Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Lee Pryor on August 05, 2017, 12:54:08 pm
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Ah I cant resist.
87 new this week, thats on cleaner planner, with about 20 still to reach with call backs. 37 of those were yesterday, which was getting close to our best ever day which was 47 last year.
70 new last week. Hope to have over the magic 100 next week.
Also having a lot of success with cleaning package deals with new customers.As in setting them up something like this, windows every 6 weeks, con roof every second or third clean, gutters and fascias yearly ect. One guy I got yestderday went for the full package. His house is now worth £900 a year to us.
I have to say im really buzzing right now. Watching the numbers roll and the hard work/risk paying off is great.
Come on then everyone............... Hate me for it lol x
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Well done . How did you get customers was it leafleting .?
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Well done . How did you get customers was it leafleting .?
Yes, they still work better for us than anything else. Shame its so expensive.
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Think my head would explode mate.
How long will it take you to get them all first cleaned?
How many people have you got working for you?
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Think my head would explode mate.
How long will it take you to get them all first cleaned?
How many people have you got working for you?
Its easy when you have enough staff and technology to do it all mate. We now have 9 cleaners, 1 in each van and 3 of us in the office. We can easily cope with 100 new customers a week. The biggest pain is inputting the data on the system, it takes hours! Again though its easy when 3 of you are doing it.
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Brilliant. Inspiring stuff.
Hoping to go a similar route.
But my best r.o.i I've found is paying canvassers. Although that is far from cheap also.
How much on average would say 100 customers costs you in leaflets lee?
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Well done Lee!
You must be knocking the door of £1m turn over by now?
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
The Google, yell.com and Thomson Local reviews don't make great reading 😬
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
The Google, yell.com and Thomson Local reviews don't make great reading 😬
Oh I don't know. 10-15 from 4500 customers or 40,000 cleans a year. Not bad.
We retain about 70% of all we get. We probably drop 10-15% of that ourselves due to messers
Yes of course we have controls/processes in place for quality control. I won't be discussing them on here.
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
Question Chris.
Why is sharing the weekly stats which I worked extremely hard for and that I'm proud of blaging?
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Well done Lee!
You must be knocking the door of £1m turn over by now?
I wish!
When our base tops out next year our turnover will be around £800k
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Nice one, I don't know which impresses me more:
1. The amount of new custies you're getting or
2. The systems you have in place to deal with such growth.
Keep up the good work. ;D
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Well done Lee!
You must be knocking the door of £1m turn over by now?
I wish!
When our base tops out next year our turnover will be around £800k
So, you have ten vans out on the round, each pulling in £350 every day, five days a week, 46 weeks a year?
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Thats not what I said now is it.
"When" we are full we will have 11 vans out. Our vans do 6-6.5K a month each. That is also very consistant.
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Just checking my reports stats page on cleaner planner
Average turnover per van. So thats our total monthly turnover didvided by the number of vans out.
May ££6,255.14 per van
June £6,512.14 per van
July £6,001.00 per van
So then we can work out that quarter average which is £6,256.00 from that we can predict that if we had 11 vans doing the same that would be a monthly turnover of £68,816 X12 months gives us an anual turnover of £825,792.00
And there we have it based on real facts and current data. I need 1500 more customers to reach that goal. 500 of which I plan to have by the end of September. The rest by end of June next year.
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Thats not what I said now is it.
Yes it is. Anyway, I was only asking. Not every question is an accusation.
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I think my breakdown of actual figures answers your question more clearly
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Hi lee
I enjoy the updates. It's helps me to be motivated to keep proactive in what I do also gives me idea how to keep a steady flow of customers coming in which I've always been lazy in doing
I'm just not sure yet about going forward over the VAT limit did it once but I was younger less firm with people who worked for me, but I know if I want multiple vans on the road I have to go backwards finacailly to go forward initially and constant advertising costs and you need good organizational skills in the office
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Hi lee
I enjoy the updates. It's helps me to be motivated to keep proactive in what I do also gives me idea how to keep a steady flow of customers coming in which I've always been lazy in doing
I'm just not sure yet about going forward over the VAT limit did it once but I was younger less firm with people who worked for me, but I know if I want multiple vans on the road I have to go backwards finacailly to go forward initially and constant advertising costs and you need good organizational skills in the office
Sadly VAT is part of any business that wants to move forward. I find that with our claim backs we never actually pay 20%. More like 12-13%
If your business model stacks up VAT should not be a problem. Its simply something you are not currently used to paying.
Time to sit down with your spreadsheet and calculator. Tip - build your model around a worst case scenario not best or average.
