Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: nathankaye on June 26, 2017, 10:59:31 am
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A referal from a regular customer to their friend for a conservatory roof clean. (More like a medium porch than a conservatory, as in size)
(http://www.cleanitup.co.uk/smf/1498471126_Screenshot_2017-06-26-10-55-07.png)
(http://www.cleanitup.co.uk/smf/1498471141_Screenshot_2017-06-26-10-55-36.png)
I think my response was fair and not confrontational
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(http://www.cleanitup.co.uk/smf/1498471350_Screenshot_2017-06-26-11-02-13.png)
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Not with £60 mate to be fair , you must love a knockback , lots dont charge that for a normal size !
You should start wearing one of them eye masks Nath ;D
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Brown ones are a doddle. £45. 30 minutes work p[perhaps?
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Curious to know what others charge for a conny roof clean and your location.
A normal/ average size conny roof i charge between £70 - £90. Im in south yorkshire, sunny doncaster areas. I might get about 70% of the ones i quote for. Which im happy with as my bread n butter is my regular glass work. Conny roofs just breaks up the routine n something different to do
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Bloody he'll Nathan though you was in Yorkshire no London ???
That's 30 mins work, I would have quoted £30 if it's was in my local area, if it was a current custy probably done it for 20 if doing windows at same time.
Brown poly ones are easy peasy, I've done similar on 15-20 mins
As for pricing conny roofs an average 3x3m upvc polycarb one would be about £30-40 for a regular customer more if out of the way.
I tend to base my prices on £40 per hour for all add on work like roofs and fsg
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Wow im legit suprised by how cheap people work for. I was thinking my prices are just about average.
So if your charging that low (only in my opinion) for improving someones conservatory which is perhaps a yearly or 2yearly clean. How little do you charge for cleaning peoples gutters, fascias and soffits. Which how I take it, adds to the look of the property and helps look after a property (as in damp issues).
I dont charhe on what i think I should earn in an hour, but if your self employed even in yorkshire I would have thought most would aim higher than £40 per hour
Or is this the difference of someone with a compact round compared to not??? In which case i consider myself very fortunate as 95% of my work is very compact.
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I price pretty much the same as Adam , but i dont do add ons anymore as i cant be arsed , one of the reasons being that nobody wanted to pay the price , very few anyway !
Plus they always waited until light actually stopped getting through the roof before they called you , i have put it down to the fact that they all have these nice houses and motors , but in reality they are stretched to pay the bills that come with keeping up with appearances , a sad way to be but thats how it is round my way !
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Can't see anymore than £40.
Was is it 5 panels?
Hour tops probably 40 minutes, their anyway for windows.
If that was a regular monthly customer I would probably charge £35.
What's windows house and conservatory £15 or £20?
Lee
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Understand what you are saying Nath.
But regular customers get charged fair rate.
I would probably tell regular customer that I would charge £50-£60 and get it.
But as your a regular monthly customer then £35-£40.
That way they feel their getting a deal won't resent me and also hopefully realise I'm not desperate :D
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A good price for quality work doesnt equal being desperate for money?
This isnt a regular customer, nor in my usual areas. Its a friend of a regular customer, who pays £14 for a bungalow window cleaning.
So i feel a good fee of £60 for a job thatvis out of my way and will come up lovely for the owner is more than a fair price. Esp considering my min charge is usually £70 for doing conny roofs.
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40 tops for that roof
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She probably thought you weren't that professional due to the fact you were late because you slept in - why say that to the customer? Not a good start.
Price for that £45 - easy job.
But to be fair you have your minimum price and you stuck to it, well done.
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Wow im legit suprised by how cheap people work for. I was thinking my prices are just about average.
So if your charging that low (only in my opinion) for improving someones conservatory which is perhaps a yearly or 2yearly clean. How little do you charge for cleaning peoples gutters, fascias and soffits. Which how I take it, adds to the look of the property and helps look after a property (as in damp issues).
I dont charhe on what i think I should earn in an hour, but if your self employed even in yorkshire I would have thought most would aim higher than £40 per hour
Or is this the difference of someone with a compact round compared to not??? In which case i consider myself very fortunate as 95% of my work is very compact.
I think you will find earnings are very area dependant. I personally find I only get around 50% of quotes for all services windows fsg etc. Maybe not even 50 percent.
