30:27 pm
I just have an outstanding insurance claim being made against us that has dragged on for a year. The client is insisting it is our responsibility to sort out trades and quotes.

I guess if they want it done they'll follow your procedure i.e. deal direct with the insurance company who will no doubt arrange trades etc if required.
Title: Re: Public liability claim
Post by: Tosh on August 07, 2017, 08:25:09 pm: I think the woman has sawdust for brain cells.
Title: Re: Public liability claim
Post by: colin bird on August 07, 2017, 08:45:25 pm: Quote from: Slacky on August 07, 2017, 06:30:27 pm
I just have an outstanding insurance claim being made against us that has dragged on for a year. The client is insisting it is our responsibility to sort out trades and quotes.

Hi mate I think all you posts and replys are always informative,is it not best in this instance to give your customer you r insurance details and leave it there ? Let them do the donkey work,that's what I would do,but maybe I'm wrong
Title: Re: Public liability claim
Post by: Tosh on August 07, 2017, 09:17:24 pm: I have a trail of e-mails dating back from this time last year with her continually implying its my responsibility to source the tradesmen to repair some cosmetic damage to her property.

Today I started the ball rolling with MCOL. She'll fight it I'm sure but we'll see where it goes. When its over I'll post a trail of our email exchanges, the woman is off the wall.