Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: lee_dewing on March 13, 2017, 09:08:47 pm

Title: saying no to customers
Post by: lee_dewing on March 13, 2017, 09:08:47 pm
Been asked to clean inside a conservatory, upvc as well as glass.

Just not interested at all.
Had customer for about 8 years.

What's the politest way to say no?
Without causing offence.

Rather walk over hot coals😁
Title: Re: saying no to customers
Post by: lee_dewing on March 13, 2017, 09:28:17 pm
Just text this back, hope she doesn't get the ump ::)roll

Hi  Arlene.

Unfortunately I can't do jobs like this as it takes too long for a one man operation.

There are companies in the yellow pages that specialize in upvc restoration can't say what they'd charge.

Sorry lee.
Title: Re: saying no to customers
Post by: dazmond on March 13, 2017, 09:45:14 pm
i just say i dont clean insides,sorry.simple and straight to the point.i have lost customers sometimes too because i wont clean insides but hey ho you cant please everyone! :)
Title: Re: saying no to customers
Post by: Smurf on March 13, 2017, 10:35:34 pm
Just tell em to get a quote from Thomas Sanderson if they want a proper job done. lol
Title: Re: saying no to customers
Post by: Smudger on March 13, 2017, 11:03:52 pm
Lee, I think the simplest way is just to say 'sorry, I don't do that type of cleaning'

It's hard to say no to customers sometimes - it took a long time for me to say no - now if it's not earning at the very least what we make cleaning glass it's a no or priced so well the inconvience is somewhat softened

Darran
Title: Re: saying no to customers
Post by: C & S on March 13, 2017, 11:24:29 pm
Just put a price on it that you know they wont accept, are simply tell them you are too busy as it takes a long time, maybe reccommend another windy you know who will do it? (Providing he wont steal the custy)
Title: Re: saying no to customers
Post by: Soupy on March 14, 2017, 06:29:04 am
Confessions of a window cleaner would be terrible.

Scantily clad lady: Oh hi, can you come in and service my insides?

Lee Dewing: Sorry, your insides are too big of a job for me, try the yellow pages.

The end.
Title: Re: saying no to customers
Post by: bobplum on March 14, 2017, 09:30:01 am
"My liability insurance does not cover me for inside work"
Title: Re: saying no to customers
Post by: Smurf on March 14, 2017, 09:35:31 am
"My liability insurance does not cover me for inside work"

Fibber...I'm sure custards would think the same as they are not daft.lol

Just tell them the truth you don't want to do it. Or put in a really silly high price and hope they don't say yes. Either way there is a good chance they will find someone else that will do whatever they want including the regular window clean.
Title: Re: saying no to customers
Post by: p1w1 on March 14, 2017, 12:03:55 pm
Tell her your claustrophobic and can't work in confined spaces
Title: Re: saying no to customers
Post by: robbo333 on March 14, 2017, 12:58:28 pm
Dodgy ankle or knees. Can't use step ladder?
Title: Re: saying no to customers
Post by: Smurf on March 14, 2017, 02:01:33 pm
Just had a chap phone that wanted his house guttering cleared out. Wanted someone to take out that plastic gutter guard crap, clean it and fit it back afterwards.  I told him I will take it out but would not refit as it don't work very well. His reply was it does work so will leave it then.  lol

Maybe I should have sent him some pics to prove he is talking out of his arse.
Mind I did post a review plus question  & answer on screwfix but people still buy that crap lol
http://ugc.screwfix.com/profiles/5873-en_gb/pappasmurf/profile.htm