I tend to base windows on 30 an hour and extras on 40 an hour, I have found that to be about the limit of what people will pay near me.
There's lots of guys working for less, but not many working for more. My prices are considered expensive, at least that's the feedback I get everyday.
I just did an fsg job this morning. I charged £60. It took me 1 hr 30 mins. I think that's a great wage personally for scrubbing some plastics.
Of course we are all in different areas so what one charges is not relevant to another. I think as long as you are aiming to be in the top percent of prices in your area and you are getting 50 percent plus of quotes you are doing on.
At the end of the day if you are only getting 10 percent of quotes accepted then you are too expensive. I would love to charge London prices but let's me realistic, you can buy a 2 bed terraced round here for 80 grand. In London it could be 4 times that.
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£40
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£9.50.
You're a cowboy, you should be ashamed of yourself, ripping off custards like that.
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She probably thought you weren't that professional due to the fact you were late because you slept in - why say that to the customer? Not a good start.
Price for that £45 - easy job.
But to be fair you have your minimum price and you stuck to it, well done.
I wouldn't of said anything about sleeping in either!
Totally unprofessional.
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He didnt get it cos he turned up with Ready Brek on his breath ;D
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She probably thought you weren't that professional due to the fact you were late because you slept in - why say that to the customer? Not a good start.
Price for that £45 - easy job.
But to be fair you have your minimum price and you stuck to it, well done.
I wouldn't of said anything about sleeping in either!
Totally unprofessional.
Yep, in hindsight that was a school boy error to put.
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I know prices are dependant upon localities etc, but surely not everyone charges these low prices which people are suggesting do they??
In 15 years of doing this work, ive never charged those low prices. I think throughout the 15yrs of doing roof cleans as an add on I started at £50 min charge. I still got most of the work i quoted, some for existing customers and some one offs as well. So I cant be the only one
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Like you say though , it's more like a porch!
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strange replies - £70 minimum charge is not unrealistic and he even dropped it to £60 - all said and done that would be our charge to - this is not a regular service its a 1 off clean you may pick up every other year
i do have issues with the text like "i slept in" - sorry i wouldn't give you the job on that alone
and for me too much justification - its easily done but if the custard thinks they can get some mug to do it for £10 let them i say no problem - heres the quote - ring me if you can't find anyone else - about 30% do and have the work done - nearly all the rest still have dirty connies or fascias
as the joker stated - if your good a something - never do it for free!
Drran
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I know prices are dependant upon localities etc, but surely not everyone charges these low prices which people are suggesting do they??
In 15 years of doing this work, ive never charged those low prices. I think throughout the 15yrs of doing roof cleans as an add on I started at £50 min charge. I still got most of the work i quoted, some for existing customers and some one offs as well. So I cant be the only one
the rule of thumb i was told you should be getting between 45 to 60% of your quotes - under this and you need to review your approach and pricing - if you get everything certainly over 75% - you are likely to be far too cheap
Darran
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I know prices are dependant upon localities etc, but surely not everyone charges these low prices which people are suggesting do they??
In 15 years of doing this work, ive never charged those low prices. I think throughout the 15yrs of doing roof cleans as an add on I started at £50 min charge. I still got most of the work i quoted, some for existing customers and some one offs as well. So I cant be the only one
Yes. But it's all about mindset and the local area conditions the mind to prices.
You saying 30-40 pound an hour is a low price is coming from the mindset of earning a lot more. Just like some guys who laugh at others who do 150 a day. Well those guys are used to doing 300 a day witb ease in some areas so of course 150 a day is peanuts. But to someone else that's 750 a week, it's a fortune if you are coming from a dead end factory job in an area where you can rent a house for 400 a month.
I'm sure we all have different ideas on what's a low price, I think a fiver a semi is a low price I'm about 10-12 for a semi. No doubt to you that's low.
If you are charging what you are charging and getting them that's great for you, you are doing something right. If I'm charging half what you do and still struggling then I will have to go lower.
You can only get away with so much in relation to the local competition. If most people are charging 30 for a roof in your area and you are going in at 50 you are going to get less work,that's just how it works. All we can do is try to find the sweet spot in our area of what we can get away with and charge that amount.
