Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Mrs Nicholls on June 06, 2006, 06:35:11 pm

Title: telling customers change of cleaner
Post by: Mrs Nicholls on June 06, 2006, 06:35:11 pm

Hi again
It has now come a time where us Lisa's are too busy to do all the cleaning, and we are recruiting now.

Unfortunatly we know that some of our clients will be really peeved off that we will not be cleaning for them, but someone else will. (they like us too much)

how can we word a letter to explain this? or whats the best way to tackle this?

It's really awkward, but has to be done. simply not enough hours in the day anymore.

Thanks.

Title: Re: telling customers change of cleaner
Post by: Lesley J on June 06, 2006, 10:14:34 pm

When I had to do this I worked alongside the new cleaners for a couple of weeks, the clients soon got used to the idea, I still pop in now and then to make sure all is ok, I think the clients have forgotten that I used to clean for them, you cant do it all no matter how hard you try.

Title: Re: telling customers change of cleaner
Post by: handyali on June 06, 2006, 11:43:12 pm

good idea keybrite. we always say to customers that they can contact us IMMEDIATELY if thet are not happy about anything. best thing i thin is an openness policy so they can contact you if any probs  :)

Title: Re: telling customers change of cleaner
Post by: Fox on June 07, 2006, 07:53:53 am

Hi Lisa

You will find that some of your clients will not be bothered at all about having different cleaners as long as they get a clean, choose these ones to change first.  I know you say all your clients think you are great and will be peeved off but when you tell them you will wonder what you worried about!  People are fickle!

As already said just ensure you keep the lines of communication open.

Fox

Title: Re: telling customers change of cleaner
Post by: Paul Kettless on June 07, 2006, 08:02:37 am

Hiya,

I agree with Fox on this one, people are fickle and if the "standards" of your company keep to the same, your customers will not mind at all.

The most important thing is that your customers have good contact with you on a regular basis, especially at the beginning of the transition.  You will find that as time goes on the customers will contact you less and less.

I always make sure that I maintain a little PR excercise with all of our customers that we send staff to, at least a couple of times a month.  Simple call just to ask if all is ok.  Custy have commentd that this is a touch that they like woth us, and never had it with other cleaning companies.

Kind regards

Paul