Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: rosskesava on April 25, 2017, 03:38:36 pm
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I've never had a real problem with George untill today.
I use George on an old laptop with windows 7 on it and hadn't updated the version of George for yonks. This morning I'd thought I'd download the latest version.
Now when I open up George I get two error messages:
Error: Destination file CLFIN2 not empty
Error: Destination file CLFROUND3 not empty
I eventually found some help group and Paul (who wrote the George program) recommended changing a file name and then deleting some files all of which I've done. I've still the same problem.
I've emailed Paul but that was a short while ago and I assume he will reply but my problem is now.
I've taken today off work just to sort out and send off invoices, most of which are done, but there one in particular that needs to go off today and it for a lot of work covering 3 months for one company. Now I find that on George all the history of each job has gone.
Any one on here had this problem and solved it or had it solved by Paul?
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I would just completely uninstall George and remove the entire George directly. Just make sure you have the back up files stored outside this folder.
Then download and install again. Then install the latest backup file you had before the problems started.
If that don't work then there maybe a conflict on your device.
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I've done that several times and still have the same problem.
I've also installed it on a Linux OS using Wine Tricks with the same problem and also on an iMac using Dos Box.
Thanks for the idea though.
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Did the problem happen before you did a data restore when just running the trial program?
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I would just completely uninstall George and remove the entire George directly.
And start again with better system all together.
I never really thought George was that great. I use Sage ACT which is a proper crm system. Been using it for years.
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Did the problem happen before you did a data restore when just running the trial program?
The problem started as soon as I installed the latest version of George.
I think it's a conflict between new and old data.
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That's what I thought and why I suggested just removing your George folder (or rename George folder to Georgeold) to rid and old files and start clean.
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What version was the last update you tried. Mines on 3.71A7 release 2.
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Mines the same but Release 5.
I think the conflict of old and new data is within the George program which isn't something I can do anything about.
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Interesting. I wonder if release 5 is bugged ?
Keep us informed chap.
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What is new in release 5
I have release 2 For now I think I will stick with it :)
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Time to move into the 21st century?
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Time to move into the 21st century?
You're at it again. Baiting.
So what isn't so 21st century about a program that used to do all I wanted and needed it to?
What program are you on about Soupy?
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Time to move into the 21st century?
You're at it again. Baiting.
So what isn't so 21st century about a program that used to do all I wanted and needed it to?
What program are you on about Soupy?
Soupy is on Aworka I think lol
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Time to move into the 21st century?
You're at it again. Baiting.
So what isn't so 21st century about a program that used to do all I wanted and needed it to?
What program are you on about Soupy?
Excel or paper book from WHSmith.
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I've just gone for a months free trial with Clear Planner simply because data from George can be exported to it which I don't think can be done with Aworker.
I also look at what was mentioned above (Sage ACT) which I couldn't make head nor tail of.
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Excel or paper book from WHSmith.
I can see you spare no expense to keep your 9 customers happy.
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Excel or paper book from WHSmith.
I can see you spare no expense to keep your 9 customers happy.
Dedicated to all 9.
Going on a marketing campaign this year, going for the even dozen. Might need to employ.
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I've just gone for a months free trial with Clear Planner simply because data from George can be exported to it which I don't think can be done with Aworker.
I also look at what was mentioned above (Sage ACT) which I couldn't make head nor tail of.
Hope you get it sorted. Chris at Aworka will happily import your data.
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Hope you get it sorted. Chris at Aworka will happily import your data.
I might give Aworker a go as well.
I emailed off the recent back up file from George to Clearer Planner and they loaded it on to my free trial thing which TBH looks pretty good.
The only problem is the data from the George back up file only seems to go up to 2011. I'm hoping and preying that I havn't lost all my work history for the last 6 years.
I'm spitting nails. This is going to be another day off work tomorrow.
Anyone know how to or where to get any older version of George?
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Post up on here for help. https://groups.yahoo.com/neo/groups/GeorgeSupport/info
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You'll enjoy cleaning planner there service is excellent , they exported data and set it up same evening
I've two companies which I run using cleaning planner it's ease of use and simplicity is very appealing to me
To be honest wish I'd changed years ago, time saved makes payment just not even noticeable
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Post up on here for help. https://groups.yahoo.com/neo/groups/GeorgeSupport/info
The last message on there was about exactly the same problem I'm having and that was in late Feb. It's now late April.