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I'm sure we all have different ideas on what's a low price, I think a fiver a semi is a low price I'm about 10-12 for a semi. No doubt to you that's low.
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no i don't think 10- 12 quid is low for a semi - that is reasonable - i have many that are 7.50 to 9.50 but whats important here on regular work is how many you can do - its no good charging 12 quid and taking 45 to 50 minutes on it
an average £12 semi is around 10 to 12 mins - so minimum of 4 per hr even with moves - so if your doing that on regular window cleaning then there must be a premium for stopping going out your way to do a 1 off conny clean
Darran
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anywhoo
the title is what would your response be, not Oh your robbing that person blind for 30 minutes work....
Darran
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Im glad someone else is speaking sense on here (darren) as these types of jobs are one offs and if we all did a low price due to competition or other factors then they are not helping themselves or the industry in their area.
On most peoples concept of time to do a job, how long does it take to do a semi as someone mentioned in a post. Why dont we all charge a fiver cause were only there for minutes arent we. Yet we all seem to charge more, why is that?? Isnt it relative to the job we are doing, the catchment where the house is and also the running cost of the business etc etc and not time specific.
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Curious to know what others charge for a conny roof clean and your location.
A normal/ average size conny roof i charge between £70 - £90. Im in south yorkshire, sunny doncaster areas. I might get about 70% of the ones i quote for. Which im happy with as my bread n butter is my regular glass work. Conny roofs just breaks up the routine n something different to do
I should say £45 for a customer. Probably wouldn't bother as a one off.
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(http://www.cleanitup.co.uk/smf/1498471350_Screenshot_2017-06-26-11-02-13.png)
Would have a hard time cleaning that for £60 , one eye to do the job the other watching out for the law. Its tiny and not even that dirty.
That quote will get you reckognised for being way overpriced.
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This is a reason why i dont do these jobs anymore. Its ok for your regular customer as you're already there.
But you have had to drive out your area to quote a one off job and have ended up wasting your time texting, looking etc you would then had to drive back to your area to start normal window cleaning, in that time you could have been cleaning your regular windows for not much less than what you would have earned cleaning that roof, without all the fuss of spraying whatever on it etc. Even if she had accepted your quote if she hadn't replied quickly to your text you would have had to make another trip there and back to clean it.
As for your price i think it's fair. Its a one off job and not a regular customer and you may never do it again or maybe in a couple of years, i wouldn't have personally quoted it if i had to drive out the way for it . if it was a regular customer then i would have charged £40-£45.
Keep it simple is the way i go anymore.
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You've lost Nath, move on buddy. You've lost money (time) going to quote it in the first place then lost the job anyway. Lose / lose.
Ask how many panels and tell them your minimum price "before" you even contemplate going to quote it. Your price was good if you got it, but you didn't- so it wasn't!
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I take it you had a text before the one that you shared with us asking you to give her a quote for cleaning the roof? I take it you then said you would go around and quote at a certain time and without making any reference to your prices on your website? Only when she turned you down did you mention that the prices were available to see on your website.
You gave her a quote, she thought you were too expensive ( I agree with her ) move on
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Feck all to clean on that roof. £30
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Im glad someone else is speaking sense on here (darren) as these types of jobs are one offs and if we all did a low price due to competition or other factors then they are not helping themselves or the industry in their area.
On most peoples concept of time to do a job, how long does it take to do a semi as someone mentioned in a post. Why dont we all charge a fiver cause were only there for minutes arent we. Yet we all seem to charge more, why is that?? Isnt it relative to the job we are doing, the catchment where the house is and also the running cost of the business etc etc and not time specific.
I do about 3 an hour, £30 an hour on average. I aim for at least the same if not a bit more on add on work, but i dont have a full round so have the time free to do other stuff, sure i could double my prices and get to nothing or i could do it at a lower rate and earn a bit of extra money for the week, as my round grows, my prices will grow, so no big deal.
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If it was out of my area, I wouldn't touch it; my focus is building a compact round.
If it was in my area and I thought I could also get the windows £40.
Oh and my response would be (if i didn't get the £40):
'I do charge a bit of a premium for my services, but that is reflected in the high quality of my work. Sorry I couldn't help this time. Kind regards'.