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
Question Chris.
Why is sharing the weekly stats which I worked extremely hard for and that I'm proud of blaging?
Oh ok so it's not blagging. My mistake.
It's informative information that is of great benefit to all shiners on this forum.
Everyone here is just itching to know how many customers Lee Pryor picked up this week.
I don't want to get into silly arguments with you Lee as I promised I would play nice a while ago. I was just asking a question, which if you had given a straight answer would have been more useful to everyone here then how many customers you picked up.
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
Question Chris.
Why is sharing the weekly stats which I worked extremely hard for and that I'm proud of blaging?
Oh ok so it's not blagging. My mistake.
It's informative information that is of great benefit to all shiners on this forum.
Everyone here is just itching to know how many customers Lee Pryor picked up this week.
I don't want to get into silly arguments with you Lee as I promised I would play nice a while ago. I was just asking a question, which if you had given a straight answer would have been more useful to everyone here then how many customers you picked up.
Its a bit hard to take the high road when you went after him first...
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I think your just one of those people chris who either doesnt like to see people doing well or feels threatend by them/jelous of them. Bitter and generally unkind comments like yours indicate that. You attack what you dont understand. The fact is there are people who want to hear about the progress and get updated. So your sarcasm is just making you look stupid.
Chris im really sorry me building my business the way that I want to and sharing that experience on here offends you.
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I think your just one of those people chris who either doesnt like to see people doing well or feels threatend by them/jelous of them. Bitter and generally unkind comments like yours indicate that. You attack what you dont understand. The fact is there are people who want to hear about the progress and get updated. So your sarcasm is just making you look stupid.
Chris im really sorry me building my business the way that I want to and sharing that experience on here offends you.
Lee i asked you some serious questions, that's all.
You don't offend me, I don't care how big your business is, how many vans you have. I have said it before and I'll say it again, ANYONE can do the same if they really want.
I understand exactly what it takes to build a successful business, what I don't understand is how you maintain standards when it grows to that size.
That is the number 1 reason I have never grown, because I'm too proud and to much of a perfectionist to let others loose on my work.
So tell me Lee, why is it you are happy to share how many customers you pick up but will not share details on quality control??
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
Question Chris.
Why is sharing the weekly stats which I worked extremely hard for and that I'm proud of blaging?
Oh ok so it's not blagging. My mistake.
It's informative information that is of great benefit to all shiners on this forum.
Everyone here is just itching to know how many customers Lee Pryor picked up this week.
I don't want to get into silly arguments with you Lee as I promised I would play nice a while ago. I was just asking a question, which if you had given a straight answer would have been more useful to everyone here then how many customers you picked up.
Its a bit hard to take the high road when you went after him first...
I wasn't going after him, they were genuine questions.
Ok maybe implying that he was bragging would seem that I'm after blood, but common how else can his self righteous posts be perceived?
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
Question Chris.
Why is sharing the weekly stats which I worked extremely hard for and that I'm proud of blaging?
Oh ok so it's not blagging. My mistake.
It's informative information that is of great benefit to all shiners on this forum.
Everyone here is just itching to know how many customers Lee Pryor picked up this week.
I don't want to get into silly arguments with you Lee as I promised I would play nice a while ago. I was just asking a question, which if you had given a straight answer would have been more useful to everyone here then how many customers you picked up.
Its a bit hard to take the high road when you went after him first...
I wasn't going after him, they were genuine questions.
Ok maybe implying that he was bragging would seem that I'm after blood, but common how else can his self righteous posts be perceived?
What, and you're the hero here to help point out the fact that he's a prat are you?
I couldn't care less what the bloke posts if I'm honest, if he needs his balls tickling every so often then that's his insecurities; but you cant have a dig at someone and then say "I was just asking a question..."
The question was just something to back up your point, either have the balls to stick with your convictions or just let it go...its the internet my friend
(Added after - I'll stop on the wind up now, just bored on a Saturday evening!! ;D)
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I am happy for you lee , well done and carry on , there a loc al guy here that's like you , hes got over 22 vans out , would love to watch a day to day op of it all from the office it would be a good learning curve
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Lee what is your customer retention rate?
I know you like to blag everywhere how many customers you pick up, but how many stick with you? Roughly how many customers do you lose a week/month?
Just curious really as these numbers are just as important as how many customers your picking up.
What sort of quality control do you have in place?
Do you regularly go out with your workers to make sure they are maintaining standards?
Question Chris.
Why is sharing the weekly stats which I worked extremely hard for and that I'm proud of blaging?