I've emailed the bloke so I'll wait and see if I get a reply.
Clearer Planner got back to me the same day.
Thanks though for posting that.
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If some files are missing or not working properly on George and it won't run properly then close down George and download George Fix from the same web place you downloaded George. Open and run George Fix and keep it as a shortcut on your desktop. With George w/c program closed down, click George Fix to repair your corrupt George files. Then reopen George w/c program and all should be sorted so everything works fine again. :)
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Thanks for the suggestion.
I've done that already. This is a problem with the new version of George and data from the last backup from the previous version of George. They don't like each other.
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Try reloading (backing up from a previous back up you saved rather than your very last back up saved just in case your very last backup had corrupt files but the previous versions were ok. Failing that I would say uninstall George completely from your pc and George Fix & Restore, then download all three again from scratch and try several of your last backu ups you saved, good luck :)
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If worse comes to the worst reload an earlier version of George if you have it saved somewhere on your pc or restore your computer to an earlier restore point and print off all your work to paper
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Thanks for the suggestion.
I've done that already. This is a problem with the new version of George and data from the last backup from the previous version of George. They don't like each other.
Bad programming.
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Any joy, Ross?
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Any joy, Ross?
Nope.
Speaking to my missus on the phone this morning, who usually updates George each day, it turns out that she had downloaded the latest version of George a few weeks ago and had been getting the same error messages appearing but as George still seemed to work, she didn't worry about it.
Next step, go back through the history on the pc to find out when she was on the George website and use the update from the day before for Clearer Planner. At least then I'll only have lost a few weeks history on George. I hope.
I've had a few emails from Rob at Clearer Planner. Seems a nice bloke. He's at a bit of a loss as well and said that the backup file I sent him had yesterdays date. WTF?
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Release 6 has just gone live. Worth a try now.
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Paul sent me an email a short while ago with an attached file and some instructions.
Unfortunately the laptop I use for George hadn't been connected to the internet for a few years and like a twatt, I bought it within range of the wifi.
So far it's got to installing update 27 of 162.
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Looks like you have found the problem. I have jist ran the update without any issues.
Hope it works after all the update.....long wait ;D
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Fingers crossed when the updates finish.
Now on 65 of 162. Yawn.
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You'll probably find once all done and reset that your updates may trigger further updates of later. Prepare for a long night :D
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You'll probably find once all done and reset that your updates may trigger further updates of later. Prepare for a long night :D
They've just finished. 7 hours of updates. It's only a small laptop with a small processor. It shut down twice due to over heating. I am so glad that my main laptop runs Linux.
I followed Paul's instructions in the email and George is now running perfectly and all the data is back. So I'm now right back where I started yesterday morning but never mind. I'm more than happy I havn't lost any data.
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Hi Ross
I did this below as per instructioons from Paul and it worked for me
Hi Dave
I'm not sure what could be causing that - maybe doing a restore of the old data into the new version.
The easiest way to fix it is to rename the C:\George\Gdata folder to something else - like C:\George\Oldata - then install the latest version and restore a data set from before the upgrade.
Let me know if you need any help with that.
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I tried that but it didn't work.
Paul asked me to send the file backup.geo to him which I did.
Then he emailed it back to me with the following instructions which worked first time:
Hi Ross
Here’s a fixed copy of your data.
1) Close down George
2) Install the Data Restore program from our Downloads page.
3) Save the attached file somewhere convenient and then drag it onto the Data Restore icon.
4) Install the latest version of George from our Downloads page – I just uploaded a new one.
Paul
It also works perfectly using DOS Box on an iMac and Wine Tricks on Linux.
Is that Dave Morris from the west country?
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This is why im nervous of updating George. Happy with the way it is now. Just wondered if I don't update will it still run ok?
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I always save the update rather than running it. Once saved I rename it with the version number. Then if there was a bug in the latest update I would just run the older install and reinstate last back up.
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Hi Ross
It is indeed Dave from the Westcountry formerly David@st-Ives, nice to see you still here