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This is why some stuff I do I will clean those few panels for free it's a bit like I'm doing them something for nothing I would be losing money having to hang around long enough to justify 70 notes,to clean that off to a satisfactory standard but not perfect would take 10-15 minutes with the right chemicals. I would much rather get a higher price for the Windows only and do a few panels like that for a coffee,it keeps them sweet they think there getting a freebie and there more likely to keep paying above the average for a quick window clean. I charge premium prices but I wouldn't be able to justify £70 for that.
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She probably thought you weren't that professional due to the fact you were late because you slept in - why say that to the customer? Not a good start.
Price for that £45 - easy job.
But to be fair you have your minimum price and you stuck to it, well done.
Also... Asking her that if she used PayPal to use friends and family so that you don't get charged a fee?
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If ones pay via paypal and i use the correct method, i would have to out my prices up by 2% and im guessing you lot would think im robbing them blind then!! 😂😂
I received a phone call enquirey from her and yes I mentioned i had a minimum fee and she could find details on my web page because I was driving up to the lakes when I received her call and yes it was hands free!! I did mention I would be there for 9am. Yes I agree I could have worded the text more professionally etc and will do if the reason arises in the future.
Yes she replied promptly which helped, so i could get back to my usual work, but I have an easy week this week and so I didnt loose out, if I got the job then win win. If not, so be it.
But im still suprised with what you lot would charge. Depending if this was a regular customer of mine and what type of customer she was would effect the price that I would have charged her. But she isnt and that doesnt apply in this scenario.
I also dont require to do these additional add on jobs for joe blogs but she was a friend of a regular customer and so I went to quote and even reduced the price. Which I think is fair.
But alot on here seem to be ok with doing one off jobs and driving between these one off jobs for as little as £40.
Im not sure of that many other jobs out there that do so. Ie cleaners charge in my area between 20 n 30 per hour and you book per hour. So regardless of the work or time involved per job, the client will pay 20-30 regardless. Yet im taking it that ones here wouldnt do so,,, nah it only took me 40mins just pay me a tenner instead love 😂😂
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we all charge what we like.you win some,lose some.
personally if it was out of my way and not a regular customer i wouldnt of took the job on for such a little conny/porch.
unless it is a full F/S/G clean,windows,conny roof etc i dont bother if its out of my way.(my price is £50-£60 an hour for add ons)
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Slept in and then turned up covered in muffin crumbs and stinking of drink, I would say that more to do with it than the price. lol.
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Nathan too be fair i think you quoted this bang on. If this was a regular customer of mine, probably would say £40, wouldn't do a conny roof for less, not worth the faffing about for time it takes. If it's not even a regular customer or it's out the way, i would usually charge £50 minimum but too be fair i'm leaning more towards £60 min these days.
Sometimes you price up a job for £60 and it takes LONGER than you expected. So when you price up a job thats smaller but get for same price and do it quicker, this just makes up for the jobs you do which take longer than expected. I'd say your pricing is fair too be honest. Anything between £40-£60 for something this size is about right.
"the Slept in" text though got to say is really unprofessional, wouldn't even say that to regular customers who i am very friendly with. ;D ;D ;D ;D
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Slept in and then turned up covered in muffin crumbs and stinking of drink, I would say that more to do with it than the price. lol.
;D ;D
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Slept in and then turned up covered in muffin crumbs and stinking of drink, I would say that more to do with it than the price. lol.
;D ;D
nearly wet myself....... and you do it all to yourself nathan.
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Nath, I didn't read your post properly I thought it was an existing customer.
I agree with P1W1 can't be bothered doing conny roofs for non customers.
Understand why you went to look, I was put in this situation.
A customer of mine promised my services to her friend.
When I went the conny roof was the most awkward shape and parts were impossible to reach.
Potential new customer also run a clinic therapy business in conservatory and wanted me to make appointments for when I would be cleaning
Her windows monthly.
I can see why she wanted that.
But it wasn't for me, I find less interaction with customers works best for me
Got home an hour and 20 mins later than if I hadn't of bothered!
;D customers friends and relatives ah! ;D
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mind you they might have had a quote off Sandersons .
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All been said really, but I think you handled it pretty well after painting yourself to be a lazy scrote with the first message 😜.