Title: Re: saying no to customers
Post by: Slash on March 14, 2017, 06:33:24 pm
Why do so called window cleaners refuse to clean insides,I like to think I'm professional and clean insides as well as glass roofs,a proper window cleaner should have no problem doing these tasks,alot just want to clean external with a wfp cause half  cant use a squeegee,its part of the service,you are either a window cleaner or you ain't ,it's like getting a gardener that only cuts grass cause they can't be bothered to pick weeds,I really can't get my head around some people,you either provide a service or you don't,rant over  ;D
Title: Re: saying no to customers
Post by: CF Facilities on March 14, 2017, 06:38:05 pm
How about saving it for a rainy day.
Title: Re: saying no to customers
Post by: p1w1 on March 14, 2017, 06:39:40 pm
Why do so called window cleaners refuse to clean insides,I like to think I'm professional and clean insides as well as glass roofs,a proper window cleaner should have no problem doing these tasks,alot just want to clean external with a wfp cause half  cant use a squeegee,its part of the service,you are either a window cleaner are you you'e not,it's like getting a gardener that only cuts grass cause they can't be bothered to pick weeds,I really can't get my head around some people,you either provide a service or you don't,rant over  ;D
earn more cleaning outsides only... simples
Title: Re: saying no to customers
Post by: Slash on March 14, 2017, 06:53:12 pm
Not if you quote correctly,you'll be surprised ;)
Title: Re: saying no to customers
Post by: 8weekly on March 14, 2017, 07:01:50 pm
Not if you quote correctly,you'll be surprised ;)
If you quote correct to earn the same or more as outsides you'll end up with the same result - you don't do insides. Not many will pay two or even three times more.
Title: Re: saying no to customers
Post by: p1w1 on March 14, 2017, 07:03:05 pm
Not if you quote correctly,you'll be surprised ;)
dont need to as i dont do them, nothing to do with quoting correctly thats forum garbage talk  ;D . I quote outsides correctly so need to waste time cleaning insides  ;)
Of course commercial is different.
Title: Re: saying no to customers
Post by: Johnny B on March 14, 2017, 07:34:48 pm
Just had a chap phone that wanted his house guttering cleared out. Wanted someone to take out that plastic gutter guard crap, clean it and fit it back afterwards.  I told him I will take it out but would not refit as it don't work very well. His reply was it does work so will leave it then.  lol

Maybe I should have sent him some pics to prove he is talking out of his arse.
Mind I did post a review plus question  & answer on screwfix but people still buy that crap lol
http://ugc.screwfix.com/profiles/5873-en_gb/pappasmurf/profile.htm

If that useless netting used for keeping crap out of gutters actually worked, then why do the gutters need clearing out? 😂
 
Whenever I am faced with this, I always recommend getting rid of it and accepting the fact that the gutters will need clearing periodically, and the job is made easier without the netting being in the way!

John.
Title: Re: saying no to customers
Post by: Smurf on March 14, 2017, 07:50:08 pm
Just had a chap phone that wanted his house guttering cleared out. Wanted someone to take out that plastic gutter guard crap, clean it and fit it back afterwards.  I told him I will take it out but would not refit as it don't work very well. His reply was it does work so will leave it then.  lol

Maybe I should have sent him some pics to prove he is talking out of his arse.
Mind I did post a review plus question  & answer on screwfix but people still buy that crap lol
http://ugc.screwfix.com/profiles/5873-en_gb/pappasmurf/profile.htm

If that useless netting used for keeping crap out of gutters actually worked, then why do the gutters need clearing out? 😂
 
Whenever I am faced with this, I always recommend getting rid of it and accepting the fact that the gutters will need clearing periodically, and the job is made easier without the netting being in the way!

John.
It's funny how they tend to agree not to put them back when they find out it will cost at least 3 times as much as a standard gutter clear. lol
Title: Re: saying no to customers
Post by: dazmond on March 14, 2017, 08:53:50 pm
Why do so called window cleaners refuse to clean insides,I like to think I'm professional and clean insides as well as glass roofs,a proper window cleaner should have no problem doing these tasks,alot just want to clean external with a wfp cause half  cant use a squeegee,its part of the service,you are either a window cleaner or you ain't ,it's like getting a gardener that only cuts grass cause they can't be bothered to pick weeds,I really can't get my head around some people,you either provide a service or you don't,rant over  ;D

because ive been cleaning windows 24 years and cant be bothered messing about inside a customers property! ;D

