Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: brynley on May 30, 2017, 04:33:28 pm

Title: sorry i'm late with payment i'm on holiday
Post by: brynley on May 30, 2017, 04:33:28 pm
does my head in when they were not on holiday when I cleaned them, but go on holiday knowing I haven't been paid and I have to wait, does this happen to others
Title: Re: sorry i'm late with payment i'm on holiday
Post by: Lee Pryor on May 30, 2017, 04:41:59 pm
Go Cardless.

Problem solved
Title: Re: sorry i'm late with payment i'm on holiday
Post by: M & C Window Cleaning on May 30, 2017, 05:29:22 pm
I've always got others paying for two cleans who have come back off holiday so it sort of balances it out.  But as you say it is a bit frustrating
Title: Re: sorry i'm late with payment i'm on holiday
Post by: nathankaye on May 30, 2017, 09:02:21 pm
It can be a bit frustrating, but if they pay when they come back or double on next clean it shouldnt be a major hassle. If they are repeat offenders at delaying payment quickly replace the work as soon as able.
Title: Re: sorry i'm late with payment i'm on holiday
Post by: Stoots on May 30, 2017, 09:05:51 pm
I really dont mind if the odd customer is late paying, as long as they pay in the end its not really a problem. If they all did it ii might struggle, but no big deal if a custy takes a week or two or three to pay, as long a s theyve paid by the time im next due im not really bothered when they pay.
Title: Re: sorry i'm late with payment i'm on holiday
Post by: SB Cleaning on May 30, 2017, 09:50:55 pm
I really dont mind if the odd customer is late paying, as long as they pay in the end its not really a problem. If they all did it ii might struggle, but no big deal if a custy takes a week or two or three to pay, as long a s theyve paid by the time im next due im not really bothered when they pay.
I see it like this too.

Title: Re: sorry i'm late with payment i'm on holiday
Post by: Johnny B on June 03, 2017, 07:53:26 am
I have no problem with customers paying after they have returned from holidays.

Seems better than being asked not to clean them while they are away isn't it?

John
Title: Re: sorry i'm late with payment i'm on holiday
Post by: Dave Willis on June 03, 2017, 08:49:43 am
Better than this one I texted yesterday.

Hi, Lisa, your windows are due again today only I can't pick up the last three payments on my bank statements, if you have paid then that's fine but could you give me the dates you paid and I can tick you off.

"hi Dave, we haven't lived there since the beginning of February, sorry forgot to tell you"
Title: Re: sorry i'm late with payment i'm on holiday
Post by: Dry Clean on June 03, 2017, 09:23:51 am
I have no problem with customers paying after they have returned from holidays.

Seems better than being asked not to clean them while they are away isn't it?

John

Agreed, I have a customer that goes away for 4 months over the summer but still wants the windows cleaned even
though she's not there, she settles up when she returns.
That said if I wasn't such a mug I would leave them until she returns and charge her for the  4 cleans. lol.