Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: jo5hm4n on July 25, 2017, 07:29:56 pm
-
Okay guys, time for you to decide what i should do after just being dumped by a customer.
So this woman comes up to me 2 months ago wanting her windows cleaned. Seemed dead nice, said she wanted 4/8 weekly cleaning service. I said right heres the price. Then she said, do you do one off cleans out of interest? I said no we dont, just 4 or 8 weekly. She said okay thats fine, they will need doing every couple of months anyway. (in B4, should of smelled she was a messer should of told her no or doubled the price, yeah i know i suck)
Right, she seems okay then lets get cracking. Cleaned the windows fine no problem came up sparkling, she was happy and paid cash. Then she said, next time you come here, can you clean my parents round the corner to as they are looking for a window cleaner. So i said sure no probs.
Anyway 4 weeks pass, i text her (shortened version) "hi, coming to clean windows tomorrow", she replies i've decided i want the 8 weekly service can you come next month? So, i said yes fine, i already told her 8 weekly was going to cost more and she was ok with it.
Another 4 weeks pass today, i text her same thing today she replies "Hello. I don't want the windows cleaned thank you. I'd like to leave it for now. Thanks Rhian"
Right, clearly a one off clean brigader, so this is where the game starts.
Whatever is the most popular response from you lot is how i will deal with this.
Do i......
A) Tell her that we agreed on a 4/8 weekly cleaning service, and that i didn't do One Off cleans, and she has clearly done it on purpose, furthermore please dont ask me to ever clean your windows again, as i only deal with customers who stick to their agreements.
B) Tell her shes a stupid messer, sad excuse for a customer low life pathetic wasteman
C) Be professional and just forget and move on
D) Be more professional and thank her for custom that she gave me and i wish her all the best
E) Get your suggestions in lads, whoever has the most likes wins!
-
I'd just leave it mate , life's too short to be stressing over one job. Forget and move on
-
What happened to the parents round the corner? Did they mess too or were they fictitious?
-
What happened to the parents round the corner? Did they mess too or were they fictitious?
Good question ... it has a bearing on how I might respond.
Option F) Flounce.
To flounce or not to flounce ... that is the question.
-
Be professional and thank her for her service and when she is ready to have a regular service please feel free to contact me again.
Then mark her in back of your book so you can deal with it more appropriately next time, which will be never.
BUT start learning from this and charge more for a first clean!!
-
I would send a bill for the rest of the money she owes for the one off clean she had.
-
She doesn't deserve thanking for her custom, just reply No problem removed from round, at the end of the day you still have
money in your pocket.
These types are few and far between so don't give it a second thought.
-
always charge more for a first clean then if you get this just forget about her( but dont forget that she just wanted a one off for next time she asks)then if she wants you to clean hers again in a years time charge her at least double your normal clean price if you ve got time that day.
-
Ignore, move on and forget about her. The next job awaits!
-
I'm with Dry Clean this sort of thing doesn't even get to me, its a rare occurrence anyway, there are plenty of pros to this game to worry about the odd negative thing that happens. Cross it off and move on, i personally wouldn't even reply to the text, never mind writing and a4 paged post about it ;D
-
Kick yourself up the backside for allowing you to be taken for a ride ;D
Anyone mentioning one off cleaning will probably never go regular, hence the need to charge for a first clean, if your happy not to charge the extra then its forget and move on, anything else is unnessasary stress and confronting her serves no purpose - what comes around goes around
Darran
-
I would send a bill for the rest of the money she owes for the one off clean she had.
Good luck enforcing that.
-
It happens occasionally. Just drop the job and don't work for her again.
-
I would send a bill for the rest of the money she owes for the one off clean she had.
Good luck enforcing that.
Wouldnt be looking to enforce it, just push the point that she has ripped someone off.
Then leave it at that, you never know she may even cough up.
-
hire a warthog and let the game commence https://www.youtube.com/watch?v=NvIJvPj_pjE a sound of the gods... ps.....Play it loud, louder, louder still !