i do clean a few elderly residents inside kitchen windows on request though(usually for a cuppa!) but thats about it. :)

plus i clean outside conny roofs,f/s/g cleans and solar panels.you gotta draw the line somewhere! ;D
Title: Re: saying no to customers
Post by: Smurf on March 14, 2017, 10:51:19 pm
Why do so called window cleaners refuse to clean insides,I like to think I'm professional and clean insides as well as glass roofs,a proper window cleaner should have no problem doing these tasks,alot just want to clean external with a wfp cause half  cant use a squeegee,its part of the service,you are either a window cleaner or you ain't ,it's like getting a gardener that only cuts grass cause they can't be bothered to pick weeds,I really can't get my head around some people,you either provide a service or you don't,rant over  ;D

because ive been cleaning windows 24 years and cant be bothered messing about inside a customers property! ;D

i do clean a few elderly residents inside kitchen windows on request though(usually for a cuppa!) but thats about it. :)

plus i clean outside conny roofs,f/s/g cleans and solar panels.you gotta draw the line somewhere! ;D

Half a job springs to mind. lol
Title: Re: saying no to customers
Post by: Dry Clean on March 14, 2017, 11:24:53 pm
Not if you quote correctly,you'll be surprised ;)
dont need to as i dont do them, nothing to do with quoting correctly thats forum garbage talk  ;D . I quote outsides correctly so need to waste time cleaning insides  ;)
Of course commercial is different.


Wealthier customers with large properties will pay a very good price for it but on standard domestic it can be hard to make it
pay.
Title: Re: saying no to customers
Post by: Stoots on March 15, 2017, 06:53:27 am
Why do so called window cleaners refuse to clean insides,I like to think I'm professional and clean insides as well as glass roofs,a proper window cleaner should have no problem doing these tasks,alot just want to clean external with a wfp cause half  cant use a squeegee,its part of the service,you are either a window cleaner or you ain't ,it's like getting a gardener that only cuts grass cause they can't be bothered to pick weeds,I really can't get my head around some people,you either provide a service or you don't,rant over  ;D

Not at all. If you are window cleaner doesn't mean you have to clean what you don't want to clean. I refuse awkward access houses and some terraced because I want to simple as that. I don't like being in customers houses so I don't do it regardless of the money. If a gardener chooses to just cut grass that's up to him.
Title: Re: saying no to customers
Post by: dazmond on March 15, 2017, 07:53:56 am
i also refuse certain conny roofs(flat ones with hardly any fall on them usually)as their a pain to clean,i also wont take on any window cleaning work that involves climbing over a flat roof to access the backs.

gutter clearing is another job that i dont do any more(unless access is easy and its part of a well priced full house valet)

i wouldnt clean a mid terraced house either unless i could clean the whole row,etc,etc

i dont need to as im busy enough cleaning all my regular (easier) work.im also 45 years of age and dont want to be fannying around with PITA jobs.

at one time id clean anything and ive learned through experience what jobs i will and wont do.

besides i want to keep my working hours down so i can enjoy my leisure time too.(6 or 7 hours a day is enough for me these days)
Title: Re: saying no to customers
Post by: Smurf on March 15, 2017, 10:01:02 am
That's the main benefit of being your own boss as you can be selective as much as you want for whatever reason. Unlike working for someone else you don't get a choice.
Title: Re: saying no to customers
Post by: Shrek on March 15, 2017, 01:06:28 pm
That's the main benefit of being your own boss as you can be selective as much as you want for whatever reason. Unlike working for someone else you don't get a choice.

I tried being selective and told someone I don't do council estates .... and got a bad review on google  :-X
Title: Re: saying no to customers
Post by: 8weekly on March 15, 2017, 02:36:25 pm
That's the main benefit of being your own boss as you can be selective as much as you want for whatever reason. Unlike working for someone else you don't get a choice.

I tried being selective and told someone I don't do council estates .... and got a bad review on google  :-X
There's being selective and there's undiplomatic.  ;D