Minimum of £75 for existing customer roofs and £150 for non customers. As you inevitably have to clean the rest of the conservatory when doing a one off roof job, which takes more time. Some are a pig, some are a doddle. Depends on the finials.
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I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.
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I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.
Your right.
"Sorry you cant afford my services. Thank you for the enquiry"
Simple and friendly to the point
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I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.
Your right.
"Sorry you cant afford my services. Thank you for the enquiry"
Simple and friendly to the point
No, not even that. Its not about affording. You're implying something by saying that which doesn't actually exist.
Its about them as the client being able to choose. They might choose not to have it done or they might choose to use the other guy who quoted for it.
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I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.
Your right.
"Sorry you cant afford my services. Thank you for the enquiry"
Simple and friendly to the point
defo dont put that!id of texted "OK NO PROBS BEST WISHES DARREN" .thats it and move onto my next job.simple.
you over elaborate all the time nathan!its like the cards you made up when you were putting your prices up.so much unnecessary waffle.keep it simple!(its even worse if your crap at spelling/wording!) ;D
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I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.
Your right.
"Sorry you cant afford my services. Thank you for the enquiry"
Simple and friendly to the point
Sorry I should have put laughing face emoji for people to know im joking 😂😂😂😂😂
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I'd have left it at the 'no thanks' of her first reply.
And stop waffling, Nathan.
'Slept in'........'cleaning agents'......'delicate finials'.
Keep it simple and keep your sales talk out of it.
Your right.
"Sorry you cant afford my services. Thank you for the enquiry"
Simple and friendly to the point
defo dont put that!id of texted "OK NO PROBS BEST WISHES DARREN" .thats it and move onto my next job.simple.
you over elaborate all the time nathan!its like the cards you made up when you were putting your prices up.so much unnecessary waffle.keep it simple!(its even worse if your crap at spelling/wording!) ;D
;D ;D
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Matt and Daz are right.
Most people don't need to be 'sold' a window cleaning service; it's not that important. It usually comes down to price, the person doing it and nothing having to think too much about it, in my experience.
And don't take a knock back too personally. You don't need to change peoples' perception of your price. If they ask, then you can use your spiel.
They'll definitely knock you back, then, haha!
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Matt and Daz are right.
Most people don't need to be 'sold' a window cleaning service; it's not that important. It usually comes down to price, the person doing it and nothing having to think too much about it, in my experience.
And don't take a knock back too personally. You don't need to change peoples' perception of your price. If they ask, then you can use your spiel.
They'll definitely knock you back, then, haha!
In life it really annoys me the people who tell you only a little information making you ask for more. I'ld sooner do most info in one go, because you get the ones who want to know and the ones who dont like to ask but wish they did and then theres people like you guys who dont care. Well thats easy, who cares. You either read it or you dont.....thats easy!!
Others talk to themselves .......hes put the price up,,,,,,why hes only here 5 mins etc etc. Well my cards answered their questions and the ones who dont care, well its win win. There paying the increase so what does it matter!!
What makes me stand out from the other shiners in the area...... (apary from quality of clean n reliability n regularity) according to my customers.....these little things like a good business card compared to a scrap piece of paper saying windows cleaned. Receiving a courtesy text and being informed about things.
Thats my experience and certainly works for me the huge majority of times.
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Hence why some comments on here are pointless because ones havent read the first post properly.
Then theres others who repeat themselves for the point of doing so ???
Or we have threads on here.....my RO doesnt work please help........"hello more info is needed and hence a pointless convo begins just inorder to get more info.....to me thats pointless
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Oh dear!
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A lot of it isn't information though, Nathan.
You slept in. "Hi, how are you doing, hope you're ok..." etc. isn't needed. I realise some customers are sometimes vague but it's about information not words.
I know you like to be professional but actions speak louder than words and I'm sure your actions are enough.
And try to be more professional about knock backs. You seem to be insecure when it happens.
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the only thing we do different is charge a min of £90 for conny roofs, but we quote them over the phone or by email, and people need to pay upfront to book the job in.
it saves us wasting our time.
we ask them to send in 3 photos of 3 sides of their conny
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Oops too late ::)roll
I was just gonna delete my last 2 posts, as its just a ickle rant. But I guess im too late
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just spoke to my father in law. he has got a quote off a new window cleaner.
lives in a 3 bed detached with conny in gravesend. easy to clean and easy parking and access.