Oh ok so it's not blagging. My mistake.
It's informative information that is of great benefit to all shiners on this forum.
Everyone here is just itching to know how many customers Lee Pryor picked up this week.
I don't want to get into silly arguments with you Lee as I promised I would play nice a while ago. I was just asking a question, which if you had given a straight answer would have been more useful to everyone here then how many customers you picked up.
Its a bit hard to take the high road when you went after him first...
I wasn't going after him, they were genuine questions.
Ok maybe implying that he was bragging would seem that I'm after blood, but common how else can his self righteous posts be perceived?
What, and you're the hero here to help point out the fact that he's a prat are you?
I couldn't care less what the bloke posts if I'm honest, if he needs his balls tickling every so often then that's his insecurities; but you cant have a dig at someone and then say "I was just asking a question..."
The question was just something to back up your point, either have the balls to stick with your convictions or just let it go...its the internet my friend
(Added after - I'll stop on the wind up now, just bored on a Saturday evening!! ;D)
I'm trying to be as polite as possible to him, it's very difficult though.
Every time I speak to the guy he implies that I'm jealous or offended by him, which offends me that he actually thinks that. It just shows how self righteous he is that he "thinks" most people are jealous of him.
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Quality control is hard in any business, especially when you let go of the reins but to be honest at some point you have to recognise that people will never do it as well as you, but can they do it to an acceptable level over a duration of time,.i believe that they can
we all have bad days We often read on here about bad customers, but if we're truly honest often we can make mistakes, my hands up sometimes I just want to go home or do something else that's on my mind and standards can slip
I would also be interested in how peopke handle quality control
I know you can have pay insetive , no complaints with growth dictates good quality - give bonus
You can track staff movements, build in timeing even pop dash cam rear and forward faceing you can have live feeds even watching how they work
But I too would be interested how some who rum mulitple vans handle this area of a business and would find there comments really healpful in keeping my business moving in the right direction
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Chris I don't discuss the processes that run my business on the forum. Growth and how it's going are one thing but not all the fine points that make my business what it is.
Hey if anyone can do it then it can't be that hard for you to work out.
Another question for you. If anyone can do it then why has know one done it? It's easy isn't it?
I can tell you right now that anyone certainly could not do it. Getting to 2 or 3 vans is fairly easy if you want to and there are lots of those about. I can assure you that beyond that it's a whole different ball game.
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I am happy for you lee , well done and carry on , there a loc al guy here that's like you , hes got over 22 vans out , would love to watch a day to day op of it all from the office it would be a good learning curve
What is the name of that company?
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Chris I don't discuss the processes that run my business on the forum. Growth and how it's going are one thing but not all the fine points that make my business what it is.
Hey if anyone can do it then it can't be that hard for you to work out.
Another question for you. If anyone can do it then why has know one done it? It's easy isn't it?
I can tell you right now that anyone certainly could not do it. Getting to 2 or 3 vans is fairly easy if you want to and there are lots of those about. I can assure you that beyond that it's a whole different ball game.
Quality control is not a process that runs your business, it is a bi product of running such a large business.
So you can't discuss this but you can discuss revenue, customer numbers and show videos of your vans/offices etc.
Smells fishy to me.
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It's up to me as it is anyone to decide what they do or don't want to discuss on here. My choice not yours.
Really doesn't matter what you think it smells like Chris. What does that even mean anyway? Just another ignorant comment isn't it. Does it mean you think I am a liar? Or something like that?
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Ive had numerous different opinions on the attitude of lee and of peoples attitude of lee over a period of time.
Conclusion is varied.
Weve all admitted over time what our end game is; some is to simply provide a giod live with their family. Others to have employees and still others to have a number of vans and lees is to take over the world (lol, harmless banter here)! Regardless of whats involved in achieving their goals if they are achieved than each have comitted and completed 100% to do so!!
It doesnt take anyone special to do one or the other and so yes, anyone can do so but the queation is, does everybody want too?!
It simply striving to achieve their goals.
Why not boast a little at ones achievements as some achievements are harder than others to achieve and professional courtesy in respect of that can be a nice thing.
But the old age principle of "if have nothing worth while to say than say nothing at all" surely applies. If someone wants to sing own praise, why not? But why some feel they need to strip someone of their personal achievement, i dont fully understand. Just simply say nothing (which can be more powerful than saything something)
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I am happy for you lee , well done and carry on , there a loc al guy here that's like you , hes got over 22 vans out , would love to watch a day to day op of it all from the office it would be a good learning curve
What is the name of that company?
Tlc cleaning.
Tim Long. A nice Guy.
