Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Flash.. on July 31, 2017, 05:45:07 pm
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I got this message from a regular clean that is a job that I never look forward to as its a hard clean, what would your reply be?
Hi Mark I have another man coming to clean fascias (his quote was cheaper unfortunetly) so please could you not come for the next time as the man will clean the windows after he has done the fascias and gutters? Late September to restart if thats OK with you?
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It depends how much you want the work.
I would suggest you earmark this job for a price rise next time round - to make it more worthwhile.
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I just wouldn't go back. I don't think I'd bother telling them either.
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I got this message from a regular clean that is a job that I never look forward to as its a hard clean, what would your reply be?
Hi Mark I have another man coming to clean fascias (his quote was cheaper unfortunetly) so please could you not come for the next time as the man will clean the windows after he has done the fascias and gutters? Late September to restart if thats OK with you?
are you struggling for more work?
is she a good payer?
is it good money for time taken or a "grudge" clean?
id make my decision on the 3 things above.
you could end up losing the job anyway to the other cleaner(ive lost one or two to cheaper cleaners too from time to time)
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Very similar to daz on this one.
If you need the work then no choice but to suck it up and at least he/she still wants you to clean on a regular basis.
If you dont need it then you could message back thanking him for his custom and how busy you are that you would be happy to leave him under the care of the new cleaner.
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Go out and find 2 more customers and in the mean time just say 'Yes of course no problems'.... once you find the 2 replacements .... decide.
But whatever you do... don't let it play on your mind (easier said that done)...
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I would get rid straight away but im lucky that i dont need the work.
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Don't reply and don't go back
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Have to agree i wouldnt be going back either.
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I would not go back and wouldn't tell them either absolutely no loyalty at all for the sake of a few pounds,I would say it's a polite way of telling you we've found someone else.
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It would be one off the books for me also , i get that its the custies choice to get the cheapest price , i do it when the van needs work that i dont want to or cant do .
Being as you dont enjoy the job get rid because if you get too many of them on the books it will kill your mojo for the job , i have been there and done it !
Im lucky that i can pick and choose what i do these days , i dont need the work , i could always do with more wedge , but i will get that by enjoying what im doing , that is key for me .
Rich
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I wouldn't have any problem with the other guy doing the fascias, but I would be a little miffed if I were to be told that he would be doing the windows in my place, then to be told to start again the following time. I always respect the customers' right to choose, but I want to be either their window cleaner or not their window cleaner.
I wouldn't show my feelings though. If I were to say anything, it would be along the lines that I wouldn't want to take the other guy's work from him, so why not stick with him, all communicated politely and with a cheery smile.
I had one recently. I clean this house occasionally, when it suits her.
She had asked me to call to her the next time I was around. When the time came to call, she told me she had got her brother-in-law to do them. No problem, said I.
I am due in her area now, and if she asks I will use the line I mentioned above.
John
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Well the other cleaner would have to do the windows really as they would be filthy from the fascia clean etc. Also, we don't know the extent to which the customer has saved money.. a few quid or a hundred?
This forum is full of people who spend all night trying to save 2 quid on a bag of resin!!
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Here this will show you how serious i am about enjoying my day to day , these 2 jobs i have gotten rid of in the past 2 years , the first one i gave to S.A.J window cleaning for an Aquadapter :o
The second one i just gave up as timings and payments were not on the ball , now that was a big job !!
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Here this will show you how serious i am about enjoying my day to day , these 2 jobs i have gotten rid of in the past 2 years , the first one i gave to S.A.J window cleaning for an Aquadapter :o
The second one i just gave up as timings and payments were not on the ball , now that was a big job !!
You're a changed man since you had that "funny turn" Rich!! ;D
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Depends
My initial reaction would be to dump and swear etc.
But you have to remember this is business, whether you continue to clean it shouldnt be based on emotions, it should be based on if it makes business sense.
I went to quote a large commercial recently at the request of a new £10 4 weekly customer. Off i went, gave the quote and the cretin never got back to me with a response, even after i had asked he just ignored me. first thoughts were to dump him but..
I still clean his house windows, because its an easy 5 minutes and hes on go cardless, i think he is an ignorant mod note: language! but i never see him and i dont really care, its all about the paper.
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Here this will show you how serious i am about enjoying my day to day , these 2 jobs i have gotten rid of in the past 2 years , the first one i gave to S.A.J window cleaning for an Aquadapter :o
The second one i just gave up as timings and payments were not on the ball , now that was a big job !!
You're a changed man since you had that "funny turn" Rich!! ;D
Yes i know , im just asking myself now if it was for the better ;D ;D ;D
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Depends
My initial reaction would be to dump and swear etc.
But you have to remember this is business, whether you continue to clean it shouldnt be based on emotions, it should be based on if it makes business sense.
I went to quote a large commercial recently at the request of a new £10 4 weekly customer. Off i went, gave the quote and the cretin never got back to me with a response, even after i had asked he just ignored me. first thoughts were to dump him but..