£25 8 weekly plus £250 for the conny roof to be cleaned once or twice a year!!
£250 sounds a it blimin pricey i said!!!
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We did a domestic connie last Friday, £320.00 outsides. It was the same one we did 2 years ago that got NWH got all hot under the collar when we did it for £300.00 and he does them for nothing.
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We did a domestic connie last Friday, £320.00 outsides. It was the same one we did 2 years ago that got NWH got all hot under the collar when we did it for £300.00 and he does them for nothing.
well done on getting that price! :)
how big was it?! and how long did it take to clean?
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In the time its taken me to read this thread I could have cleaned that small roof and been £30 better off.
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In the time its taken me to read this thread I could have cleaned that small roof and been £30 better off.
Is £30 what you would have charged?
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In the time its taken me to read this thread I could have cleaned that small roof and been £30 better off.
Is £30 what you would have charged?
Most probably from what I can see in the pic, but I wasn't there, doubtful though that it would take much longer than 20 mins. If it was out of Nathans area ( subjective - what are we talking 10 mins in the wrong direction or further ?) and considering it a one off and not a regular customer he may have been better quoting a minimum call out price ?
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We did a domestic connie last Friday, £320.00 outsides. It was the same one we did 2 years ago that got NWH got all hot under the collar when we did it for £300.00 and he does them for nothing.
well done on getting that price! :)
how big was it?! and how long did it take to clean?
Its this one. Took us three hours. A nice steady jaunt. No rush, no panic, just a few hours work then home.
(http://www.oakleywindowcleaning.co.uk/wp-content/uploads/2016/02/Screenshot_2017-01-14-00.12.14_f3coD2.png)
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We did a domestic connie last Friday, £320.00 outsides. It was the same one we did 2 years ago that got NWH got all hot under the collar when we did it for £300.00 and he does them for nothing.
well done on getting that price! :)
how big was it?! and how long did it take to clean?
Its this one. Took us three hours. A nice steady jaunt. No rush, no panic, just a few hours work then home.
(http://www.oakleywindowcleaning.co.uk/wp-content/uploads/2016/02/Screenshot_2017-01-14-00.12.14_f3coD2.png)
Did you take any after pictures? For comparison.
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Must be stretching the job out. Conservatory roof three times that (1st pic of thread).....15 minutes, no nonsense, cleaned thoroughly
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We did a domestic connie last Friday, £320.00 outsides. It was the same one we did 2 years ago that got NWH got all hot under the collar when we did it for £300.00 and he does them for nothing.
well done on getting that price! :)
£320 for that is probably a fair enough price.
my inlaws quoted at £250 is a standard small conny
how big was it?! and how long did it take to clean?
Its this one. Took us three hours. A nice steady jaunt. No rush, no panic, just a few hours work then home.
(http://www.oakleywindowcleaning.co.uk/wp-content/uploads/2016/02/Screenshot_2017-01-14-00.12.14_f3coD2.png)
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At the end of the day we are all in 'Business' to provide for our loved ones.... Now I am not saying we all have to rip off customers but when you look around... most of the pricing we see for goods and services we purchase is more about what the market will bear rather than what something is really worth.... If someone states a price and the customer buys it then its worth it to both parties.
My old man used to come out with this gem from time to time.... 'It's only worth it if you're willing to pay it'.
We as windows cleaners sometimes get all caught up in the friendly cheeky chappie window cleaner thing.... but the truth of it is most of us treat our herds like cattle ..... investing our resources in being able to milk the beast regularly and for a good profit and when its no longer profitable.... cull/thin the herd and bring in fresh meat.
Nothing wrong with being friendly but lets not get holier than the pope..... We are businessmen in this to make money just like anyone else. I do not mean to offend but lets be real.
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^^^ Good point , as i have said before , my custies purely dont want to pay what i want for doing them , i found it was a huge waste of time even quoting them as i know the outcome , besides that , i hate doing them anyway , so at the price the custie would expect to pay , i am far better off just doing windows .
Its taken me 12 years of jumping through hoops and bending over backwards for no beneficial return , i have at last taken on board the attitude that , i will do only what i want when i want , if they dont like it then they are welcome to find another cleaner .
I still treat them with respect and do a good job without killing myself into the bargain .