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Nice one Lee. How do you sort out vat invoices? We've just started and it's a pain in the arse printing them all off. We're printing duplicates (off aworka), keeping one for ourselves and taking one to each job to deliver to the customer.
What do you do?
Cheers.
Ole
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what i dont get lee is your happy to disclouse what each van hits a months ,but wont say how you deal with quality control issues
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Quality control can be a spanner in the works when you have a schedule to manage which a lot of people are relying on (people who's wages you pay). Sometimes it's easier or more efficient to dispense with the customer and just keep moving forward regardless of the consequences ($hite reviews).
Why lose an hour out of your day sorting out a £25.00 house which was already cleaned three days ago when in the time it takes to travel there and resolve the issue you could've cleaned a £50.00 house and be well into that part of the round you've got designated for that particular day.
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Recommendations are a decent way to pick up more work. If you leaflet enough losses will be covered that way.
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Lee, what's your businesses angle on commercial work. A big swerve or you consider it?
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Nice one Lee. How do you sort out vat invoices? We've just started and it's a pain in the arse printing them all off. We're printing duplicates (off aworka), keeping one for ourselves and taking one to each job to deliver to the customer.
What do you do?
Cheers.
Ole
You don't have to give a VAT invoice for every job. You just need to be able to produce one if requested. I think. :-\
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I don't expect anyone to understand why I would talk about one thing and not another. It's simply my choice. I don't need to justify that.
We don't do commercial work unless it approaches us and accepts our price
Isn't tlc cleaning a commercial business? I view commercial and residential as completely difference kinds of businesses.
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Nice one Lee. How do you sort out vat invoices? We've just started and it's a pain in the arse printing them all off. We're printing duplicates (off aworka), keeping one for ourselves and taking one to each job to deliver to the customer.
What do you do?
Cheers.
Ole
You don't have to give a VAT invoice for every job. You just need to be able to produce one if requested. I think. :-\
I hope so. What about sequential invoice numbers? Lots of our customers are vat registered. Just a few hundred residential wc jobs that aren't.
It seems we're generating a lot of paperwork unnecessarily.
What do you do Lee?
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Well done Lee it's amazing what you have achieved.
Even though you don't want to share certain details with everyone, the info you do share let's ever determined cleaner know it's definitely possible to grow a successful business like your level.
I've never heard of anyone offering cleaning packages before.
My questions are, how do you get the customers to buy into these?
Is the cost of additional services spread over the year instead of in one go?
If so what's to stop the customer getting conny roof cleaned and cancelling 2 month later without paying full cost of conny roof clean?
Also you say you have 1 man to a van? Isn't it more financially viable to have 2men to a van?
What do you look for and expect in an employee?
I find it hard to get people to stay long term. It doesn't seem to matter how much I pay and I consider myself a fair employer, they either don't like the job or start missing windows and skiving etc so I sack them in the end.
I get that they will never care about job quality like we would and most people don't dream of being a window cleaner but you and others manage to find decent people long term clearly. Is there any advice you could give us all here?
Hope you can answer these would be really helpful to me and other aspiring cleaners.
Thanks
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I don't expect anyone to understand why I would talk about one thing and not another. It's simply my choice. I don't need to justify that.
We don't do commercial work unless it approaches us and accepts our price
Isn't tlc cleaning a commercial business? I view commercial and residential as completely difference kinds of businesses.
http://www.tlcwindowcleaning.co.uk
http://www.suffolkwindowcleaners.com/about-us.html
They do domestic mostly. Also I believe they have two bases unless they have moved all operations to Dencora Business Park.
Twice the size of your business but they have been trading for over 20 years.
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I would also hazard a guess uk window clean dwarf your company lee..
I don't know but they seem to cover a huge area and are mostly domestic
Not that it matters but I'll bet there's a few others that go under the radar that will be big operations
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UK Window Clean are franchisors so in my opinion you can't really compare with the likes of TLC or Pryors.
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UK Window Clean are franchisees so in my opinion you can't really compare with the likes of TLC or Pryors.
Really? Are you sure? I swear they have employees, unless the franchisees have employees...
I once had a job interview with them a few years ago! They were defo employers then unless they've changed there model. Either way they are pretty big I would imagine.
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http://www.ukwindowclean.com/window-cleaning-franchise.html
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http://www.ukwindowclean.com/window-cleaning-franchise.html
When did this thread become a size comparison?
Franchises are a completely different business as are commercial companies.