I still clean his house windows, because its an easy 5 minutes and hes on go cardless, i think he is an ignorant [ ] but i never see him and i dont really care, its all about the paper.
Now you see this is the prime example of a guy trying to shave a few quid off , he is ready to drop his workplace window cleaner for you if you were cheaper , this would be alarmbells for me .........you have numbered days my friend , as soon as that flyer falls though his home letterbox with £8 on it your butt is in the bin mate ;D
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I do not need the work so told her it is best to let him carry on with the windows in future.
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And what did she say ?
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I'd egg the fascias before he does them.
And when he's done them, I'd egg the fascias.
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I do not need the work so told her it is best to let him carry on with the windows in future.
With this in mind + you said earlier it was a job you never fancied, I think you have done the right thing,sometimes you give bit for loyal custies and sometimes you gotta do things for yourself.
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I do not need the work so told her it is best to let him carry on with the windows in future.
He very likely underquoted the fascias so he may well underquote the windows and then drop it.
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I just wouldn't go back. I don't think I'd bother telling them either.
+1
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And what did she say ?
Nothing yet
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Depends
My initial reaction would be to dump and swear etc.
But you have to remember this is business, whether you continue to clean it shouldnt be based on emotions, it should be based on if it makes business sense.
I went to quote a large commercial recently at the request of a new £10 4 weekly customer. Off i went, gave the quote and the cretin never got back to me with a response, even after i had asked he just ignored me. first thoughts were to dump him but..
I still clean his house windows, because its an easy 5 minutes and hes on go cardless, i think he is an ignorant mod note: language! but i never see him and i dont really care, its all about the paper.
best response. Thread done.
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And what did she say ?
Nothing yet
Well? (Drumming fingers to a syncopated beat in eager anticipation.)
:)
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syncopated ...... oooooh we are getting all fancy ;D were not brickies you know !
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Depends
My initial reaction would be to dump and swear etc.
But you have to remember this is business, whether you continue to clean it shouldnt be based on emotions, it should be based on if it makes business sense.
I went to quote a large commercial recently at the request of a new £10 4 weekly customer. Off i went, gave the quote and the cretin never got back to me with a response, even after i had asked he just ignored me. first thoughts were to dump him but..
I still clean his house windows, because its an easy 5 minutes and hes on go cardless, i think he is an ignorant mod note: language! but i never see him and i dont really care, its all about the paper.
..... and your reputation. Adam, I think you have said well.
It doesn't take long for a smart remark in response to escalate out of proportion to your reputation's detriment. If the op had clearly set his stall out to begin with when he first quoted the customer then it makes it easier to deal with these problems of customer's moving the goal posts.
"We offer a 4 weekly clean and £x, an 8 weekly clean at £xx and any long interval at £xxx. The first clean is £xxx."
Now if the goal posts are moved then the op already has the answer. The customer was clearly informed at the outset and if you skip a clean then this is the price for the next one.
If they get upset then just politely apologise for loosing them as a customer and thank them for their past business. Then move on.
We've seen it numerous times. A customer starts creating little issues with our work quality (last time you left streaks a couple of the windows, etc) which then generate into the customer terminating our services. The real reason was not us but them.
As someone says; just don't take it personally. Become Teflon coated like the Michelin man where no dirt sticks.
.
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Did a gutter vac job the other day the money was fantastic but I hated every minute doing it,the same goes for facias and soffits. Tbh it was like working all over again lol I'd much rather walk round with a pole for most of the day colouring in glass.
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Did a gutter vac job the other day the money was fantastic but I hated every minute doing it,the same goes for facias and soffits. Tbh it was like working all over again lol I'd much rather walk round with a pole for most of the day colouring in glass.
Im with this , i have not touched my vac or done FSG or conny roofs for 2 years now , strictly colouring in for me these days !
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All this gutter cleaning facias and soffits it holds me up from doing my window work much rather be doing that day to day,when you charge what you should be for doing it the penny soon drops with em what your earning a day. Regardless of what your cleaning you can clean a vast amount in a short time especially with hot water no matter how dirty it is on plastic,I would much rather be in and out and gone not hanging around trying to justify what I want for washing the whole house down.
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For me it was a few things , health issues was the main reason , but i have to say that i used to do them far too cheaply , every man and their dog wanted it , when i upped the prices to where they should have been my area soon turned into the heart attack capital of the uk ;D ;D ;D
I was left quoting and not getting any , needless to say that there are a lot of mucky whites where i am now , tough on them ;)
Rich
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i dont mind the odd add on job whether its f/s/g,conny roofs or solar panels.of course i dont do them cheap so i dont get too many but the ones i do are worth it.i get more job satisfaction too than cleaning regular window cleaning jobs.
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It's time to take out the silicon sealer gun and fill up the keyholes. ;D ;D ;D