I only compare us to other residential privately owned companies. Also size isn't how many vans you have, I could have 20 vans if they all did half the work. The only measure of size is money
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I did say further up the thread:
"UK Window Clean are franchisors so in my opinion you can't really compare with the likes of TLC or Pryors"
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I did say further up the thread:
"UK Window Clean are franchisors so in my opinion you can't really compare with the likes of TLC or Pryors"
I know
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Many thanks for the confirmation.
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yes but they have employees as well that i know for sure
so will it be the franchisees that employ or can a company employ and franchise?
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I don't expect anyone to understand why I would talk about one thing and not another. It's simply my choice. I don't need to justify that.
We don't do commercial work unless it approaches us and accepts our price
Isn't tlc cleaning a commercial business? I view commercial and residential as completely difference kinds of businesses.
http://www.tlcwindowcleaning.co.uk
http://www.suffolkwindowcleaners.com/about-us.html
They do domestic mostly. Also I believe they have two bases unless they have moved all operations to Dencora Business Park.
Twice the size of your business but they have been trading for over 20 years.
Oh so someone has already done it?
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Strewth. Does it matter?
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No. But to some it would appear so.
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http://www.ukwindowclean.com/window-cleaning-franchise.html
When did this thread become a size comparison?
Franchises are a completely different business as are commercial companies.
I only compare us to other residential privately owned companies. Also size isn't how many vans you have, I could have 20 vans if they all did half the work. The only measure of size is money
;D
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http://www.ukwindowclean.com/window-cleaning-franchise.html
When did this thread become a size comparison?
Franchises are a completely different business as are commercial companies.
I only compare us to other residential privately owned companies. Also size isn't how many vans you have, I could have 20 vans if they all did half the work. The only measure of size is money
because most people on here think if you have more van out everyday you are making more money which isn't true at all , we had just 6 vans working at dhl years ago but we w ere making more then a fellow guy that had 15 out everyday it all about what left in your pocket at the end of the week when every thing is payed for
I myself would like to take a look at the day too day running of it all as having 3 vans out daily is hard work , we seem to build up to getting the 4th one just about there , then boom we bin aload of rubbish off and back to having three vans flat out and always running behind grrrrr
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Strewth. Does it matter?
Nope.
It's just that there's already others doing it so it's not such a big deal.
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http://www.ukwindowclean.com/window-cleaning-franchise.html
When did this thread become a size comparison?
Franchises are a completely different business as are commercial companies.
I only compare us to other residential privately owned companies. Also size isn't how many vans you have, I could have 20 vans if they all did half the work. The only measure of size is money
because most people on here think if you have more van out everyday you are making more money which isn't true at all , we had just 6 vans working at dhl years ago but we w ere making more then a fellow guy that had 15 out everyday it all about what left in your pocket at the end of the week when every thing is payed for
I myself would like to take a look at the day too day running of it all as having 3 vans out daily is hard work , we seem to build up to getting the 4th one just about there , then boom we bin aload of rubbish off and back to having three vans flat out and always running behind grrrrr
well then you need to increase your marketting effort, its not rocket science...you want more work then invest more money into aquiring it.
sorry. 8)
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http://www.ukwindowclean.com/window-cleaning-franchise.html
When did this thread become a size comparison?
Franchises are a completely different business as are commercial companies.
I only compare us to other residential privately owned companies. Also size isn't how many vans you have, I could have 20 vans if they all did half the work. The only measure of size is money
because most people on here think if you have more van out everyday you are making more money which isn't true at all , we had just 6 vans working at dhl years ago but we w ere making more then a fellow guy that had 15 out everyday it all about what left in your pocket at the end of the week when every thing is payed for
I myself would like to take a look at the day too day running of it all as having 3 vans out daily is hard work , we seem to build up to getting the 4th one just about there , then boom we bin aload of rubbish off and back to having three vans flat out and always running behind grrrrr
well then you need to increase your marketting effort, its not rocket science...you want more work then invest more money into aquiring it.
sorry. 8)
You also need to widen your geographical area considerably. But essentially it's obviously not rocket science.
It's more than that though. I've only got two guys and they are both hard working and in almost every way excellent, but most days one or both of them will annoy me slightly. Imagine 12 of 'em. The man management required for 12 people interacting with customers day in day out would require a pretty tough personality and thick skin.
The essentials are pretty basic, but a successful implementation is another thing.
Lee demonstrates on here a personality that it strikes me might be either really good (doesn't seem bothered what people think) but also really bad (lacks communication skills and gets irritated). He'll be turning over such numbers of customers that peeing off a few is neither here nor there, but he needs to make sure he controls it around staff or he'll lose them. Just my thoughts.